Kia Sorento Complaints (2014)

988 consumer complaints on file.

#11103863June 25, 2018
ELECTRICAL SYSTEM, ENGINE
SC147. WHY WASN'T ALL THE 2014 KIA SORENTOS INCLUDED IN THIS RECALL. MY VEHICLE STALLED OUT ON ME TODAY DOING THE SAME THING THAT THIS RECALL WAS FOR. REPORTED IT TO KIA AND THEY WON'T DO ANYTHING. MY VEHICLE WAS GOING 55 WHEN IT LOST ACCELERATION AND NO POWER STEERING AND THE LIGHTS FLASHING ON THE DASHBOARD WITH ALL OF THE WARNING LIGHTS ON. COASTED INTO A PARKING LOT, THANK GOD NO OTHER TRAFFIC WAS AROUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102141June 15, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING APPROXIMATELY 70 MPH, A LOUD EXPLOSION SOUND WAS HEARD AS THE SUN ROOF SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT GLASS SHOP RECOMMENDED BY THE INSURANCE COMPANY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE NUMBER: 12745485 WAS OPENED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100556June 8, 2018
UNKNOWN OR OTHER
THE FRONT PASSENGER AND THE THE TWO BACK DOOR AS WELL AS THE BACK (ENTRY TO CRGO AREA) LOCKS DO NOT OPEN WITH ANY DEVICE....ONLY THE DRIVERS DOOR UNLOCKS., THE AFOREMENTIONED HAVE TO BE OPENED BY HAND.. THEY DO CLOSE WHEN THE KEY IS IN IGNITION AND THE DRIVE OR REVERSE IS ENGAGED, BUT THEY DO NOT REOPEN WHEN PRESSING OPEN LATCH AT DRIVERS SIDE., THIS COULD BE A SAFETY PROBLEM WHEN ONE NEEDS TO OPEN THE DOOR FROM INSIDE OR OUTSIDE. HAD VEHICLE CHECKED AT KIA DEALER IN MISSISSIPPI AND WAS TOLD THAT ALL THREE ACTUATORS WERE GONE AND THAT DRIVERS WAS ON THE WAY OUT. THIS TO ME IS A TOTAL DEFECT....MANY CONSUMER COMPLAINTS HAVE BEEN ADDRESSED ABOUT DOOR LOCKS ON SOME KIAS. THERE IS NO REASON FOR 3 TO GO OUT AT THE SAME TIME. THE CAR IS NOT IN WARRANTY AND THE COST TO REPAIR WAS OVER $800.00 I BELIEVE THAT THIS SHOULD BE A RECALL ITEM AND THAT KIA SHOULD HAVE TO PAY FOR THE WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099551June 4, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE HEADLIGHTS AND TAIL LIGHTS CONTINUOUSLY BLOW THE BULBS AND THE BRAKE LIGHT HOUSING LOOKS TO BE BROWN LIKE IT OVERHEATED ON THE DRIVERS SIDE. ALSO THE STEERING WHEEL CONTROLS HAVE A MIND OF THERE OWN, YOU PUSH SAY THE VOLUME DOWN KEY AND THE VOICE RECOGNITION COMES ON NONE OF THE BUTTONS ON THE DRIVER SIDE SEEM TO DO WHAT THEY ARE SUPPOSED TO DO ON THE STEERING WHEEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099201June 1, 2018
ENGINE
WHILE DRIVING THE VEHICLE AT ROUGHLY 40 MPH ON A STRAIGHT ROAD, ENGINE SUDDENLY SHUT OFF. WITHIN SECONDS, THERE WAS LOSS OF POWER STEERING AS WELL. CAR WOULD NOT TURN OVER, AND ALL THE INDICATOR LIGHTS IN THE DASH SHOWED UP. TOOK THE CAR TO KIA, WHO ADMITTED THERE WAS A RECALL ON THE VEHICLE. THE ENGINE HAD TO BE REPLACED. THE KIA PAPERWORK NOTED IT WAS REPLACED DUE TO 'SC147'.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099261June 1, 2018
