Kia Sorento Complaints (2014)

988 consumer complaints on file.

#10991034May 22, 2017
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR INTERMITTENTLY ILLUMINATED AND THERE WAS AN ABNORMAL NOISE PROGRESSING FROM THE ENGINE. AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND RECOMMENDED THAT IT BE TAKEN TO A DEALER FOR SERVICING. THE DEALER AND THE MANUFACTURER INDICATED THAT THE VEHICLE WAS EXCLUDED FROM A MANUFACTURER RECALL. THE CONTACT WAS UNCERTAIN OF WHEN THE VEHICLE WOULD BE REPAIRED. THE VEHICLE HAD BEEN PARKED FOR MONTHS DUE TO THE CONDITION AND WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986388May 18, 2017
STRUCTURE:BODY:HATCHBACK/LIFTGATE, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 KIA SORENTO. ON SEVERAL OCCASIONS, THE KEY FOB FAILED TO PROPERLY OPERATE THE HATCH AND WOULD OPEN OR CLOSE INDEPENDENTLY WITHOUT WARNING. ON ONE OCCASION, THE CONTACT HAD TO MANUALLY OPEN THE HATCH AND THE HATCH INDEPENDENTLY CLOSED. THE CONTACT SUSTAINED A HEAD INJURY DUE TO THE FAILURE. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED TO HAVE THE VEHICLE REPAIRED. THE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986065May 16, 2017
ENGINE
CAR JUST STOPPED RUNNING WHILE DRIVING DOWN THE STREET. ENGINE LIGHT CAME ON. I RESTARTED CAR, DROVE IT TO A PEP BOYS, THEY PLUGGED IT IN TO GET THE ERROR CODE FOR WHY THE ENGINE LIGHT CAME ON, BUT BY THAT TIME THE LIGHT HAD GONE OFF SO THEY WEREN'T ABLE TO GET THE CODE. I TOOK IT TO THE KIA DEALERSHIP I BOUGHT IT FROM, BUT THE SERVICE PERSON WAS DISMISSIVE. THIS WAS A YEAR AGO, BUT NOW I SEE THAT THERE IS AN IMPENDING RECALL ON THAT MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985818May 15, 2017
ENGINE
ON MAY 5, WHILE DRIVING ON THE 5 FWY, I FELT MY CAR LOOSING POWER AND WHEN I STOP, MY CAR SHUT OFF, I TURN THE CAR ON, HEAR A CLICKING SOUND BUT WAS ABLE TO PULL TO THE LEFT LANE EMERGENCY LANE. TOW THE CAR HOME AND WORKED ON THE CAR, FOUND THAT THE ENGINE BEARING GAVE OUT. I CHECK FOR REPLACEMENT PARTS AND FOUND IT WAS ON A RECALL. TOOK THE CAR TO THE DEALER AND DEALER WOULD NOT FIX IT DUE TO TRYING TO FIX ISSUE. IT WILL COST 8000 DOLLARS TO FIX OUT OF POCKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980300April 24, 2017
VISIBILITY/WIPER
THE PANORAMIC ROOF FIXED PANEL IS SHATTERED. WHEN WE RETURNED HOME FROM CHURCH, WE HEARD A RATTLING NOISE AND OPENED THE PANEL AND SAW THE ENTIRE BACK PANEL IS SHATTERED WITH PIECES OF GLASS SHARDS IN THE BACK SEAT. LOOKING AT THE TOP OF THE CAR THE GLASS WAS ACTUALLY SEPARATING FROM THE FRAME WHICH COULD NOT HAVE BEEN CAUSED BY ROCK, HAIL OR ANYTHING ELSE BUT FAULTY MANUFACTURING. I CONTACTED KIA GROSSINGER DEALERSHIP AND WAS ADVISED TO BRING IN THE CAR FOR THEM TO LOOK AT AND DETERMINE THE CAUSE. I ADVISED THEM FOR SAFETY REASONS I WOULD NOT DRIVE THE CAR AND WOULD BE WILLING FOR THEM TO PICK IT UP AND GET A LOANER. THEY ADVISED THIS WASN'T FEASIBLE. I THEN CALLED KIA CUSTOMER CARE AND THEY HAVE TAKEN MY CLAIM K3444320 TO ADDRESS THE DEALERSHIP'S INABILITY TO DETERMINE CAUSE, REIMBURSE THE GLASS DEALER THROUGH THE WARRANTY AND ACKNOWLEDGE THE DEFECT AND DO A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978852April 17, 2017
