Kia Sorento Complaints (2012)

880 consumer complaints on file.

#10508127April 13, 2013
ENGINE, ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
MY FAMILY AND I (WIFE, 4 YEAR OLD DAUGHTER AND 9 MONTH OLD DAUGHTER) HAD JUST EXITED THE FREEWAY AND ENTERED OUR HOUSING COMPLEX. WHILE DRIVING THROUGH THE NEIGHBORHOOD OUR VEHICLE'S ENGINE AS WELL AS ALL ELECTRICAL COMPONENTS TURNED OFF. WE WERE IN MOTION AT THE TIME IT TURNED OFF. WE HAD ANOTHER VEHICLE BEHIND US, BUT LUCKILY THEY SAW OUR VEHICLE SLOWING DOWN AND DROVE AROUND US. MY WIFE WAS DRIVING AND STATED EVERYTHING LOCKED UP AND, AS EXPECTED, SHE HAD TO MUSCLE THE STEERING TO PULL TO THE SIDE AND OUT OF THE WAY OF TRAFFIC. THE BRAKE PEDAL WAS ALSO DEPRESSED ALL THE WAY TO THE FLOOR, AND HAD NO ABS. WE HAD TO WAIT FOR THE VEHICLE TO COME TO A COMPLETE STOP THEN PUT THE VEHICLE IN PARK AND START THE ENGINE BACK UP. I INITIALLY TOLD MY WIFE TO PUT IT IN NEUTRAL BUT AFTER TRYING THAT, IT DID NOT WORK. AFTER WE GOT THE VEHICLE BACK ON WE DROVE STRAIGHT HOME. I CONTACTED CITRUS KIA THAT DAY AND TOLD THEM WHAT HAD HAPPENED. I WAS TOLD THAT THEY HAVE NOT HEARD OF THAT ISSUE AND WOULD HAVE NO WAY CONFIRMING WHAT HAPPENED UNLESS IT DID IT WHILE THEY WERE INSPECTING IT. MY VEHICLE WAS BEING SERVICED FROM 4/10/13- 4/13/13. THE END RESULT IS THAT THEY COULD NOT LOCATE THE PROBLEM BUT DID DO A NUMBER OF INSPECTIONS TO "HOPEFULLY" PREVENT THE PROBLEM FROM RE-OCCURRING. THEY TOLD ME THERE IS NOTHING MORE THEY COULD DO AS THEY HAVE NO WAY OF ACTUALLY VERIFYING WHY THE VEHICLE SHUT OFF WHILE IN MOTION. AS OF THIS WRITING I WAS ADVISED I COULD COME DOWN AND PICK UP MY VEHICLE, BUT WILL REFUSE UNTIL THE PROBLEM IS FOUND AND RESOLVED, AS THIS IS MY WIFE'S VEHICLE AND I DO NOT WANT THIS SAME PROBLEM HAPPENING AND IT RESULTING IN A INJURY OR FATAL COLLISION. I HAVE READ EDMUNDS.COM (HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F13B7CA/40) AND SEE SIMILAR COMPLAINTS WITH NO RESOLUTION. PLEASE PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497876February 12, 2013
POWER TRAIN
MY WIFE PARKED CAR IN DRIVEWAY AND OPEN GARAGE DOOR TO TAKE TRASH OUT TO CURB. SHE LEFT THE CAR IDLING AND IN PARK. MY DRIVEWAY HAS SLIGHT INCLINE. IT TOOK HER ABOUT 3 TO 5 MINUTES TO BRING TRASH TO CURB. WHILE APPROACHING THE KIA SORENTO SHE NOTICED IT STARTED ROLLING DOWN THE DRIVEWAY. PANICKING SHE TRIED TO REACH IN AND KILL THE ENGINE. SHE WAS HIT BY DOOR AND KNOCKED HER ONTO THE DRIVERS FLOOR WITH HER FEET OUTSIDE THE CAR. SHE TRIED PRESSING THE BRAKE PEDAL WITH NO LUCK SLOWING DOWN THE CAR. AS SHE GOT TO THE END OF THE DRIVEWAY THE CARS SPEED HAD INCREASED ENOUGH WHERE SHE COULDN'T HOLD ON ANY LONGER. SHE WAS THROWN FROM THE CAR INTO THE STREET. TAKE ONE STEP BACK NOW. WHEN SHE PULLED INTO THE DRIVEWAY SHE PUT THE CAR IN PARK ALLOWING HER TO GET OUT OF THE CAR. WHEN I GOT THERE AFTERWARDS NO ONE HAD TOUCHED THE CAR YET AND THE CAR WAS IN NEUTRAL. THE SORENTO HAD TO SLIP OUT OF PARK AND INTO NEUTRAL. REASONING IS BECAUSE 1) IF LEFT IN ANY GEAR OTHER THAN PARK DOOR WOULDN'T OF UNLOCKED. 2) IF LEFT IN GEAR THE CAR WOULDN'T OF STAYED IN ONE PLACE IN THE DRIVEWAY HILL FOR 3 TO 5 MINUTES BEFORE STARING TO ROLL. TRYING TO SEE IF ANYONE ELSE HAS HAD THEIR KIA SORENTO SLIP FROM PARK INTO NEUTRAL! PLEASE LET ME KNOW IF YOU HAVE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10495160January 29, 2013