EXTERIOR LIGHTING
HEADLIGHT LO BEAM QUITS FUNCTIONING EVEN THOUGH BULB IS GOOD. REMOVING AND REINSTALLING SOMETIMES STARTS IT AGAIN. SOMETIMES JUST BUMPING IT MAKES IT WORK. CURRENTLY I CAN NOT GET IT TO WORK AGAIN AND THE BULB LOOKS GOOD. BEGAN 5/25/2018
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094154May 16, 2018
ELECTRICAL SYSTEM
WHILE DRIVING DOWN AN INTERSTATE HIGHWAY AT APPROXIMATELY 5:00PM ON 4/26/18 THE CAR DIED. FIRST THE STEERING LOCKED UP; ALL DASHBOARD LIGHTS CAME ON, STEREO SYSTEM WENT OUT AND SOON COULD NOT GAS/BRAKE APPROPRIATELY. WAS ABLE TO GET TO SIDE OF ROAD AND HAVE CAR TOWED TO DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092425May 8, 2018
EXTERIOR LIGHTING
BOTH REVERSE LIGHT ASSEMBLIES HAVE BEEN MELTED BY THE BACKUP LAMPS CAUSING A POTENTIAL FIRE HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092069May 5, 2018
UNKNOWN OR OTHER
TODAY, I WAS PUTTING MY SON IN HIS CAR SEAT BEHIND THE DRIVERS SEAT. I HAD PLACED THE KEY IN THE FRONT SEAT WHILE PUTTING HIM IN THE CARSEAT. WHEN I HAD SHUT THE BACK DRIVER SIDE DOOR, THE CAR AUTOMATICALLY LOCKED. EVERY DOOR OF OUR VEHICLE LOCKED AUTOMATICALLY WHILE MY 2 YEAR OLD SON WAS INSIDE THE CAR. WE HAD TO CALL A TOW COMPANY TO COME AS AN EMERGENCY TO UNLOCK OUR CAR. IT TOOK THEM 30 MINUTES TO EVEN GET TO OUR LOCATION. WHEN THE CAR WAS UNLOCKED MY SON WAS HOT TO THE TOUCH AND SWEATING. THE TEMPERATURE OUTSIDE WAS 72 DEGREES. THIS IS A SAFELY HAZARD FOR THE FACT THAT THE VEHICLE SHOULD NOT LOCK ON ITS OWN WHILE NOT IN MOTION IF ANY AT ALL. IF IT HAD BEEN ANY HOTTER DURING THIS DAY, I WOULD HAVE HAD TO BREAK THE CAR WINDOW JUST TO SAVE MY SON FROM BECOMING A HEAT RELATED CASUALTY AND GOING TO THE HOSPITAL OR ANYTHING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091029April 30, 2018
POWER TRAIN
WHILE DRIVING 45 MILES PER HOUR ON A STRAIGHTAWAY, I HEARD A LOUD BANG AND THEN A CLUNKING NOISE FROM THE REAR OF THE VEHICLE. I HAD THE VEHICLE TOWED TO THE LOCAL KIA DEALER AND IT WAS DETERMINED THAT BOTH AXLES SHEARED OFF AND THAT THE REAR DIFFERENTIAL WAS SPLIT, WITH ALL FLUID LEAKING OUT. THIS 2014 SORENTO ONLY HAS 105,000 MILES ON IT, MAINLY FROM HIGHWAY DRIVING. THIS WAS A MAJOR SAFETY ISSUE AS I LOST CONTROL OF THE VEHICLE. HAD I BEEN GOING FASTER, THE LIKELIEHOOD OF AN ACCIDENT WAS HIGH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090119April 25, 2018
ELECTRICAL SYSTEM
