Kia Sorento Complaints (2017)

808 consumer complaints on file.

#11171045January 20, 2019
STRUCTURE:BODY
I OWN A 2017 KIA SORENTO AND EXPERIENCED AN EXPLODING SUNROOF WHILE DRIVING NO MORE THAN 20 MPH ON 1/4/19. I WAS TURNING RIGHT FROM A SIDE ROAD ONTO A LARGER MAIN ROAD AND JUST STARTING TO ACCELERATE WHEN I HEARD A LOUD BANG. I THOUGH MY CAR BACKFIRED. AS I LOOKED TOWARDS THE BACK OF THE CAR, I SAW PIECES OF GLASS ON THE BACK SEAT AND REALIZED THAT MY PANORAMIC SUNROOF HAD EXPLODED UPWARDS THERE ARE LARGE PIECES OF GLASS ANGLED UPWARD, WITH STRESS FRACTURES ALL ALONG THE EDGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171063January 20, 2019
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
LOST POWER,UNABLE TO ACCELERATE.ENGINE LABORED FORCED TO DRIVE AT SLOW SPEED TO DEALER SHOP.CAR AT DEALERS SHOP FOR 7 DAYS.UNABLE TO GET A PICK UP DATE.CAR HAS 16500 MILES WAS IN SHOP FOR FACTORY RECALL PRIOR TO THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170499January 17, 2019
ENGINE
ENGINE JUST LOST ALMOST ALL POWER,CAR HAS ONLY 5000 MILES, HAD SAME PROBLEM WHEN WE FIRST BOUGHT NEW CAR AFTER 24 HRS TOOK IT BACK AND THEY GAVE US THIS ONE ,SOMEONE IS GOING TO GET SERIOUSLY HURT IF NOT KILLED WITH ENGINE LOSING POWER,CAR IS IN KIA SHOP NOW ,VERY DISSAPOINTED IN THIS CAR, HAVE BEEN A KIA OWNER15 YRS WITH 5 NEW CARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166464January 11, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2017 KIA SORENTO. WHILE DRIVING APPROXIMATELY 60 MPH, AN EXPLOSION WAS HEARD. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD AND THE CONTACT NOTICED THAT THE SUN ROOF EXPLODED. THE GLASS COVER WAS SHATTERED, BUT DID NOT COMPLETELY COLLAPSE. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO BERT OGDEN MISSION MAZDA (956-271-6076, LOCATED AT 2309 E EXPRESSWAY 83, MISSION, TX 78572) WHERE IT WAS DIAGNOSED THAT A ROCK MAY HAVE STRUCK THE SUN ROOF. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164486January 2, 2019
STEERING
WHILE DRIVING, THE STEERING WHEEL SITUATED AT 12:00 O'CLOCK STICKS IN THAT POSITION ENOUGH THAT IT REQUIRES THE DRIVER TO MOVE THE WHEEL BACK TO THE 12:00 O'CLOCK POSITION. ANY SLIGHT CORRECTION MAKES THE VEHICLE SWERVE. THIS ACTION OCCURS WHEN CORRECTING TO THE LEFT OR RIGHT. THIS GIVES THE APPEARANCE THAT THE DRIVER IS IMPAIRED. IT DOESN'T MATTER WHETHER DRIVING ON A HIGHWAY OR TWO LANE CITY STREET. IT WOULD APPEAR THAT THE POWER STEERING IS TO BLAME. I HAD THE VEHICLE IN FOR REGULAR SERVICE BUT NOTED THE ISSUE. THE CAR WAS RETURNED TO ME BUT WAS TOLD NOTHING COULD BE FOUND. I DOUBT SERIOUSLY THEY EVEN DROVE THE CAR. IT DOESN'T HAPPEN WHEN THE VEHICLE IS IN A STATIONARY POSITION. SCHEDULING ANOTHER CHECK UP THIS WEEK. PLEASE NOTE BELOW THAT I JUST STATED A DATE OF OCCURRENCE. THE PROBLEM HAS BEEN ONGOING SINCE PURCHASE JANUARY 2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164414January 1, 2019
