Kia Sorento Complaints (2012)

880 consumer complaints on file.

#10679258January 27, 2015
SERVICE BRAKES
I PURCHASED CAR AROUND SEPTEMBER 2013. I STARTED TO NOTICED SOMETIME LATER IN 2013. AS I PULL OUT OF MY DRIVEWAY, GET TO THE END OF DRIVEWAY AND STOP TO WAIT ON TRAFFIC. I NOTICED THIS GRINDING LIKE SOUND WHEN I APPLY MY BRAKES. HOWEVER I ALSO NOTICED THIS SOUND WHEN I APPLIED MY FOOT FROM THE BRAKE TO GAS PEDAL. SO WHEN I TOOK CAR IN FOR SERVICE I ASKED IF MY BRAKES WOULD BE CHECKED, THEY SAID YES. TOLD ME BRAKES WERE FINE. CONTINUED TO HEAR THIS NOISE. EXPLAINED THE NOISE ON ONE OCCASION AT THE DEALERSHIP WHILE GETTING SERVICE AND THEY STILL SAID NOTHING WAS WRONG. IT IS NOW JANUARY 2015 AND I STILL HERE THAT SAME NOISE. I DECIDED TO CHECK ONLINE TO SEE IF OTHERS WERE HAVING THIS SAME ISSUES AND SINCE I WAS ABLE TO FIND AT LEAST 2 OTHER CASES REPORTED. I THOUGHT MAYBE I SHOULD REPORT WHAT WAS HAPPENING TO ME TO AND HOPEFULLY IT WOULD BE LOOKED AT SOONER RATHER THAN LATER. THEY CALLED IT BRAKE HYDRAULIC PROBLEMS. I HAVE NO IDEA WHAT OR IF ANY SOLUTIONS ARE BEING LOOKED AT BECAUSE THESE PEOPLE REPORTED THIS BACK IN 2012 AND HERE IT IS 2015 AND I HAVEN'T HEARD ANYTHING ABOUT ANY RECALLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672856January 15, 2015
ELECTRICAL SYSTEM
I WAS DRIVING AT 55 MPH WHEN MY BATTERY LIGHT CAME ON. WITHIN SEVERAL MINUTES EVERY WARNING SYMBOL LIGHT BEGAN TO LIGHT UP. MY RADIO EVENTUALLY SHUT DOWN AND THE FRONT DASH LIGHTING WENT OUT. I GOT OFF THE HIGHWAY AND WAS ABLE TO DRIVE FOR ANOTHER COUPLE OF MILES, BUT THE ENGINE POWER WAS DWINDLING. I EVENTUALLY LOST ACCELERATION AND POWER BRAKES AND STEERING. MY CAR HAS A PUSH BUTTON START AND I WAS UNABLE TO SHUT IT OFF. THE ENGINE WAS RUNNING VERY ROUGHLY. I WAS UNABLE TO SHIFT THE CAR INTO PARK- ONLY DRIVE OR NEUTRAL AND COULD NOT GET MY FLASHERS TO COME ON. AFTER 5-7 MINUTES, THE CAR FINALLY DIED AND I COULD SHIFT IT INTO PARK AND THE HAZARD LIGHTS CAME ON. I HAD MY CAR TOWED TO A KIA DEALERSHIP AND WAS TOLD THE FOLLOWING BUSINESS DAY THAT MY BATTERY WAS COMPLETELY DEAD AND WOULD HAVE TO BE REPLACED BEFORE ANYTHING ELSE COULD BE CHECKED. AFTER THE BATTERY WAS REPLACED I WAS TOLD THE ALTERNATOR WAS WORKING FINE. I AM CONCERNED ABOUT THIS INCIDENT AS IT CREATED A VERY DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671958January 12, 2015
ELECTRICAL SYSTEM