POWER TRAIN
I PURCHASED A 2012 KIA SORRENTO WITH 24 MILES ON 12/20/11. 10/24/12-I WAS DRIVING UP A HILL WITH A LINE OF CARS BEHIND ME AND STUDENTS WALKING BEHIND ME MY VEHICLE JUST STOPPED. I WAS FORCED TO BACK DOWN THE HILL. I HAD GONE TO VISIT MY SON IN COLLEGE AND AS SOON AS I GO THERE I HAD TO TURN AROUND AND GO HOME. I WAS 160 MILES FROM HOME AND DIDN'T WANT TO RISK BREAKING DOWN ON THE INTERSTATE IN THE DARK. I TOOK THE VEHICLE TO DEALERSHIP 11/1/12-TRANSMISSION WAS INSTALLED-VEHICLE WAS KEPT A WEEK.OUR FIRST REPLACEMENT TRANSMISSION. 1/1/13-MY HUSBAND WAS DRIVING AND LOST ACCELERATION. WE TOOK THE VEHICLE TO DEALERSHIP. WEEK 1-OUR 2ND NEW TRANSMISSION INSTALLED. WE CALLED ABOUT VEHICLE AND WAS TOLD THAT THEY INSTALLED TRANSMISSION BUT THAT IT STILL WASN'T WORKING CORRECTLY AND THAT THEY WERE SPEAKING WITH THE MANUFACTURE. THEY NEEDED TO PUT IN A 3RD TRANSMISSION. ANOTHER WEEK PAST. END OF WEEK 2-STOPPED IN TO CHECK ON VEHICLE AND WAS TOLD THAT THEY NEEDED TO PUT IN YET ANOTHER TRANSMISSION AND THIS TRANSMISSION WOULD BE COMING DIRECTLY OFF THE MANUFACTURE FLOOR. ONCE COMPLETED THIS WILL BE THE 4TH NEW TRANSMISSION IN THIS VEHICLE. THE DEALERSHIP HAS HAD THE VEHICLE THIS TIME FOR 27 DAYS AS OF 1/29/12 AND IT'S STILL NOT FIXED. AFTER THE ISSUES WITH THE TRANSMISSION THE FIRST TIME, I DID SOME RESEARCH AND FOUND THAT THERE WERE ISSUES WITH TRANSMISSIONS IN THE 2011 KIA SORRENTO. THERE IS OBVIOUSLY SOMETHING SERIOUSLY WRONG WITH THIS VEHICLE.THE DEALERSHIP HAS SPOKEN WITH THE APPROPRIATE PEOPLE AT KIA TO RESOLVE THIS PROBLEM NUMEROUS TIMES UNSUCCESSFULLY AND I HAVE LOST ALL CONFIDENCE IN THIS VEHICLE. I NOTIFIED THE MANUFACTURE AND FILED COMPLAINT. 5 TOTAL TRANSMISSIONS AND OVER 30 DAYS IN THE SHOP..IT'S TIME FOR KIA TO STEP UP AND MAKE THIS RIGHT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494596January 24, 2013
STEERING, SERVICE BRAKES, UNKNOWN OR OTHER
THIS VEHICLE IS EXTREMELY DANGEROUS IN THE SNOW OR ON WET PAVEMENT. YOU CANNOT CONTROL THE VEHICLE - IT JUST GOES WHERE IT WANTS TO. THIS SITUATION IS GOING TO CAUSE CATASTROPHIC PROBLEMS AND LOSS OF LIVES. I DON'T KNOW IF THE PROBLEM IS THE VERY LIGHT 4 CYLINDER ENGINE, PROBLEMATIC SUSPENSION, STEERING, OR TIRES, BUT IT IS EXTREMELY DANGEROUS AND WILL DEFINITELY CAUSE ACCIDENTS. SOMETHING HAS GOT TO BE DONE TO MAKE THIS VEHICLE MUCH, MUCH SAFER TO DRIVE IN WET AND/OR SNOWY WEATHER. IT IS DIFFICULT NEGOTIATING A HILL IN EITHER DIRECTION, WHETHER GOING UP OR DOWN. I LITERALLY SLIDE INTO THE STREET FROM MY DRIVEWAY, WHICH IS BY NO MEANS A VERY STEEP DRIVE AND I CERTAINLY CANNOT MAKE IT UP THE DRIVE IN THE SNOW WITHOUT FIRST BACKING UP INTO MY NEIGHBOR'S DRIVE AND GETTING ENOUGH SPEED UP TO MAKE IT TO THE TOP OF MY DRIVE. WE BOUGHT AND UTILIZE THIS VEHICLE TO MAKE DELIVERIES AND PUT UP TO 500 MILES PER WEEK ON THE CAR AND OUR DRIVER NOW REFUSES TO DRIVE THIS VEHICLE BECAUSE OF THE IMMINENT DANGER -- HE CALLS IT A DEATH TRAP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492005January 9, 2013
