Kia Sorento Complaints (2014)

988 consumer complaints on file.

#11130618September 21, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
DRIVING DOWN THE HIGHWAY MY CAR DIED OUT OF NOWHERE. IT WOULD NOT START AGAIN AFTERWARDS. ALL POWER SHUTS OFF AND I AM ABLE TO COAST TO A STOP. THIS HAS HAPPENED A FEW TIMES BUT BECOMING MORE FREQUENT BUT STILL RANDOM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130678September 21, 2018
SERVICE BRAKES, POWER TRAIN, STEERING
VEHICLE ONLY STARTS IN NEUTRAL. REFUSES TO GO INTO PARK. ABS SEEMS LIKE IT'S ALWAYS ON BUT THE LIGHT ISN'T. HAD THE CAR CHECKED FOR ENGINE RECALL AND THEY SAID IT WAS FINE. NEVER ANY MAJOR ISSUES WITH CAR UNTIL THE PAST YEAR. HAVE REPLACED BRAKES AND WHEEL SENSOR AND DOES NOIR FIX PROBLEM. THE VEHICLE IS HARD TO SWITCH BETWEEN PARK, NEUTRAL, DRIVE AND REVERSE. AFRAID OF A MALFUNCTION THAT COULD CAUSE AN ACCIDENT. NOTHING SHOWS ON COMPUTER WHEN RAN. HAVE TO PRESS HARD IN PARK TO KEEP CAR FROM MOVING ON ITS OWN. RANDOMLY JUST SHUTS DOWN AND WON'T START UNLESS YOU MOVE THE STEERING WHEEL. VEHICLE DOESN'T WANT TO STOP ON A DRY ROAD WITH BRAND NEW BRAKES INSTALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124361September 4, 2018
EXTERIOR LIGHTING
LOW BEAM HEAD LIGHTS GO OFF AUTOMATICALLY. HAVE TO TURN THE HEAD LIGHTS BACK OFF AND BACK ON BEFORE THEY WORK AGAIN. ONLY HAPPENS IN THE BEGINNING OF THE DRIVE. I BOUGHT NEW HEAD LIGHTS DID NOT FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11120696August 17, 2018
SERVICE BRAKES, UNKNOWN OR OTHER
ABS AND TRACTION CONTROL LIGHT GOES ON AND OFF AS I AM DRIVING. SOMETIMES, THE SPEEDOMETER MOVES QUICKLY OVER THE INCORRECT SPEEDS SO I HAVE NO CLUE WHAT SPEED I AM GOING. IT'S ONLY A FOUR YEAR OLD CAR WITH 56,000 MILES. ALSO, SAME VEHICLE HAS ISSUE WITH THE GAS TANK DOOR. CANNOT OPEN USING THE SWITCH INSIDE THE CAR. MUST USE THE EMERGENCY PULL INSIDE A TRUNK COMPARTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119577August 13, 2018
ENGINE
TL* THE CONTACT OWNED A 2014 KIA SORENTO. THE CONTACT STATED THAT WHEN THE ENGINE WAS TURNED OFF, SMOKE WAS SEEN COMING FROM UNDER THE HOOD OF THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE THEN BURST INTO FLAMES. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS DESTROYED AND TOWED TO A TOW LOT. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000. *TT THE CONSUMER STATED THE VEHICLE WAS DECLARED A TOTAL LOSS. THE CAUSE OF THE FIRE WAS UNKNOWN. *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11119678August 13, 2018
ENGINE, WHEELS
"TAKATA RECALL" I PURCHASE MY 2014 KIA SORENTO FROM A USED DEALER WITH 85,052 MILES ON IT. IN JULY I STARTED HEARING SOME LOUD POPPING NOISE SO, I CONTACTED MY VEHICLE SERVICE CONTRACT AND WAS ADVISE THAT IT NEEDED TO GO TO A SHOP, UPON GOING TO THE SHOP IT WAS DIAGNOSIS AND I WAS TOLD IT HAD A SEC147 ENGINE RECALL DUES TO THIS ISSUE BACK IN SEPTEMBER OF 2017 THIS SAME VEHICLE HAD AN SEC147 ENGINE RECALL ALSO ALONG WITH REAR WHEEL SPEED SENSOR INSIDE THE HUBS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11119685August 13, 2018
ENGINE