AT DEALERSHIP TO POSSIBLY PURCHASE USED 2012 KIA SORENTO. VEHICLE WOULD NOT START. DEALER HAD TO JUMP START. EVERYTHING SEEMED OK AND DROVE TO NEARBY PARKING LOT TO LOOK OVER THE CAR. LEFT THE CAR RUNNING IN PARK AND AFTER 5 MINUTES VARIOUS DASH LIGHTS BEGAN TO LIGHT UP, ENGINE WOULD NOT ACCELERATE, AND THE STOP BUTTON WOULD NOT SHUTDOWN THE CAR. EVENTUALLY THE ENGINE LABORED AND THEN STOPPED. CALLED DEALER AND WE JUMP STARTED THE ENGINE. ON THE WAY BACK TO DEALERSHIP (LESS THAN A MILE) THE ENGINE LABORED, THROTTLE WOULD NOT RESPOND, POWER STEERING GOT VERY HEAVY, AND THEN THE ENGINE QUIT. THIS HAPPENED TWICE REQUIRING JUMP STARTS. IT DIED AGAIN ENTERING THE DEALERSHIP. BATTERY HAD BEEN REPLACED BY DEALERSHIP BUT TROUBLESHOOTING DETERMINED THE ALTERNATOR WAS NOT CHARGING. SENT TO KIA DEALERSHIP AND THEY REPLACED THE ALTERNATOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670206January 5, 2015
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
DRIVING WEST ON INTERSTATE 70 IN COLORADO AN HOUR WEST OF DENVER. THE REAR SUNROOF SHATTERED INTO HUNDREDS OF PIECES FOR NO APPARENT REASON. NO INJURIES. CAR TRAVELING ABOUT 55MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10660378November 23, 2014
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TODAY, SUNDAY NOVEMBER 23, 2014 I WENT TO OPEN MY TRUNK...IT FELT REALLY HEAVY AS I WENT TO LIFT IT...TO MY AMAZEMENT THE STRUTS THAT HOLDS UP THE TRUNK WOULD NOT KEEP THEM UP. I'M GLAD IT DID NOT COME DOWN ON ME WHILE I WAS GETTING MY GROCERY OUT OF THE TRUNK...NOW WHAT DO I DO TO GET THIS FIXED...I ONLY HAD THIS VEHICLE FOR FOUR MONTHS AND NOW THIS HAS HAPPENED. THIS IS A VERY DANGEROUS SITUATION!!! IT COULD HAVE COME DOWN ON MY BACK AS I WAS REACHING INTO THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658815November 18, 2014
POWER TRAIN, ENGINE
VEHICLE BEGAN LEAKING OIL, OIL LIGHT CAME ON. REFILLED WITH OIL TO TRY AND FIND THE LEAK WITHOUT SUCCESS. MECHANIC FOUND A BAD OIL PRESSURE SWITCH. THE OIL POOLED UP IN A VALLEY IN THE ENGINE. THIS VALLEY HAD A MANUFACTURED HOLE IN THE TOP OF IT AND THAT'S WERE THE OIL WAS DUMPING OUT ONTO THE GROUND. MADE IT APPEAR THAT IT WAS A REAR MAIN SEAL LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654923November 14, 2014
SEAT BELTS
I WAS IN A STOPPED POSITION WHEN I WAS REAR ENDED BY A VEHICLE WHO WAS REAR-ENDED BY A 3RD VEHICLE. I WATCHED MY 9 YEAR OLD WHO WAS BUCKLED IN THE 2ND ROW PASSENGER SIDE GET THROWN AROUND FORWARDS AND BACKWARDS DURING THE FIRST IMPACT, I THEN PUT THE CAR INTO PARK AS WE WERE HIT A SECOND TIME AND I WATCHED HER GET THROWN AROUND FORWARD AND BACKWARD AGAIN. THE SEATBELT DID NOT ENGAGE AT EITHER POINT OF IMPACT. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10652890November 5, 2014
ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING TO WORK AT 55 MPH AND ALL THE LIGHTS ON THE DASH CAME ON AND MY HEAD LIGHTS SHUT OFF. MY CAR RESTARTED RIGHT AFTER THAT AND NOW IT HAS DONE IT THREE TIMES SINCE THEN. I AM NERVOUS WHEN I DRIVE BECAUSE, I FEAR I WILL BE STALLED SOMEWHERE AND IT WILL BE WINTER. I DRIVE 47 MILES ONE WAY TO WORK. I AM SERIOUSLY THINKING OF TRADING THE CAR OFF. I KNOW I WON'T GET ANYTHING FOR IT BUT, AT LEAST I WILL BE SAFE. WE WERE TOLD BY KIA THAT IF THE CAR SHUTS OFF IT IS RESETTING THE COMPUTER AND THEY WILL BE UNABLE TO DIAGNOSE IF A DUMMY LIGHT DOESN'T STAY ON. I SEE THERE ARE MORE COMPLAINTS ABOUT THE SAME ISSUE I AM HAVING WITH MY KIA AND I THINK KIA SHOULD DO A RECALL ON THEM. THIS IS A SERIOUS ISSUE AND I THINK IT NEEDS TO BE RESOLVED ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650406October 27, 2014
AIR BAGS
AIR BAG LIGHT IS PERMANENTLY ON. HAVE BEEN TOLD ITS THE CLOCK SPRING, AND WANT $400 TO REPLACE. IT IS JUST OUT OF WARRANTY. I HAVE NOTED RECALLS WITH KIA OTHER MODELS. OBVIOUSLY A WEAK POINT IN THIS MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650090October 26, 2014
POWER TRAIN
MY 10-YEAR OLD SON, WITHOUT MY KNOWLEDGE, WAS PLAYING IN OUR 2012 KIA SORENTO ONE SUNDAY AFTERNOON. IT'S THE PUSHBUTTON START TYPE AND HE DIDN'T HAVE THE KEY FOB. THAT WAS IN THE HOUSE. REGARDLESS, WITHOUT THE CAR STARTED AND WITHOUT HIS FOOT ON THE BRAKE, HE WAS ABLE TO SHIFT THE VEHICLE OUT OF PARK AND INTO NEUTRAL. BECAUSE THE SORENTO WAS PARKED ON AN INCLINE, IT BEGAN TO COAST BACKWARD DOWN THE DRIVEWAY. OUR SON TRIED TO PUT THE SUV BACK INTO PARK. BECAUSE IT WAS MOVING, HE WAS UNABLE TO DO THIS. SO, IN A PANIC, HE JUMPED OUT OF THE TRUCK AND TRIED TO STOP IT BY GETTING BEHIND IT AND TRYING TO SLOW IT DOWN. HE WAS UNSUCCESSFUL AND ENDED UP BEING CRUSHED BETWEEN THE SORENTO AND A TREE IN THE YARD. THIS RESULTED IN A HUGE LACERATION IN HIS KNEE, SERIOUS BRUISING TO HIS LUNGS, 4 CRACKED RIBS AND A CRACKED PELVIS. HE SPENT NEARLY 3 WEEKS IN THE HOSPITAL INCLUDING 10 DAYS IN THE PEDIATRIC INTENSIVE CARE UNIT AT CHILDREN?S HOSPITAL. AFTER THE INCIDENT, I TRIED TO RECREATE WHAT HAPPENED. I WAS ABLE TO SHIFT IN AND OUT OF PARK WITHOUT MUCH FORCE AT ALL. THIS IS WITHOUT A KEY FOB IN THE CAR, WITHOUT THE CAR BEING ON, WITHOUT MY FOOT ON THE BRAKE, AND WITH THE DRIVER?S SIDE DOOR OPEN. OUR SON WAS VERY SERIOUSLY INJURED, BUT THIS COULD HAVE BEEN MUCH WORSE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10649568October 24, 2014
EQUIPMENT ADAPTIVE/MOBILITY, STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE STRUTS ON MY BACK LIFT GATE ARE ALREADY WORN OUT ON A 2012 KIA SORENTO. I HAD A 2007 KIA SPORTAGE PRIOR TO THIS VEHICLE AND NEVER HAD A PROBLEM WITH THE BACK STRUTS ON THE LIFT GATE. ON THE SPORTAGE THE GLASS OPENED SEPARATELY FROM THE BOTTOM HALF OF THE LIFT GATE. HOWEVER, THIS NEWER VEHICLE WORE OUT THE BACK LIFT GATE STRUTS IN JUST OVER 2 YEARS WITH ONLY 35,000 MILES ON THE VEHICLE. THE BACK LIFT GATE IS NOT SEPARATED BETWEEN THE DOOR AND THE GLASS SO THE ENTIRE BACK LIFT DOOR IS EXTREMELY HEAVY