Kia Sorento Complaints (2017)

808 consumer complaints on file.

#11203574April 24, 2019
ENGINE
RECEIVED A NOTICE FOR AN UPDATE TOOK THE VEHICLE IN FOR SERVICE BECAUSE WE WERE GOING TO CALIFORNIA FOR X-MAS AND WANTED TO MAKE SURE THAT MY CAR WAS IN GOOD WORKING ORDER. WHILE DRIVING THE VEHICLE IT WENT INTO LIMP MODE AND THE ENGINE WAS MAKING A KNOCKING NOISE THE VEHICLE STOPPED ALL TOGETHER ON THE INTERSTATE 10 GOING WEST BOUND. PLACED A CALL TO KIA AND ARRANGED FOR A TOW INTO THE NEAREST KIA DEALERSHIP FOR A LOANER SO WE COULD CONTINUE OUR TRIP. THIS HAPPENED ON DECEMBER 28, 2018 AND TO THIS DATE I STILL DO NOT HAVE MY CAR. IN THE BEGINNING THEY WERE WAITING FOR PART NUMBERS. THE PART NUMBERS WERE ISSUED ON 3/19/19 BUT THERE IS NOT AN ESTIMATED DELIVERY DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203184April 23, 2019
STEERING
THIS PROBLEM IS INTERMITTENT. IT USUALLY HAPPENS ON STRAIGHTAWAYS. I NOTICE IT USUALLY ON ROADS NOT IN THE CITY. IT IS AS IF THE STEERING LOCKS UP AND YOU HAVE TO FORCE IT WITH BOTH HANDS TO GET IT TO UNLOCK. THE PATTERN CANNOT BE REPEATED. I TOOK THIS PROBLEM TO THE DEALERSHIP ONCE AND THE MECHANIC SAID HE "TWEAKED" IT. HOWEVER, IT STARTED HAPPENING AGAIN. THE DEALERSHIP SAID THAT THEY HAVEN'T HAD ANY COMPLAINTS. THIS HAS HAPPEND ON MULTIPLE DATES AND I DON'T HAVE THEM LISTED BUT HAD TO PUT A DATE TO LOG THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192138March 28, 2019
ENGINE
SHOWING 137 MILES TO NEXT SERVICE AND I SMELT OIL BURNING SO I HAD MY HUSBAND CHECK THE OIL AND IT HAD 0 YES 0 OIL ON THE DIPSTICK I HAD CALLED THE DEALERSHIP EARLIER THIS WEEK TUESDAY THE 26TH TO BE EXACT AND AN APPOINTMENT SET FOR TUESDAY APRIL 2 AS IT WAS THE EARLIEST APPOINTMENT TIME TO GET THE OIL CHANGED HOWEVER; AFTER MY HUSBAND CHECKED AND IT SHOWED ZERO OIL IN VEHICLE I TOOK IT TO VALVOLINE EXPRESS CARE WHO NOTED OIL LEVEL OFF DIP STICK ON ARRIVAL AND PAID $66.48 TO HAVE THE OIL CHANGED I HAD ZERO INDICATIONS THAT THERE WAS NO OIL IN THIS VEHICLE I THINK THE ONLY THING THAT KEPT IT FROM LOCKING THE ENGINE WAS I CHANGED AND FLUSHED THE OIL AND USE SYNTHETIC OIL TO WHICH THE DEALERSHIP FROWNED UPON AS IT IS NEWER CAR BUT I PREFER TO USE SYNTHETIC OIL IN ALL MY VEHICLES FOR THIS PURPOSE!! I HAVE NO CLUE HOW LONG IT WAS WITHOUT OIL AND HAVE NEVER SMELT OIL BURNING UNTIL LAST NIGHT TO WHICH I TOOK IT GET SERVICED FIRST THING THIS MORNING AND PAID OUT OF POCKET WHEN I HAVE AN AGREEMENT WITH THE DEALERSHIP THAT WE PAID EXTRA FOR TO HAVE THEM SERVICE THE VEHICLE AT NO COST WHEN I GO!!! WE TAKE CARE OF OUR VEHICLES IF I FEEL IT IS TOO LONG BEFORE KIA DEALERSHIP CAN SERVICE THE VEHICLE I HAVE PAID IN PAST AND ALWAYS USED THE VALVOLINE EXPRESS CARE AS THAT IS WHERE I TAKE ALL MY OTHER VEHICLES. PLEASE SEE THE SERVICE COMMENTS ON THE ATTACHED INVOICE FROM TODAY'S SERVICE. MY ENGINE COULD HAVE DAMAGE OR EVEN BLOWN FROM THIS!!! THERE WAS NO INDICATION THAT IT WAS LEAKING OIL ON THE SKID PLATE SO EITHER THE DEALERSHIP DID NOT PUT ANY OIL IN THE VEHICLE AT MY LAST OIL CHANGE OR THERE IS SOMETHING GOING ON WITH MY ENGINE!