Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#11011866July 31, 2017
ELECTRICAL SYSTEM
BACK UP CAMERA DOE'S NOT WORK SOME TIMES CAUSES PROBLEM WHEN BACKING UP YOU CAN NOT JUDGE DISTANT BEHIND VEHICLE CAN BE DANGEROUS WHEN YOU CANT SEE IF THERE IS A PERSON WALKING BEHIND YOU. PROBLEM MAY BE IN THE CAMERA LOTS OF THE SAME PROBLEM IS TALKED ABOUT ON THE INTERNET BY OTHER PEOPLE WITH THE SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010847July 26, 2017
AIR BAGS
AIRBAG CLOCK SPRING IS BAD. OPEN CIRCUIT. DEALER HAS IN STOCK. BUT NOT PERMITTED SELL THE PART BECAUSE THIS IS NOT THE UPDATED PART, WHICH IS ON NATIONAL BACK ORDER. KIA OF NORTH AMERICA STATES IT HAS AN EXTENDED WARRANTY BUT PARTS ARE NOT AVAILABLE UNTIL OCTOBER. I CAN NOT ALLOW MY 22 YEAR DAUGHTER TO DRIVE ON THE HIGHWAY WITHOUT THE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010122July 22, 2017
STRUCTURE:BODY
FRONT PASSENGER SIDE WON'T OPEN FROM OUTSIDE AND REAR PASSENGER DOOR WON'T OPEN AT ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006572July 20, 2017
AIR BAGS
AIR BAG LIGHT IS ON. KIA DEALER SAYS THEY NEED TO REPLACE THE WEIGHT SENSOR MAT ON THE PASSENGER SEAT WITH THE PART COSTING $2400. ODD THAT SO MANY PEOPLE HAVE THIS PROBLEM AND THE COST OF THE PART VARIES BY OVER $1000! THIS SHOULD BE COVERED BY THE EXTENDED WARRANTY! CAR ONLY HAS 80,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005338July 14, 2017
UNKNOWN OR OTHER
MY SUNROOF EXPLODED. IT SOUNDED LIKE A SHOTGUN AND THEN RAINING GLASS. I WAS DRIVING WITH A SPEED AROUND 35-40 MPH WHEN THIS OCCURRED. IT WAS VERY TRAUMATIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005393July 14, 2017
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE INSTRUMENT CLUSTER FAILED AND DIFFERENT WARNING INDICATORS ILLUMINATED, SUCH AS THE ALL WHEEL DRIVE AND CHECK ENGINE. ALSO, THE ODOMETER FAILED AND THE SPEEDOMETER WOULD NOT DISPLAY SPEEDS PAST 20 MPH. THE VEHICLE WAS TAKEN TO THREE DIFFERENT DEALERS (MIDTOWN KIA IN TULSA, OK, BOOMER KIA IN OKLAHOMA CITY, OK, AND BOB MOORE KIA IN OKLAHOMA CITY, OK). THE DEALERS WERE UNABLE TO REPLACE THE INSTRUMENT CLUSTER AND REPROGRAM IT BECAUSE IT WAS AGAINST STATE LAWS. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004911July 12, 2017
AIR BAGS
AT 76K MILES, THE AIRBAG LIGHT BEGAN STAYING ON. DEALER INFORMED ME THE OCS MAT, A $1700 PART, NEEDS TO BE REPLACED AND IS NOT COVERED UNDER WARRANTY. VEHICLE WAS NEVER IN ACCIDENT AND WAS GARAGED SINCE PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004964July 12, 2017
AIR BAGS
AT 116XXX MILES AIR BAG LIGHT HAS COME ON. WAS DRIVING THE VEHICLE WHEN THE LIGHT CAME ON. VEHICLE HAS NEVER BEEN IN A CRASH. CHECKED ALL CONNECTIONS AND FUSES AND THEIR IS NO REASON THE LIGHT SHOULD COME ON. PASSENGER AIRBAG OFF LIGHT IS NOT ILLUMINATED WHEN THERE IS NO PASSENGER IN THE SEAT. SEEMS TO BE A COMMON PROBLEM WITH THIS VEHICLE. WISH KIA WOULD DO SOMETHING ABOUT IT. I HAVE TO USE THIS VEHICLE TO TRANSPORT MY DAUGHTER. SEEMS TO BE A MAJOR SAFETY RISK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003481July 6, 2017
STRUCTURE:BODY
