Kia Sorento Complaints (2014)

988 consumer complaints on file.

#11067130February 5, 2018
AIR BAGS, STEERING
AIR BAG FLASHING ON AND OFF , STERELING HAS A NOISE CLICKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066110January 31, 2018
POWER TRAIN
IN LATE DECEMBER OF 2017 I BEGAN TO NOTICE THAT MY CAR STARTED TO VIBRATE UPON ACCELERATION OF MORE THAN 55 MPH. I TOOK THE CAR IN FOR A SUSPENSION ANALYSIS TO PEP BOYS AT 3124 SEPULVEDA BLVD IN TORRANCE, CA AND THEY EVALUATED MY ISSUE. IT WAS DISCOVERED IN MY FRONT WHEEL DRIVE VEHICLE WITH 115,000 MILES THAT THE RIGHT FRONT AXLE SHAFT WAS BROKEN AND WAS MAKING A CLICKING NOISE. AND ALSO THAT ON THE LEFT FRONT DRIVER'S SIDE THAT THE BOOT HAD LEAKED ALL THE GREASE OUT AND THAT ALL THE BOOTS AND THE AXLES REQUIRED REPLACEMENT. THE MECHANICS AT PEP BOYS TOLD ME THAT THIS HAPPENS FREQUENTLY ON THE KIA'S AND THAT THEY HAVE MORE ISSUES THAN MOST CAR MANUFACTURERS. I ALSO DISCOVERED THAT KIA MOTORS HAD HAD A KNOWN ISSUE WITH AXLE PROBLEMS IN THEIR 2014 SORENTOS. KMA HAS DETERMINED THAT THE RIGHT FRONT AXLE DRIVE SHAFT OF AFFECTED VEHICLES MAY DEVELOP A CRACK IN THE AREA OF THE STUB AT THE WHEEL-END OF THE SHAFT. SHOULD THIS OCCUR, THE VEHICLE MAY LOSE POWER OR, IF THE DRIVER FAILS TO ENGAGE THE PARKING BRAKE WHEN PARKED ON AN INCLINE, THE VEHICLE MAY ROLL. THE VEHICLES HAVING THIS CONDITION ARE THE 2014 MODEL YEAR SORENTO 2.4-LITER FRONT-WHEEL-DRIVE (FWD) MODEL PRODUCED THROUGH MARCH 12, 2013. I PURCHASED MY VEHICLE IN LATE MAY OF 2014 IT IS A 2.4 LITER FWD VEHICLE. I ALSO WENT ONLINE TO CHECK FOR KNOWN RECALLS AND NOTHING CAME UP NOR WAS I EVER NOTIFIED. I HAVE HAD NO ACCIDENTS OR OTHER ISSUES THAT WOULD HAVE CAUSED THIS TO HAPPEN. KMA NEVER NOTIFIED ME THAT I SHOULD HAVE THE RIGHT FRONT AXLE DRIVESHAFT WILL BE REPLACED. CONSEQUENTLY, I BELIEVE THAT I SHOULD NOT HAVE TO BEAR THE EXPENSE OF REPLACING MY FRONT WHEEL DRIVE BOOT AND AXLE AT A COST OF $695.00. THIS COST SHOULD HAVE BEEN PAID FOR BY KIA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065929January 30, 2018
ENGINE
ENGINE SHUTS DOWN WHILE DRIVING. SOMETIMES IT WILL RESTART AND SOMETIMES IT WON'T.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062367January 12, 2018
ELECTRICAL SYSTEM
PASSENGER DOOR LOCKS DO NOT UNLOCK. THEY DO NOT UNLOCK WITH KEY FOB, THEY ALSO DO NOT UNLOCK USING THE UNLOCK BUTTON ON THE DRIVERS DOOR. EVEN PULLING THE HANDLE TO OPEN FROM THE INSIDE DOES NOT WORK, THEY HAVE TO EACH BE INDIVIDUALLY MANUALLY UNLOCKED, WHICH MEAN I HAVE TO CRAWLE IN THROUGH THE DRIVERS DOOR ACROSS TO UNLOCK FRONT PASSENGER DOOR AND THEN INTO THE BACK TO UNLOCK THOSE DOORS TO LET MY 3 KIDS IN. IF WE WERE IN AN ACCIDENT IT WOULD TAKE AN EXTRAORDINARY AMOUNT OF TIME TO SAFELY FREE THEM. THIS IS ALL THE TIME WHEN CAR IS IN PARK, WHEN IT'S OFF AND WHEN IT'S RUNNING. THIS PROBLEM WAS PROGRESSIVE, AT FIRST JUST OCCASIONALLY WOULD NOT WORK, OVER TIME IT HAS HAPPENED MORE AND MORE FREQUENTLY AND NOW ITS ALWAYS LIKE THIS, FOR AT LEAST 6 MONTHS LOCKS HAVE NOT WORKED AT ALL. I HAVE TAKEN IT INTO