Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#11022477September 9, 2017
STEERING
MY CAR STARTED SCREECHING AND STEERING WHEEL MADE A KNOCKING SOUND AFTER LEAVING CHURCH ON 08/27/2017. I THOUGHT IT COULD NOT BE MY POWER STEERING FLUID WAS LOW. THE NEXT DAY MY DAY CHECKED THE LEVEL. IT WAS BELOW THE HALF MARK ON THE RESERVOIR. MY DAD FILLED IT NOSIE STOPPED AND THE KNOCKING TWO DAYS LATER IT STARTED AGAIN. I REFILLED THE RESERVOIR NOSIE STOPPED EXCEPT THIS TIME GRINDING CONTINUED. THE VERY NEXT DAY LOW AGAIN GRINDING KNOCKING AND HARD TO STEER. I COULD NOT TURN THE STEERING WHEEL. I ASKED ABOUT A RECALL. AS USUAL I WAS TOLD BY THE DEALER THERE ISN'T ONE. I FILLED THE RESERVOIR AND THE FLUID POURS OUT FROM THE RACK AND PINION. YET THERE IS NO RECALL. THIS IS DANGEROUS. I'M GOING TO CALL THE KIA HEAD QUARTERS TO CHECK ON A RECALL SC147
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021476September 5, 2017
STRUCTURE:BODY
I AM UNABLE TO OPEN MY DRIVERS SIDE REAR DOOR FROM THE OUTSIDE. THIS SEEMS TO BE QUITE A PREVELENT PROBLEM ON SEVERAL KIA MODELS. I HAVE SEEN THAT MANY PEOPLE HAVE HAD THE SAME PROBLEM. SOME WITH MULTIPLE DOORS ON THE SAME VEHICLE. THIS IS A SFETY ISSUE AS YOU CAN'T QUICKLY GET INTO THE VEHICLE TO IF YOU HAD SMALL CHILDREN IN THE BACK AND THER WAS AN EMERGENCY OR IF FIRST RESPONDERS NEEDED ACCESS TO THE BACK OR ANY DOOR THAT HAD THIS PROBLEM FOR THAT MATTER. THE REASON I AM REPORTING THIS IS THAT I HAVE SEEN TOO MANY PEOPLE WITH THIS ISSUE ON THERE KIA SORENTOS AND OTHER MODELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021221September 2, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
FOR SEVERAL MONTHS NOW, THE DASHBOARD WARNING LIGHTS HAVE COME ON, USUALLY FOUR AT A TIME AS I'M DRIVING. IT SEEMS TO HAPPEN MOST OFTEN WHEN IT'S RAINING. I HAD THE KIA DEALER IN LAS CRUCES, NM TRY TO DETERMINE THE PROBLEM WHEN I HAD THE CAR IN FOR A COUPLE RECALLS ABOUT TWO YEARS AGO. THEY COULD NOT DETERMINE THE CAUSE OF THE PROBLEM. ABOUT 3 MONTHS AGO I HAD A SHOP WITH A AAA MASTER MECHANIC TRY TO DETERMINE THE PROBLEM AND THEY ALSO COULD NOT DETERMINE THE REASON THE WARNING LIGHTS WERE COMING ON. THEY COULD NOT FIND A SHORT IN THE WIRING THAT I THOUGHT MIGHT BE THE CAUSE. THE LIGHTS EVENTUALLY GO OFF, USUALLY AFTER THE CAR HAS NOT BEEN DRIVEN FOR SEVERAL HOURS OR OVERNIGHT. I'M CONCERNED THAT, ALTHOUGH I'VE NOT EXPERIENCED SIGNIFICANT PROBLEMS WHEN THE DASH WARNING LIGHTS COME ON, COULD A POSSIBLE REAL SAFETY ISSUE OCCUR IF ONE OF THE SYSTEMS INDICATED BY THE LIGHTS ACTUALLY MALFUNCTION? FOR A WHILE WHEN THE LIGHTS CAME ON, THE CAR'S STEERING SEEMED TO BE EFFECTED--ON WINDY CURVY ROADS THE CAR WOULD DEFINITELY OVER STEER ON CURVES, AS THOUGH SOMEONE ELSE WERE IN CONTROL. I WOULD APPRECIATE ANY INFORMATION YOU MIGHT HAVE ON SIMILAR PROBLEMS AND HOW THEY WERE CORRECTED. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021134September 1, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE ABS, STABILITY CONTROL, AND DOWNHILL TRACTION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO RIVERCHASE KIA (2200 US-31, PELHAM, AL 35124 (205) 987-6518) WHERE IT WAS DIAGNOSED WITH A DEFECTIVE MODULE THAT NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED BECAUSE THE DEALER STATED THAT THE RECALL EXPIRED. THE CONTACT STATED THAT THE DEALER DID NOT PROVIDE THE RECALL INFORMATION. THE DEALER ALSO STATED THAT IN MAY OF 2017, WHILE THE VEHICLE WAS AT THE DEALER FOR AN OIL CHANGE, THEY CHECKED A MODULE THAT CONTROLLED THE WARNING INDICATORS, BUT THE MODULE WAS FINE AND COVERED IT IN SILICONE. THE CONTACT WAS INFORMED THAT HE WOULD HAVE TO PAY FOR THE REPAIRS. THE CONTACT WAS ALSO INFORMED THAT A PART IN THE REAR DRUM NEEDED REPLACEMENT ALONG WITH THE MODULE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021132September 1, 2017
STRUCTURE:BODY
DRIVER'S SIDE DOOR HANDLE MALFUNCTIONED. CAN UNLOCK DOOR WITH KEY OR KEY FOB, BUT DOOR WILL NOT OPEN. HAVE TO CLIMB INTO BACK SEAT TO MANUALLY OPEN DRIVER'S SIDE DOOR. THIS IS A SAFETY ISSUE! COMPLETELY RIDICULOUS TO HAVE TO DO WHEN IT'S RAINING, OR WHEN NEEDING TO ENTER THE CAR QUICKLY. I'M READING ONLINE THAT IT IS A FAULTY ACTUATOR SWITCH. DEALERS ARE CHARGING UP TO $500 TO FIX. THIS NEEDS TO BE A RECALL FROM THE MANUFACTURER. NOT BRAGGING ABOUT MY KIA ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019981August 27, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
WHEN DRIVING AT STABLE SPEED THE VEHICLE OFTEN "FEELS" AS IF THE GAS IS NOT GETTING TO THE MOTOR. THE SPEED OF THE CAR VARIES, REGARDLESS OF THE AMOUNT OF PRESSURE ON THE GAS PEDAL. THE CAR ALSO SHOWS LOW TIRE LIGHT, ALONG WITH ALL LIGHTS ON THE DASHBOARD AT RANDOM TIMES. THE LIGHTS WILL APPEAR WHEN YOU START THE VEHICLE AND THE TIRE PRESSURE LIGHT REMAINS ON AT ALL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016154August 18, 2017
UNKNOWN OR OTHER
PARKED VEHICLE, FRONT DRIVER SIDE DOOR FAILS TO OPEN FROM OUTSIDE HANDLE BUT WILL OPEN FROM INSIDE HANDLE. KEYLESS ENTRY CLICK DOESN'T SOUND LIKE IT'S WORKING RIGHT AS WELL. KINDA WEAK SOUNDING. LOOKING AT DOOR LATCH WHILE USING KEY FOB FOR LOCK/UNLOCK NOTHING MOVES BUT OTHER DOORS ARE HEARD AND SEEN LOCKING/UNLOCKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016152August 18, 2017
POWER TRAIN
WHILE DRIVING THE CAR IT LOSES POWER , I START TO SMELL BURNT TRANSMISSION FLUID SO I TAKE IT TO EAGLES TRANSMISSION HERE IN MCKINNEY TX. TO FIND OUT THE TRANSMISSION NEEDS REPLACING. WHIS IS COSTING ME $2100 THAT INCLUDES NEW TRANSMISSION & PRICE OF LABOR. I GOOGLED THIS PROBLEM ON 2011 KIA TO SEE IF IT'S A RECALL BUT UNFORTUNATELY ITS NOT BUT IT WAS FOR THE 2011 KIA SORENTO 4 , CYLINDER. BUT IT'S A LOT OF TOPICS ON OUR 2011 KIA V6 ENGINE BUT NEVER BECAME A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016194August 18, 2017
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING 45 MPH, THE VEHICLE LOST POWER AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO KIA OF ALLIANCE (LOCATED AT 2010 W STATE ST ALLIANCE, OH 44601), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: K3452308. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014914August 13, 2017