WE BOUGHT OUR CAR IN OCTOBER 2016. DURING OUR TRANSITION FROM NEW YORK TO GEORGIA OUR ENGINE FAILED ON US. MY HUSBAND AND I TOOK IT TO A KIA AUTOBODY SHOP IN GREENVILLE SOUTH CAROLINA. THEY FIXED IT FREE OF CHARGE DUE TO A RECALL ON OUR SPECIFIC YEAR, MAKE AND MODEL OF OUR CAR. WE THEN PROCEEDED AS USUAL TAKING CARE OF IT GETTING THE STANDARD OIL CHANGE AND CHECK UPS. THERE WERE NO SIGNS OR WARNINGS FOR WHAT WOULD HAPPEN FOUR MONTHS AFTER. ON JULY 10, 2018 AT 2:45 PM MY HUSBAND WAS DRIVING HOME. THE CAR STARTED SHAKING MY HUSBAND PULLED OVER. THERE WAS BLACK SMOKE COMING OUT OF THE CAR. HE TURNED THE CAR OFF AND STEPPED OUT A FEW SECONDS AFTER OUR CAR EXPLODED ON HIM. COUNTING OUR BLESSINGS THAT HE, NOR I AND OUR THREE KIDS WERE NOT IN THE CAR. WE REPORTED TO KIA THAT SAME DAY. WE ARE CURRENTLY WAITING TO HEAR BACK FROM SOME ONE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11119498August 12, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
TURN THE VEHICLE OFF SO I COULD PULL IN MY DRIVEWAY AS I UNLOCKED MY GATE CAR WOULD NOT START BACK IT WAS STUCK IN THE MIDDLE OF THE ROAD I HAD PURCHASED A NEW BATTERY AND I HAVE ALSO BOUGHT A NEW STARTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114444July 29, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I WAS DRIVING MY 2014 KIA SORENTO DOWN A CITY STREET WHEN MY CAR COMPLETELY SHUT OFF . LUCKILY I WAS ONLY GOING ABOUT 30 MPH. IT LOST ALL POWER AND WONT RESTART. IT SHOWED AND CURRENTLY SHOWS A RED STEERING WHEEL LIGHT (I'VE NEVER SEEN BEFORE) AND A DIM BATTERY DISPLAY( WHICH BATTERY ISN'T EVEN 4 MONTHS OLD AND ALL FEATURES WORKED LONG AS CAR WAS IN AUX MODE) AND ALSO CHECK ENGINE LIGHT IS ON. IT WAS PUTTING OFF A BAD ODOR AFTERWARDS, DIDN'T SMELL OF OIL OR ANY OTHER FLUIDS SORENTO DOESN'T HAVE ANY BLOWN FUSES NOR DID IT HAVE ANY SERVICE TYPE LIGHTS ON AT TIME IT SHUT OFF. IT SEEMED TO BE DRIVING FINE UNTIL IT SHUT OFF. NO LOUD NOISE OR SHAKING OR ANYTHING HAVE TO TAKE TO DEALER TOMORROW HAD IT CHECKED FOR CODES AND ISN'T SHOWING ANY HAVING IT TOWED TO THE DEALERSHIP IS MY ONLY CHOICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114238July 28, 2018
ENGINE
VEHICLE DISPLAYS NO WARNING LIGHTS. VEHICLE SUDDENLY CUT OFF IN THE MIDDLE OF A BUSY ROAD AT AN INTERSECTION, AND UPON TRYING TO RE-CRANK, IT MAKES A LOUD KNOCKING AND CLANKING NOISE. COULD ONLY SEMI-OPERATE CAR IN NEUTRAL. CAR WILL ONLY CUT ON FOR ABOUT 5-10 SECONDS AT A TIME. THERE WAS AN OPEN RECALL ON THIS YEAR AND MODEL VEHICLE, FOR THIS VERY SAME ISSUE, BUT ACCORDING TO MY VIN, MY VEHICLE DOES NOT QUALIFY FOR THE RECALL ALTHOUGH OTHERS DO. IT SOUNDS LIKE THE RODS ARE KNOCKING TO A HIGHLY EXTREME LEVEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11114037July 27, 2018
ENGINE
