Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11457592March 21, 2022
VEHICLE SPEED CONTROL
The contact owns a 2016 Kia Sorento. The contact stated that while driving at various speeds, the vehicle would hesitate or fail to accelerate upon depression of the accelerator pedal; the check engine warning light was illuminated. The contact initially took the vehicle to an independent mechanic where a diagnostic code showed that the throttle position sensor was defective. Upon further investigation, the contact discovered NHTSA Campaign Number: 15V089000 (Vehicle Speed Control) which he linked to the failure. The vehicle was then taken to the dealer and he was informed that his vehicle was not included in the recall. The manufacturer was notified of the failure and provided information about an extended warranty that the vehicle qualified for; however, upon calling the dealer, the contact was informed that his vehicle did not qualify for the warranty. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 69,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457633March 21, 2022
ENGINE
While I was driving on the highway my car jumped then the engine light came on and the car just died. They was this really weird smell that was coming from the car as I was pulling over. I then opened the hood of the car and the engine was smoking. I looked under the car and oil was coming out from the bottom engine block. I grabbed my stuff and walked as far away as I could because I was scared the car was going to catch fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457373March 19, 2022
ENGINE
The engine is knocking. You can hear it when the car is stopped. The engine has gradually been burning oil. The oil comes on 3500 miles after a synthetic oil change consistently. This is has occurred since 80k miles. The car is currently at 94k miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456993March 16, 2022
ENGINE, ELECTRICAL SYSTEM
in August of 2021 I received a mailer notifying me of a recall & software update to prevent my engine from blowing up. I immediately scheduled the software update for the begining of September and that was completed. In October of 2021 I was driving the vehicle when it began to make an odd noise. No dashboard lights were triggered -so I tried to get to my next stop to evaluate, on the way the vehicle remained on but the ability to use the gas and actually increase speed ceased. It was sputtering when I was able to pull off into a parking lot and the check engine light finally appeared. We evaluated the oil and it was dry. No oil lights ever appeared. Had this occurred on a highway or busy roadway this could have had a tragic ending. The vehicle was regularly serviced per service schedule. The vehicle had a recent oil change before the software update and a multipoint inspection with the software update. The vehicle had to be towed and evaluated at the dealership which determined it was covered under the new warranty due to class action lawsuit on the faulty engines. Repairs took almost a month and the warranty coverage was denied and argued repeatedly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456744March 15, 2022
ENGINE
The Head Bolt was stripped, because it was entered backwards causing the Head Gasket to blow, the right-side cylinder head to be replaced, along with the oil filter housing, because it was cracked. The Vehicle is available for inspection upon request. Engine could've locked while driving, killing us, and others. The problem was inspected by the manufacturer, warranty representatives, and Kia mechanics. After a BG Cooling system Service was completed the smell of antifreeze/coolant stayed with the vehicle. A recheck by the Kia mechanic found the flush was blocked, and they re-flushed the cooling system. After that the temperature gage was moving from hot to cold, the fan continued to stay on after the vehicle was shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456598March 14, 2022
ENGINE, ELECTRICAL SYSTEM
The contact owns a 2016 Kia Sorento. The contact stated while driving 65 MPH the vehicle experienced an unknown electrical failure and was taken to an unknown dealer; however, the mechanic diagnosed the vehicle and stated that no issues were found. On another occasion while driving 35 MPH and depressing the brake pedal while she was approaching a STOP sign, the vehicle jerked abruptly, stalled, and lost electrical power. The contact stuck her arm out of the window to notify the vehicle behind her. The contact depressed the brake pedal to stop the vehicle but it felt rigid and failed to respond. The vehicle continued to roll until coming to a complete stop. The contact stated that the vehicle restarted independently. The contact veered to the side of the road. The contact then continued to drive the vehicle; however, the vehicle was jerking while driving. The contact pulled into a local Pep Boys for an oil change and continued to drive. The dealer was notified of the failure and an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456399March 12, 2022
VEHICLE SPEED CONTROL
The vehicle has failed to accelerate in various situations, i.e., after coming to a complete stop and turning onto a street with opposing and oncoming traffic. The issue has occurred intermittently for ~two months. Sometimes weeks without the issue resurfacing. Today, after running one errand early in the morning, the engine check appeared when we started the car and the vehicle went into limp mode. We barely got the car home, with little control of the acceleration. We could have been involved in an accident if this occurred while on the highway or turning onto a street from a heavily traveled intersection. This is a severe safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456218March 10, 2022
