Kia Sorento Complaints (2022)

228 consumer complaints on file.

#11689184September 23, 2025
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2022 Kia Sorento. The contact stated that after coming to a complete stop, while attempting to accelerate, the vehicle failed to immediately respond. Additionally, the “Battery Failure” and check engine warning lights were illuminated in red. The contact scheduled an appointment with the dealer, but the vehicle was not yet diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 26,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688811September 22, 2025
POWER TRAIN
2022 Kia Sorento LX started off with rpm acceleration randomly. It progress and started happening multiple times during a ride. Took it to Jake Sweeney Kia dealership, they were not able to pick up on any codes. They said they tried a flight recording and couldn’t record data, but not even 15 minutes off the lot the symptoms proceeded. Now the vehicle is trying to shift gears while in drive. I’ve provided videos and the dealership responded back and said, “After speaking with my manager about this situation I can't really do too much until it becomes a constant issue. I know that isn't what you want to hear but at this time without a check engine light or it happening all the time there isn't much I can accomplish for you.” Not only is this a safety hazard for myself and my child this is negligence on Kia and Jake Sweeney Kia Florence.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688125September 18, 2025
VEHICLE SPEED CONTROL
I am filing this complaint regarding a serious transmission defect in my 2022 Kia Sorento. The vehicle frequently hesitates, stalls, and at times fails to accelerate properly, creating a dangerous situation when driving in traffic, merging, or crossing intersections. This poses a direct safety hazard to me, my passengers, and other drivers on the road. I brought the vehicle to Mark Kia Service in Scottsdale, AZ. The dealership acknowledged that the transmission issue is a known defect in this model. However, they refused to repair the problem unless they could “replicate” the malfunction during their testing. Because the issue is intermittent, it does not always occur on demand, leaving me without any repair or resolution despite the safety risk. This policy effectively forces consumers to continue driving unsafe vehicles. I have already experienced several close calls where the vehicle’s hesitation and lack of response nearly caused an accident. The defect is widely reported among other owners of the 2022 Sorento, yet Kia and its dealerships are failing to provide adequate remedies under warranty. I am submitting this complaint to request an investigation into Kia’s handling of this matter. The failure to repair a known transmission defect, despite documented safety risks, places drivers and the public in harm’s way. A recall or mandatory corrective action should be considered to ensure consumer safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688056September 18, 2025
POWER TRAIN
2022 Kia sorento under 86,000 miles is jerks intermittently but no codes are being shown. Currently at the dealership and tech suspects transmission, which has been reported by numerous consumers of this issue but the recall was only applied to certain Kia sorentos and it should be broader.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686778September 12, 2025
SERVICE BRAKES
Everytime i put my car in cruise control for 1-2 minutes after i take the cruise control off the breakers are gone and them come back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686134September 9, 2025
POWER TRAIN
While driving my 2022 Kia sorento on the interstate a sudden check engine light illuminated and the car totally stalled out with a severe decrease in power causing me to almost be rear ended by interstate traffic before I could get off the road safely. After taking the vehicle to the dealership for diagnostics I was informed there was a P1C2D03 trouble code which is associated with the 8 speed dual clutch transmission indicating an internal fault in the electric oil pump of the TCU. Upon further investigation we find out this code was associated with a safety recall that went out for this particular Kia model and transmission. The original owner took this car in to have the recall repaired back in 2023 without the fault code showing or any issue presenting from the vehicle. They were simply taking it in to clear the recall they were sent. While it was at the dealership they flashed the system like they were supposed to do according to the campaign instruction and sent them on their way. Fast forward to now and I am getting this same fault that the recall was sent out for but I have the code which according to the campaign instructions Kia was supposed to replace the transmission due to a mfg defect. Kia is refusing to replace the transmission now saying the recall can not be reopened and since I am the second owner and my warranty is expired I will have to pay over $5,000 for a replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685472September 6, 2025
ENGINE
At start up, vehicle’s engine will sometimes have abnormally strong vibrations/shaking, loud noises, and will only produce reduced power (vehicle struggles to accelerate). The check engine light is illuminated when this happens. I am typically able to clear it by shutting off the vehicle one to two times. I have attempted to repair this defect at least 4 times but Kia has been unable to resolve.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684632September 2, 2025
ENGINE, POWER TRAIN
The vehicle will sometimes, after shifting from park to drive, roll backwards if on an incline, even while gassing. If not an incline when this occurs, the vehicle will not move forwards. This typically lasts for a few seconds before the transmission engages. This happens intermittently; the first time it happened to my family member, it almost caused an accident. Kia has attempted to repair this defect three times but has been unsuccessful. During the last repair attempt, the Kia tech told me that they’ve seen multiple vehicles with this issue, and that it is “normal” for Kia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681877August 20, 2025