MY 2014 KIA SORRENTO IS NOT BEING RE-CALLED AFTER 403 KIA SORRENTO'S ENGINE CAUGHT ON FIRE. I UNDERSTAND THAT THE NTSA THINKS YOU SHOULD JUST CARRY A FIRE EXTINGUISTER BUT THAT IS NOT THE ANSWER. I AM NOT SURE THAT I TRUST EVEN A RECALL AT THIS POINT. AS KIA AND THE NTSA ARGUE ABOUT WHOSE TO BLAME MORE CARS ARE BEING EFFECTED. NO PERSON LIFE HAS BEEN TAKEN. IS SOMEONE JUST WAITING FOR SOMEONE TO BE KILLED TO TAKE NOTICE. YOU SHOULD BE SHAMEFUL. WOULD YOU LET SOMEONE YOU LOVED DRIVE A KIA SORRENTO KNOWING THAT 403 CARS HAVE HAD ENGINE FIRES? I TRAVEL WITH KIDS, I TRAVEL DISTANCES, I TRAVEL AT NIGHT. I AM NOW SCARED TO DRIVE MY CAR FOR FEAR OF WHAT COULD HAPPEN. IT IS CAUSING STRESS IN MY LIFE. I WANT SOMETHING DONE ABOUT THIS, NOW MY DOCUMENTATION IS THE EVENING NEWS WITH LESTER HOLT ON JULY 18, 2018. THERE WAS A SEGMENT ON REGARDING THIS ISSUE. NO RE-CALL HAS BEEN ISSUED BECAUSE NO ONE HAS DECIDED WHOSE FAULT IT IS; A PRETTY POOR EXCUSE. I HAVE CALLED KIA HEADQUARTERS IN IRVINE, CA AND ASKED TO SPEAK WITH THE CEO (XXXX) AND AN WAITING FOR A RESPONSE. PLEASE DO NOT FORCE ME TO MORE PUBLIC DRASTIC MEASURES. (XXXXX) PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112455July 19, 2018
ENGINE
I WAS DRIVING MY CAR HOME AND JUST AS I PULLED UP ON MY STREET I AND BEGAN TO SMELL SMOKE AND THE SMELL OF BURNING PLASTIC, JUST AS I WAS PULLING UP TO MY HOUSE AND ABOUT TO PULL INTO MY DRIVEWAY, A TOW TRUCK DRIVER DRIVING THE OPPOSITE DIRECTION STOPPED HIS TRUCK, JUMPED OUT AND STARTED YELLING FOR ME TO GET OUT OF THE CAR BECAUSE MY ENGINE WAS ON FIRE. AT THIS TIME I TURNED THE CAR OFF, GRABBED MY THINGS AND JUMPED OUT OF THE CAR. FLAMES WERE COMING OUT THE BOTTOM OF THE ENGINE AND SMOKE WAS COMING FROM THE CREASE IN THE HOOD COVERING THE ENGINE. AFTER A FEW MINUTES THE TOW TRUCK DRIVER OPENED THE HOOD AND THE ENGINE WAS STILL ON FIRE. HE GRABBED A FIRE EXTINGUISHER THAT HE HAD IN HIS TRUCK AND PUT OUT THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11112242July 18, 2018
ENGINE
MY SPOUSE WAS DRIVING HER KIA SORENTO HOME FROM WORK WHEN THE VEHICLE WOULD NOT PICK UP SPEED. THE LANE CHANGED FROM 2 LANES TO 1 LANE SO SHE HAD TO MERGE OVER DOING 70MPH. WITH THE LACK OF BEING ABLE TO ACCELERATE, SHE HAD TO BRAKE TO AVOID AN ACCIDENT. WHEN SHE DID MERGE, THE CHECK ENGINE LIGHT CAME ON AND THE VEHICLE JUST SHUT OFF. SHE THEN WAS ABLE TO PULL OFF THE ROAD. SHE TURNED THE CAR OFF AND TRIED TO RESTART IT AND WAS UNSUCCESSFUL. SHE THEN CALLED OUR INSURANCE COMPANIES ROADSIDE SERVICE. THE TOW TRUCK DRIVER TRIED TO SEE IF HE WAS ABLE TO GET IT STATED BUT COULD NOT. THE VEHICLE WAS THEN TOWED TO THE KIA DEALER IN KILLEEN, TEXAS. THE SERVICE ADVISOR CALLED US BACK AND INFORMED US THAT THE ENTIRE ENGINE HAD TO BE REPLACED. MY WIFE COULD HAVE BEEN SERIOUSLY INJURED OR EVEN KILLED. THERE WAS APPARENTLY A RECALL ON THESE VEHICLES THAT WE WERE NOT NOTIFIED BY EITHER MAIL OR A PHONE CALL. THIS IS COMPLETELY UN-ACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110889July 12, 2018
ENGINE