STEERING
STEERING HAS BEEN STICKING WHILE DRIVING. I'VE HAD TO FORCEFULLY CORRECT THE STEERING WHILE ON THE HIGHWAY AND CAR FEELS VERY UNSTABLE AND UNSAFE. I TOOK THE CAR TO SEVERAL DEALERS WHOM HAVE ACKNOWLEDGED THE EXISTENCE OF ISSUES AND HAVE SAID TO ME THERE MAYBE BE SOME SOFTWARE UPDATES COMING TO ADDRESS THE PROBLEM. I'VE ALSO PUT IN A COMPLAINT TO KIA CONSUMER AFFAIRS OVER THE ISSUE AND I HAVE FAILED TO GET ANY FEEDBACK. THIS IS A SERIOUS SAFETY ISSUE, I REALLY REMAIN APPREHENSIVE ABOUT DRIVING THE VEHICLE AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162826December 20, 2018
EXTERIOR LIGHTING
WHILE DRIVING MY HEADLIGHTS WILL RANDOMLY JUST SHUT-OFF SOMETIMES THEY WILL COME RIGHT BACK ON AND OTHER TIMES IT TAKES A FEW MINUTES FOR THEM TO COME BACK ON. THIS HAPPENS SEVERAL TIMES A WEEK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162142December 18, 2018
ELECTRICAL SYSTEM
THE CAR WILL BE OFF AND LOCKED AND ALL THE LIGHTS WILL PERIODICALLY COME ON. THIS HAS HAPPENED ABOUT 15TIMES IN THE 2YRS WE HAVE OWNED IT. THE DEALERSHIP HAS BEEN INFORMED. WE WERE TOLD THE KIA'S ON THE LOT DO THE SAME THING AND THEY DON'T KNOW WHY????
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162078December 17, 2018
STEERING
SHORTLY AFTER BUYING THE KIA IT DEVELOPED A PROBLEM WHERE THE STEERING WHEEL WOULD STICK WHEN ATTEMPTING TO TURN LEFT OR RIGHT. IT TAKES A LITTLE EXTRA EFFORT TO MOVE THE WHEEL PAST THESE STICKING POINTS MOSTLY AT 12 O'CLOCK POSITION AND IT GRADUALLY BECOMES MORE DIFFICULT THE FASTER THE CAR TRAVELS. AT HIGHWAY SPEEDS THIS IS QUITE TROUBLESOME AND DANGEROUS AS THE PROBLEM IS AMPLIFIED. WHILE TRAVELING IN TRAFFIC AT HIGHER SPEEDS,WINDY CONDITIONS,SEARCHING YOUR MIRROR TO CHANGE LANES,ETC., IF THE CAR WANDERS SOMETIMES IT CAUSES ME TO OVER CORRECT WHICH IN TURN CAUSES ANOTHER OVER CORRECTION TO RETURN TO THE LANE . I HAVE HAD THESE PROBLEMS ON THE HIGHWAY AND CANNOT FIND A WAY TO ADJUST. THIS SEEMS TO BE AN INTERMITTENT PROBLEM BUT IF IT HAPPENS IT STAYS FOR THE DURATION OF THE DRIVE, IT MAY OR MAY NOT BE THERE NEXT TIME. A RECENT INCIDENT HAS CAUSED ME TO NOTIFY KIA AND NHTSA. THERE WAS NO ACCIDENT NO ONE WAS HURT BUT OVER CORRECTING CAUSED AN INCIDENT THAT SHOOK UP MY WIFE AND I AS I COULD HAVE EASILY LOST CONTROL ON THAT HIGHWAY, IN TRAFFIC AT THAT SPEED AT NIGHT. WE ENDED UP TAKING BACK ROADS. I HAVE BEEN TO THE DEALER WHERE I BOUGHT THE CAR BUT THEY FOUND NOTHING. A TECHNICIAN TOLD