IN LATE 2013 MY DRIVER SIDE DOOR WOULD NOT OPEN FROM THE OUTSIDE.THEN THE DRIVERS SIDE BACK DOOR WOULD NOT OPEN FROM THE INSIDE OR OUT. THEN THE PASSENGER DOOR WOULD NOT OPEN FROM THE OUTSIDE.WE GOT THIS FIXED BECAUSE MY MOTHER IS ELDELY AND NEEDED TO BE ABLE TO EASILY OPEN HER DOOR. THIS WAS A COST OF 600.00. TO FIX THE BACK DOOR THEY WERE GOING TO CHARGE AN ADDTIONAL 600 OR MORE DEPENDING ON IF THEY BROKE THE DOOR PANEL , WE WOULD HAVE TO REPLACE THAT AT OUR OWN COST TODAY MY PASSENGER BACK DOOR STOPPED OPENING FROM THE OUTSIDE. MY SON HAS TO CLIMB OVER THE SEATS TO LET HIS BROTHER IN. WHAT IF THERE WAS AN ACCIDENT IN WATER OR A FIRE AND MY CHILDREN WERE UNABLE TO OPEN THEIR DOORS .THIS IS UNACCEPTABLE. THIS IS NO DOUBT A SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003116July 5, 2017
STRUCTURE:BODY
THE DRIVER-SIDE FRONT DOOR LATCH BROKE WITH NO ADVANCE NOTICE. I HAD MADE A STOP AND TRIED TO REENTER THE VEHICLE. THE DOOR WILL NOT OPEN FROM THE OUTSIDE. I DON'T SEE A SAFETY RECALL FOR THIS VEHICLE, BUT I SEE PLENTY OF COMPLAINTS WHICH INDICATE THAT IT IS EITHER A PLASTIC PART OF THE DOOR HANDLE, OR THE LOCKING MECHANISM. THIS SHOULD BE COVERED UNDER A SAFETY RECALL, AS IT PRESENTS A SAFETY HAZARD IN THE EVENT OF A CRASH WHERE THE DRIVER IS UNABLE TO EXIT WITHOUT ASSISTANCE SINCE RESCUERS WOULD BE DELAYED IN OPENING THE VEHICLE. APPARENTLY ALL DOORS ON THIS VEHICLE ARE SUBJECT TO THIS SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002884July 3, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE THE VEHICLE WAS STATIONARY, THE AIR BAG INDICATOR ILLUMINATED WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001928June 28, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHEN THE VEHICLE WAS STARTED, THE DRIVER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT CALLED THE DEALER (TONITO AUTO KIA IN RIO PIEDRAS, PUERTO RICO) AND WAS INFORMED TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE CONTACT ALSO STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED BACK IN MARCH OF 2012 AND WAS REPAIRED UNDER WARRANTY BY TONITO AUTO KIA. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY AN INDEPENDENT MECHANIC OR DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001983June 28, 2017
STRUCTURE:BODY
MY 2011 KIA SORENTO HAS 2 REAR PASSENGER DOORS THAT DON'T OPEN. NEITHER DOOR CAN BE OPENED FROM THE INSIDE AND THEY CAN BE OPENED FROM THE OUTSIDE APPROXIMATELY ONE INCH. THE ONLY WAY TO "OPEN" THE DOOR IS BY PULLING EXTREMELY HARD ON THE OUTSIDE HANDLE (YOU CAN FEEL THE RESISTANCE OF THE INTERIOR PANEL). THE DOOR DOES OPEN, BUT THE INTERIOR PANEL DETACHES FROM THE DOOR FRAME. ONCE THE DOOR IS CLOSED AGAIN REVERTS TO NOT OPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001767June 27, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR PASSENGER DOOR HANDLE FRACTURED. THE VEHICLE WAS SCHEDULED TO BE TAKEN TO AN UNKNOWN DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001222June 25, 2017
POWER TRAIN, UNKNOWN OR OTHER