ENGINE
I WAS STOPPED AT RED LIGHT WHEN ALL WARNING LIGHTS CAME ON. STARTED THROUGH INTERSECTION WHEN CAR DIED IN MIDDLE OF BUSY INTERSECTION. HAD TO HAVE CAR TOWED. WAS TOLD THEY FOUND CODE P2110 LIMP HOME MODE. THIS COULD BE POTENTIALLY VERY DANGEROUS IF IT OCCURED ON INTERSTATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491765January 8, 2013
ENGINE, POWER TRAIN
I OWN A 2012 4 CYLINDER KIA SORENTO. I BOUGHT IT NEW IN NOV 2011. HAD IT ABOUT 8 MONTHS AND WAS DRIVING UP A HILL WITH TRAFFIC BEHIND ME AND IT JUST STOPPED....HAD TO LET TRAFFIC AROUND ME AND THEN LET OFF BRAKE TO COAST BACK DOWN HILL UNTIL I GOT TO A PLACE I COULD PULL IN. TOOK IT TO LOCAL DEALERSHIP...TRANSMISSION ISSUES-HAD TO GET NEW ONE...DEALERSHIP KEPT IT OVER A WEEK.LESS THAN 2 WEEKS LATER MY HUSBAND WAS DRIVING UP A HILL AND AGAIN SAME TYPE OF PROBLEMS AND WAS TOLD BY DEALERSHIP I NEEDED ANOTHER TRANSMISSION....IT'S BEEN AT DEALERSHIP 1/2 A WEEK AND NOT SURE WHEN I'LL GET IT BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486070November 26, 2012
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 60 MPH THE VEHICLE STALLED. THE VEHICLE WAS MERGED TO THE SIDE OF THE ROAD AND THEN TOWED TO A DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE ENGINE LOCKED UP AND AS A RESULT, IT WOULD NEED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS 22,000... UPDATED 01/04/13 *BF THE DEALER REPLACED THE ENGINE BLOCK UNDER WARRANTY. UPDATED 01/09/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483975November 11, 2012
SEATS, STRUCTURE
SEAT TRIM ON DRIVERS SEAT BREAKS ALLOWING SEAT CONTROLS TO MOVE SEAT WHILE VEHICLE IS MOVING. IT CAN MOVE SEAT FORWARD OR BACKWARD WITHOUT DRIVER DOING ANYTHING. THIS TRIM HAS BROKEN 4 TIMES WITH THE SEAT MOVING TWICE (2) OUT OF THE FOUR (4) TIMES. KIA DEALER HAS REPLACED TRIM ALL FOUR (4) TIMES AND ACKNOWLEDGED IT IS A DEFECT IN THE TRIM DESIGN, HOWEVER KIA HAS NOT ISSUED A RECALL. TRIM IS HELD ON BY PLASTIC, AS IT MOVES THE PLASTIC BREAKS, ALLOWING SEAT CONTROLS TO MOVE AGAINST DOOR OR FLOOR MAKING SEAT MOVE. THIS HAS OCCURRED ON 8/27/11, 06/16/12, 08/04/12 AND 11/09/12. TALKING TO KIA DEALERS IT IS A COMMON PROBLEM THAT HAS NOT BEEN ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481402October 22, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE WOULD JOLT FORWARD AND THE ENGINE RPM WOULD RAPIDLY INCREASE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY ADVISED THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD TAKEN THE VEHICLE TO THE DEALER APPROXIMATELY TEN TIMES FOR THE FAILURE. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THEY WOULD SECURE AN APPOINTMENT TO HAVE A REGIONAL OFFICER FURTHER INSPECT THE VEHICLE. THE REGIONAL OFFICER NEVER INSPECTED THE VEHICLE AND THE APPOINTMENT WAS CANCELLED. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE CURRENT MILEAGE WAS APPROXIMATELY 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481092October 19, 2012