WE BOUGHT OUR CAR IN OCTOBER 2016. DURING OUR TRANSITION FROM NEW YORK TO GEORGIA OUR ENGINE FAILED ON US. MY HUSBAND AND I TOOK IT TO A KIA AUTOBODY SHOP IN GREENVILLE SOUTH CAROLINA. THEY FIXED IT FREE OF CHARGE DUE TO A RECALL ON OUR SPECIFIC YEAR, MAKE AND MODEL OF OUR CAR. WE THEN PROCEEDED AS USUAL TAKING CARE OF IT GETTING THE STANDARD OIL CHANGE AND CHECK UPS. THERE WERE NO SIGNS OR WARNINGS FOR WHAT WOULD HAPPEN FOUR MONTHS AFTER. ON JULY 10, 2018 AT 2:45 PM MY HUSBAND WAS DRIVING ON THE EXPRESSWAY I20 E HEADING HOME. THE CAR STARTED SHAKING MY HUSBAND PULLED OVER. THERE WAS BLACK SMOKE COMING OUT OF THE CAR. HE TURNED THE CAR OFF AND STEPPED OUT A FEW SECONDS AFTER OUR CAR EXPLODED ON HIM. COUNTING OUR BLESSINGS THAT HE, NOR I AND OUR THREE KIDS WERE NOT IN THE CAR. WE REPORTED TO KIA THAT SAME DAY. WE ARE CURRENTLY WAITING TO HEAR BACK FROM SOME ONE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11110575July 10, 2018
STEERING
POWER STEERING FAILED TWICE WHILE VEHICLE WAS IN OPERATION AT APX. 60 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110332July 9, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
LAST WEEK WHILE ON THE HIGHWAY GOING ABOUT 65MPH MY CHECK ENGINE LIGHT CAME ON(STAYED ON) AND MY VEHICLE STARTED KNOCKING. I WENT HOME PARKED IT FOR THE NIGHT AND CALLED THE DEALERSHIP THE NEXT MORNING. THE DEALERSHIP SAID AS LONG AS THE CHECK ENGINE LIGHT WAS SOLID (NOT FLASHING) IT WAS SAFE TO DRIVE THE 30 MIN TO BRING IT TO THEM. THEY CALLED TODAY TO STATE THE ENGINE IS BLOWN DUE TO METAL SHAVINGS IN THE ENGINE AND OIL. I AM LUCKY THE CAR EVEN MADE IT THERE, SINCE THE ENGINE HAS "BLOWN" SINCE THEY HAVE HAD IT!!!! I HAVE KEPT UP HAVING OIL CHANGED REGULARLY, AND I DO HAVE RECEIPTS. THEY ARE SAYING MY I NEED A WHOLE NEW ENGINE AND IT IS NOT COVERED AND MY WARRANTY IS EXPIRED EVEN THOUGH I RECEIVED A LETTER IN THE PAST STATING THE WARRANTY WAS EXTENDED TO 120,000 MILES!! THEY SAY THEY HAVE NO RECORD OF THE LETTER, SO IT MUST BE FAKE!!. I DONT KNOW WHAT I'M GOING TO DO I USED ALL OF MY SAVINGS TO BUY THIS CAR FOR $22,000 JUST THREE YEARS AGO!!!!! IT CURRENTLY ONLY HAS 79K MILES ON IT!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109598July 5, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
ON 7/5/2014 9:00 A.M. I PLACE THE KEY IN THE IGNITION, TURNED THE KEY BUT THE CAR WOULD NOT TURN OVER TO START. I HAVE BEEN EXPERIENCING ACCELERATION ISSUE ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105260July 3, 2018
AIR BAGS
"TAKATA RECALL" ON MAY 12, 2018 I WAS DRIVING ON A HIGHWAY WHEN I WAS HIT FROM THE DRIVER SIDE REAR CORNER PANEL AT 70MPH AND MADE MY CAR FISH TAIL CAUSING MY CAR TO ROLL OVER FOUR TIMES AND THE STEERING WHEEL AIRBAG DID NOT DEPLOY AT ALL, ONLY AIRBAGS THAT DEPLYED WERE THE CURTAIN AIRBAGS, EVEN THOUGH THE CAR HAD FRONT END DAMAGE. I THINK THIS NEEDS TO BE LOOKED AT AS WELL ASAP.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11105047July 2, 2018
ENGINE
ENGINE STARTED KNOCKING LOST POWER AND LOCKING UP ALMOST GOT REAR ENDED ON THE HWY HAD TO PULL OVER BEFORE IT COMPLETE LOCKED THE ENGINE UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104625June 29, 2018
AIR BAGS
I BROUGHT MY CAR TO DEALER BECAUSE AIRBAGS WARNING LIGHT WAS ON. THEY CHARGED $124 TO DIAGNOSE AND RECOMMEND REPLACING DRIVER SEAT BACK TO FIX IT. IT WILL COST $2100. I DECLINED, THEN I SAW MANY PEOPLE HAD SAME OR SIMILAR ISSUE AND COMPLAINED ON THE INTERNET. PLEASE INVESTIGATE THIS MATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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