Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11420212June 8, 2021
UNKNOWN OR OTHER
I parked the car to wait for my daughter and after she got in the car I couldn't shift out of park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419460June 3, 2021
POWER TRAIN
leaks oil like crazy and constantly adding oil but no obvious leak engine shaking very bad, idling very hard and not shifting properly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419167June 1, 2021
ENGINE
I get my car serviced every month or so because I commute quite a ways from my home to my job recently after my car engine check light came on I got my fuel injection system flushed spark plugs changed and brake pads done at the same time also Wheel alignment And my first day back to work once getting my car serviced I don’t feel the same I feel like my car struggling and then getting on the freeway my complete engine shut off but then turned back on and continue to drive I didn’t even have to stop it I almost crashed but luckily I was on the far right lane I also received a recall a year and a half ago for my car but now they’re stating on the NHTS that there isn’t one I filled out the forms never heard back but I also Took it into a Kia dealership in Perris ca and had my car checked for a recall the guy said there was no recall but I had the forms from Kia myself showing him that my car had a recall but because he said I didn’t have one and I didn’t think or hear back from Kia I figured it was OK I’ve never followed up but I should have follow up which I should have done because I didn’t think it was serious but now my life being flash before my eyes it’s serious and I don’t know what to do because when I take it back to the mechanic there’s no diagnostic code that’s coming up but my car is messing up and I’m really afraid I have attached copies of my recent recent receipts and luckily I made a plank copy and my copy of my original that I mailed back off for the original recall on my car that I received
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418735May 27, 2021
ENGINE, UNKNOWN OR OTHER
Engine started “knocking” while driving. Checked the oil, there was no oil, added oil, and car wouldn’t start back up. Engine smelled like something was burning (electrical burning smell) now I’ve been informed my engine will need to be replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418592May 26, 2021
ENGINE, UNKNOWN OR OTHER
For about a week my car had a terrible smell of fumes, nor air or heat. It then started over heating. I parked it and had it towed go the dealer. It was still under warranty and we were told it was a head gasket issue. Then they tried moving the car and the entire engine blew. The dealer has already had my car a month and told me they have no received a new engine and don't know when they will. After looking into I see many cases where 2016 kia Sorentos are over heating catching fire and blowing up
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418620May 26, 2021
UNKNOWN OR OTHER
The driver's side rear exterior door handle fell off in my hand. In the event of an emergency, this prevents me from accessing the backseat without going to the opposite side of the vehicle. Upon a google search, there are countless others who have experienced this same issue. I have contacted my local Kia dealership to have this replaced, pending the part is in stock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418174May 22, 2021
ENGINE
I AM 70 YEAR OLD WOMAN. NOT A SPEEDSTER . wHILE DRIVING ENGINE BLEW ON THE FREEWAY DOING 65 MPH. CAR IS IN EXCELLENT CONDITION WITH 124,000 MILES ON IT. WITH THE EXCEPTION OF THE ENGINE BLOWING UP. OIL WAS CHANGED EVERY 3000 TO 5000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417852May 20, 2021
