Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11440861November 17, 2021
ENGINE
I just bought my car in March of this year. It started overheating so I brought it to the mechanic where I was quoted $9,000 for a new motor. I still owe $17,000 on it. Was completely disrespected at the dealership by the service department. So now I’m stuck with a car that doesn’t drive and a huge loan I have to pay out. I was told that the oil level in my car was extremely low. I just recently had it changed and wasn’t due for over a month for another. No light sensor or anything went off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440262November 12, 2021
ENGINE
I was driving 85 MPH on the interstate and my engine lights started flashing (no engine light or oil light prior to this) and started slowing down. I got to the shoulder of the interstate and my car was making a terrible knocking noise. I have owned this car for 3 months. There is a little over 87K on my car. I had the car towed to the nearest Kia dealership where I was told my engine was totaled. After paying 140.00 for a diagnostics report and being without a car for a whole month (keep in mind this is just for the report). I was quoted a total of 6,800 for them to fix my car. After further research I have found other people with the same issues with the engine. My engine is a 3.3L V6. In the previous lawsuit for Kia it only covers 2.4L engines where my engine is having the SAME issues. I should not have to pay for a new engine when this is a big issue with other consumers with the same car and engine type. Now im stuck paying on a car I CANT DRIVE until the 6800 is paid. I owe to much on my car for me to pay it off in full. This put me as well as everyone else on the interstate at risk and would have also put my children at risk if they were in the car. I am beyond irritated. As well as a given a whistleblower just coming out to state that these engines are not safe and kia and hyundai's neglect in keep their consumers safe. SOMETHING HAS TO BE DONE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439970November 10, 2021
ENGINE, FUEL/PROPULSION SYSTEM
I just purchased my Kia Sorento in March of 2021. It doesn’t notify you when oil is LOW or OUT. Even with proper oil changes. Also the engine randomly started to overheat regardless that it’s barley got 107 miles on it. Of course there’s several recalls for this particular vehicle for the same issues but not for mine specifically. Insurance won’t cover wear and tear so now my cars in the shop for who knows how long with an extremely high bill expected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439850November 9, 2021
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where the contact was notified about a knocking in the engine. The contact was informed that the engine needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439884November 9, 2021
STRUCTURE:BODY
On October 28, 2021 the hood paint suddenly started to peel in large chunks. This occurred without warning as previously there was no peeling paint. These pieces stuck to the windshield and were a driving safety hazard as they obstructed clear view. This is evidence of a clear failure of the factory paint to properly stay adherred to the body of the car. This vehicle is available for inspection and photo evidence is also available. This problem has been confirmed by a local Kia dealership. There is also abundant evidence of this being an ongoing issue online in Kia Consumer forums. When reaching out to Kia Corporation directly we were given no assistance in rectifying this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439804November 8, 2021
ENGINE, ELECTRICAL SYSTEM
Engine failed while driving. No warning lights. Have to purchase a new used engine. Fan blower resister: only blows at high or not at all. Has been fixed once and is now an issue again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439608November 7, 2021
ENGINE
Car failed while driving and now has a rod know and low oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439504November 5, 2021
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated that while driving at an undisclosed speed, the check engine warning light was illuminated. The vehicle was taken to the dealer and an independent mechanic on separate occasions. The dealer and an independent mechanic diagnosed the vehicle with engine failure. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 128,459.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439217November 3, 2021
STEERING
The steering wheel sticking while you turn left or right. In hwy it's hard to drive because you don't know how much pressure you have to put to adjust your vehicle on the road. If feel like you are losing your control of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437931October 24, 2021
ENGINE
On Saturday 10/23/2021, I picked up my car at Kia Ron Bouchard Lancaster MA. They explained to me that warranty coverage is only extended if the problem was presented in PI1802. That wasn't my problem. I contacted another Dan O'Brien Kia dealership in Norwood MA, and found that one of the problems that might have caused my car to malfunction was a safe recall that was not made and therefore I lost my warranty. But I went to Kia several times and they always said they didn't have the parts to recall. In the document it says that my car would have the rod bearing warranty if it were failing. Asking another dealership he explained to me if when I presented the oil consumption problem on 07/23/2021 the part could already have problems. What are the symptoms of a bad rod bearing: Low Oil Pressure - Many times when a bearing is beginning to fail (or has failed), you will noticed signs of decreased oil pressure. This is usually more evident upon first starting the vehicle. In many cases, a bad rod bearing will lead to a "check engine oil" light being displayed on the dash. (Problems that were happening in my car when I was at Kia on 07/23/2021). Another explanation that the dealership gave me is that my car was showing excessive oil consumption and burning of oil and a problem that may have been caused by the defect of the part of the safe recall (E-CVVT COVER AND MOTOR PLUG REPLACEMENT) that was not made, which as a result occurred the Misfire and the cylinder lost compression. E-CVVT Cover defect could cause Late valve timing will keep the intake valve closed too long after the intake stroke has started, and will increase the vacuum in the cylinder. The high vacuum will have a tendency to suck oil up past the piston and rings into the upper part of the cylinder where it will be burned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437892October 23, 2021
ENGINE