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191588March 26, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
ON 3/24/2019, OUR 2017 KIA SORRENTO WITH 30K MILES ON COMPLETELY SHUT DOWN ON THE FREEWAY. ALL LIGHTS WENT ON AND OFF, THE CAR SHOOK FROM SIDE TO SIDE AND THE CAR SHUT DOWN WE LOST STEERING AND POWER BRAKES WHILE WE WERE GOING 70MPH ON THE FREEWAY. LUCKILY WE WERE ABLE TO GET TO THE SIDE OF THE FREEWAY. THIS HAPPENED 2 MORE TIMES AND THEN WE HAD THE CAR TOWED TO A DEALERSHIP FOR SERVICE. THIS COULD HAVE EASILY CAUSED A LIFE THREATENING CAR ACCIDENT AND WE NO LONGER FEEL SAFE DRIVING THIS KIA. NOW THE SERVICE DEALER IS NOT ABLE TO REPLICATE THIS INCIDENT WHICH HAS HAPPENED TO OTHERS WE ARE READING ABOUT SO THEN THE DEALERSHIP SAYS, "NO ISSUE." THIS CAR HAS BEEN RECALLED FOR THIS EXACT ISSUE (ALTHOUGH NOT OUR VIN APPARENTLY). THIS IS OUR FIRST AND LAST EXPERIENCE WITH THE KIA - VERY DISAPPOINTING. WE BOUGHT THE TOP OF THE LINE KIA BECAUSE IT WAS RATED SO HIGHLY FOR SAFETY BUT NOW WE ARE NOT EVEN COMFORTABLE DRIVING IT. MY CHILDREN WERE IN THE CAR AND LIVES COULD HAVE BEEN LOST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186630March 13, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, STEERING
AS I AM DRIVING OVER 40 MPH, THE VEHICLE WILL LOSE ALL POWER AND CAUTION LIGHTS ILLUMINATE ON THE DASH, RADIO TURNS OFF, POWER STEERING GOES OUT, CAR DECREASES SPEED. THE CAR IMMEDIATELY TURNS BACK ON, BUT THERE IS NO ACCELERATION TO THE VEHICLE. THIS HAS HAPPENED 3 TIMES IN THE LAST 5 DAYS AND IT HAPPED 3 TIMES TODAY MARCH 12, 2019. ALL INCIDENTS WERE ON CITY STREETS, WHILE GOING STRAIGHT AT SPEEDS 40 MPH OR MORE. THE LAST TIME, WAS WHILE I WAS MAKING A RIGHT TURN GETTING ON THE FREEWAY. AFTER EACH OCCURRENCE, I WOULD SAFELY PULL OFF THE ROAD, TURN THE VEHICLE OFF, WAIT A COUPLE SECONDS AND TURN THE CAR BACK ON. THE CAR WOULD RESUME BACK TO NORMAL. I HAVE NOTICED THAT AFTER THE FIRST TIME THIS HAPPENED, WHEN I DO THE FIRST ATTEMPT TO TURN THE CAR ON, IT DOES NOT TURN OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186205March 12, 2019
STEERING