ELECTRICAL SYSTEM
WHILE ATTEMPTING TO START THE VEHICLE IT WOULD NOT START. THE 2012 SORENTO HAS A PUSH BUTTON START. THE ISSUE STARTED THE DAY WE PURCHASED THE VEHICLE AND IT SEEMS LIKE IT IS A REPEATED ISSUE. THE KIA DEALER IN OMAHA NEBRASKA REPLACED THE SWITCH TWICE AND THE DEALER IN FAIRVIEW HTS, IL HAS REPLACED THE SAME PART AT LEAST THREE TIMES. I'M THINKING LEMON. IT IS CURRENTLY AT THE DEALER IN FAIRVIEW HTS, IL FOR THE SAME ISSUE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476871September 24, 2012
STRUCTURE, STRUCTURE:BODY:DOOR, SEATS:FRONT ASSEMBLY:HEAD RESTRAINT, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK, SEAT BELTS:FRONT, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL BUT THE BRAKES WOULD NOT RESPOND. THE FAILURE RECURRED WHILE DRIVING AT VARIOUS SPEEDS. THE CONTACT HAD TO APPLY EXCESSIVE PRESSURE TO THE BRAKES FOR THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING THREE TIMES. THE TECHNICIAN WAS UNABLE TO DIAGNOSE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 20. ..UPDATED 11/01/12 *BF UPDATED UPDATED 11/02/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10474187September 7, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
I OWN A TWO-WHEEL-DRIVE MODEL 2012 KIA SORENTO WITH A 2.4-LITER FOUR-CYLINDER ENGINE AND AUTOMATIC TRANSMISSIONS. IT HAS LOSS OF POWER DUE TO A SUDDEN FAILURE OF THE TRANSMISSION; AUTOMATIC TRANSMISSION DOES NOT CHANGE GEARS AND HAS A WHIRRING/WHINING NOISE. THE TRANSMISSION SHIFTS CORRECTLY BETWEEN 1ST AND 2ND GEAR. SHIFTING INTO 3 THE RMPS BEGIN TO INCREASE BEYOND NORMAL LIMITS AND SHIFTING INTO 4TH IS SO DELAYED THE TRANSMISSION SEEMS TO BE FAILING. AT 35 MPH, THE RPM'S RAMP UP TO 4500 AND CONTINUES TO CLIMB. BY 45 MPH IT CAN BE AS HIGH AS 6500 RPMS. THE SUSTAINABLE RPMS IN THIS VEHICLE ARE CONTINUOUSLY 3500 TO 4500 RPMS AND IS QUITE LOUD. I HAVE TAKEN IT TO MY LOCAL KIA DEALER 4 TIMES. ON TWO OCCASIONS, THEY KEPT IT FOR MORE THAN A WEEK AND ALWAYS TELL ME THAT THIS IS HOW THE VEHICLE IS DESIGNED AND THERE IS NOTHING WRONG WITH IT. THE 4TH TIME IT WAS IN THE SHOP, ANOTHER 2012 SORENTO WAS BROUGHT IN FOR THE SAME PROBLEM. TWICE THIS ISSUE HAS NEARLY CAUSED A WRECK WHEN I WAS PULLING OUT FROM A STOP SIGN, PRESSING THE ACCELERATOR, AND NOT HAVING THE POWER TO GET PAST 35 MPH; PUSHING THE RPMS TO 4500+. TRAVELING UP SMALL GRADES IS DIFFICULT AT BEST LET ALONE TRAVELING STEEPER HILLS/CRESTS AND GRADES. I FEAR THIS WILL CAUSE GREAT DAMAGE TO THE TRANSMISSION AND ENGINE OR WORSE, CAUSE A FATAL CRASH WITH ME AND MY CHILDREN. OTHER VEHICLES HAVE BEEN TAKEN TO MY LOCAL DEALER FOR THE SAME ISSUE AND I AM CERTAIN OTHERS ARE HAVING THIS SAME ISSUE. PLEASE REVIEW THIS ISSUE. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473959September 5, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE. THE CONTACT CONTINUED TO APPLY PRESSURE TO THE ACCELERATOR PEDAL WHEN THE VEHICLE SUDDENLY LURCHED FORWARD AND ACCELERATED. THE CONTACT MENTIONED THAT HE HAD TO ENGAGE THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. UPDATED 10/03/12*LJ UPDATED 10/05/2012*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473846September 4, 2012
