Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11450043February 2, 2022
ENGINE, POWER TRAIN
Vehicle has always been serviced through KIA service center so upon taking the vehicle into service for a sudden severe oil leak repair and to service the water pump as fluid was not circulating through the radiator, and while all the services were done they found the vehicle still over heating so they did a compression/block test and found blown head gaskets. As stated on the invoice of the service done : Vehicle Needs Engine Replacement. I paid for Labor and Parts for Services done for a total of $1539.49 and had to tow the vehicle from the KIA service center back to my residence Inoperable. It should be noted after this event I have research that the KIA 3.3L v6 engine has had this same occurrence for many KIA owners with this engine. They also have filed complaints, with no recalls from KIA on this defective engine. In all this stated above, there were no indicator lights or engine light indicating any problems with any of these situations, only my own visual inspections that noticed the sudden severe oil leak and coolant/heating problem that I brought the vehicle in for service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449686February 1, 2022
EXTERIOR LIGHTING
Occasionally when using the left turn signal the Right turn signal will turn on after turning left. Vehicle has not been inspected
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449065January 27, 2022
VISIBILITY/WIPER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, EXTERIOR LIGHTING
1. ABS SYSTEM- ANTI-LOCK BRAKING SYSTEM SENSORS GOES OUT AND NOT WORKING CORRECTLY READING WHICH CREATES SAFETLY HAZARD IN PREVENTING POSSIBLE COLLISIONS 2. LIGHTING-INTERIOR INSTRUMENT PANEL-LIGHT DIMS AND OR GOES OUT COMPLETELY WHILE DRIVING WHICH CREATES SAFTELY HAZARD IN VEHICLE OPERATION. 3. WINDSHIELD WIPER SYSTEM AND RESERVIOR DEFECTIVES- WIPER MOTOR ISSUES AND LEAKAGE FROM FAULTY TUBING AND RESERVIOR LEAKAGE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449195January 27, 2022
ENGINE
The purpose of this complaint is to ask for help to get my 2016 Kia Sorento engine problem fixed. The engine oil consumption issue is a known issue. My check engine light started flashing and the vehicle went into Limp Mode. I contacted the Kia headquarters (July 23,2021). My Sorento was towed to ALM Kia in Union City, GA where it sat for 10 weeks waiting for them to evaluate the vehicle. I moved my Sorento to Rick Case Kia for evaluation and repair on October 13. They change the spark plugs and topped of the oil. However, it was consuming oil at a rate of 3-1/2 quarts every 1000 miles. The Kia Dealership is reluctant to fix the engine of my 2016 Kia Sorento, and the service advisor at Rick Case Kia said make sure to keep oil in the engine. I did that faithfully. Since then I’ve had the EVAP system evaluated, replace the gas cap, the canister purge valve, and added 15 quarts of oil. After all that, my Sorento’s engine failed on December 16, 2021 on I75 in Atlanta GA. I had the vehicle towed to Nalley KIA in Stonecrest Georgia. They diagnosed the Head Cylinder as the problem and said it was not covered by KIA extended warranty. I also have “MY WARRANTY FOREVER” as a second protection product. The service manager at Stonecrest KIA contacted My Warranty Forever to open a case with them. One of the requirements from My Warranty Forever was for Stonecrest Kia to send them pictures of the parts that failed. They would cover the labor cost of breaking down the engine to obtain the pictures if the defects were covered under the warranty if not I would be responsible for the labor cost. The service manager at Stonecrest KIA said his tech was out but he had four certified technicians next door at his Hyundai dealership to do the work. I authorized obtaining the pictures however at this time nothing has not been done. The warranty company is still waiting for the pictures. In the meantime I have run out of money to rent cars to get to and from work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448884January 25, 2022
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated while driving 70 MPH, the check engine warning light illuminated. The contact pulled over and had the vehicle towed to her residence. The vehicle was then towed to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 134,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448717January 24, 2022
ENGINE, POWER TRAIN