KIA AND WAS TOLD THEY COULD NOT DO ANYTHING WITHOUT CHARGING ME $150-$300 JUST TO SEE IF THEY LOCKS REALLY AREN'T WORKING, I WILL NOT PAY TO PROVE THIS TO THEM, AND THEY REFUSE TO EVEN WATCH ME DO IT UNLESS I PAY THEM. BURGLAR ALARM ALSO STOPPED WORKING WHEN THIS FIRST STARTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11057150December 28, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE OPERATING THE VEHICLE, THE PASSENGER SIDE AIR BAG INDICATOR REMAINED ILLUMINATED, INDICATING A POSSIBLE FAILURE WITH THE AIR BAG SYSTEM. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER (FRANKLIN KIA IN FRANKLIN, TN) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056693December 26, 2017
AIR BAGS
I TOOK THE VEHICLE IN BECAUSE THE SURE BAG LIGHT WAS ON. SHORTLY AFTER, I RECIEVED SOMETHING IN THE MAIL FROM KIA ABOUT THE AIR BAG RECAPS SO I TOOK IT IN. THE DEALERSHIP TOLD ME MY VIN WASN'T COVERED. THEY SAID THE PASSENGER SIDE BAG IS WHAT I AM HAVING AN ISSUE WITH SO THEY TURNED OFF THE AIR BAGS AND I'VE BEEN DRIVING WITH NO AIR BAGS FOR A COUPLE OF MONTHS BECAUSE THEY SAID I HAD TO PAY FOR IT. IT'S $1400 AND MY WARRANTY HAD JUST RUN IT OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056335December 25, 2017
ENGINE, POWER TRAIN
WHILE REVERISING INTO A DRIVEWAY THE VEHICLE EXPERIENCED LOW POWER, WHEN THE GAS PEDAL WAS PRESSED FOR ADDITION POWER THERE A CLUNKING NOISE WHICH RESULTED FROM A BROKEN AXLE AND ENGINE MOUNTING POINT ON THE ENGINE ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056323December 24, 2017
VISIBILITY/WIPER
DRIVING DOWN HIGHWAY AND SUNROOF EXPLODED. NO CARS OR OVERPASS NEARBY AND NO OBJECT SEEN OR FOUND TO HAVE HIT SUNROOF. SUNROOF APPEARS TO HAVE EXPLODED OUTWARD AS THERE IS VERY LITTLE GLASS TRAPPED IN THE SUNROOF SCREEN WHICH WAS CLOSED WHEN THE SUNROOF EXPLODED. WEATHER WAS A MIX OF RAIN AND SNOW AND TEMPERATURE WAS APPROXIMATELY 34 DEGREES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056224December 23, 2017
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THERE APPEARS TO BE AN ELECTRICAL ISSUE THAT KIA WON'T OWN UP TO. THE BATTERY IS CONSTANTLY DYING AFTER BEING CHECKED AND IS GOOD. LIGHTS CONSTANTLY GO OUT I HAVE REPLACED BREAK LIGHTS HEADLIGHTS AND TAILLIGHTS SEVERAL TIMES IN LAST YEAR. THE AIRBAG PASSENGER SIDE AIRBAG DOES NOT GO OFF. THE STEERING PANEL DOES NOT CONTROL ALL FUNCTIONS. I AM CONCERNED THIS WILL LEAD TO FURTHER DIFFICULTIES WITH THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055219December 18, 2017
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. A LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE CONTACT WAS UNAWARE OF THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054787December 14, 2017
ELECTRONIC STABILITY CONTROL (ESC), WHEELS, UNKNOWN OR OTHER
THE CAR IS MOVING PROCEEDS TO COME TO A CRAWL AND STOP I HAVE A VIDEO AND THE DEALERSHIP IS CLUELESS. THIS HAS HAPPENED MULTIPLE TIMES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053633December 9, 2017
ELECTRICAL SYSTEM