ENGINE
My 2016 Kia Sorento that I purchased used which had 80,000 miles on it at time of purchase on 11/6/2020. I didn’t drive it daily because I had a company car I used for work. Well on 4/28/2021 I am driving my vehicle home and I started smelling coolant so I am 1 1/2 miles from my house so drive it in and the temp gauge is now at Hot. I call towing company and have it towed to a KIA dealership 90 miles from me because no one in my town services KIA not has the equipment to put on the KIA to run report. The Kia dealership tells me that the bolts has backed out and and caused a head gasket to blow . They recommend a new engine which none are available because all being refurbished so all they can do is redo the bolts and rehex but they do not warrant their work because it’s not recommended approach . I am not original owner so the 10 yr:/100,000 mile power train does not apply and the 5/60,000 does not apply because it has 80,000mikes. I had purchased Carshield but they refuse to cover the cost because they say the head and gasket plus the reboring the holes and rebolting not part of the internal mechanism so they refuse to pay. So issues with the 3.3L V6 GDI are faulty and KIA is aware. I wAnt someone to make KIA put this on a emergency recall and need engine replaced with a new one and KIA needs to make it right immediately while it’s still in shop and been there over 3 weeks because I have been arguing with KiaCustomer Affairs, Carshield and all the other levels . We need to file a class action lawsuit . All Kia says we report the the issues but nothing gets done . I will never purchase another foreign vehicle or definitely not a KIA because any company that won’t stand behind the piece of crap power train needs to be put out of business . If they can cover 100,000 miles for original owner then they could make it a standard regardless if someone is 2nd or 3rd owner. 100,000 miles should be 100,000 miles regardless but KIA makes another excuse to avoid responsibility. Dealer said the new engines to fit vehicle whic
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417563May 18, 2021
STRUCTURE:BODY
Stock paint is continuing to peel off of the car for no reason. No accidents, or anything self inflicted that would contribute to the paint chipping.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417367May 16, 2021
ENGINE
I have complained to Kia regarding excessive oil consumption. The dealership stated my head gasket needed to be replaced. 2 weeks after Kia replaced, I had a routine oil change at my local mechanic who regularly performs maintenance. He contacts me and has me come down to show me he did not want to do the oil change as he noticed that the gasket had not been changed as I had claimed it was when i dropped it off earlier in the day. He agreed to order the parts and when replaced gave me the parts which could not have possibly been new. I called Smithtown Kia reporting a complaint at paying nearly $500 and no repair was made to my car. At which, I was told there is an issue with the engine of my car as they received a “warning notice” from corporate. They explained I would likely need to replace the engine. They refused to refund my money for a repair not made. On 5/7/21, I was traveling to Delaware and on the NJ turnpike traveling at highway speed in the left lane, the engine decelerated and warning lights appear saying engine failure service required. Nearly being hit by cars traveling behind me and subsequently attempting to move to the shoulder was almost hit by 2 commercial trucks. A frightening experience and left stranded. The car was towed to a