I was sold a 2016 Kia Sorento, VIN# [XXX], by salesman [XXX] and [XXX] from " Ride 4U Level up auto sales located at 5599 34th street north, Saint Petersburg FL 33714. Upon Purchase, I took the car to get an oil change and have been consistent with top offs every other week at the local Jiffy Lube. On December 15, 2021, I Was on the interstate with my kids in the vehicle. Out of nowhere, no ignition warnings or alerts, Stopped. I noticed I was pushing the gas but the car wasn't accelerating. Scared beyond measure with my kids in the car ranging from ages 16 to 11 months old, I panicked but got us over to the median lane. Once the car came to a complete stop, I called a tow company. Once they arrived, they checked the car for any codes, which showed nothing. I called [XXX], and he apologized and told me to have it towed back to them and it would be looked at the next day. Kia manufacturers have serviced and said the engine blew due to the dealership not getting a recall serviced before selling me the car. I only had this vehicle up and running for three months due to Ride 4u/ Level up failure to get Manufacturer recall did before putting me in my innocent kids in a faulty vehicle that could have been demolished by a semi truck on the interstate on December 15 when it gave out on a busy highway during high traffic hours. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448566January 24, 2022
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Car uses oil frequently, even after I get an oil change. The oil light does not come on when oil is low. It is low before my oil changes. On 1/22/22 my check engine light is on and it says P303 with cylinder 3. Replaced the coil and the check engine light is still on. The engine is sputtering and it takes 2-3 times to start. This started all of a sudden. It is frustrating because I took it to a Kia dealership last year and told them the problem. They told me it was a recall but it was only for up to 100,000. So they only put oil in it and basically sent me my way. So there are two issues going on and It doesn't matter the mileage because several Kias are having identical issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448605January 24, 2022
ENGINE
Car is currently being worked on. I was told I needed a new ENGINE. The car ran hot one day I immediately added Antifreeze and parked the car when I started it again it ran fine. The next week it ran hot again and now I'm being told I have to pay 9000 for a new engine. No check engine lights came on and no warning. I'm out of a car because I don't have the money for the new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448683January 24, 2022
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated while driving 65 MPH, the vehicle stalled without warning. The contact called the local dealer and was informed that they were totally booked up. The vehicle was not diagnosed or repaired. The contact called another local dealer Ed Voyles Kia of Smyrna – Atlanta (2145 Cobb Pkwy SE, Smyrna, GA 30080, (770) 952-2621) however, the vehicle was not diagnosed or repaired. The vehicle was towed to an independent mechanic by the insurance company. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty. No further assistance was provided. The approximate failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448318January 21, 2022
STEERING
I have knocking, clunking noise coming from steering column. Which leads me to believe that it is the flexible coupler. Also, when driving anywhere at speeds of 45mph or higher, the steering wheel sticks and I have to give force to correct the steering wheel. It is worse when turning on ramps on the highway because I am constantly adjusting the sticking steering wheel throughout the turn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448191January 20, 2022
ENGINE
There was no warning light to tell me that my engine was almost out of oil. I was checking my dipstick to see my oil level and was shocked to see that there was almost no oil on the stick. This engine definitely burns through oil faster than it should and you can see there are scorch marks on my dipstick.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448023January 19, 2022
ENGINE
I was accelerating to pass another vehicle, and when I got passed the other car, my engine shut off. I could not accelerate. All I could do was coast to the shoulder. My engine light was on at that point, as was my oilcan light. My car was dead on the side of the road. I turned it off and tried to turn it back on again, but the engine would not turn over. Only the electrical system was working. I had it towed to a shop, where I was told that this was a "known problem" with Kia engines, but I had never had any issues with the vehicle before. They replaced my engine, at a cost of $8000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447738January 17, 2022
ENGINE
Vehicle has been burning a quart of oil every 1000 miles. Last week the engine light came on. I checked the oil and added 2 quarts. The engine light didn't go off. I checked the code using a engine code reader. It stated a P0303 code. My auto parts store said it was most likely an ignition coil on cylinder 3. I replaced ignition coils and the engine light was still on. The car lost power and made some knocking noises. The car was towed to Ft. Bend Kia. They advised that the engine was blown and zero compression on cylinder 3. I have read 100's of complaints on this particular model blowing engines and Kia not standing behind correcting them. I am hoping to find a class-action lawsuit for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447703January 16, 2022