THE DOORS WILL NOT UNLOCK WHEN I PRESS THE KEY FOB, I'VE TRIED BOTH KEY FOBS AND THEY HAVE NEW BATTERIES. ONLY THE DRIVERS DOOR IS UNLOCKING ALL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046660November 16, 2017
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
IN THE PAST 3-4 MONTHS I HAVE REPLACED MY BATTERY TWICE THE 1ST TIME I HAD MY TRUCK ABOUT 2.5YRS SO I DIDN'T THINK MUCH OF IT BUT I HAD THE SAME PROBLEM AFTER REPLACING BATTERY WITHIN 3-4 MONTHS BATTERY WOULD DIE I WOULD GET A BOOST AFTER A FEW DAYS SAME THING HAPPEN AGAIN. ELECTRICAL SYSTEM SEEMS OUT OF WACK WHEN I USE LEFT TURN SIGNAL MY HEADLIGHTS WILL GO OFF UNTIL I TURN THE TURN SIGNAL OFF, ALSO MY STEERING WHEEL CONTROLS WILL NOT OPERATE THE RIGHT FEATURE IE I WOULD HIT MUTE BUT IT WILL NOT MUTE BUT ACT AS IF IT IS THE VOLUME DOWN CONTROL AIR BAG LIGHT FOR PASSENGER WOULD COME ON EVEN IF NO ONE WAS IN THE SEAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043781November 6, 2017
AIR BAGS
KIA HAS LOTS OF ISSUES WITH THEIR AIR BAGS. FROM CLOCK SPRING TO SENSORS IN THE DRIVER SIDE AND SO ON. COMPANY DOES NOT TAKE CARE OF IT AND COMING UP WITH CRAZY ESTIMATES TO FIX, PLEASE JUST SEE HOW MANY COMPLAINTS HAVE BEEN MADE ON GOOGLE. THIS IS A SAFETY ISSUE AND KIA NEEDS TO TAKE CARE OF IT WITHOUT A CHARGE UNTIL THEY FIX THEIR AIR BAG PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040009October 26, 2017
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING 65 MPH, THE PANORAMIC SUN ROOF EXPLODED. THE CONTACT HEARD A LOUD BANGING NOISE PRIOR TO THE EXPLOSION. THE VEHICLE WAS TAKEN TO LEV KIA OF FRAMINGHAM IN FRAMINGHAM, MASSACHUSETTS WHERE IT WAS ASSUMED THAT A ROCK MAY HAVE STRUCK THE GLASS AND CAUSED THE EXPLOSION. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040188October 26, 2017
UNKNOWN OR OTHER
THE REAR HATCH DOOR WILL NOT OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034057October 17, 2017
STRUCTURE:BODY
THE PAINT ON THIS VEHICLE HAS BEEN A PROBLEM FROM DAY 1 PRACTICALLY, AND KIA REFUSES TO ACKNOWLEDGE THIS. WE TAKE GREAT CARE IN OUR CARS AS WE KEEP THEM FOR THE LIFE OF THEM, AND THUS KEEP IT MOSTLY GARAGED WHEN NOT IN USE, AND ESPECIALLY DURING ANY POTENTIALLY ADVERSE WEATHER. FROM DAY 1, ANY HARD BUG, TINY PEBBLE, ETC WOULD CASE THE PAINT ON THE BUMPER TO CHIP OFF AND SUBSEQUENTLY CRACK AND FLAKE. PROBLEMS SEEMED TO HAPPEN EVEN IF WE HADNT DRIVEN IT. AS THE WHITE ONE WE OWN HAS A BLACK PLASTIC UNDERBODY, IT CONSTANTLY LOOKS LIKE OUR CAR IS BUGGY/DIRTY AND HAS ACNE. UPON TAKING TO THE DEALER, AROUND MONTH 4, THEY GAVE ME A PAINT PEN TO HANDLE IT, SAYING IT WASNT EBOUGH OF A PROBLEM. AS IT WAS ONLY ON THE PLASTIC BUMPER, I CHALKED IT UP TO "JUST THERE." NOW, AT 4 YEARS AND 3 MONTHS OF OWNERSHIP, AFTER 1 LONG CAR TRIP IN THE RAIN (ABOUT 13 HOURS OF DRIVING) THE PAINT ON THE TOP METAL ROOF IS PEELING LIKE TIGER STRIPES AND ITS BEGINNING TO ALONG THE EDGES WHERE THE DOORS MEET THE BODY AND THE HOOD. KIA, EVEN AFTER THEIR DEALER RECCOMMENDED LOCAL PAINT REPAIR SHOP, STATE FARMS INSPECTORS, AND THE LOCAL DEALERS SERVICE DEPARTMENT