MY NEIGHBOR BUMPED THE BACK OF THE KIA WITH HIS BUICK NO VISIBLE DAMAGE TO EITHER CARS BUMPERS THE KIA WAS IN PARK NO ONE WAS IN IT THE KIA IT THEN STARTED MOVING DOWN THE STREET IT ROLLED ABOUT 400 YARDS WENT THRU SOME HEDGES AND THEN STOPPED IN A NEIGHBORS YARD NO INJURYS BUT THE VEHICLE WAS IN PARK THE WHOLE TIME ,I TOOK THE KIA TO THE LOCAL KIA DEALER THEY HAD THE VEHICLE 4 DAYS AND COULDN'T REPLICATE WHAT HAPPENED I TOLD THEM I HAD READ ABOUT A RECALL WITH A SIMILAR PROBLEM THEY SAID MY VIN # WASN'T PART OF IT I FEEL KIA SHOULD ADRESS THIS IT WASN'T IMAGINED THERE WERE 3 OR 4 NEGHBORS THAT SAW THE EMPTY VEHICLE JUST ROLLING DOWN THE STREET A RESPONCE WOULD BE APPRECIATED THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000859June 23, 2017
STRUCTURE:BODY
I HAVE NOT BEEN ABLE TO OPEN MY DRIVER SIDE BACK DOOR FOR OVER A YEAR. IT WILL NOT OPEN FROM THE INSIDE OR THE OUTSIDE. DUE TO NOT BEING ABLE TO OPEN THE DOOR IT IS PRACTICALLY IMPOSSIBLE TO FIX IT AS WE CANNOT GET TO THE HINGES INSIDE OF THE CAR UNLESS WE REMOVE THE ENTIRE INSIDE OF THE DOOR AND CUT THE DOOR OFF OF THE CAR. THIS IS A HUGE SAFETY HAZARD KIA THAT NEEDS TO BE FIXED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000889June 23, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING 60 MPH, THE ENGINE STALLED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AN UNKNOWN LOCATION. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 166,045.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000589June 22, 2017
STRUCTURE:BODY
THE RIGHT REAR PASSENGER DOOR ON MY 2011 KIA SORENTO WILL NOT OPEN FROM THE INSIDE OR OUT SINCE OCTOBER, 2016. THE DEALERSHIPS THAT I HAVE REACHED OUT TO ARE QUOTING A $400.00 PRICETAG TO "FIX" THIS ISSUE THAT IS OBVIOUSLY THE FAULT OF THE MANUFACTURER. IN READING THE FORUMS AND LINKS ON HOW TO FIX THIS, IT HAS BECOME APPARENT THAT KIA REFUSES TO ADDRESS THE THOUSANDS AND THOUSANDS OF CONSUMERS WHO HAVE BEEN AFFECTED BY THIS AND I AM COMPELLED TO REPORT AS HOPEFULLY THE NHTSA CAN COMPEL KIA TO ISSUE A RECALL FOR THIS WIDESPREAD ISSUE AS IT IS INDEED A SAFETY ISSUE. DOES SOMEBODY HAVE TO DIE TRAPPED IN THEIR KIA FOR KIA TO ADDRESS THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995762June 18, 2017
AIR BAGS
STARTED CAR, AIRBAG LIGHT CAME ON. LIGHT STAYED ON FOR ABOUT AWEEK NOW NO REASON FOR IT TO BE ON. GOING TO TAKE IT IN AND SEE WHAT I'M TOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995654June 17, 2017
ENGINE, POWER TRAIN
WHILE DRIVING ANYWHERE ABOVE 35 MPH UPON SLOWING DOWN AND THE CAR DOWNSHIFTING THE CAR JOLTS A LOUD BANG/POP IS HEARD THE CAR LUNGES YOU FORWARD IT'S QUITE VIOLENT I'VE TAKEN TO THE DEALER OVER 10 TIMES AND THEY JUST SAY THEY NOTICE THE POPPING BUT NOTHING IS WRONG THEY ALSO SAID THEY TOOK IT FOR A TEST DRIVE TO TEST THE UNBELIEVABLY HARD DOWN SHIFT . I WATCHED THEM THEIR TEST DRIVE WAS FROM THE FRONT OF THE PARKING LOT TO THE REAR . THEY NEVER WENT ABOVE 25 MPH SO THEY NEVER TESTED THE DOWN SHIFT IT'S HAPPENED FOR A VERY LONG TIME NOW AND THEY JUST KEEP DENYING IT I ALSO HAD THE TOP END OF THE MOTOR GO OUT AT 5000 MILES AND FEEL LIKE THEY ARE JUST AVOIDING IT BEING A LEMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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