TO OPEN AND HOLD WITHOUT THE STRUTS TO KEEP THE TRUNK DOOR LIFTED AND HAS THE POTENTIAL TO HURT SMALL CHILDREN OR EVEN ADULTS WHO ARE NOT ANTICIPATING A SUDDEN FAILURE OF THE STRUTS ON A VEHICLE WITH SUCH LOW MILEAGE. AT THIS POINT, THE ENTIRE TRUNK AREA CANNOT BE USED UNTIL THE PROBLEM IS FIXED, BUT REPAIR SHOPS WANT OVER $500 TO FIX A PART THAT SHOULD NOT HAVE WORN OUT THIS QUICKLY TO BEGIN WITH. I WILL ATTEMPT SEEK REMEDY FROM KIA DIRECTLY, BUT WANTED TO BRING THE ISSUE UP IN CASE OTHERS ARE EXPERIENCING SIMILAR PROBLEMS FOR TREND ANALYSIS AND POTENTIAL RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649446October 23, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
ON FRIDAY, OCT 17, 2014 I DROVE OVER 600 MILES WITH MY SON TO AN EVENT AND RETURNED HOME. THE NEXT MORNING I DISCOVERED THE SUNROOF WAS SHATTERED. THE CAR WAS PARKED NEXT TO OUR HOUSE IN OUR DRIVEWAY AT THE TIME. IT WAS VERY STRANGE AS NOTHING HAD FALLEN ON THE CAR AND THERE APPEARED TO BE NO CAUSE. WHEN I CALLED THE KIA DEALERSHIP THEY INITIALLY DENIED KNOWING OF ANY SIMILAR PROBLEMS WITH SUNROOFS SHATTERING. AFTER I GOOGLE - RESEARCHED IT AND TALKED TO THEM ON MONDAY, OCT 20, THEY THEN SAID THEY WOULD NOT PAY FOR IT AND I SHOULD JUST SUBMIT IT AS A CLAIM TO MY INSURANCE COMPANY. I HAVE 100 % GLASS COVERAGE BUT THIS SEEMS LIKE A DEFECT AND COULD HAVE BEEN A BIG PROBLEM IF IT HAD HAPPENED WHEN MY SON & I WERE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641679October 6, 2014
ELECTRICAL SYSTEM, SEATS, EXTERIOR LIGHTING
WHILE DRIVING AT HIGHWAY SPEEDS ALL DASHBOARD INSTRUMENTATION, A/C AND HEADLIGHTS WERE LOST. IT WAS LATER DETERMINED THAT A SHORT IN THE DRIVER'S SEAT WIRING HARNESS HAD BLOWN THE FUSE FOR CONTROL MODULE #2 RESULTING IN THE AFOREMENTIONED INSTRUMENTATION AND SAFETY EQUIPMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638359September 23, 2014
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 2 MPH, THE VEHICLE STOPPED ABRUPTLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE ONLY OCCURRED WHEN DRIVING IN RAINY WEATHER CONDITIONS AND SNOW COVERED ROADS. THE DEALER STATED THAT THE FRONT DRIVER SIDE INTERIOR BRAKE PAD BECAME STUCK. IN ADDITION, THE TEXTURE OF THE FRONT ROTOR WAS SMOOTH AND SHINY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632804September 12, 2014
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
MY WIFE AND I WERE DRIVING ON I-85 NORTH OUTSIDE OF DURHAM, NC. THERE WERE NO CARS AROUND OR IN FRONT OF US FOR AT LEAST 1/4 MILE. THERE WAS A LOUD BANG AND THEN WIND NOISE. THE SUNROOF HAD EXPLODED FOR NO REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631847September 9, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE ACCELERATED WITHOUT WARNING. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 8,806.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626138August 18, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHILE DRIVING OUR SUNROOF EXPLODED. THERE WAS NO OBJECT THAT HIT IT. IT JUST SPONTANEOUSLY SHATTERED. THE SUNROOF WAS CLOSED AT THE TIME BUT THE SUNROOF SLIDING SHADE WAS OPEN...UPDATED 08-26-14 *BF UPDATED 8/29/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619260August 6, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
DRIVING ON HIGHWAY AT A SPEED OF 60 MPH. SUNROOF EXPLODED, OR SHATTERED, I SHOULD SAY. NO VEHICLES IN FRONT OF ME. NOTHING ABOVE ME. IN OTHER WORDS, I DON'T BELIEVE THAT THE SUNROOF WAS HIT BY ANY DEBRIS OR OBJECT. SIMPLY, OUT OF THE BLUE, SHATTERED.. UPDATED 08-20-14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618792August 4, 2014
ENGINE, POWER TRAIN
WHILE IN REGULAR TRAFFIC WHEN GAS IS APPLIED, CAR WILL START TO MOVE FORWARD THEN ACT AS THOUGH THE MOTOR HAD BEEN TURNED OFF. IF YOU ADD MORE PRESSURE TO GAS PEDAL NOTHING HAPPENS, THAN ALL OF A SUDDEN THE CAR WILL LURCH FORWARD AT A HIGH RATE OF SPEED AS IF YOU HAD PUSHED THE GAS PEDAL TO THE FLOOR. THIS CONDITION HAS HAPPENED AS LEAST 40 OR MORE TIMES IN 14K MILES. THIS CONDITION HAPPENED AT LEAST 6 TIMES WHILE ON VACATION IN NV. WHILE MAKING A RIGHT TURN FROM A DEAD STOP, THE CAR LURCHED FORWARD, ALMOST CAUSING ME TO HAVE A HEAD-ON COLLUSION WITH ANOTHER DRIVER. I REPORTED THIS CONDITION TO KIA WHEN IT FIRST HAPPENED DURING SERVICE, AND THEY SAID THEY COULD FIND NOTHING WRONG. THE LAST TIME I REPORTED IT WHEN CAR WAS IN FOR SERVICE, KIA, KEPT MY CAR. THAT WAS ABOUT THREE WEEKS AGO AND SINCE THEN I HAVE HAD TWO CALLS FROM THE KIA FACTORY, TELLING ME THEY WERE LOOKING INTO THIS ISSUE AND IF I HAVE ANY QUESTIONS I WAS TO GIVE THEM A CALL. THE PHONE NUMBER I WAS GIVEN WAS 1-800-333-4542 EXT. [XXX] AND MY CASE # IS [XXX]. AS TODAY AUG 4, 2014, KIA STILL HAS MY SORENTO AND I'M DRIVING THEIR LOANER CAR. " ALSO" MY WIFE WILL NOT DRIVE OUR CAR UNTIL THIS PROBLEM IS CORRECTED IN FEAR IT MIGHT HAPPEN TO HER. SHE WAS A PASSENGER IN A BAD ROLLOVER ACCIDENT AND HAS BECOME FEARFUL OF ANY CONDITION THAT'S OUT OF THE ORDINARY WITH A CAR. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615421July 22, 2014
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE INDEPENDENTLY SHIFTED INTO PARK. THE CONTACT ALSO MENTIONED THAT EXCESSIVE FORCE WAS APPLIED TO THE BRAKE PEDAL IN ORDER FOR THE VEHICLE TO SHIFT INTO PARK ON SEVERAL OCCASIONS. ADDITIONALLY, WHILE EXITING, THE VEHICLE ATTEMPTED TO ROLL AWAY AND THE BRAKE PEDAL WAS APPLIED. THE FAILURE RECURRED INTERMITTENTLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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