STEERING WHEEL FEELS VERY LOOSE. IT GIVES YOU THE SENSATION THAT THE CAR IS MEANDERING BUT IT IS NOT. YOU HAVE TO CONSTANTLY CORRECT THE STEERING WHEEL AND IT IS NOT ALWAYS RESPONSIVE. ALSO, IT FEELS LIKE IT IS STICKING WHICH CAUSES AN OVER CORRECTION AND YOU SUDDENLY HEAD INTO THE LANE NEXT TO YOU. THIS HAPPENS ESPECIALLY AT SPEEDS OVER 50MPH. VERY UNCOMFORTABLE DRIVING. FEELS VERY UNSAFE.WIFE REFUSES TO DRIVE THE CAR. I'M CONCERNED THE CONDITION COULD GET EVEN WORSE AND CAUSE AN ACCIDENT. I SEE NO RECALL FOR THIS PROBLEM BUT THERE SHOULD BE ONE. IT IS A SIGNIFICANT SAFETY CONCERN. PLEASE LOOK INTO IT AND HAVE KIA DO THE RIGHT THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11186200March 12, 2019
STEERING
STEERING IS STICKING AT HIGHWAY SPEEDS. STICKING IS SLIGHT BUT REQUIRES CONSTANT OVERCORRECTION TO GET IT TO UNSTICK. USUALLY OCCURS ON LONG, STRAIGHT STRETCHES OF DRIVING. ISSUE IS INTERMITTENT AND DEALER CANNOT REPLICATE, OF COURSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184165March 4, 2019
EXTERIOR LIGHTING
WHILE DRIVING AT NIGHT WITH THE HEADLIGHTS IN THE AUTO MODE, THE HEADLIGHTS WILL PERIODICALLY GO OFF FOR 4 TO 5 SECONDS BEFORE COMING BACK ON AGAIN. THIS HAS HAPPENED 10 TIMES OVER THE PAST 10 MONTHS. WE WERE TOLD BY KIA DEALERSHIP SERVICE DEPARTMENT THEY COULD NOT DUPLICATE THE ISSUE AND RECOMMENDED DRIVING AT NIGHT WITH THE HEADLIGHTS TURNED ON IN THE MANUAL POSITION. THE ISSUE HAS OCCURRED WHEN THE CAR IS IN MOTION ON THE HIGHWAY, ON CITY STREETS, ON STRAIGHT ROADS AND ON CORNERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183452March 1, 2019
ENGINE
WHILE DRIVING MY KIA SORENTO AROUND THE ENGINE RPMS WOULD REV UP THEN DROP OFF THE TRANSMISSION WOULD NOT DO ANYTHING. THIS HAPPENS WHILE DRIVING AT 35 MPH AND WHILE STOPPED AT A TRAFFIC LIGHT. I TOOK IT TO THE DEALER AND THEY SAID THEY COULD NOT FIND THE PROBLEM. OR A CODE FOR THE PROBLEM. AS SOON AS WE LEFT THE DEALER ABOUT 1 TRAFFIC LIGHT AWAY THE PROBLEM HAPPENED. I LOGGED THE TIME AND DATE AND WENT HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182712February 27, 2019
STEERING
PURCHASED NEW IN 2018, THE 2017 SORENTO AWD VEHICLES STEERING FROM THE SHOWROOM FLOOR WAS FINE. AFTER ROUGHLY 1000 MILES, THE STEERING HANGS AS I'M DRIVING INTO A 12:00 POSITION. AS SPEEDS INCREASE ON HIGHWAY, THE LEVEL OF EFFORT TO PULL THE STEERING WHEEL PAST THIS LOCKING POSITION INCREASES SOMEWHAT. ALSO AT HIGHWAYS SPEEDS THE CAR WANDERS ALL OVER THE ROAD REGARDLESS OF THE TYPE OF ROAD SURFACE. UNDERSTANDABLY GROOVED CONCRETE PAVEMENT CAN CAN THIS TO SOME DEGREE BUT THE SORENTO DOES IT EVEN ON FLAT SMOOTH, BRAND NEW BLACKTOP ROADS. THIS IS EXTREMELY DANGEROUS AS YOU HAVE TO PULL THE STEERING WHEEL STRONGLY IN THE DIRECTION OF THE ROAD AND THEN IT UNLOCKS SO TO SPEAK AND OVER STEERS THE CAR IN THE INTENDED DIRECTION. I'VE TRIED EVERYTHING TO TRY TO CORRECT THE ISSUE. 1). TURNED OFF STEERING WHEEL CENTERING FUNCTION IN THE VEHICLE SOFTWARE. 