ME TODAY THAT I PROBABLY NEED TO GET USED TO THE ELECTRIC POWER STEERING. AFTER A YEAR NOW? HE APPARENTLY KNEW SOMETHING AND HAS ANSWERED SIMILAR QUESTIONS AS I BELIEVE THAT NOT ALL KIA'S HAVE ELECTRIC POWER STEERING. IT AMY ALSO BE WEATHER RELATED SINCE IT SEEMED TO RETURN AS THE WEATHER HAS GOTTEN COLDER. I HAVE SEARCHED ON LINE AND HAVE FOUND OTHERS WITH SIMILAR PROBLEMS WITH HYUNDAI AS WELL. I'M LEAVING THE CAR WITH A KIA DEALER 12/26.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161244December 13, 2018
STEERING
COMPLAINED ABOUT STEERING WHEEL STICKING FOR THE LAST YEAR. DRIVING ON THE FREEWAY AT 70 MPH YESTERDAY MOVED INTO THE LEFT LANE TO PASS ANOTHER VEHICLE. I'M NOW IN THE LEFT LANE ABOUT TO PASS THE OTHER VEHICLE AND I NEEDED TO MAKE A LANE CORRECTION TO THE RIGHT HOWEVER THE STEERING WHEEL WAS STUCK AND I HAD TO PULL HARD ON THE STEERING WHEEL AND THE STEERING WHEEL BROKE LOOSE AND MY VEHICLE VEERED TO THE RIGHT AND CAME WITHIN INCHES OF STRIKING THE VEHICLE I WAS PASSING. SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160729December 11, 2018
EXTERIOR LIGHTING
I ALWAYS USE AUTO HEADLIGHTS MODE TO OPERATE MY CAR. THE HEADLIGHTS COULD GO DARK FROM 2 TO 6 SECONDS AND THEN THEY WILL GO BACK ON AUTOMATICALLY. IT HAS HAPPENED ABOUT 7-10 TIMES IN THE PAST TWO MONTHS WHILE I WAS DRIVING THE VEHICLE. I DO NOT KNOW IF THIS PROBLEM EXIST DURING DAYTIME BECAUSE IT IS BRIGHT OUT THERE. BUT WHEN IT IS DARK AND THE LIGHTS SUDDENLY GO OFF IT BECOMES A SAFETY HAZARD. I CALLED THE MANUFACTURER BUT THE ONLY THING THEY TOLD ME IS TO TAKE MY CAR TO THE DEALER. I DO NOT WANT TO DO THIS BECAUSE I FEEL THAT IT WILL BE SO HARD FOR THE DEALER TO REPLICATE THE PROBLEM AND FIND OUT POSSIBLE SOLUTIONS, SO MY TIME WILL BE TOTALLY WASTED AT THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160766December 11, 2018
STEERING
AT SPEEDS RANGING FROM 25MPH TO 70MPH I MUST CONTINUALLY ADJUST THE STEERING WHEEL TO DRIVE STRAIGHT. THE CAR WILL DRIFT TO EITHER THE LEFT OR RIGHT AND FEELS "STICKY" TO TRY TO BRING BACK TO STRAIGHT. STEERING BECOMES UNSTUCK AND THERE IS AN OVER-CORRECTION AND MUST BE REPEATED IN THE OPPOSITE DIRECTION. IT FEELS LIKE WEAVING GOING DOWN THE ROAD.SNOW OR ICY CONDITIONS EXAGGERATE THE OVER-CORRECTION.THERE IS 14,000 MILES ON VEHICLE BUT HAS BEEN PRESENT SINCE HAVING 5000 MILES. LEASED VEHICLE NEW JULY 2017. SPOKE TO DEALERSHIP SERVICE DEPARTMENT. NO RECALLS OR BULLETINS FOR THIS TYPE OF PROBLEM.VERY CONCERNED STEERING WILL LOCK UP IN A CURVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157233December 10, 2018
STEERING
2017 SORENTO LX FWD AUTO - STEERING STICKS WHILE DRIVING ON THE HIGHWAY, WHEN YOU APPLY MORE PRESSURE TO THE STEERING WHEEL IT THEN RELEASES CAUSING DRIVER TO OVER CORRECT. THE ISSUE IS THEN REPEATED OVER AND OVER MAKING IT DIFFICULT TO DRIVE STRAIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157110December 9, 2018
STEERING
STEERING DRIFTS AND VERY DIFFICULT TO CORRECT HAPPENS IN CITY DRIVING AND HIGHWAY. CONSTANTLY HAVE TO CORRECT STEERING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156992December 8, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I WAS DRIVING MY CAR GOING 50MPH OR 60MPH AND ALL OF A SUDDEN THE CHECK ENGINE LIGHT CAME ON AND THE CAR SLOWED DOWN WHILE I HAD MY FEET ON THE GAS PEDAL ALL THE WAY DOWN TO THE FLOOR CAUSING ME TO HAVE TO PULL OVER IMMEDIATELY WHEN IN TRAFFIC. I CUT THE CAR OFF AND LET IT SIT FOR A COUPLE OF MINS AND WHEN I CUT IT BACK ON IT SOUNDED LIKE THE CAR WAS IDILED TO HIGH. I TRIED TO DRIVER AGAIN ONLY FOR THE CAR TO JERK AND SEEMED LIKE IT WAS DRIVING ITSELF ONLY TO SLOW DOWN AGAIN TO ONLY 10MPH WITH MY FEET ALL THE WAY DOWN ON THE GAS PEDAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154503November 28, 2018
EXTERIOR LIGHTING
THE HEADLIGHTS ARE DANGEROUS! THERE IS A DARK SHADOW LINE DIRECTLY IN THE SIGHT LINE OF THE DRIVER THROUGH THE ENTIRE WINDSHIELD THAT I FIND MYSELF DUCKING DOWN TO TRY AND SEE OUT THE WINDOW BUT THAT DOES NOT HELP. I CANNOT DRIVE THE VEHICLE AT NIGHT IT IS VERY DISTRACTING AND DANGEROUS. IT HAS SEVERELY IMPACTED MY CHILDREN'S LIFESTYLE AS WE CANNOT GO OUT AS THE DARK ROADS IN NEW JERSEY ARE EVEN MORE DANGEROUS WITH THE HEADLIGHTS NOT WORKING PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151469November 14, 2018
POWER TRAIN
OUR 2017 KIA SORENTO V6 WITH MILEAGE OF 54,882, UNDERWENT A MULTI-POINT INSPECTION ON MON., 10/08/2018 AT LUTHER KIA OF BLOOMINGTON AND WAS TECH DRIVEN FOR 2 WKS IN AN EFFORT TO DUPLICATE THE UNINTENDED, UNEXPECTED AND UNCONTROLLED ACCELERATION OF MY VEHICLE. UNFORTUNATELY, THEY WERE UNABLE TO VERIFY THE PROBLEM. THEY WERE APOLOGETIC IN BEING UNABLE TO DUPLICATE THE PROBLEM AND RECOMMEND WE COME BACK IF THE ISSUE RE-OCCURRED. THE SERVICE MANAGER ALSO SUGGESTED WE NOT USE OUR GPS HUM LOCATOR UNIT/OBD READER WHICH CONNECTS INTO THE VEHICLE DIAGNOSTIC PORT. WE AGREED AND DID NOT RECONNECT IT. FIVE WEEKS LATER, THIS AFTERNOON, TUESDAY, NOV 13, 2018 AT 3:30 PM AT THE CORNER OF 36 & WHITE BEAR AVE AT A RED LIGHT, I ONCE AGAIN EXPERIENCED SUDDEN HIGH POWER ACCELERATION. MILEAGE ON THE VEHICLE IS 56,574 MILES. I WAS DRIVING ON HWY 36 E AND EXITED THE WHITE BEAR AVE EXIT. I APPLIED THE BRAKE AT THE RED TRAFFIC SIGNAL . THE VEHICLE WAS AT A STANDSTILL. WHEN THE LIGHT TURNED GREEN, I SLOWLY ACCELERATED AND AS I WAS TURNING RIGHT ONTO WHITE BEAR AVE, I COULD FEEL THE GEARS SHIFTING AND THE VIBRATION CAME UP THROUGH MY FOOT. I SPOKE OUTLOUD, THE CAR IS GOING TO DO IT AGAIN. THEN THE MOTOR TOOK OFF ?A HIGH REVVING -RACING?. I PUT MY FOOT ON THE BRAKE HEAVILY AND THE CAR CONTINUED REVVING UP. I PUT THE VEHICLE IN PARK AND IT DIDN'T CHANGE ANYTHING. IT CONTINUED AN UNCONTROLLED HIGH POWER ACCELERATION. I TURNED THE IGNITION OFF AS IT IS THE ONLY THING THAT ? STOPS IT! I RESTARTED THE CAR AND CONTINUED HOME WITHOUT FURTHER INCIDENT. IT IS FRUSTRATING. THIS IS THE 5TH TIME THIS HAS HAPPENED AND EACH TIME THE SAME PASSENGER WAS IN THE CAR AND CAN VERIFY THIS SUDDEN HIGH POWER ACCELERATION. I AM WRITING BECAUSE I THINK IT IS IMPORTANT TO REPORT THIS PROBLEM TO YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144444October 31, 2018
SERVICE BRAKES, ENGINE, EXTERIOR LIGHTING
I WAS DRIVING MY 2017 KIA SORENTO ABOUT 30MPH EARLY TODAY GOING ABOUT 30MPH WHEN ALL OF A SUDDEN I HEARD A LOUD CLUNK FROM THE REAR END AND THE ENGINE, ALL LIGHTING, ELECTRICAL, POWER STEERING AND BRAKES JUST SHUT OFF. I WAS ABLE TO COAST TO A STOP PUT THE CAR IN PARK. I THEN RESTARTED IT AND IT WAS FINE. THE DEALER COULD FIND NOTHING WRONG WITH IT. THIS IS VERY DANGEROUS. WHAT HAPPENS IF I AM GOING 70 MPH AND THE CAR SHUTS DOWN LIKE THIS. SINCE THE DEALER COULD NOT DUPLICATE THE EVENT THERE IS NO SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140745October 16, 2018
EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT WITH HEADLIGHTS IN AUTO POSITION, LIGHTS WILL RANDOMLY TURN OFF FOR SECONDS BEFORE TURNING BACK ON. WHEN THIS HAPPENS, YOU CAN SEE THE CHANGE ON THE DASHBOARD ALMOST LIKE IT WAS MANUALLY BEING TURNED OFF, BUT IT WAS NOT BEING TOUCHED. THIS HAS HAPPENED 4 TIMES IN ONE MONTH. SO FAR THE DEALER HAS NOT BEEN ABLE TO REPLICATE THIS ISSUE. IT IS AT THE DEALER NOW FOR THE SECOND TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140024October 12, 2018
UNKNOWN OR OTHER
I WAS DRIVING DOWN THE HIGHWAY, SUNNY DAY TODAY. I HAD MY 6 MONTH OLD BABY IN HIS CAR SEAT, WHEN I HEARD A HUGE EXPLOSION. AT FIRST I DIDN'T KNOW WHAT HAPPENED. I LOOKED UP AND THE SUNROOF HAD EXPLODED. IT SOUNDED LIKE WHEN GLASS IS PUT INTO A FIRE THEN EXPLODES. MY SON WAS COVERED IN TINY PIECES OF GLASS. I LOOKED ONLINE AND DISCOVERED THIS HAS HAPPEN TO AROUND 150 OTHER DRIVERS SINCE 2012, BUT KIA HAS ISSUED NO RECALL OR WARNED ITS DRIVERS. THE EXPLOSION ALONE WAS ENOUGH TO CAUSE AN ACCIDENT, AND MY SON COULD HAVE BEEN SERIOUSLY INJURED. I HOPE KIA WILL TAKE RESPONSIBILITY SO NOTHING LIKE THIS HAPPENS TO ANYONE ELSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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