VEHICLE SPEED CONTROL, ENGINE
ON 08/12/12 WHILE DRIVING IN CRUISE CONTROL AT APPROXIMATELY 72-74 MPH, I EASED OUT INTO THE PASSING LANE TO PUT MYSELF BEHIND SOMEONE GOING FASTER. THE CAR SUDDENLY DOWNSHIFTED AND ACCELERATED WITH MAXIMUM THROTTLE. I TOUCHED THE BRAKE PEDAL MODERATELY TO DISCONNECT THE CRUISE CONTROL. THE CAR CONTINUED AT MAXIMUM ACCELERATION AND IN THE PASSING GEAR. I THEN APPLIED THE BRAKES WITH GREAT VIGOR AND THE CRUISE CONTROL DISCONNECTED AND THE VEHICLE SLOWED DOWN. AFTER A SHORT WHILE I REACTIVATED THE CRUISE CONTROL AND DROVE ABOUT 60 MILES WITHOUT ANY FURTHER MALFUNCTION. I PRESENTED THE CAR TO THE KIA DEALER SERVICE ADVISOR. THE CAR WAS CHECKED AND I WAS TOLD THEY COULD FIND NOTHING WRONG WITH THE CRUISE CONTROL. I ASKED THEM IF THEY REPORTED THESE VERY DANGEROUS OBSERVATIONS TO KIA OR NHTSA. THEY SAID NO THEY NEVER DO. INCIDENTAL TO THIS EVENT, I HAD AN ENGINE MALFUNCTION LIGHT ON 7/25/12. I TOOK IT IN FOR SERVICE THE NEXT DAY AND TOLD IT WAS A TRANSMISSION HEAT SENSOR. A PART WAS ORDERED AND I WAS TOLD TO DRIVE THE CAR NORMALLY. WITHIN SEVERAL DAYS, I BECAME AWARE THE CRUISE CONTROL WAS NOT ACTIVATING WHEN DRIVING THE FIRST TIME IN A DAY. BUT IF THE ENGINE WAS STOPPED AND RESTARTED, THE CRUISE CONTROL WORKED NORMALLY. I DUPLICATED THIS 3 DISTINCT TIMES EXACTLY AS WRITTEN. THE SERVICE DEPARTMENT WAS NOT ABLE TO LINK THE DIFFICULTY TO ANYTHING THEY HAD SEEN OR READ, THEY SUMMERIZED IT MAY HAVE BEEN A BRAKE LIGHT SENSOR THAT FAILED BUT THE COMPUTER DISPELLED THAT NOTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10473009August 30, 2012
AIR BAGS
I JUST TURNED RIGHT ON THE MAIN STREET IN MY SUBDIVISION WHEN A MOTORCYCLE GOING AT A HIGH RATE OF SPEED HIT THE SPEED BUMP AN RAN RIGHT INTO MY DOOR ON DRIVERS SIDE. NO AIR BAGS WENT OFF AN THERE IS AIR BAGS ON THE DOOR. BOTH OF US TRANSPORTED BY EMS TO HOSPITAL. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10469985August 9, 2012
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT WAS DRIVING 20 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THERE WERE NO WARNING LIGHTS ILLUMINATING. THE ENGINE WAS TURNED OFF AND THEN RESTARTED WITHIN TEN MINUTES. THE DEALER WAS NOTIFIED AND THE CONTACT WAS WAITING ON A RETURN CALL. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 17,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469540August 7, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT WAS DRIVING 45 MPH WHEN THE VEHICLE WOULD NO LONGER ACCELERATE. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND TOOK IT TO THE DEALER FOR DIAGNOSIS. THE DEALER COULD NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACT AND STATED THAT IF THE DEALER WAS UNABLE TO DIAGNOSE A FAILURE THEN THEY WOULD NOT BE ABLE TO PROVIDE ANY ASSISTANCE TO THE CONTACT. THE FAILURE MILEAGE WAS 6,000 AND THE CURRENT MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465588July 13, 2012