HAVE ALL INSPECTED IT, ARE CONTINUING TO DENY THE PAINT DEFECT, AFTER ALL THOSE ENTITIES HAVE CONFIRMED IT IS A MANUFACTURES DEFECT. NOW, IT LOOKS LIKE WE WILL BE ON THE HOOK FOR OVER $5000+ TO REPAIR THE PAINT BECAUSE WE ARE NOW OUTSIDE OF THEIR WARRANY PERIOD. ITS AWFUL OF KIA TO ADVERTISE A 10YEAR/100K WARRANTY WHILE NOT MATCHING THE INDUSTRY AVERAGE 10YEAR/100K MILE PAINT WARRANTY. THIS IS NOT MY FAMILIES FIRST KIA, BUT THIS EXPERIENCE IS MAKING US RETHINK OUR LOYALTY, AND IT MAY BE OUR LAST KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033520October 16, 2017
ELECTRICAL SYSTEM
I PURCHASED A 2014 KIA SORENTO LX BRAND NEW FROM THE DEALER. I HAVE MAINTAINED ALL NECESSARY WORK AND MOSTLY DONE AT AUTHORIZED DEALERS. IN MAY 2017 WHILE DRIVING HOME MY INSTRUMENT PANEL WENT OUT. UNABLE TO SEE SPEED, SAFETY WARNING LIGHTS, GAS ETC... I TOOK IT TO TWO DIFFERENT KIA SERVICE LOCATIONS TO TRACE PROBLEM. THEY FOUND A WIRE SHORTED TO GROUND ON THE TRAILER HITCH WIRING WHICH CAME WITH VEHICLE. THEY CUT THE WIRES TO TRAILER HARNESS AND THIS ISSUE ALSO DAMAGED MY REMOTE STARTER. THEY REPLACED THE BLOWN FUSE WITH A LARGER FUSE AND SAID IT WAS ALL SET. HOWEVER IT HAPPENED AGAIN ON 09/29/17. THIS TIME WHEN I PARKED MY CAR AND TRIED TO START AGAIN, IT WOULDN'T COME OUT OF PARK SO I HAD IT TOWED TO DEALER. IT IS OUT OF WARRANTY NOW BUT THEY ARE NOT WILLING TO FIX THIS ISSUE WHICH IS OVER $3,000 TO FIX. THERE IS A FEW FEET OF BURNED AND MELTED WIRING THAT I HAVE PICTURES OF, UNSURE OF EXACT WIRING, BUT IT CONNECTED TO THE WIRING TRAILER HITCH HARNESS. IT WAS APPARENTLY CLOSE TO CATCHING ON FIRE. SINCE I OWNED THE VEHICLE OTHER ODD ELECTRICAL ISSUES HAVE HAPPENED, INCLUDING BLOWN HEADLIGHTS AND BRAKE LIGHTS ON ABOUT 8 OCCASIONS. I ONLY FOUND ONE RECALL RELATING TO THE TRAILER HITCH WIRING HARNESS #16V862000 HOWEVER IT DOES NOT INCLUDE MY YEAR VEHICLE. IN MY OPINION, THIS IS A VERY UNSAFE CONDITION AND SAFETY CONCERN THAT KIA NEEDS TO RESEARCH FURTHER FOR POSSIBLE OTHER RECALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032650October 10, 2017
UNKNOWN OR OTHER
HAD SOME RAIN COME THROUGH, I GOT IN MY CAR AND NOTICED THAT THE SEATS WERE DAMP AND THE DASHBOARD WAS DAMP AS WELL. SO I DID A LITTLE INVESTIGATION, LOOKED ON TOP MY ROOF , AND IT APPEARED THAT PART OF THEPANARAMIC SUNROOF WAS SHATTERED. I HAVEN'T HAD ANY ROCKS HIT MY CAR, I LITERALLY DRIVE MY CAR FROM HOME TO WORK. I HAVEN'T HAD THIS CAR MORE THAN 3 MONTHS IT IS IN GREAT CONDITION WITH ALL THE DINGS AND WHISTLES SO TO SPEAK AND ONLY 58,000 MILES ON IT. I BOUGHT IT USED. I WOULD LOVE TO KNOW HOW ON EARTH THIS COULD SHATTER OUT OF NO WHERE? I JUST HAD TO PAY A $500.00 DOLLAR DEDUCTIBLE, FOR SOMETHING I DIDN'T CAUSE TO MY CAR. I AM GLAD THE WHOLE THING DIDN'T SHATTER WITH ME AND MY CHILD IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024368September 14, 2017
ENGINE
KIA SORENTO OWNER FOLLOW-UP LETTER ON SAFETY RECALL. *BF UPDATED 09/26/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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