POWER TRAIN
CAR IS USING TO MUCH OIL, HAD OIL CHANGE DONE A WEEK AGO, CHECKED OIL AGAIN. CAR HAS DROPPED A QUART OF OIL. DO NOT SEE ANY LEAKS, AND WHEN STOPPED, AND PRESS ON EXCELARATOR TO GO CAR ACTS LIKE IT WANTS TO SHUT OFF, AND ALOT OF SMOKE COME OUT OF THE TAIL PIPE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971479April 9, 2017
ENGINE
FOR ABOUT A YEAR MY CAR WOULD STALL WHEN I WOULD TURN. IT WOULD HAPPEN OCCASIONALLY. SOMETIMES IT WOULD BE MORE FREQUENT THAN OTHERS. THEN LAST WEEK I WAS DRIVING AND THE ENGINE CUT OFF AGAIN AND I HAD TO PULL OVER AND PUT IT IN PARK AND RESTART START THE CAR AGAIN. THIS IS VERY DANGEROUS. IF I WERE ON THE HIGHWAY AND THIS HAPPENED IT COULD CAUSE A SERIOUS ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947983January 27, 2017
SEATS
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE DRIVER SIDE SEAT BEGAN TO WOBBLE WHILE TURNING THE VEHICLE OR GOING OVER SPEED BUMPS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LOWER SEAT FRAME FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943938January 9, 2017
VISIBILITY:SUN/MOON ROOF ASSEMBLY, VISIBILITY/WIPER
I AM REPORTING MY PANORAMIC SUNROOF EXPLODING ON MY 2014 KIA SORENTO SXL. I WAS DRIVING ON A VERY SMOOTH INTERSTATE HIGH WAY IN THE MORNING WITH NO TRAFFIC AROUND ME. I WAS TRAVELING AT 70MPH AND IT WAS MORNING ABOUT 60 DEGREES. I WAS ON THE PHONE WITH MY WIFE AND HEARD A LOUD SOUND (SOUNDED LIKE A GUNSHOT) AND THEN IT STARTED RAINING DOWN GLASS AROUND ME. AS I STATED, I WAS ON THE ROAD AND THERE WAS NOT ANOTHER VEHICLE AROUND ME. ONCE I MANAGED TO PULL OVER TO INSPECT WHAT HAD HAPPENED I NOTICED THAT THERE WAS MOST OF MY SUNROOF INSIDE THE CAR AND THE REST OF THE GLASS THAT REMAINED WAS FACING UPWARD WHICH I THOUGHT WAS ODD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940039January 5, 2017
UNKNOWN OR OTHER
JANUARY 5, 2017, I WAS ON A 2 LANE HIGHWAY IN WASHINGTON HEADED HOME FROM A DAY OF SHOPPING AND MEDICAL APPOINTMENTS. I WAS 3 EXITS FROM MY HOME WHEN I HEAD A LOUD BANG LIKE A GUN SHOT. I SWERVED BECAUSE I THOUGHT IT WAS A TIRE OR MY WINDSHIELD. BEFORE I COULD PULL OFF OF THE HIGHWAY I HEARD AND SAW THAT THE CLOTH COVER OVER MY SUNROOF WAS SHAKING AND SLAPPING AGAINST THE WIND. I PULLED OFF THE HIGHWAY AND CHECKED MY SUN ROOF. MY SUN ROOF EXPLODED! THERE WAS NOT A CAR IN FRONT OF ME OR NEXT TO ME AND I KNOW NOTHING HAD HIT IT. MY SUN ROOF RANDOMLY EXPLODED! I DROVE STRAIGHT TO THE KIA DEALERSHIP. THE TECHNICIAN TRIED TO TELL ME AND SHOW ME WHERE HE SAID A ROCK HAD HIT IT. HE STUCK HIS PEN INTO A STARBURST AND TRIED TO TELL ME THAT A ROCK HAD HIT ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937427December 26, 2016
ENGINE