2). UNDER INFLATED THE TIRES APPROX 5 LBS. 3). OVER INFLATED THE TIRES BY 2-3 POUNDS. 4). CHANGED STEERING WHEEL TILT ANGLE. I AM VERY AFRAID OF THIS VEHICLE NOW. PARTICULARLY WHEN MY GRANDKIDS ARE IN IT. WE BOUGHT THIS 3RD ROW SEATED CAR FOR THEM. WHEN MY WIFE IS DRIVING THE CAR ALONE I'M PARTICULARLY CONCERNED SHE MAY HAVE A SERIOUS ACCIDENT! THIS AUTOMOBILE WAS NOT AN INEXPENSIVE MODEL. I CAN'T AFFORD TO TAKE A HUGE LOSS SELLING THE CAR BECAUSE THIS INFORMATION IS WIDELY DISTRIBUTED ACROSS THE INTERNET AND NO ONE IS LIKELY TO BUY IT ANYWAY. PLEASE, HELP US ON THIS ISSUE. I LOVE THE CAR IN GENERAL BUT I'VE OWNED OLD JUNKERS THAT STEERED BETTER AND THIS START AT ONLY 1000 MILES. IT'S BAD ENOUGH THAT THERE WILL BE SERIOUS ACCIDENTS BECAUSE OF THESE ISSUES. THANK YOU FOR ALLOWING US TO POST OUR CONVERENS HERE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182485February 26, 2019
STEERING
AT SPEEDS STARTING AT 30 MPH THE STEERING WHEEL BECOMES UNRESPONSIVE AND THERE IS SOME RESISTANCE IN TRYING TO TURN IT. WITH ENOUGH PRESSURE YOU CAN OVERCOME THE RESISTANCE BUT IN DOING SO YOU TEND TO OVER STEER THE VEHICLE AND HAVE TO CORRECT FOR THAT. THE FASTER THE VEHICLE IS TRAVELING THE MORE PRONOUNCED THIS PROBLEM IS. IT IS AS THOUGH THE STEERING WHEEL HAS LOST ITS FLUIDITY AS IF CAUSED BY VERY LOW TIRE PRESSURE OR A CROSS WIND EVEN THOUGH NEITHER OF THOSE CONDITIONS ARE PRESENT. THIS IS A SERIOUS SAFETY ISSUE FOR 2 REASONS. FIRST, IT IS DIFFICULT TO KEEP THE VEHICLE IN ITS LANE. SECOND, IT IS VERY FATIGUING TO DRIVE THE VEHICLE WITH THIS DEFECT. IN MID DECEMBER OF 2018 I DROVE THE VEHICLE FROM OCONOMOWOC, WI TO DES MOINES, IA AND THE PROBLEM WAS PERSISTENT THE ENTIRE DRIVE AND THEN AGAIN A COUPLE OF DAYS LATER ON THE RETURN TRIP. AS A RESULT THIS DEFECT DRIVING REQUIRES EXTRA CONCENTRATION AND IS FATIGUING TO SAY THE LEAST. I NOTICED THE PROBLEM AS EARLY AS SEPTEMBER OF 2018. BUT THE LONGER DRIVE IN DECEMBER OF 2018 CITED ABOVE CONFIRMED THE MAGNITUDE OF THE PROBLEM AND THE POTENTIAL DANGERS ASSOCIATED WITH IT. THE PROBLEMS REMAINS ONGOING AND IS UNAFFECTED BY WEATHER CONDITIONS, THOUGH WIND SEEMS TO EXACERBATE INTENSITY SOMEWHAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182175February 24, 2019
ENGINE
I STEPPED ON THE ACCELERATOR TO INCREASE SPEED FROM 45 MPH TO 55 MPH, BUT THE CAR LOST POWER & THE "CHECK ENGINE LIGHT BEGAN FLASHING RAPIDLY. I WAS NEARLY REAR-ENDED, & WENT TOWARD THE CURB, BUT DID NOT WANT TO WAIT FOR TOWING THERE (ISOLATED: RT.183 SCHUYLKILL OUNTY, PA) & FELT SOME POWER ENGAGEMENT, SO PUT ON "EMERGENCY FLASHERS" & CALLED DEALER WHO'D JUST HAD THIS CAR IN < 3 WKS PREVIOUSLY, FOR THE 3RD TIME FOR MY OBJECTION THAT " THIS CAR W/ < 15 K MILES ON IT HESITATES