Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#10875709June 21, 2016
STRUCTURE:BODY
DRIVERS SIDE DOOR ON 2011 KIA SORENTO WILL NOT OPEN FROM THE OUTSIDE. INSIDE STILL WORKS, CAN HEAR LOCK/UN-LOCK I HAVE TO EITHER CRAWL THROUGH THE CAR OR REACH IN THE WINDOW AND OPEN FROM INSIDE. THIS IS A SAFETY ISSUE CONSIDERING IF I GET IN AN ACCIDENT IT HINDERS THE FIRST RESPONDERS ABILITY TO GET TO ME. FROM WHAT I'VE READ THIS IS AN ISSUE A LOT OF PEOPLE ARE HAVING. KIA NEEDS TO ISSUE A RECALL AND FIX IT. MY REAR DOOR BROKE 4 MONTHS AGO, THEY SHOULD NOT BE ALOUD TO USE PLASTIC PARTS ON SOMETHING LIKE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875749June 21, 2016
UNKNOWN OR OTHER
"TAKATA RECALL" FRONT PASSAGER DOOR CAN NOT OPEN FROM OUTSIDE AND PASSGER SIDE DOOR ON DRIVER SIDE CAN NOT OPEN FROM OUTSIDE OR INSIDE. THIS IS VERY DANGEROUS IF ANYONE OF THE PASSAGERS NEED TO GET OUT FOR WHAT EVER THE REASON IN AN EMERGENCY. HOW CAN YOU BUY A CAR AND NOT BE ABLE TO GET IN OR OUT OF IT. PLEASE THIS NEEDS TO BE FIXED AND NOT AT MY EXPENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875179June 20, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING, THE CONTACT HEARD AN ABNORMAL NOISE UNDERNEATH THE VEHICLE. WHEN THE VEHICLE WAS PARKED AND RESTARTED, IT FAILED TO ENGAGE IN GEAR. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V258000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875342June 20, 2016
STRUCTURE:BODY
2011 KIA SORENTO DRIVER SIDE, BOTH REAR DOORS CAN NOT BE OPEN EITHER FROM OUT SIDE AND INSIDER DUE TO CHILD SAFETY. THIS IS SAFETY MATTER. HOW WE CAN GET OUR CHILDREN OUT OF CAR IN CASE OF ACCIDENT? CURRENTLY ONLY ONE DOOR OF MY CAR CAN BE OPEN FROM OUTSIDE. I AM STRONG BELIEVE SOMEONE HAVE TO TAKE A LOOK AND RECOMMEND THE RE-CALL FOR THIS KIA MANUFACTURE PART DEFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875335June 20, 2016
AIR BAGS
AIR BAG LIGHT ON WITHOUT ANY ACCIDENT. THIS IS SAFETY MATTER. AIR BAG WILL NOT DEPLORE IN CASE OF ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874479June 15, 2016
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
DRIVERS SIDE DOOR ON 2011 KIA SORENTO WILL NOT OPEN FROM THE OUTSIDE. INSIDE STILL WORKS, CAN HEAR LOCK/UN-LOCK BUT SEEMS LIKE OUTSIDE LATCH IS STUCK IN THE LOCK POSITION. HAVE TO EITHER CRAWL THROUGH THE CAR OR REACH IN THE WINDOW AND OPEN FROM INSIDE. STILL HAVE EXTENDED WARRANTY ON CAR (82,000 MILES) BUT WAS STILL GOING TO COST ME $200 TO FIX IT. WHY AM I PAYING $200 TO FIX A HANDLE ON A CAR THAT IS WELL UNDER WARRANTY. THIS IS A SAFETY ISSUE CONSIDERING IF I GET IN AN ACCIDENT IT HINDERS THE FIRST RESPONDERS ABILITY TO GET TO ME. FROM WHAT I'VE READ THIS IS AN ISSUE A LOT OF PEOPLE ARE HAVING. KIA NEEDS TO ISSUE A RECALL AND FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874139June 14, 2016
STRUCTURE:BODY
THE DRIVERS SIDE DOOR AND THE PASSENGER DOOR ON THE DRIVERS SIDE WILL NOT OPEN FROM THE OUTSIDE. DEALER SAID IT IS A BROKEN LATCH. IT WILL OPEN FROM THE INSIDE OF THE CAR. THE PASSENGER DOOR BROKE ABOUT 6 MONTHS AGO, THE DRIVES DOOR WAS VERY RECENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873596June 10, 2016
UNKNOWN OR OTHER
REAR DOOR LATCHES BOTH BROKE WITHIN THREE DAYS OF EACH OTHER. UNABLE TO OPEN EITHER DOOR FROM INSIDE OR OUTSIDE BECAUSE OF THE INTERNAL CHILD SAFETY LOCKS IN PLACE COMBINED WITH THE DEFECTIVE EXTERNAL DOOR LATCHES. THE DOORS WOULD UNLOCK AND LOCK, BUT STILL WOULD NOT OPEN BECAUSE OF THE BROKEN DOOR LATCHES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873635June 10, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE DRIVER SIDE DOOR FAILED TO OPEN. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873356June 9, 2016
STRUCTURE:BODY
I RECENTLY PURCHASED THIS VEHICLE BACK IN MARCH 2016. ONLY TO FIND OUT 3 MONTHS LATER THAT MY DRIVER'S DOOR WON'T OPEN FOR THE OUTSIDE. THIS IS REALLY A SAFETY ISSUE. THE COST TO REPAIR IT SHOULD BE ON KIA NOT THE OWNER SINCE WE HAVEN'T DID ANY DAMAGE. I CAN SEE IF WE AS THE OWNERS ARE CAUSING THE DAMAGE BUT WE AREN'T
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873285June 8, 2016
