Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#10918004October 22, 2016
POWER TRAIN
VEHICLE SUDDENLY LOST POWER WHILE TURNING OUT OF CHURCH PARKING LOT. APPLYING ACCEL PEDAL BARELY POWERED THE VEHICLE BUT MADE METALLIC GRINDING NOISE. PULLED OVER AND PUT VEHICLE IN PARK, BUT PARK DID NOT STOP VEHICLE FROM ROLLING DOWNHILL. PARKING BRAKE WAS APPLIED UNTIL VEHICLE COULD BE TOWED HOME. ON INSPECTION, RIGHT DRIVE SHAFT AND TRANSMISSION OUTPUT GEAR WERE BOTH FOUND TO HAVE WORN. THERE WAS A RECALL AND SERVICE HAD ALREADY BEEN PERFORMED ON THE VEHICLE TO PREVENT THIS FAILURE (RC079-SORENTO (XM) INTERMEDIATE SHAFT REPAIR (2WD VEHICLES).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917710October 21, 2016
AIR BAGS
AIRBAG LIGHT IS NOW ILLUMINATED AT 90000 MILES. IT CAME ON WHEN I STARTED MY CAR 2 WEEKS AGO AND HAS BEEN ON SINCE. NOTHING HAS HAPPENED TO CAUSE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917681October 20, 2016
STRUCTURE:BODY
MY DRIVERS SIDE DOOR DOES NOT OPEN FROM THE OUTSIDE. I CAN OPEN IT FROM THE INSIDE, BUT NOT THE OUTSIDE. IT IS NOT LOCKED AND SEEMS TO BE A HUGE SAFETY HAZARD AND A VERY COMMON PROBLEM ACCORDING TO ALL OF THE OTHER SORENTO OWNERS AND COMPLAINTS OUT THERE. I'M TERRIFIED...WHAT IF A LIFE OR DEATH SITUATION OCCURS AND THE ONLY DOOR I CAN USE IS THE DRIVERS SIDE AND IT WON'T OPEN? NOTHING HAPPENED TO MY DOOR TO MAKE THIS HAPPEN. I CAME OUT TO THE GARAGE ONE MORNING AND IT WOULDN'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917283October 19, 2016
AIR BAGS
THE AIRBAG LIGHT ILLUMINATES RED ON MY 2011 KIA SORENTO WITH 55,000 MILES. THIS INDICATES THE AIRBAG WOULD NOT DEPLOY IN A CRASH. ALTHOUGH KIA MOTORS HAS SENT OUT THE EXTENDED WARRANTY TO COVER THE AIRBAG CLOCK SPRING ASSEMBLY, THIS AIRBAG FAILURE WAS DIAGNOSED UNDER CODE B1764, AND IS A DEFECTIVE SEAT CUSHION WITH A REPLACEMENT COST OF $1300. THIS DEFECTIVE PART SHOULD BE INCLUDED IN THE EXTENDED WARRANTY FOR AIRBAGS, OR DETERMINE AN ALTERNATE FIX. A DEFECTIVE PART THAT IS NOT CRITICAL IN A CRASH HAS RENDERED MY AIRBAGS USELESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916827October 18, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE THE VEHICLE WAS PARKED, THE REAR PASSENGER DOOR FAILED TO OPEN WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916841October 18, 2016
STRUCTURE:BODY
RECALL : THE HANDLE ON MY 2011 KIA WILL NOT OPEN FROM THE INSIDE< WE PAID AND GOT THAT FIXED, NOW THE BACK PASSENGER DOOR IS DOING THE SAME THING, THE PANEL IS CRACKED NOW FROM TRYING TO GET IT ON.LOOK MY HUSBAND AND I BOTH HAVE CANCER AND CANT AFFORD ALL THIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915199October 11, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. AFTER STARTING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE VEHICLE WAS NOT ON THE RECALL LIST. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915266October 11, 2016
STRUCTURE:BODY