WHEN I STEP ON THE GAS", STARTING 6 WKS P NEW CAR PURCHASE & JAN.26,2019 FOR A "PRODUCT IMPROVEMENT" RECALL. I NEEDED TO DRIVE 10 MILES TO MY DR'S APPT & MY CAR DID LURCH THRU TRAFFIC LIGHT, BUT DID NOT TURN ITSELF OFF. WHEN THE "CODES" WERE READ P FLATBED TOWING TO THE DEALER (SAVAGE KIA), I WAS TOLD THAT KIA HDQTRS WOULD DECIDE B/C SAVAGE DIDN'T RECOGNIZE THE CODES. SAT. AM, 48 H P MY CAR'S SELF-DESTRUCTION THEY CALLED WANTING TO SEND MY ENGINE TO KIA HDQTRS & PLACE A REBUILT ENGINE (OF INDETERMINATE MILAGE PRIOR TO ITS RETOOLING) IN MY CAR W/< 15 K MI. OF WEAR ON IT. I NOTICED THE ONGOING CLASS ACTION SUIT WRT KIA'S DESIGN FLAW IN SORENTO ENGINES & SEE NO VALUE IN DRIVING THAT MODEL ENGINE THAT THE BOOBS KEPT INSISTING WAS PERFECTLY FINE TIL THE RECALL NOTICE CAME, THEN WHATEVER THEY DID WAS INEFFECTIVE & THE ENGINE'S RUBBLE LESS THAN 250 MILES LATER. I'VE FORBIDDEN THE DEALERSHIP TO TAKE APART MY CAR OR ALTER THE CODES WHILE I LEARN MORE FROM INDEPENDENT SOURCES. I WANT A FULL, NOT A PARTIAL REFUND OF ALL MONEY, AS KIA HOLDS THE LIEN ON THIS DEFECTIVE, INADEQUATELY SERVICED ITEM & THEY CAN STUDY IT, BUT NOT @ MY EXPENSE...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181452February 20, 2019
ELECTRICAL SYSTEM
WHEN VEHICLE IS IN MOTION THE HEADLIGHTS WILL RANDOMLY TURN OFF WHEN ON THE AUTO SETTING. THIS HAS HAPPEN MULTIPLE TIMES SINCE WE PURCHASED THIS VEHICLE AND IS A SERIOUS ACCIDENT WAITING TO HAPPEN. I HAVE VIEWED MULTIPLE REPORTS OF THIS ISSUE ONLINE FROM OTHER OWNERS. THIS HAS HAPPEN ON THE HIGHWAY AND CITY STREETS WHERE THE ROADS HAVE NO LIGHTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180957February 18, 2019
STEERING
BETWEEN 25PM AND 75MPH THE STEERING IN MY 2017 KIA SORENTO BECOMES STICKY AND NOTCH LIKE. THERE IS NO SMOOTHNESS IN THE TURN OF THE WHEEL. AT HIGH SPEEDS (45MPH AND HIGHER) THE PROBLEM BECOMES EXTREMELY NOTICEABLE. THE CAR FEELS VERY UNSAFE WHILE TRAVELING AT HIGHWAY SPEEDS. THE CONSTANT CORRECTION IN MY DIRECTION OF TRAVEL MAKE FOR A VERY UNEASY AND UNCOMFORTABLE DRIVE ON THE HIGHWAY. THE NEED TO CORRECT DIRECTION LEADS TO A VERY UNSAFE OVER-CORRECTION. THE PROBLEM WASN'T NOTICEABLE UPON ORIGINAL PURCHASE OF THE VEHICLE. CURRENTLY HAVE 30K MILES. PROBLEM BECAME EXTREMELY NOTICEABLE AROUND THE 20-22K MARK. EXTREMELY DANGEROUS AND NEEDS TO BE ADDRESSED ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180524February 16, 2019
ENGINE