ENGINE, UNKNOWN OR OTHER
in September 2021 between regular oil changes, lost most of oil and check engine light on. After using many quarts of oil, service center replaced the valve cover gaskets needed. Misfiring of engine traced to cylinder damage due to loss of oil. Evaluation and diagnosis by local independent service center, recommended replacing engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455844March 9, 2022
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of engine oil. The oil warning light was illuminated. The vehicle had been taken monthly to the dealer since August 2021 for an oil consumption test. The contact was informed that the vehicle consumed a quart and a half of oil every 800 miles, and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 81,630.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455672March 8, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
Usually when raining I get a "Blind spot detection CANCELED " notice on the dash and BSD does not work
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455353March 5, 2022
ENGINE
Driving on the highway, the check engine light came on and the car began running rough. I pulled over off the highway as soon as I could and had the car towed. I was told the car has no compression on cylinder 3 and has codes P0300, P0301, and P0303. Kia tells me I need a new engine at estimated cost of $8800. Prior to this event the vehicle has been burning excessive oil (no oil light on despite once needing to add 4 quarts). Dealership did 2 oil consumption tests on separate occasions and told me it was burning oil within normal limits and took no action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455237March 4, 2022
ENGINE
Timing chain broke with no warning and only 70114 miles one car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454256February 26, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
The gear shift will not come out of park. I had to stick something in the manual brake release hole to shift out of park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452777February 18, 2022
ENGINE
I was driving on the NJ Turnpike in about 70 miles per hour and then suddenly I hear a big noise coming from my engine (clack and clack). Then my car stopped and needed to call a towing truck to take it to the mechanic and according to the mechanic I will need to replace motor(engine) to drive your car again. My car is on the parking lot from my house.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452180February 16, 2022
ENGINE
The check oil light did not illuminate, a oil change was not due for another 1,200 miles. The engine shut down and needs a 100% replacement totaling over $6,000 in repairs. if something as simple as the oil light emitted the car would not have been drove on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451194February 9, 2022
ENGINE
my car cut off out of nowhere
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451283February 9, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, LANE DEPARTURE: BLIND SPOT DETECTION
Unknown. The blind spots warning sometimes works and sometimes it doesn’t. The same goes for the backing warning. The car will not lock itself with the key control or manually. This problem has happened a few times already. One of the lights at the driver side isn’t working. (Inside light)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450796February 7, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2016 Kia Sorento. The contact stated that while driving uphill at 30 MPH, the vehicle started making abnormal loud clunking sounds and stalled. The contact stated that as the vehicle started rolling backwards, he depressed the brake pedal, parked the vehicle, and engaged the parking brake. The vehicle was towed to the contact's residence. The vehicle was then towed to an independent mechanic, where it was recommended to take the vehicle to the dealer. The vehicle was towed to the dealer where, it was diagnosed that the engine had failed and needed to be replaced. The dealer informed the contact that the manufacturer denied covering the cost of the repair because the vehicle was out of warranty. The contact referenced NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The contact followed up with the manufacturer but the manufacturer did not provide any assistance. The vehicle was not repaired. The failure mileage was approximately 61,139.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450681February 6, 2022
STEERING
Steering sticks causing over correction. The car has 76000 miles on the odometer. The steering column has to be replaced at a significant cost. This is not a new problem to Kia… they should issue a recall and pay for the cost of repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450272February 3, 2022
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:SEALS/GASKETS
The contact owns a 2016 Kia Sorento. The contact stated that while driving at various speeds, his vehicle would overheat. The contact stated there was no warning light illuminated. The contact stated that he added water into the coolant reservoir and waited before restarting the vehicle. The vehicle was taken to be diagnosed by an independent mechanic and he was informed that the engine needed to be replaced. The local dealer was contacted and informed him that the head gasket was blown and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The approximate failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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