STRUCTURE:BODY:DOOR:HANDLE:EXTERIOR
Passenger door handle pulls off of door. Unable to open the door from the exterior. This is the second occurrence after already replacing the handle 6 months ago. Faulty design causing safety concern if someone needs to be accessed thru door.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447457January 14, 2022
ENGINE
Sat Jan 8, I was on my way to Charlotte,NC from Cola, SC; vehicle started losing power and eventually stopped. I called my husband to come and get me. We left the car overnight and picked it up the next morning. It started and we were able to drive it home. The next day it started doing the same thing. Took it to a mechanic that checked it and said that one of the cylinders was not firing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447233January 12, 2022
ENGINE
This car is consuming oil at an alarming rate. There is not an oil leak on the ground or black smoke from the tailpipe. I have taken it into the shop and was informed that the oil consumption is in the acceptable range for Kia. I have to add over four quarts of oil every 3,000 miles between oil changes. With that much oil sitting in the engine burning off at some time or another is a fire risk. Also the warning light for a low oil does not come on. In my experience with this vehicle it has only flashed one time and when I checked the oil there was nothing on the dipstick. I have turned this information into Kia and my extended warranty company and neither one want to take responsibility and properly fix this motor with the known issues. Apparently my vehicle is not the only vehicle with the same motor by Kia who has had this issue. I would prefer to be proactive and have my motor replaced properly or fixed before my car catches on fire as this issue has resulted in many Kia vehicle fires. As grandmother of three under the age of 7 it would be very difficult for me to remove all three of my grandchildren from an emergency situation that could be preventable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446984January 11, 2022
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
Oil leak brakes out stopped running makes knocking noise when pushing gas pedal
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447075January 11, 2022
ENGINE
This vehicle has 64,554 miles on it and is under six years old. The oil has been changed regularly per the manufacturer's instructions, The engine is using an excessive amount of oil, 3/4 of a quart in less than 500 miles. This has to be due to a manufacturer's design flaw or production flaw. The engine is under a manufacturer's warranty for 10 years/100,000 miles. From abundant information available in the public domain, the manufacturer will not address this problem. It is available for inspection upon request. If the engine oil usage while driving causes the oil level to drop too low it could cause a catastrophic failure of the engine and an immediate stoppage of the vehicle while in traffic, putting my safety or the safety of others put at risk. The problem has not been reproduced or confirmed by a dealer or independent service center. From abundant information available in the public domain, the manufacturer will not address this problem. The vehicle or engine has not been inspected by the manufacturer, police, insurance representatives or others. From abundant information available in the public domain, the manufacturer will not address this problem. I check the oil dipstick level very often and have never let the oil level fall below the "add line." There has not been any warning lamps, messages or other symptoms of the excessive oil usage problem other than me checking the oil dipstick level. The excessive oil usage problem first stared to appear at the 50,210 odometer reading on 12-15-2020
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446917January 10, 2022
ENGINE, POWER TRAIN
The car was well maintained and oil was full but the engine started knocking over a short period and then came to a stop when switched to reverse. It can be turned off and on but the sound would continue. The gear shift and the steering would lock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446447January 6, 2022
POWER TRAIN
The contact owns a 2016 Kia Sorento. The contact stated that the gear shifter would not shift out of PARK. The contact had to use a screwdriver to override the gear shifter. The vehicle was taken to the dealer; however, the diagnosis was unknown. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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