VEHICLE SPEED CONTROL
DRIVING ON FREEWAY AT APPROX. 75MPH , CAR JERKED, ENGINE LIGHT CAME ON, VEHICLE DECELERATED AND WHEN GAS PEDAL WAS DEPRESSED IT DID NOT WORK AT ALL. HAPPENED 5 OTHER TIMES PREVIOUS TO THIS AT VARIOUS SPEEDS. DEALER DID A REFLASH OF SOME COMPUTER CHIP. THAT DID NOT FIX PROBLEM, 6TH TIME I HAD PROBLEM ON 7/12/12 I WAS THEN TOLD BY DEALER THAT THE THROTTLE BODY AND HOUSING NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458567May 15, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 45 MPH, ANOTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE BETWEEN THE FRONT AND REAR PASSENGER SIDE DOORS. THE AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE RIGHT HIP AND NECK. THE PASSENGER SUSTAINED INJURIES TO THE NECK, HIP, RIGHT ARM AND RIGHT LEG. THE DRIVER AND PASSENGER WERE BOTH TRANSPORTED TO THE HOSPITAL VIA AMBULANCE. THE VEHICLE WAS TOWED TO A COLLISION CENTER. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 8,426.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10455929April 20, 2012
AIR BAGS, FUEL SYSTEM, GASOLINE
I PURCHASED A NEW KIA SORENTO ON DECEMBER 14, 2011. AFTER DRIVING IT FOR COUPLE DAYS, I NOTICED MY AIRBAG LIGHT. IT HAD CONTINUED TO STAY ON SO I HAD NOTIFIED THE DEALER I HAD PURCHASED IT FROM. THEY TOLD ME THAT IT'S PROBABLY BECAUSE A PASSENGER WAS NOT SITTING THERE AND ONCE SOMEONE SITS THERE AND BUCKLES THEIR SEAT BELT, THE LIGHT WILL GO OFF. IT WAS NOT TRUE AT ALL BECAUSE I HAVE HAD PASSENGERS SITTING THERE AND THE LIGHT WAS STILL ON. SO AFTER FINDING SOME TIME, I TOOK MY CAR IN TO A DEALERSHIP NEAR MY HOUSE AND FOUND OUT THAT THE AIRBAG CUSHION WAS MISSING IN THE PASSENGER SEAT. THE WORKER WAS VERY WORRIED AND DID NOT WANT ME DRIVING THE CAR AROUND UNTIL THEY HAD INSTALLED THE AIRBAG CUSHION. I ALSO STARTED TO HAVE SOME PROBLEMS WITH MY FUEL SYSTEM. THE FIRST TIME IT EVER HAPPENED, THE TANK OVERFILLED AND STARTED LEAKING FROM THE BOTTOM OF MY CAR. I DID NOT KNOW THAT MY TANK WAS FULL BECAUSE THE GAS PUMP NEVER CLICKED OFF AND KEPT ON GOING. THEN THE NEXT FEW TIMES I WENT TO PUT GAS IN, THE PUMP KEPT STOPPING AS IF THE TANK WAS FULL. SEVERAL TIMES I HAD TO MANUALLY STOP THE PUMP, OR HOLD IT SO THE PUMP WOULD KEEP GOING. AFTER FINDING SOME TIME (AGAIN), I TOOK MY CAR IN. THE SERVICE DID NOT KNOW WHAT WAS WRONG WITH THE SYSTEM SO I HAD TO TAKE THEM TO A GAS STATION AND SHOW THEM WHAT WAS HAPPENING. AFTER SEEING THE PROBLEM, HE WAS ABLE TO FIGURE OUT WHAT WAS EXACTLY WRONG WITH IT AND WAS ABLE TO FIX IT. UNFORTUNATELY, THE PROBLEM IS BACK AND I HAVE TO HOLD THE PUMP WHEN I AM PUTTING IN GAS. I NEED TO TAKE MY CAR IN FOR THE THIRD TIME; NOT TO MENTION THE FIRST COUPLE OF TIMES I TOOK MY CAR IN, IT WAS NOT FIXED IN ONE DAY, AND I EVEN HAD TO RENT A CAR. I HAD NOTIFIED THE KIA CUSTOMER SERVICE ABOUT MY PROBLEMS, BUT THEY WERE NOT INFORMATIVE AND TOLD ME TO CONTACT THE SERVICE AT MY DEALERSHIP, AND NOT CONTACT THEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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