local mechanic who indicated the car needs to be towed to Kia as the engine is not performing. Having to wait until Monday, my car was towed to the nearest dealership In Delaware. I’m currently without a vehicle and waiting for the dealership to diagnose the issue. I’ve been told the service department will likely assess the car in 3-4 weeks due to all the engine failures they are addressing. The incident was traumatic for myself and my passenger, we could have been killed. My vehicle has always had oil changes, Car Fax and all my receipts can attest to my adherence to the maintenance of my vehicle. I’m praying this does not happen to anyone else and certainly not to an inexperienced driver as this would be a tragedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416174May 11, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
AS WE ARE DRIVING DOWN A FREEWAY, THE PANORAMIC SUNROOF EXPLODED WITH A LOUD POP AND GLASS FELL ONTO US. IT WAS ALARMING AND OUR ATTENTION WAS DIVERTED FROM DRIVING TO TRYING TO FIGURE OUT WHAT HAPPENED. WE MADE OUR WAY TO THE EDGE OF THE ROAD AND STOPPED. WE LOOKED FOR A ROCK ETC, BUT DID NOT FIND ANYTHING. THE REMAINING GLASS ON THE SUNROOF LOOKED LIKE IT WAS BLOWN FROM THE INSIDE OUT. FROM RESEARCHING ONLINE IT APPEARS THAT THIS HAS BEEN HAPPENING FOR YEARS. THE WEATHER WAS CLEAR AND IN THE MID-60S WITH THE INTERIOR TEMPERATURE IN THE 68 RANGE. THIS IS A HUGE SAFETY ISSUE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415979May 10, 2021
ENGINE
DRIVING ON THE HIGHWAY MY 2016 KIA SORENTO SUDDENLY LOST ACCELERATION. THE CHECK ENGINE LIGHT BEGAN FLASHING. I HAD TO PULL OFF TO THE SHOULDER AND HAVE THE VEHICLE TOWED. DIAGNOSTIC SHOWS CODE P1326. THIS CODE IS RELATED TO THE KNOCK SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415414May 6, 2021
ENGINE
MY CAR STARTED OVERHEATING ALL OF A SUDDEN WITH NO ALERTS OR WARNINGS. MY VEHICLE IS 2016 KIA SORENTO SX V6 WITH 3.3L ENGINE 6 CYLINDERI BOUGHT THE VEHICLE USED BUT IT HAD BEEN SERVICED FAITHFULLY WITH RECORDS FROM KIA BUT BEING A SECOND OWNER THE POWER TRAIN WARRANTY STOPS AT 60,000 MILES INSTEAD OF 100, 000 MILES IF I WERE ORIGINAL OWNER. I BOUGHT IT FROM A RELIABLE DEALERSHIP WHICH IT HAD 81,300 MILES AT TIME I BOUGHT AND ONLY HAS 85 ,000 MILES NOW BUT WE DON'T DRIVE IT THAT MUCH AND HAVE OWNED IT FOR 6 MONTHS . NOW KAY HAS HAD SEVERAL COMPLAINTS ABOUT THE 2016 SX AWD SORENTO BUT 111 COMPLAINTS ON THIS PARTICULAR ENGINE . I WAS TOLD AT THE DEALERSHIP TO REPAIR THAT IT HAD BLOWN HEAD GASKET BECAUSE THE BOLTS HAD BACKED OUT. SO KIA BASICALLY SAYS THEY ARE NOT RESPONSIBLE BECAUSE I AM NOT ORIGINAL OWNER SO NO WARRANTY NOW. THE DEALERSHIP TELLS ME NO MOTORS AVAILABLE BECAUSE THEY ALL HAVE BEEN BROUGHT BACK IN TO BE RETOOLED DO IT SHOWS THERE HAS BEEN AN ISSUE BUT STILL NO RECALL. I BOUGHT A COVERAGE WARRANTY WITH CAR SHIELD BUT THEY DON'T WANT TO PAY BECAUSE THE DEALERSHIP CAN ONLY REPAIR HEAD GASKET AND CAN NOT WARRANT THE WORK BECAUSE IF IT HAVING ALUMINUM HEAD BUT I HAVE A VEHICLE ME THAT I OWE 19,000 DOLLARS ON AND HAVE BEEN ASKED TO PAY FOR MY REPAIRS NOW. KIA NEEDS HELD RESPONSIBLE AND PAY UP TO THE POWER TRAIN OF 100,000 MILES .111 COMPLAINTS ON THIS ENGINE IS ENOUGH TO SAY LET'S HELP THESE PEOPLE ... I WILL NEVER PURCHASE ANOTHER KIA PRODUCT DUE TO THE POOR ATTITUDES. OF SERVICE DEPARTMENT AND KIA IN GENERAL. WORD OF MOUTH IS BEST ADVERTISEMENT NEGATIVE OR POSITIVE FOR KIA AND CAR SHIELD BOTH OF THEM. THIS IS HAPPENING UNDER 88,000 MILES ON MAJORITY OF THESE MOTORS. THEY NEED HELD RESPONSIBLE AND FORCED TO BRING IN A RECALL AND REPAY THE ONES THAT HAVE TO PAY OUT OF POCKET FOR THEIR PIECE OF CRAP ENGINES WHICH THEY NO LONGER PUTTING THEM IN THE NEW KIA .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11412909April 19, 2021
