Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11465185May 18, 2022
STRUCTURE:BODY
The paint on my 2016 Kia Sorento it's peeling off. I went to the dealer where I purchased it and still owe $10,000 they do not want to help me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464818May 16, 2022
POWER TRAIN
-I was driving my vehicle in a parking lot, stopped at the stop sign to let a car pass and hit the gas pedal and the car did not move. - My concern is what could have happened if the transmission died while I was driving. -The problem has been confirmed by the dealer that the transmission needs to be replaced. The car has less than 31,000 miles on it. I am a 2nd owner, and I only put 7,000 miles on it in 3 years but it was out of warranty. KIA even denied a Good Will replacement. - There were not any warning signs, message or symptoms. Unfortunately I have to pay 3200.00 to have it replaced and I spoke to KIA and they said that there was nothing they could do. It seems strange that a vehicle with less than 31,000 miles would have a transmission just die without any warnings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464718May 15, 2022
ENGINE
Driving 60mph, car seemed to be stalling under acceleration. Car was making a knocking sound from the engine. I was in a construction zone, with no shoulder/no pulloff. I managed to crawl to the end of construction and pull off to the side. How I didn't die that day only God knows...Was traveling to see my mom Mother's Day weekend, had my 170lb Great Dane and 60 lb Labradoodle with me. No tow company could help with transporting my dogs; only the car and me. I ended up stranded waiting for a ride for hours. Car was towed to dealer; dealer confirms the engine and all components were a total loss (Theta II engine, 2.4 liter, GDI). Repair estimate at $8,360.00!!! That is more than half of what the car is worth!! Multiple attempts to have KIA acknowledge the problem, only to be told by them that it's my fault I didn't have the recall repairs made in 2018. That's funny (in an awful way), because I never received ANYTHING about a recall. EVER. Had oil change the week prior; oil lamp never came on, I was just going by the Valvoline sticker as to time to change. They told me it was bone-dry, not a drop of oil. I wish someone could help me. This will ruin me financially.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464557May 13, 2022
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
The car engine was using excessive amounts of oil at 80,000 miles. The dealer in an attempt to save the engine did a major flush. Several components failed within 10,000 miles of that service. Spark plugs, fuel pump and catalytic converter. The car would lurch forward. It stalled at 65 mph! We were scared it would start on fire or stall again. The first time it happened there were no warning lights. After the spark plugs and fuel pump were replaced there was an engine warning light on. The dealer did check it out and the latest test revealed a hole in the catalytic converter. They could not guarantee that that was the only issue. We chose not to have any additional repairs and sold the car at a loss because we were scared to have our grandkids in the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463973May 9, 2022
ENGINE
While driving on I-35, going 75 miles an hour the engine locked. No warning lights came on, just completely shut down. Unable to pull to the side of the highway. Very dangerous Towed to dealership, yes it’s available to be inspected as warranty says it is not covered under a recall. Again very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463745May 7, 2022
ENGINE
Car burns oil excessively at a rate of 1 quart each 300 miles. No low oil light has come on to warn driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463602May 6, 2022
ENGINE
Sorento had been driving fine and then out of nowhere had engine failure. KIA is refusing to take responsibility and rectify the situation due to them saying they sent something out in July of 2018 in which I didn't even own the vehicle then. The dealership where I purchased my Sorento from never advised of there being an issue or any improvement
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463459May 5, 2022
ENGINE, UNKNOWN OR OTHER
My kia started making knocking noise. NO warning light came on while driving car home check engine light came on and car just quit. Engine is seized up for no reason .checked recalls but says none. But there was a major recall on these engines but I just bought this car from dealer 3 years ago . And, when I give it gas it don't always accelerate..I can have gas pedal to floor and go nowhere then all the sudden it will finally lunge forward. I have almost been hit a few times in my car. There has to be something wrong
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463491May 5, 2022
ENGINE
There was no indication or codes that informed us of the engine burning oil and without knowing it caused complete engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463286May 3, 2022
ENGINE
I was driving my 2016 Kia Sorento up a steep hill when all of the sudden my vehicle lost the ability to climb up. This street has many fast drivers on it, even though it was residential. I turned down the hill and when i got to the bottom my car was making a crazy loud sound from the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461638April 21, 2022
ELECTRICAL SYSTEM