Basically my car stalled on me while driving on the feeder of the freeway. I had all three of my children inside the car so luckily nothing bad happened when my car died. I had to tow my car to a mechanic who later informed me that my engine had pieces of metal inside it. He then explained that the dealership should replace our engine since there has been recalls for this same issue on Kia Sorento. At this point, I called the dealership and they refused to replace our engine and stated that I should of done a previous recall (an upgrade). I advised them that I never received any information in regards to a previous recall and I actually had went online a few months ago and checked for any recalls. My Mom had ran across a website and we all checked all of our vehicles for recalls. My Kia Sorento had no recalls. What is my next step to get the Kia Dealership to fix my vehicle? Ive already called the main number to Kia and they were no help either. Thank you for your help!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437347October 19, 2021
ENGINE
My car had no warning light on the vehicle. However while my husband was driving 80 MPH on the engine started making a loud noise and stalled on the interstate. After research and taking it in for a diagnosis test its came back that the engine is rapidly burning oil and did not notify us when we were low on oil. Since then I have researched and found a TON of other 2016 kia Sorento having the SAME EXACT ISSUE! However there is no recall for this! This is not only EXTREMTLY unsafe but also extremely expensive to fix for something that is not our fault but rather the manufacture. My husband knows how to react in situations like that but if it was me it would have not only put me in danger but also my children and any other drivers that were near me. This needs to be recalled especially due to the abundant amount of people with the same year and make of vehicle having the same exact problem. Do something to protect us as this is absolutely ridiculous that this big of an issue is not under recall. I am now coming out of pocket to fix this issue which is alot of money.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437363October 19, 2021
ENGINE
After accelerating from a stop, the engine started making a loud clunking noise and was losing power. The vehicle was towed to a certified Kia dealership where it was determined to be a rod bearing failure in the engine. The engine needs to be replaced and is not covered under any warranties due to a sensor not being updated. I was never notified of any recalls which the sensor update was. I have owned this vehicle for two years and was never notified of any recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436555October 13, 2021
UNKNOWN OR OTHER
Car does not want to go when push gas pedal. It jumps around and the engine light is on
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436141October 9, 2021
ENGINE
Excessive oil consumption, that is, more than 1 quart consumed every 1 thousand miles, beginning around 68,000 miles. At subsequent oil change (12/20, 72000), crankcase was nearly empty. Next 3000-mi oil change, engine dash indicators noted oil pressure issue - this was with 74000 miles on odometer. I added 2 quarts of oil to crankcase immediately. I took the vehicle to the dealership where I purchased vehicle (their 'service warranty' mandated I go to the original seller (Mitsuibishi)). I disagree with their findings. Mitsuibishi El Cajon performed the oil consumption test (Kia) reporting after 1000 miles, the oil consumption was in accord w Kia Technical Bulletin 222. However, I am adding 1 QT of manufacturer's recommended oil every 3 weeks and now change oil every 30 days. I cannot sell this vehicle in this state and when vehicles are in short supply. For a vehicle with currently 86000 mi, this is Unacceptable!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435922October 7, 2021
VEHICLE SPEED CONTROL, SERVICE BRAKES
The contact owns a 2016 Kia Sorento. The contact stated that while depressing the brake pedal, the vehicle had experienced unintended acceleration causing the RPMs to increase and the vehicle to suddenly drive forward and almost crash. The contact indicated that the failure had occurred on several occasions. The vehicle was taken to the local dealer who was unable to duplicate the failure and no problem was found. The manufacturer was not yet notified of the failure. The failure mileage was 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435747October 6, 2021
UNKNOWN OR OTHER
Rear hatch locked and would not open from outside of vehicle. Released hatch with emergency release from inside of car per manual page 4-27. Hatch could then be manually opened and traveled up and down full range on automated open from exterior switch, key and driver's switch. However the hatch will not latch and opens when the vehicle is in motion.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435346October 4, 2021
ELECTRICAL SYSTEM
Sunroof motor failed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434214September 24, 2021
ENGINE AND ENGINE COOLING
the car is very bad for manufacture the gasket rocker is in bad conditions almost fired my car the oil is allot the liquid inside the my motor .is allo the noise , the dealer can responsibility for recall because kia close the recall is not fair my car is 2016 is dangerous for my family and for my kids almost pay for this car 25,000.00thousand dollars . am pay for the fixed yesterday 336.32, and the car is not work very well .am make the appointment in july 17 and the dealer give me the appointment very late september 23 , and later say is closed the decal ....am very sad now for my car.... and for the money for fixed this car....the car stop in the avenue almost dead for crash the other car with me and my kids.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434099September 23, 2021
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
The contact owns a 2016 Kia Sorento SX. The contact stated while driving at 65 MPH, the vehicle inadvertently became overheated and he saw smoke coming from underneath the hood of the vehicle. There were no warning lights illuminated. The contact veered to the side of the road and turned off the vehicle. The vehicle was towed to the dealer who informed the contact that the head gasket or the engine would need to be replaced. Then, the vehicle was towed to a second dealer(Matthews Kia of Cartersville 595 E Main St, Cartersville, GA 30120) who diagnosed that the engine bolts were backing out of the engine block allowing the exhaust to be released into the cooling system. The manufacturer was notified of the failure and advised the contact that they could not assist as the vehicle was out of warranty. A case was opened and the contact was awaiting a call back from the manufacturer. The vehicle was not repaired. The approximate failure mileage was 115,000. The service manager at Matthews Kia said he was replacing seven engines per week and that this was a manufacturers defect from the factory that affected early 2016 models. He also said that the defect normally occurs between 100,000 miles and 120,000 miles, just as the vehicle goes out of warranty. Consumer purchased an enhanced warranty at the time of purchase of the automobile. There were no warning lights or codes thrown when engine failed. The service manager said there was nothing consumer could do to prevent this because it is a manufacturing defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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