I WAS DRIVING DOWN THE INTERSTATE AS I HEARD A LOUD POP SO PULLED OVER ON THE SIDE OF THE ROAD THINKING IT WAS MY TIRES, AS I LOOKED AT ALL THE TIRES I DIDN'T SEE ANYTHING SO I GOT BACK IN. SOON AS I GOT BACK IN THE VEHICLE I SMELLED SOMETHING SO I TURNED THE CAR OFF AND GOT OUT. THE MINUTE I GOT OUT OF THE CAR IT ENGULFED IN FLAMES.. THE FIRE REPORT SHOWED IT WAS DUE TO AN ELECTRICAL ISSUE , AND THE ENTIRE CAR BURNT UP
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11089178April 20, 2018
POWER TRAIN
MY CAR HAS 69000 MILES ON IT. WHEN DRIVING A DIAGNOSTIC COMES UP WHILE DRIVING ON THE RADIO TELLING ME THERE IS AN ISSUE WITH THE TRANSMISSION MODULE SYSTEM THE SHIFTING NOTIFIER ON DASH DISAPPEARS. THE YELLOW CHECK ENGINE LIGHT COMES ON. TODAY WHILE DRIVING IN TRAFFIC THE CAR WHILE DRIVING WENT LIKE IT WAS IN NEUTRAL. RPMS ON TAC WENT HIGH CAR SEEMED TO BE STUCK FOR A BRIEF MOMENT IN NEUTRAL. I COST TO A RED LIGHT. SEEM TO CORRECT ITSELF THE SHIFT INDICATOR ON DASH KEEPS GOING OUT. TOOK TO DEALERSHIP THEY WANTED TO CHARGE ME A FEE FOR DIAGNOSTIC. I FEEL THIS IS PUTTING MY SAFETY AT RISK. KIA WONT STAND BEHIND THEIR 100K MILE POWER TRAIN WARRANTY BECAUSE I BOUGHT IT USED IN 2014. I TOOK IT TO AUTOZONE IT CAME UP A MODULE ERROR CODE. BUT WAS TOLD BY THE DEALERSHIP HAVE TO PAY TO HAVE THEM DIAGNOSE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085095April 14, 2018
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
AIR BAG LIGHT ON, HEADLIGHTS WILL TURN OFF WHEN IN AUTO MODE WHEN I USE LEFT TURN SIGNAL STEERING WHEEL CONTROLS NOT WORKING OR WORK IMPROPERLY IE VOLUME CONTROL WILL CHANGE RADIO STATION OR ADVANCE TRACK ON MEDIA BACK UP CAMERA WILL BLACK OUT WHILE STILL IN REVERSE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083800April 7, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY FRONT HEADLIGHTS KEEP GOING OUT. I'VE OWNED THIS VEHICLE FOR 3 YEARS. IT WAS PURCHASED NEW. THIS IS THE 3RD TIME I'VE HAD THIS PROBLEM WITH THIS VEHICLE. I ALWAYS DRIVE WITH MY HEADLIGHTS ON, REGARDLESS IF IT'S DAYTIME OR NIGHT. SOMETIMES THE LIGHTS WILL FUNCTION PROPERLY AND OTHER TIMES THE HEADLIGHT(S) WON'T. I'D ON OCCASION POP OPEN THE HOOD AND USING A CLOSED FIST, HIT THE TOP OF THE ASSEMBLY AND THE LIGHT WOULD GO ON.......NOW IT WILL NOT GO ON NO MATTER WHAT I DO. LIKE I MENTIONED EARLIER, THIS IS THE 3RD TIME THIS HAS HAPPENED. THE FIRST 2 TIMES I HAD THE DEALERSHIP THAT I PURCHASED THE VEHICLE AT REPAIR THE PROBLEM AT MY COST. NOW I READ BLOG PAGES THAT THIS IS A COMMON PROBLEM FOR SEVERAL KIA MODELS BUT NO SAFETY RECALL HAS EVER BEEN ISSUED. HOW CAN HAVING NO WORKING HEADLIGHTS NOT BE A SAFETY ISSUE. ??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083131April 3, 2018
SEAT BELTS
PASSENGER SEAT BELT ALARM/WARNING NOT INDICATED WHEN FRONT SEAT PASSENGER IS NOT BUCKLED. ALARM/WARNING GOES ON ONLY WHEN THE DRIVER'S BELT IS NOT BUCKLED. HAD THE CAR CHECKED AT THE LOCAL DEALER AND THEY WERE NOT AWARE OF THIS AS A PROBLEM. I EMAILED KIA ON 3/31/18 AND CALLED KIA TODAY AND THEY STATED THAT THIS FEATURE IS NOT A PART OF THE CAR. THE AGENT DID ACKNOWLEDGE THAT THEY RECEIVED MY EMAIL. I HAD NOT RECEIVED A RESPONSE AS OO 4/3/18 WHEN I CALLED TO INQUIRE. NOTE: ALTHOUGH WE'VE HAD THE CAR FOR 4 YEARS, WE'VE NOT NOTICED THIS PROBLEM BECAUSE WE'VE ALWAYS BUCKLED. THE OTHER DAY, I ACCIDENTALLY WAS UNBUCKLED AND REALIZED THAT NO ALARM OR INDICATOR TOLD US TO BUCKLE. I READ THE MANUAL AND THERE WAS ONLY INFORMATION ABOUT THE DRIVER'S SEAT BELT AND WARNINGS. NOTHING ABOUT PASSENGER SEAT BELTS. ISNT THIS A SAFETY ISSUE? SHOULDN'T OWNERS BE INFORMED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082586April 2, 2018
ENGINE
MY 2014 KIA SORRENTO EX STARTED LEAKING MASSIVE AMOUNTS OF OIL AT 99,000 MILES. THE UNDERCARRIAGE AND THE BACK OF MY CAR ARE COVERED IN OIL FROM THE LEAK THAT STARTED WHILE DRIVING. HAVE TAKEN IT TO THE DEALERSHIP WHERE I PURCHASED IT LAST YEAR. IT IS THE OIL PRESSURE SENDING UNIT. IT WILL BE A $300 REPAIR. WHEN I ASKED IF THIS WAS A NORMAL ISSUE WITH VEHICLES, HE SAID IT WAS NOT. I WENT TO LOOK FOR A RECALL ON THIS ITEM AND FOUND FORUM'S WHERE OTHERS HAD COMPLAINED ABOUT A SIMILAR ISSUE AT LOWER MILEAGE BUT NO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080401March 21, 2018
STEERING
WHENEVER I START THE VEHICLE AND TURN THE STEERING I AM HEARING A CLUNKING NOISE.RECENTLY WHENEVER I TURN THE STEERING WHILE DRIVING I AM HEARING THIS SOUND. IT WAS STATED IN THE APRIL 2018 ISSUE OF CONSUMER REPORTS THAT THE 2014-2016 KIA SOUL HAS THE SAME PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080651March 21, 2018
EXTERIOR LIGHTING
LIGHTS KEEP GOING OUT. SEEMS EVERY COUPLE OF MONTHS EITHER HEADLIGHTS REAR LIGHTS OR BREAK LIGHTS NEED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080122March 19, 2018
VISIBILITY/WIPER
SUN ROOF EXPLODED WHILE NORMAL DRIVING ON INTERSTATE HWY 40. HAVE POLICE REPORT #P18013783 FROM RALEIGH, NC POLICE DEPARTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072325February 12, 2018
STRUCTURE:BODY
THE RIGHT HAND SIDE PASSENGER DOOR PANEL HAS COME AWAY FROM THE DOOR FRAME AND NOW THE DOOR DOES NOT OPEN FROM THE INSIDE OR OUTSIDE OF THE VEHICLE. IT WAS FIRST REPAIRED BY KIA WHEN I LEASED THE CAR AND THE SAME PROBLEM HAS REOCCURRED BUT THEY WILL NOT MAKE THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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