STRUCTURE:BODY
THE PAINT STARTED PEELING FROM THE HOOD OF MY CAR 2 YEARS AGO. IT STARTED AS SMALL CRACKS, SO I ORDERED PAINT REPAIR PENS FROM KIA AND TRIED TO REPAIR IT MYSELF, BUT IT DID NOT WORK. NOW IT HAS EXPANDED TO BIGGER AREAS. AFRAID TO WASH THE CAR BECAUSE ALL THE PAINT MAY PEEL OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11408324April 15, 2021
ENGINE
MY 2016 KIA SORENTO IS HAVING OIL CONSUMPTION ISSUES. I KNOW THAT YOU ARE WELL AWARE OF THIS PROBLEM WITH MANY OF THE ENGINES ON SEVERAL KIA MODELS. I HAVE FOLLOWED ALL OF THE INSTRUCTIONS THAT KIA HAD RECOMMENDED TO MONITOR OIL LEVELS AND NOW KIA IS CLAIMING THEY ARE NO LONGER "HONORING" THAT TYPE OF TESTING. MY BIGGEST ISSUE IS THAT YOU ARE AWARE OF THIS HORRIBLE PROBLEM WHICH COULD ULTIMATELY CAUSE SERIOUS INJURY OR WORSE YET DEATH IF ONE OF THESE KIAS ENGINES DIES OUT ON THE HIGHWAY WITHOUT WARNING. IT HAS NOT HAPPENED TO ME YET BUT I WAS JUST READING PLENTY OF REVIEWS ABOUT THIS HAPPENING. I FEAR FOR MY LIFE AND PRAY WHENEVER I GO OUT AND DRIVE. PLEASE TAKE NOTE ONCE AGAIN OF THIS CRITICAL ISSUE SURROUNDING THESE VEHICLES. I HAD A KIA BEFORE THIS BUT NEVER AGAIN WHEN THEY ARE DEFAULTING ON THEIR OBLIGATION TO FIX THIS HUGE PROBLEM. AND SHAME ON YOU FOR NOT BACKING CONSUMERS HAVING THESE ISSUES!!!! IT IS A DISGRACE THAT A FOREIGN CAR COMPANY COMES IN AND PROFITS OFF OF AMERICA AND DOESN'T BACK IT'S OWN PRODUCT. CORPORATE GREED AT ITS GREATEST. WHAT ARE YOU GOING TO DO TO KEEP US SAFE ON THE ROADS WITH THESE THINGS HAPPENING ON THE ROADWAY?????????????? THANK YOU, [XXX] PLEASE FEEL FREE TO CONTACT ME. YOU NEED TO DO SOMETHING ABOUT THIS!!!!!!!!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407460April 11, 2021
STEERING
THE STEERING STICKS AT TIMES. ITS NOT SMOOTH AND I HAVE TO PUT EXTRA PRESSURE ON THE STEERING WHEEL TO GET THE STEERING TO TURN. THIS OCCURS WHEN DRIVING MOSTLY ON THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407374April 10, 2021
STEERING
STEERING STICKS CAUSES DRIVER TO JERK THE WHEEL LEFT OR RIGHT WHILE IN MOTION HAPPENS ALL THE TIME AT ANY SPEED ON ANY TYPE OF ROAD AND HAPPENS WHILE TURNING OR STRAIGHT. . DEALER STATED NEEDS WHOLE NEW MDPS STEERING COLUMN ASSY. THIS IS A SIGNIFICANT SAFETY ISSUE. MULTIPLE COMPLAINTS UNDER THE KIA FORUMS. RECALL NEEDS TO BE DONE ASAP! HAS BEEN HAPPENING FOR 3 + YEARS NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407173April 9, 2021
ENGINE
WHILE TRAVELING 700+ MILES FROM HOME, ENGINE STARTED KNOCKING. VEHICLE HAD JUST BEEN TO DEALERSHIP FOR SERVICE WITHIN TWO WEEKS OF TRAVELING AND NO ISSUES WERE FOUND. AFTER KNOCKING STARTED FOUND CLOSEST DEALERSHIP AND WAS INFORMED BY SERVICE MANAGER THAT THE ENGINE NEEDED REPLACED. VEHICLE HAS 68K MILES AND WAS PURCHASED NEW IN 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407197April 9, 2021
UNKNOWN OR OTHER
THE PAINT NEAR THE TOP OF MY WINDSHIELD IS PEELING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406983April 8, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THERE ARE NUMEROUS SAFETY ISSUES I HAVE FOUND WITH THIS CAR I JUST FINANCED. FIRST, AT RANDOM MANY DIFFERENT LIGHTS JUST BLOW, THEN ON MY DASH VARIOUS WARNING LIGHTS WILL GO ON AND OFF, ON TOP OF THAT MY ABS AND TRACTION CONTROL IS OFF FOR NO REASON AND SO ARE MY PASSENGER AIR BAGS. MY BRAKES SCREAM SOMEDAYS AND ARE TOUCHY OTHERS IVE REPLACED THE BATTERY TWICE AND ONLY OWNED IT 3 MONTHS. I HAVE BRAND NEW TIRES YET THE SUSPENSION IS AWFUL THE FUEL IS GOING FAST AND MY OIL NEEDS CHANGING VERY OFTEN AND IT IS UNDER 100000 MILES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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