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 40 MPH, AN ABNORMAL VIBRATION EMITTED FROM THE VEHICLE. IN ADDITION, THE RPM'S WENT TO ZERO. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873301June 8, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE DRIVER SIDE EXTERIOR DOOR HANDLE FRACTURED WITHOUT WARNING. AS A RESULT, THE DOOR ONLY OPENED FROM THE INSIDE. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 28,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10873130June 7, 2016
UNKNOWN OR OTHER
DRIVER'S DOOR SUDDENLY STOPPED OPENING FROM THE OUTSIDE. IT CAN BE OPENED FROM THE INSIDE. I NEED TO ENTER THE VEHICLE FROM THE PASSENGER SIDE AND CLIMB ACROSS. MY HUSBAND HAS BACK PROBLEMS AND IS NOW UNABLE TO DRIVE THE CAR BECAUSE HE CAN'T GET IN BY HIMSELF. I HAVE 2 YOUNG CHILDREN, AND AM SCARED THAT I WILL BE UNABLE TO GET THEM OUT OF THE CAR IF OTHER DOOR HANDLES BREAK OR MALFUNCTION IN A SIMILAR MANNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872759June 6, 2016
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE THE VEHICLE WAS PARKED, THE REAR DOORS FAILED TO OPEN. THE MECHANIC STATED THAT THE REAR DOOR PANEL WAS WARPED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872587June 5, 2016
UNKNOWN OR OTHER
DRIVER'S DOOR ON 2011 KIA SORENTO WILL NOT OPEN FROM THE OUTSIDE. THIS IS A SAFETY ISSUE SHOULD THE DRIVER BECOME INCAPACITATED. THIS IS A WELL KNOWN AND DOCUMENTED PROBLEM THAT KIA REFUSES TO ADDRESS WITH A RECALL OF ITS DEFECTIVE PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872529June 4, 2016
STRUCTURE:BODY
BACK DRIVERS SIDE DOOR HANDLE STOPPED WORKING, UNABLE TO OPEN DOOR FROM OUTSIDE OF VEHICLE. TODAY 6/2/16 DRIVERS SIDE DOOR HANDLE STOPPED WORKING AS WELL. THIS IS VERY DANGEROUS I READ SEVERAL POST WHERE ALL 4 DOORS STOPPED WORKING , WHAT IF THERE IS AN EMERGENCY AND YOU ARE UNABLE TO GET INTO YOUR VEHICLE BECAUSE THE DOORS WONT OPEN. LEAVING THE WINDOWS OPEN IS NOT AN OPTION SINCE IT PUTS THE VEHICLE AT RISK FOR POTENTIAL THEFT. KIA DEALERS ARE CHARGING ALMOST $400 PER DOOR FOR WHAT IS CLEARLY A DEFECT ON THE VEHICLE AS MANY PEOPLE HAVE COMPLAINED ABOUT THE SAME ISSUE ON THE 2011 MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872196June 2, 2016
ELECTRICAL SYSTEM
PASSENGER REAR DOOR WILL NOT OPEN EITHER FROM THE INSIDE OR OUTSIDE. POSES A SAFETY RISK AS THAT IS THE SIDE THE BABY SEAT IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871804June 1, 2016
ELECTRICAL SYSTEM
ENGINE LIGHT STAYS ON ALL THE TIME. BOUGHT USED AND RETURNED TO DEALERSHIP TO REPAIR. THEY COULD NOT GET LIGHT TO GO OFF. DEALERSHIP CALLED KIA DEALERSHIP FOR INFO AND DID ALL THAT WAS TOLD TO TRY INSTALLING ACTUATOR TO REPAIR BUT TO NO AVAIL. I PURCHASED MASTER TECH WHEN I BOUGHT THE CAR. WILL A KIA DEALERSHIP ACCEPT MASTER TECH AS REPAIR PAYMENT OTHER THAN $100 DEDUCTIBLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871621May 31, 2016
STRUCTURE:BODY
PASSENGER REAR DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE NO MATTER WHAT I TRY. I COULDN'T GET MY CHILD OUT, HAD TO CRAWL THROUGH CAR TO DO THIS. THE CHILD SAFETY LOCK IS ENGAGED BUT DOES NOT EXPLAIN BEING UNABLE TO OPEN FROM THE OUTSIDE. I'M GOING TO THE DEALER TO GET IT TAKEN CARE OF TOMORROW. BUT THIS IS NOT COVERED UNDER MY POWERTRAIN WARRANTEE. IT SHOULD BE A NO BRAINER THAT THIS IS A RECALL ITEM. I'VE SEEN OTHER'S COMMENTS AND THERE IS NO WAY I SAVED UP MY MONEY TO SPEND IT ON A REPETITIVE $400 REPAIR AS I HAVE SEEN OTHERS DO. I HAVE A FIVE YEAR OLD AND ANOTHER ONE ON THE WAY THIS AUGUST. I AM LIVID BECAUSE FRANKLY I FEEL LIKE DRIVING MY BEATER CAR IS SAFER THAN DRIVING THE SORENTO. BUT I WORKED MY BUTT OFF TO BE ABLE TO AFFORD THE SORENTO BECAUSE I THOUGHT IT WOULD BE SAFER. I WAS SO WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871644May 31, 2016
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE FRONT DRIVER SIDE EXTERIOR DOOR FAILED TO UNLOCK MANUALLY OR WITH THE KEY FOB. THE CONTACT ENTERED THE VEHICLE THROUGH THE FRONT OR REAR PASSENGER SIDE DOORS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 171,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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