GOT A LETTER FROM KIA STATING THAT THEY ARE HAVING PROBLEMS WITH THE BEARINGS AND RODS IN THEIR 2012-2014 2.4L GDI MOTORS, THEY ARE EXTENDING THE WARRANTY TO 120,000 MILES. A FEW MONTHS LATER THE MOTOR SLUNG A ROD AND IS NOW TRASH. TOWED IT TO SONS KIA IN MCDONOUGH, GA, THEY CONFIRMED THEY WERE EXTENDING THE WARRANTY AND KNEW THIS IS A COMMON PROBLEM. IN FACT THERE ARE 9 OTHERS SITTING IN THE PARKING LOT WITH BLOWN MOTORS IN FRONT OF MINE AND THEY CAN'T EVEN BUILD THE NEW MOTORS FAST ENOUGH TO MEET THE DEMAND (THEY'RE ON BACK ORDER). THEY TOLD ME I NEEDED TO PRODUCE RECEIPTS FOR OIL CHANGES, FROM THE TIME I BOUGHT THE CAR. I BOUGHT IT USED AND HAVE ONLY PUT ABOUT 20,000 MILES ON IT (66,000 TOTAL). I CHANGED THE OIL MYSELF AND DIDN'T THINK ABOUT HANGING ONTO THE RECEIPTS. I WAS ABLE TO PRODUCE ONE RECEIPT AND ALL MY BANK STATEMENTS SHOWING WHEN I WENT TO AUTOZONE AND A LOG BOOK OF ALL THE OIL CHANGES, MILEAGE AND DATES. KIA TOLD ME THAT WASN'T GOOD ENOUGH AND DENIED MY CLAIM FOR THE WARRANTY. THEY TOLD ME THEY WOULD TEAR DOWN THE ENGINE AND GO THROUGH IT TO SEE IF THERE IS SLUG BUILT UP IN THE MOTOR (KNOWING THERE WILL BE DUE TO BAD BEARINGS AND RODS) AND IF THERE IS I'M RESPONSIBLE FOR THE LABOR WHICH WOULD BE ABOUT $500 DOLLARS OR SO. THEY ARE TRYING TO WEASEL THEIR WAY OUT OF FIXING A PROBLEM THEY KNOW THEY CREATED. THEY DON'T CARE THAT THEY ARE SCREWING THEIR CUSTOMERS OVER. THEY KNOW THEY ARE RESPONSIBLE AND NOT ONLY ARE THEY WEASELING OUT OF FIXING IT THEY ARE DOING EVERYTHING THEY CAN TO AVOID A RECALL BECAUSE THEY WOULD HAVE TO SWAP EVERY MOTOR FROM 2012-2014. THEY ARE HOPING THAT NO ONE CAN PRODUCE THEIR RECEIPTS SO THEY GET AWAY WITH AS LITTLE DAMAGE TO THEMSELVES AS POSSIBLE. INSTEAD OF DOING THE RIGHT THING AND TAKING CARE OF THEIR CUSTOMERS AND THE PROBLEMS THAT THEY CAUSED. THERE'S A CLASS ACTION LAWSUIT ALREADY AGAINST KIA ALREADY FOR THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907331September 17, 2016
ENGINE
VEHICLE DESCRIBED WAS PURCHASED BY US 8/10/16. RECEIVED NOTICE FROM KIA ON 8/29/16 THAT ENGINE COULD "FAIL", BASICALLY COME APART. CONCERNED WITH SAFETY OF FAMILY IF WIFE WAS DRIVING DOWN THE ROAD OR IN A REMOTE AREA AND THIS OCCURS WITH HER AND GRANDCHILDREN IN CAR. WHY WOULD THIS NOT BE A RECALL ITEM. PLEASE LET ME KNOW WHY IT WOULD NOT BE A RECALL ITEM. TRYING TO AVOID A POTENTIALLY SERIOUS ACCIDENT. TOLD TO KEEP PAPERWORK IN GLOVE BOX IF IT HAPPENS.....REALLY? PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906438September 14, 2016
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE FAILED. WHILE DRIVING, THE VEHICLE DECELERATED AND EMITTED A LOUD TICKING NOISE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS OIL SLUDGE IN THE ENGINE. THE DEALER STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE ENGINE WAS NOT REPLACED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10904881September 9, 2016
POWER TRAIN
DRIVING ON HIGHWAY GOING ABOUT 65MPH WHEN I HEARD A LOAD BANG FROM THE REAR AND FELT HARD JERK FROM CAR , I STOPPED THE CAR LOOKED UNDERAND SAW FLUID LEAKING FROM AWD COUPLING, TOOK IT IN TO KIA FRESNO REAR DIFFERENTIAL BROKEN METAL IN DIFFERENTIAL FLUID, DIFFERENTIAL REPLACE BUT AWD COUPLING NOT REPLACE. AWD STILL NOT WORKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898090August 23, 2016