STRUCTURE:BODY
LEFT REAR DOOR WILL NOT OPEN BY DOOR HANDLES INSIDE OR OUTSIDE EVEN WITH THE DOOR UNLOCKED IF KIDS ARE IN THE CAR IT IS A SAFETY HAZARD SITTING STILL WHEN IT FIRST HAPPENED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014964August 13, 2017
POWER TRAIN
WHILE I WAS DRIVING ON A CITY STREET AND TURNING A CORNER THE CAR MADE A LOUD CLUNKING SOUND THEN STOPPED. THE ENGINE CONTINUED TO RUN BUT THE CAR WOULDN'T MOVE FORWARD. TRIED TO SHIFT GEARS BUT ENGINE JUST REVED UP BUT WOULD GO. HAD TO PUT THE EMERGENCY BRAKE ON TO KEEP IT FROM ROLLING. FINALLY HAD TO HAVE IT TOWED OFF THE STREET. WE TOOK IT TO A MECHANIC AND HE THOUGHT IT WAS THE SAME ISSUE AS THE NHTSA CAMPAIGN ID 11V258000 AND GROUP SERVICE CAMPAIGN NUMBER SC 082 [REV 5] SO HE CALLED THE LOCAL KIA DEALER TO CONFIRM. DESPITE MY CAR FITTING MAKE/MODEL/YEAR/MANUFACTURE DATE THEY SAID THIS VIN WAS NOT PART OF THE RECALL. HE SUGGESTED THAT I DO FURTHER RESEARCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014787August 12, 2017
POWER TRAIN
CAR JOLTS/SHUDDERS/ SLIGHTLY JERK WHEN PRESSING ON THE GAS PEDAL FOR MORE POWER. CAR SUDDENLY JERKS FORWARD WHEN GOING FROM 60 TO 65 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014731August 11, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHEN THE VEHICLE WAS STARTED, THE PASSENGER SIDE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014748August 11, 2017
AIR BAGS
AIR BAG WARNING LIGHT CAME ON AND HAS STAYED ON. TOOK CAR BACK TO DEALER WAS TOLD THAT THE CLOCK SPRING REPLACEMENT IS UNDER A RECALL AND THAT THE OCS MAT IS DEFECTIVE I CANT PAY 2000.00 FOR THIS REPAIR AND THINK THAT THIS SHOULD BE RECALLED AS IT GOES HAND IN HAND WITH THE CLOCK SPRING. PLEASE LOOK INTO THIS MATTER AS IT IS NOT COVER UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013854August 9, 2017
AIR BAGS
AIRBAG WARNING LIGHT CAME ON UNEXPECTEDLY EVEN THOUGH THE AIRBAGS HAVE NEVER BEEN DEPLOYED AND THERE HAS BEEN NO DAMAGE TO THE VEHICLE. THERE ARE NUMEROUS COMPLAINTS ONLINE ABOUT THIS SAME ISSUE DESCRIBING A BROKEN CLOCK SPRING OR PASSENGER OCCUPANT SENSOR MAT. KIA HAS HAD THIS SAME ISSUE WITH OTHER MODELS AS WELL AND THERE NEEDS TO BE A RECALL ASAP. I WILL NOT BE ABLE TO FIX THE PROBLEM AT THIS TIME SINCE I HAVE MOUNTING MEDICAL BILLS. KIA NEEDS TO ADD THIS VEHICLE TO THE RECALL LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013930August 9, 2017
STRUCTURE:BODY, UNKNOWN OR OTHER