FRONT DRIVER'S SIDE DOOR IS NOT OPENED FROM OUTSIDE. ONLY OPENED FROM INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915109October 10, 2016
STRUCTURE:BODY
DRIVER'S SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE PRESENTING A SAFETY ISSUE IF AN EMERGENCY WERE TO TAKE PLACE AND A RESCUE WAS NEEDED FOR THE DRIVER OF THE VEHICLE. SHORTLY AFTER THE DRIVER'S SIDE DOOR FAILED, THE BACK DRIVER'S SIDE DOOR HAD THE SAME ISSUE AND WILL NOT OPEN FROM THE OTHER SIDE. ONCE AGAIN, A SAFETY ISSUE THAT SHOULD BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914270October 6, 2016
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT AN UNKNOWN WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE INTAKE MANIFOLD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913944October 5, 2016
SEATS
REAR SEAT LATCHES BREAK. 1ST OCCURRENCE APPROX 60K MILES. BROKEN AGAIN APPROX 70K MILES. LATCHES VERY DIFFICULT TO USE. MAY BREAK AND LEAVE SEAT USELESS IN DOWN POSITION. CURRENTLY BROKEN WITH SEAT STUCK IN UPRIGHT POSITION. APPEARS TO BREAK WHILE VEHICLE STATIONARY. KIA SEEMS TO HAVE ISSUES W LATCHES IN GENERAL. AM AWARE WARRANTY EXTENSION FOR DOOR LATCHES (2 OF MINE HAVE BROKEN). THANK YOU!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911009October 2, 2016
UNKNOWN OR OTHER, EXTERIOR LIGHTING
LEFT LOW BEEM LIGHT IS OUT IN MY CAR IT IS A NEW BULB.THIS IS THE 2ND TIME IT HAS HAPPENED ALSO THE LIGHTS GO OUT FOR NO REASION I WILL BE DRIVING AND THEY GO OUT, I HAVE TO USE THE ON AND OFF LEVER FLICK IT MULTIPAL TIMES TO GET THEMTO COME BACK ON I HAVE TAKEN IT TO DEALLER 4 TIMES THEY CANT FIND OUT WHY IT DOSE IT ALSO LAST NIGHT FOR SOME RESION MY RIGHT DOOR WILL NOT OPEN FROM OUT SIDE NOR THE DRIVER SIDE REAR DOOR IS DOING THE SAME THING AS OF LAST NIGHT ?????????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910715September 30, 2016
POWER TRAIN, EXTERIOR LIGHTING
HEADLIGHT LOW BEAM BULBS ARE BURNING OUT AT THE RATE OF ONE (1) TO TWO (2) WEEKS. THE LEFT BULB BURNED OUT A COUPLE OF YEARS AGO. APPROXIMATELY A MONTH AGO BOTH OF THE LOW BEAM BULBS BURNED OUT AT NIGHT WHEN MY WIFE WAS DRIVING HOME FROM CHURCH. SHE ALMOST WRECKED BEFORE SHE TURNED THE LIGHTS ON HIGH BEAM. SINCE THEN THE LEFT SIDE BULB HAD BURNED OUT TWICE. I HAVE REPLACE THESE BULBS AT A COST OF APPROXIMATELY $15.00 EACH. I AM AFRAID THAT THE LIGHTS ARE GOING TO GO OUT WHEN DRIVING WHEN IT IS NOT POSSIBLE TO CHANGE TO HIGH BEAM. THE LAST BULB BURNED OUT JUST LAST NIGHT WHEN IT WAS DARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910249September 28, 2016
STRUCTURE:BODY
I JUST BOUGHT A 2011 KIA SORENTO LAST WEEK WITH 39,000 MILES ON IT. WHEN I WENT TO GET IN THIS MORNING TO GO TO WORK MY DRIVER'S SIDE DOOR WOULD NOT OPEN. I CAN ONLY OPEN IT FROM THE INSIDE. I TRIED LOCKING AND UNLOCKING IT AND NOTHING. IT STILL DOES NOT OPEN FROM THE OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10910301September 28, 2016
STRUCTURE:BODY
DOOR LOCKS WILL NOT OPEN FROM OUTSIDE THE DOOR LOCK ASSEMBLY HAS BROKEN ON TWO OF MY DOORS, THE PASSENGER FRONT AND THE DRIVER SIDE REAR. THIS IS CLEARLY A PROBLEM BASED ON THE AMOUNT OF COMPLAINTS AND SHOULD BE RECALLED. THERE IS NO GUARANTEE IF YOU GET THEM FIXED, WITH ORIGINAL KIA PARTS, THAT IT WILL NOT HAPPEN AGAIN. THIS CLEARLY IS A SAFETY PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908079September 20, 2016
SEATS
THE SECOND ROW SEATS DO NOT CORRECTLY RELEASE OR LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908100September 20, 2016
EXTERIOR LIGHTING
FOR THE SECOND TIME IN THE PAST 3 YEARS, THE PASSENGER SIDE LOW BEAM HEADLIGHT SOCKET HAS MELTED, MAKING THE LOW BEAM HEADLIGHT NON-FUNCTIONAL. I DO NOT USE MY LOW BEAMS AS DAYTIME RUNNING LIGHTS AND, AFTER THE FIRST MELTDOWN OF THE SOCKET, I CONSCIOUSLY TRIED TO USE THE HEADLIGHTS SPARINGLY. THE MANUAL REFERENCES A 55 WATT REPLACEMENT BULB AND THAT IS WHAT I AM USING. THE AUTO PARTS STORE CLERK ALSO LOOKED UP THE REPLACEMENT BULB AND GUIDED ME TO THE BULB I AM USING. I AM CONCERNED THE MELTED SOCKET COULD CAUSE A FIRE AND, THEREFORE, I FEAR DRIVING THE VEHICLE AT NIGHT, IN THE RAIN, OR AT ANY OTHER TIME LOW BEAMS ARE REQUIRED. MY MECHANIC THOUGHT IT IS A VOLTAGE PROBLEM. WITH A 6-YEAR OLD VEHICLE AND NEARLY 150,000 MILES, I AM RELUCTANT TO SINK A LARGE SUM OF MONEY INTO REPAIRS. GIVEN THIS IS THE THIRD TIME THE SOCKETS HAVE MELTED (2X PASSENGER SIDE; 1X DRIVER SIDE), I BELIEVE THIS IS A CHRONIC ISSUE THAT KIA SHOULD ADDRESS. A SIMPLE INTERNET SEARCH REVEALS THIS PROBLEM IS NOT AN ISSUE SOLELY WITH MY SORENTO, BUT IS A MORE WIDESPREAD PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908186September 20, 2016
ENGINE, POWER TRAIN
2011 SORENTO SHIFT REALLY HARD, SOMETIMES I HAVE TO FORCE IT TO SHIFT BY LOWERING SPEED, SOMETIMES IT DOES NOT WANT TO SHIFT AT ALL AND THEN MY ENGINE LIGHT COMES ON, THEN SHIFTS REALLY HARD AND WANTS TO STOP ON ME AS I AM DRIVING. SOMETIMES AT A LIGHT IT DOES DIE, BUT THEN START BACK UP. ONE TIME IT WOULD NOT GO EVEN WITH PUSHING THE GAS ALL THE WAY DOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907232September 16, 2016
UNKNOWN OR OTHER
IN THE PAST 3 YEARS I'VE HAD TWO OF MY EXTERNAL DOOR HANDLES BREAK OFF WITHOUT EXPLANATION OR INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906368September 14, 2016
STRUCTURE:BODY
THE DRIVERS SIDE REAR DOOR WILL NOT OPEN FROM EITHER THE INSIDE OR OUTSIDE. THIS IS RIDICULOUS. THERE ARE LITERALLY THOUSANDS OF THE SAME COMPLAINTS ONLINE AND THE KIA DEALERS ARE REPLACING THOSE THAT ARE UNDER WARRANTY, AND BRAND NEW ONES (DOOR ACTUATOR PROBLEM). IT IS OBVIOUSLY A FACTORY DEFECT, YET KIA WON'T ISSUE A RECALL FOR THE DOOR ACTUATOR. I WANT TO BE ABLE TO USE MY BACK SEAT. ALSO A SAFETY ISSUE IF MY FAMILY IS IN THE BACK SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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