A couple of months ago, we parked the Kia in the garage and the next morning, went to start the vehicle and attempted to put it in gear and the shifter button would move depress. We ended up replacing the brake switch but the problem remained. We took the vehicle to our local mechanic who ran a number of tests and determined the fault to be within the BCM module. Tests performed. They measured the voltage from the brake switch and validated the proper voltage was there. They went to the interlock solenoid at the shifter and verified the solenoid is functioning properly when provided ground. They went to the BCM (Body Control Module) connector and provided ground from the connector to the solenoid to validate there's no problems with the connectors or wire and this worked. Based on these tests, they have determined the BCM module to be at fault, either not detecting the brake is depressed or the BCM is detecting it, but it's not providing the ground needed to the solenoid. At the moment, we have resorted to pressing the shift lock release to operate the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461424April 20, 2022
UNKNOWN OR OTHER
During a mpi, valve cover gasket was brought to my attention as needed. I was told that I had a very small leak. During scheduled service maintenance, service advisor requested spark plugs and fuel assembly part to be done to since getting gasket cover replaced. I was told that I could wait due to it being a minor leak and it wouldn't cause any problems yet after discussing concern of oil leak and an upcoming road trip that I'd rather be safe than sorry. Previously had knock sensor replaced(recall item). Since having the gasket cover, plugs, fuel assembly, and topping off oil, I have noticed a white smoke today( near oil dip stick and oil cap), oil consuption still burning fast (very light travel since repair) and louder idling noise. There has never been a low oil light coming on or any other lights since I've had the knock sensor(check engine light near the end of last year) recall part fixed. I don't want to be stranded nor lose an engine with only 123k plus miles. I'm afraid that this issue may be related to all the other kia engine complaints and cause more unseen damage. I do have pics on my phone and videos. My vehicle is still being paid on via a very high interest rate and is my only source of transportation. I also have my receipts for oil changes not documented under carfax....car fax is not correct with the vehicle maintenance information. The shop that did the repairs isn't the same shop that pointed out the valve gasket cover but the are part of the same car shop..different locations
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461475April 20, 2022
ENGINE
Engine making a knocking sound. Had to have my car towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461479April 20, 2022
SUSPENSION
The rear suspension cross member on my Kia has cracked in two places. This item has been recalled on other Kia Sorento's. The NHTSA campaign ID is 16V480000. This is a factory defect but Kia says it only applies to a cetain number of VIN numbers. Kia needs to apply this recall to more VIN numbers, especially the parts that have cracked. As Kia says in its recall, this could cause a serious accident if the suspension gives out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461504April 20, 2022
ENGINE
Vehicle has excessive oil consumption. Not leaking, but burning oil at a rate of 1 quart every 500 miles. After 65K miles it has been consistant. Now at 115K the engine is clicking like there is a bent valve or something. This needs to be addressed by Kia,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461506April 20, 2022
ENGINE
Engine failure without warning at 88,000 miles. Car has been driving fine got an oil change 4 days ago. Today was driving to work and started hearing a knocking noise and ended up having to have car towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461528April 20, 2022
ENGINE
My oil light was flickering on for a second when taking a sharp curve or turn, checked it to be safe because I am so for a oil change and it was BONE DRY, there was absolutely no oil in it at all but the light never came on. I had to add 4 qts of oil just so I had some until my service appointment in two days. Why isn’t the oil light coming on to indicate low or no oil in the vehicle?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461289April 19, 2022
UNKNOWN OR OTHER
After 30 minutes parking in driveway rear underneath rear hatch erupted in flames. Flames engulfed entire rear of vehicle. Only outside no damage from fire inside vehicle. Started in trailer hitch rear area. Hitch was installed by Kia dealership when we purchased vehicle. Hitch was never used.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11461220April 18, 2022
STEERING
The Motor Driven Power Steering (MDPS) has failed on our 2016 KIA Sorento on three separate occasions, with the most recent on March 25th, 2022. Each time we have taken the vehicle to our local Kia Dealership, the 1st time they confirmed the issue and provided us an estimate of near $5,000.00. We differed the repair, which appeared to be wise as we received a letter from Kia extending the Vehicle Warranty for this exact issue to 5 yrs/150,000 miles. HOWEVER after a 2nd incident of steering failure the dealer said "could not validate the issue" and to "bring it back if it happens again. Well it happened again, This time we recorded a video which we will retain if there is another denial of service from our local Kia Dealer. However they denied the repair again. At this point we are extremely frustrated and do not feel confident to return to the local Kia dealer we have contacted KIA America, Inc. although they are not standing behind their product. It is our desire and expectation that we can obtain remedy of this documented and dangerous warranty failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461114April 18, 2022
ENGINE
Engine failure with no warning at 162,000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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