THE PASSENGER SIDE DOOR HANDLE COMPLETELY FELL OFF IN MY HAND WHEN I ATTEMPTED TO OPEN THE DOOR TO GET MY GRANDCHILD OUT OF THE CAR. THE CAR HANDLED WAS DEFECTIVE AND MY GRANDCHILD REMAINED IN A CAR IN EXTREME HEAT WHILE I TRIED TO GET INTO THE CAR ANOTHER WAY. I CRAWLED OVER THE DRIVER'S SET AND PUSHED THE DOOR OPEN FROM THE INSIDE TO BE ABLE TO PULL THE CHILD OUT. I SHOULD NOT HAVE TO CRAWL AROUND IN MY CAR TO GET A MINOR OUT OF IT. NOR SHOULD ANYONE BE EXPOSED TO TEXAS HEAT FOR ANY AMOUNT OF TIME DUE TO CAR FAILURE. CALLED KIA CUSTOMER CENTER AND WAS TOLD TO TAKE CAR TO BE EVALUATED AT A DEALERSHIP NEAR ME - THEY CHOSE. THE SERVICE AREA DIDN'T EVEN LOOK AT THE CAR -- SAW THE CAR HANDLE I BROUGHT IN AND SAID 'WELL WHY YOU BRINGING IT IN. IT'S BROKE. I CAN TELL THAT BY LOOKING AT IT." HE SAID HE WOULD OPEN A WORK ORDER THAT DAY. NO RESPONSE, I CALLED KIA AND THEY CALLED THIS PERSON WHO SAID HE WAS JUST THEN WRITING UP THE ORDER. WEEKS LATER I CALLED KIA CUSTOMER SERVICE AND I WAS TOLD THAT SOME SALES MANAGER (NO NAME, WOULD NOT PROVIDE PHONE NUMBER) HAD DENIED COVERING THE REPAIR OF THE PART. I TOLD THE KIA SERVICE TO APPEAL IT -- THIS PLASTIC PART IS ON THE PASSENGER SIDE OF MY CAR. FOR 6 YEARS, THIS CAR HAS BEEN USED BY ME EXCLUSIVELY M-F TO AN FROM WORK. ONCE IN AWHILE ON THE WEEKENDS, I TAKE A GRANDCHILD TO AN EVENT OR SOMETIMES I HAVE CARRIED HUSBAND TO YMCA.. IF THE PART FAILED DUE TO USE, THE DRIVERS SIDE HANDLE SHOULD HAVE FAILED. I LOOKED ONLINE AFTER LEARNING FROM KIA THAT THERE WOULD NOT BE A RECALL ON THIS ISSUE. I SAW HUNDREDS OF PEOPLE IN THE SAME SITUATION I WAS IN - WARRANTY DIDN'T COVER IT SINCE IT WAS OVER 70,000 MILES. THE 'FIX' REPAIR IS OVER $500. I SAW THAT A CLASS ACTION IS BEING DISCUSSED. SINCE IT IS ALWAYS THE PASSENGER DOOR HANDLE THAT FAILS FOR 2011 KIA, IT IS OBVIOUSLY DUE TO KIA USING A SUBSTANDARD PART.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013616August 8, 2017
POWER TRAIN
I WAS DRIVING AT 65 MILES AN HOUR ON FLAT ROADS AND THE CAR WENT TO SHIFT TO A HIGHER GEAR AND CLUNK THE TRANSMISSION FEELS AS THOUGH IT IS GOING TO BREAK. THIS HAS HAPPENED NUMEROUS TIMES. I HAVE ALSO HAD TROUBLE WITH THE CLUNKING NOISE WHEN I AM GOING 40 AND GETTING READY TO SPEED UP. PLEASE HELP FIX THIS PROBLEM FOR THE SAFTEY OF OTHERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012953August 5, 2017
STRUCTURE:BODY
THE DRIVER DOOR WON'T OPEN FROM THE OUTSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012893August 4, 2017
STRUCTURE:BODY
MY CARE IS ONLY 6 YEARS OLD AND I HAVE ALREADY HAD TO REPAIR AND REPLACE MY DOOR LATCHES ON THE DRIVER DOOR AND THE PASSENGERS DRIVER SIDE DOOR. THIS HAS WORN ENTIRELY TOO FAST. NONE WERE MISUSED. I HAVE CHILDRENAND BOTH COMPLETELY FAILED TO WORK CREATING A HAZARD TO ENTERING THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11012248August 2, 2017
ENGINE
BEGINNING MARCH OF 2016, LOUD BANGING AND CLANKING WHEN STARTING ENGINE. I TOOK IT TO DEALERSHIP WHERE THEY DIAGNOSED IT WITH BEARING PROBLEM WHICH COULD POTENTIALLY CAUSE ENGINE FAILURE. VEHICLE OUT OF WARRANTY SO NO COVERAGE FOR AN ESTIMATED 6,000.00 REPAIR. WHEN MENTION OF RECALL CAME OUT I WAS RELIEVED AS I AM STILL DRIVING THE VEHICLE. HOWEVER, IT SEEMS THAT THE RECALL ONLY COVERS 2012 OR NEWER MODELS. THE 2011'S HAVE MAJOR ENGINE ISSUES AS WELL AND NEED TO BE INCLUDED IN THE RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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