VEHICLE SPEED CONTROL, SUSPENSION
EVERYTIME I PUT THE CAR IN DRIVE IT MAKES A HARSH BANGING NOISE. IT ALSO DECIDES TO JUST SHUT OFF AS SOON AS I PRESS ON THE GAS OR SLOW DOWN AFTER I'VE ALREADY STARTED GOING ON CITY STREETS I CAN ALSO HEAR AND FEEL CLICKING UNDER DRIVER'S SIDE FLOOR BOARD AS I'M TURNING INTO DRIVE WAYS,PARKING SPOTS ETC. THIS IS AN EVERYDAY THING THAT STARTED LAST YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897935August 23, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE DRIVER SIDE DOOR LATCH FAILED TO PROPERLY OPEN FROM INSIDE AND OUTSIDE OF THE VEHICLE. IN ADDITION, THE FRONT PASSENGER SIDE DOOR PANEL WAS LOOSELY CONNECTED AND THE REAR DOOR LATCHES FAILED TO PROPERLY FUNCTION INSIDE AND OUTSIDE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897329August 20, 2016
ELECTRICAL SYSTEM
UNABLE TO QUICKLY READ SPEEDOMETER NEEDLE DURING DAYLIGHT, DUE TO LACK OF CONTRAST BETWEEN NEEDLE AND BACKGROUND, RESULTING IN DANGEROUS PERIOD OF EYES OFF ROADWAY TO DETERMINE ONE'S SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892979August 3, 2016
AIR BAGS
WAS GETTING READY TO MAKE A LEFT AND WAS T-BONED ON DRIVERS SIDE CURTAIN AIRBAGS OR SIDE AIRBAGS DID NOT DEPLOY ADJUSTER FOR INSURANCE COMPANY SAID IT LOOK LIKE THERE WAS A DEFECT IN THE SENSORS.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10891994August 1, 2016
ELECTRICAL SYSTEM
THE VEHICLE WAS IN MOTION. RANDOM BLIND SPOT BLINKING OR SOUND WHEN MAKING A RIGHT TURN. REPEATED VISITS TO STEVENSON KIA. SHOWED VIDEO OF PROBLEM. TECHNICIAN OBSERVED PROBLEM CASE #T3038955. DEALER SAYS THEY CAN,T DO ANYTHING TO SOLVE PROBLEM. SAFETY HAZARD WHEN MONITOR SOUNDS OR BLINKS WHEN THERE IS NO OBSTRUCTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874404June 15, 2016
VEHICLE SPEED CONTROL
BOUGHT A PRE-CERTIFIED USED 2014 KIA SORENTO SXL. PASSED ALL 150 INSPECTION. LESS THAN 24 HRS AFTER BUYING THE CAR, THE FOLLOWING MORNING MY PREGNANT WIFE WAS DRIVING TO WORK IN RUSH HOUR TRAFFIC ON THE HIGHWAY AND ALL A SUDDEN THE CAR WOULD NOT ACCELERATE. SHE WAS PRESSING THE GAS PEDAL TO THE FLOOR AND THE CAR WAS GOING 5 MPH. SHE WAS SO SCARED, SPECIALLY BEING PREGNANT, THAT THE CARS WERE GOING TO HIT HER. SHE TRIED GETTING INTO THE SHOULDER BUT SHE WAS GOING SO SLOW THAT CARS WERE ZIPPING PASS HER. THANKFULLY SHE ABLE TO GET TO THE SHOULDER. HUGE SAFETY ISSUE!!! AFTER GETTING TO A SAFE AREA, SHE TURNED THE CAR BACK OFF AND ON, THE CAR WORKED PERFECTLY FINE. TOOK IT BACK TO THE DEALERSHIP AND THEY COULDN'T REPLICATE THE PROBLEM AND THEIR COMPUTER SENSOR COULDN'T PICK UP ANYTHING WRONG WITH THE VEHICLE. SO LONG STORY SHORT, NOTHING WAS DONE. THERE WAS A RECALL FOR ACCELERATOR PEDAL ASSEMBLY FOR 2016 KIA SORENTO. THE AFFECTED SORENTO WERE BUILT FROM OCT 27, 2014 AND JAN 29, 2015. OUR CAR JUST MISSED IT BY A FEW MONTHS. I GUESS KIA IS JUST WAITING FOR A HUGE ACCIDENT FOR THEM TO DO SOMETHING ABOUT IT. I HOPE IT WOULDN'T BE US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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