ENGINE
The contact owns a 2022 Kia Sorento. The contact stated that while at a stop light, the accelerator pedal was depressed, and the vehicle lost motive power, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that there was a misfire in cylinder #4. The vehicle was not repaired, and the mechanic referred the contact to the dealer for additional assistance. The vehicle was taken to the dealer and was diagnosed with a fuel injector failure. The contact was informed that the fuel injectors needed to be replaced. The vehicle was not repaired. The contact was informed that the parts need to be ordered to repair the vehicle. The manufacturer was not made aware of the failure. The approximate failure mileage was 70,880.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681242August 18, 2025
FUEL/PROPULSION SYSTEM
I saw the KIA Sorento safety recall #24V-220 for the defective high pressure fuel pump. When I look up my VIN on your site, it doesn't show this affecting my vehicle. Although my vehicle does this exact same thing. It will randomly go into limp mode and not accelerate when pulling into traffic. I took it to the Kia dealer and they said it is the Fuel Rail Pressure Sensor and would be $1266 to replace. I believe this is an Increased Crash Risk due to the loss on acceleration when the vehicle converts to limp mode and should be added to the recall you issued under #24V-220.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680518August 13, 2025
UNKNOWN OR OTHER
Jenkins kia of Ocala Florida sold me this car as a certified used car on July 4 2025 without fixing or disclosing the fact this vehicle has 2 recalls! I want to file a formal complaint with you against this company. This car should never have been sold as a certified used vehicle with these 2 safety recalls not being addressed, fixed or mentioned!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679752August 11, 2025
ENGINE
My 2022 Kia Sorento keeps loosing power while I’m driving. Now the check engine light is o w
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679208August 7, 2025
POWER TRAIN, ENGINE
The engine light came on and then two hours later the entire system started flashing and the engine started stalling. The car would not accelerate and had to be taken to Kia. This is the SECOND time this has occurred. The first time, the engine froze and I could not accelerate on the highway. I barely got to the side and had to get towed to Kia. Please, please investigate this vehicle and the power train.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678045August 3, 2025
ELECTRICAL SYSTEM, POWER TRAIN, SERVICE BRAKES
My Sorento PHEV popped a P0c4e code and now the car is gutless on electric power. Kia cleared the code in an attempt to fix it but now the code is gone and it’s still weak. When I let off the brake it rolls when it used to have the power to hold it. I used to be able to get on the freeway and now I can’t get up to speed in town (35mph). It’s running in some sort of limp mode and Kia can’t see any codes. It’s loud, too. Each gear whines. It whines when I hit the brake and it regenerates electricity. It regens so little now that it doesn’t hardly slow me down anymore until I stand on them and use the brake pads. Kia said that it might be a sensor in the electric motor but it’s not replaceable and you have to replace the whole motor. Even though it’s under warranty, it’s 15 hours labor to replace it. I have family with the same car and theirs has done the same thing in the past and had to be replaced. My dealer said that they have seen a bunch of these throw that same code and have to have the motor replaced. She said she is expecting Kia to start replacing them for free or possibly recall them because of how many she has seen all doing the same thing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11672831July 11, 2025
SERVICE BRAKES
A coin slid underneath parking brake lever while driving on the freeway. The car came to sudden stop and would not move until i removed coin from under the lever. It could have caused a major accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669304June 25, 2025
ELECTRICAL SYSTEM, POWER TRAIN
Thermal Module went out, causing car to not accelerate when pressing on the gas pedal. Mileage at 76,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668787June 24, 2025
FUEL/PROPULSION SYSTEM
The fuel injectors, it is available for inspection. The vehicle feels like it is going to stop unexpectedly, or will not accelerate when it is suppose to, which leads me to feel unsafe driving it with my children. This is the same exact issue we had previously and it was confirmed and fixed by the dealership. The component was previously inspected and confirmed but since happening again has not been- I called the dealership and told them about the issue and they stated my vehicle was not included and they are on a month wait list. The check engine light is on. My check engine light came on, when accelerating the vehicle seems to "jump" or need a minute to catch up. It also makes a sputtering and a "tink-tink" noise when the vehicle is on. We had this exact issue moths ago and it was the fuel injector- which was replaced by Kia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11667838June 18, 2025
ENGINE
My 2022 Kia Sorrento’s engine seized while stopped at a stop light. It is my understanding that this is a common issue with Kia vehicles. Kia is denying this being an issue with their engines despite the documented history of this problem. Since my engine has seized the problem can’t be reproduced on my specific vehicle. It is currently at a local dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665522June 7, 2025
POWER TRAIN
Vehicle lost power and transmission failed. Vehicle only has 36,000 miles. Dealer is denying recall from manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665218June 6, 2025
POWER TRAIN
Transmission loses power.Does not go foward after being in park. Have to turn off car and start it again making weird noise never heard before when it starts and when you turn it off. Has happened several times while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento