Kia Sorento Complaints (2015)

755 consumer complaints on file.

#10703074April 1, 2015
STRUCTURE:BODY:BUMPERS
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE DRIVING 35 MPH, THE CONTACT'S VEHICLE STRUCK THE PRECEDING VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE DEALER STATED THAT THE FRONT BUMPER WAS BEING HELD IN PLACE BY WIRE AND HOT GLUE. THE FRONT BUMPER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE ISSUE WAS BETWEEN THE CONTACT AND THE DEALER. THE FAILURE MILEAGE WAS 7,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10702880March 31, 2015
SERVICE BRAKES
KIA SORENTO LESS THEN 5000 MILES WATER AROUND VIN NUMBER ON DASH ALSO LEAKING INTO THE FLOOR. DEALER TRIED TO SAY BUILD OF LEAVES AROUND WINDSHIELD IS THE CAUSE. IF THAT IS THE CAUSE THEN THERE IS A DESIGN PROBLEM WITH THESE CARS. I BELIEVE THEY ARE SAYING THAT DUE TO THEY CAN'T NOT FIND OUT WHERE THE PROBLEM IS. ALSO WHEN CAR SITS OVER NIGHT AND IT HAS RAIN THE BRAKES SCRUB LIKE THEY RUSTED OVERNIGHT. BOTH OF THESE PROBLEMS WERE TURNED INTO THE SERVICE DEPARTMENT WITH OUT NO DETERMINATION AS TO WHY THEY ARE DOING THIS. ALSO THE SERVICE DEPARTMENT TRYING TO MAKE UP REASONS FOR THEIR OWN INEPT WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702673March 30, 2015
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
WHEN USING THE COOLING SEAT OPTION IT DOES NOT WORK ON THE PASSENGER SIDE. WHEN WE TOOK IT IN FOR SERVICE WE WERE INFORMED ' THAT IS AS GOOD AS IT GETS'. WE WERE TOLD THAT THE AIR BAG SENSOR BLOCKS OVER 50% OF THE HOLES IN THE SEAT. THEY ONLY WAY TO FIX WOULD BE TO REMOVE THE AIR BAG SENSOR AND THAT IS AGAINST FEDERAL REGULATIONS. WE CAN FEEL NO COOLING WHAT SO EVER ON THAT SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668775December 29, 2014
STEERING, AIR BAGS, VEHICLE SPEED CONTROL
TL* THE CONTACT RENTED A 2015 KIA SORENTO. WHILE DRIVING AT APPROXIMATELY 35 MPH OVER RAILROAD TRACKS, THE STEERING WHEEL SEIZED AND EXCESSIVE FORCE WAS REQUIRED. THE CONTACT ALSO STATED THAT THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING. THE FAILURE CAUSED THE VEHICLE TO CRASH INTO THE POST OF A BILLBOARD. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A VERTEBRAE, NECK, AND BACK INJURIES AND HEAD TRAUMAS THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.....UPDATED 06/21/17 *BF UPDATED 9/11/2017*CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10663356December 10, 2014
STEERING, VEHICLE SPEED CONTROL, AIR BAGS
THIS KIA WAS RENTED FROM ENTERPRISE DUE TO MY CAR BEING IN THE SHOP. I FOUND STEERING PROBLEMS WITH THIS CAR AS WITH THE BRAKING SYSTEM ALREADY WHICH I FOUND ODD AS THIS IS SUPPOSEDLY A BRAND NEW VEHICLE. NOT ONLY THAT IT RACES INTERMITTENTLY SOMETIMES MORE THAN 10 MILES OR SO & AT OTHER IT SLOWS DOWN EVEN THOUGH THE GAS PEDAL IS BEING PRESSED ON. ON DECEMBER 1, 2014 I WAS DRIVING HOME AFTER VISITING A FRIEND WHO WAS RETURNING TO OHIO FOR COLLEGE. FOLLOWING THE ROAD, I HAD TO CROSS SOME RAILROAD TRACKS TO AS I WAS VEERING SLIGHTLY LEFT. THIS KIA STEERING LOCKED & ACCELERATED TO APPROXIMATELY 40 OR SO MILES, WENT OFF THE RAILROAD TRACKS & HIT THE MENTAL POSTS HOLDING A BILLBOARD. I WAS NOT DRINKING AT ALL & WAS WEARING MY SEATBELT. AIRBAGS DID NOT DEPLOY & DUE TO SEATBELT, MY BACK IS BROKEN & RECEIVED MAJOR LACERATIONS TO MY RIGHT EYE & FACE. I WAS TRANSPORTED TO 2 TRAUMA UNITS. THIS KIA SORENTO HAS HAD STEERING & POWER PROBLEMS SINCE 2013 AND UNFORTUNATE FOR ME, I THOUGHT THESE ISSUES WERE FIXED & REDESIGNED. *TR....UPDATED 06/21/17 *BF UPDATED 9/8/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734180December 9, 2014
AIR BAGS
I AM A SHORT ADULT. BECAUSE THE FRONT PASSENGER SEAT DOES NOT ADJUST UP OR DOWN, I NEED TO PUT A PILLOW BETWEEN ME AND THE SEAT TO RAISE ME HIGHER. WHEN I DO THIS, THE AIR BAG WILL NOT ENGAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661198November 28, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH, THE VEHICLE EXPERIENCED A POWER LOSS AND THE ENGINE STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED AN ALTERNATOR AND IT WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 1,980.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649724October 24, 2014
ENGINE
I PURCHASED A NEW 2015 KIA SORENTO MAY 17, 2014. AS I WAS DRIVING DOWN THE ROAD LAST NIGHT AT APPROXIMATELY 45MPH, SUDDENLY THE CAR JERKED AROUND, SOUNDED LIKE I DOWNSHIFTED (ALTHOUGH IT'S AN AUTOMATIC) AND I GOT THE DIAGNOSTIC MESSAGE OF THE "ENGINE CONTROL SYSTEM- POSSIBLE ENGINE CONDITION" IT TOLD ME TO TAKE IT TO THE DEALERSHIP FOR SERVICE IMMEDIATELY. THEY SAID TODAY THAT THEY HAD TO ORDER A NEW THROTTLE BODY ASSEMBLY AND IT WAS TOO DANGEROUS FOR ME TO DRIVE. NOT SURE IF ANYONE ELSE HAS HAD THESE PROBLEMS YET BUT IT SHOULDN'T BE HAPPENING IN A BRAND NEW CAR! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639657September 28, 2014
STEERING
THIS CAR IS VERY HARD TO STEER! IT WANDERS LEFT AND RIGHT, I CONSTANTLY HAVE TO KEEP MAKING CORRECTIONS. IT WILL NOT GO STRAIGHT. IT IS DANGEROUS! I CAN NOT MAKE IT GO STRAIGHT. DRIVING IT REQUIRES CONTINUOUS CORRECTIONS, WHEN YOU DO TRY TO CORRECT THE STEERING OVER CORRECTS AND YOU GO DRIFT THE OTHER DIRECTION. IT IS VERY FATIGUING ! THE ELECTRONIC STEERING DOES NOT WORK! ON MY FIRST CALL TO THE DEALERSHIP THEY TOLD ME TO PUT IT IN "SPORT" MODE. THIS DID NOTHING. I SEE THAT OTHERS HAVE BEEN TOLD THIS SO KIA KNOWS THAT IT DOES NOT WORK AND THIS IS THEIR FIX ? THIS HAPPENS AT ALL SPEEDS. EVEN TURNING CORNERS REQUIRES MAKING CORRECTIONS BECAUSE IT WILL OVER TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632241September 10, 2014
VEHICLE SPEED CONTROL:LINKAGES
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE SURGED FORWARD AT APPROXIMATELY 40 MPH WITHOUT WARNING. THE FAILURE RECURRED ON THREE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LINKAGE NEEDED TO BE ADJUSTED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VIN WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,000. UPDATED 10/24/14*CN THE CONSUMER STATED THE CAUSE OF THE FAILURE WAS THE DRIVING WITH BOTH FEET. THE FAILURE HAD NOT RECURRED. UPDATED 4/16/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628777August 27, 2014
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE WENT INTO "SAFE MODE" AND DECELERATED TO 20 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE FUEL PUMP FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE FAILURE MILEAGE WAS 1,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10615106July 21, 2014
FUEL SYSTEM, GASOLINE
HIGH PRESSURE FUEL LINE FITTINGS DETERMINED TO BE DEFECTIVE AND NOT FITTING CORRECTLY. LINE(S) BECAME DETACHED CAUSING NEAR CATASTROPHIC FUEL SPILL IN CROWDED PARKING LOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605212June 23, 2014
FUEL/PROPULSION SYSTEM
TL ' THE CONTACT OWNS A 2015 KIA SORENTO. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT WAS FLAGGED BY ANOTHER MOTORIST AND NOTICED FUEL LEAKING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THERE WAS A LEAK AT THE FUEL PUMP INLET. THE FUEL PUMP WAS CLEANED AND RE-ATTACHED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,744. JCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596586June 6, 2014
STRUCTURE:BODY:TAILGATE, VISIBILITY
OUR 2015 KIA SORENTO LX WITH TOURING PACKAGE WAS PARKED IN OUR DRIVEWAY WHEN THE TAILGATE WINDOW EXPLODED AND SHATTERED ALL OVER THE DRIVEWAY. FORTUNATELY NO ONE WAS IN OR NEXT TO IT AT THE TIME. VEHICLE IS BACK AT FUCILLA KIA DEALERSHIP FOR REPAIR. IT IS ONLY ONE WEEK SINCE WE PICKED UP THE BRAND NEW CAR AND IT IS ALREADY IN THE SHOP FOR REPAIR...NOT A GOOD OMEN AND WE ARE NOT HAPPY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593145May 21, 2014
VEHICLE SPEED CONTROL
I WAS DRIVING MY NEW KIA SORENTO ON A TWO LANE ROAD. WHILE DRIVING IN A PASSING ZONE GOING 50-55 MPH, I ATTEMPTED TO PASS A TRUCK. MY RIGHT HAND BUMPED THE GEAR SHIFT TO THE LEFT (AT THAT TIME I HAD NO IDEA THAT BY SLIGHTLY BUMPING THE GEAR SHIFT THE VEHICLE WENT FROM AUTOMATIC TO MANUAL...THERE IS ALSO A BOOT OVER THE GEAR SHIFT THAT PREVENTS VISUAL CONFIRMATION THAT THE VEHICLE IS IN A DIFFERENT MODE ). WHILE ATTEMPTING TO PASS THE TRUCK, MY VEHICLE WOULD NOT ACCELERATE PAST 55-60 FOR APPROXIMATELY 11 SECONDS. I NARROWLY MISSED A HEAD ON COLLISION WITH ANOTHER VEHICLE. AFTER UNDERSTANDING THAT THE GEAR SHIFT WAS BUMPED INTO A MANUAL POSITION, I HAVE TRIED CHANGING MY VEHICLE FROM AUTOMATIC TO MANUAL AT MANY DIFFERENT SPEEDS THEN ATTEMPTING TO ACCELERATE. SOMETIMES THE VEHICLE WILL ACCELERATE AND OTHER TIMES ACCELERATION WON'T OCCUR FOR 11 SECONDS. I HAVE TRIED SIMILAR MANEUVERS IN CADILLAC SUVS, VOLVO SUVS, AND A SUBARU SUV AND THERE WAS NO ACCELERATION DELAY REGARDLESS OF SPEED. I FEEL THIS IS A SETUP FOR A DEADLY SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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