FEB. 2ND 2019 MY 2017 KIA SORENTO STALLED TWICE IN THE DRIVEWAY. MY HUSBAND TOOK IT FOR A DRIVE AND IT MADE A LOUD NOISE UPON ACCELERATION. HE SUSPECTED IT WAS THE ENGINE AND IT WAS TOWED TO THE DEALER FEB 3RD. FEB 5TH THE SERVICE DEPARTMENT FINALLY CALLED AND SAID THE ENGINE FAILED AND WE WILL NEED A REPLACEMENT. HE STATED SINCE MY HUSBAND DID THE OIL CHANGES AND DID NOT HAVE DOCUMENTATION IT WOULD NOT BE COVERED UNDER WARRANTY. MY HUSBAND ALWAYS DID OUR OIL CHANGES AND NEVER HAD THIS PROBLEM. AN ENGINE SHOULD NOT FAIL IN LESS THAN 2 YEARS AND I REALIZE THIS IS HAPPENING TO MANY KIAS. WE LEARNED OUR LESSON THE HARD WAY AND WILL BE PAYING OUT OF POCKET FOR REPAIRS. MY CAR HAS BEEN IN THE SHOP FOR 2 WEEKS NOW. THERE IS NO ENGINES AVAILABLE IN THE US AND MAYBE THEY CAN GET ONE FROM KOREA BUT SHIPPING TAKES A WEEK ONCE THEY FIND ONE AND THE WORK WILL TAKE A WEEK. SO I'M PAYING FOR A CAR I CAN'T DRIVE FOR AT LEAST 4 WEEKS. SO FRUSTRATING. I CALLED THE SERVICE DEPARTMENT FEB 15TH TO CHECK ON THE STATUS OF FINDING AN ENGINE FOR MY SORENTO, HE STATED HE WOULD CHECK WITH THE PARTS DEPARTMENT AND CALL ME BACK ASAP. STILL WAITING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180022February 14, 2019
EXTERIOR LIGHTING
HEAD LIGHTS GO OFF WHEN DRIVING,THEN COME BACK ON WHEN SET IN THE AUTO MODE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174883February 6, 2019
STEERING
WHILE DRIVING HIGHWAY SPEEDS THE STEERING LOCKS AND YOU CAN'T MAKE MINOR ADJUSTMENTS TO STAY IN YOUR LANE OF TRAVEL WITHOUT HAVING TO APPLY HEAVY PRESSURE TO BREAK IT FREE. THIS CAUSES YOU TO OVER CORRECT. BROUGHT IT IN TO KIA IN JANUARY AFTER A COMPLETELY MISERABLE 4 HOUR TRIP TO NEW ORLEANS AND THEY SAID IT WAS FIXED. DROVE AN HOUR HOME AND EVERYTHING WAS GOOD. FEW DAYS LATER IT BEGAN AGAIN AND IS GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172791January 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2017 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE ASSEMBLY FAILED. THE VEHICLE WAS TO BE SERVICED BY VANDEVERE KIA (328 W MARKET ST, AKRON, OH 44303, 330-253-6137) FOR A PRODUCT IMPROVEMENT CAMPAIGN TO UPDATE THE ECU WITH A KNOCK SENSOR DETECTION ALERT. THE ALERT WOULD NOTIFY THE VEHICLE OWNER WHEN THERE MAY BE A LIMP MODE CONDITION THAT COULD PREVENT THE VEHICLE FROM EXCEEDING 25 MPH. THE CONTACT WAS CONCERNED THAT THE INTERIM FEATURE MAY ONLY ALERT THE DRIVER AND WAS NOT A PERMANENT REMEDY. THE MANUFACTURER WAS NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS INCLUDED IN THE PRODUCT IMPROVEMENT CAMPAIGN, BUT WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 17V586000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172681January 28, 2019
EXTERIOR LIGHTING
DRIVING DOWN THE ROAD MY HEADLIGHTS HAVE CUT OFF ON THEIR OWN 5 TIMES. I HAVE TO TURN THE AUTO OF AND PUT IT ON MANUAL FOR THEM TO WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11172367January 27, 2019
STEERING
LX MODEL AWD. PURCHASED AT 21K MILES, CURRENTLY HAS 33K MILES. STEERING CAN BE DESCRIBED AS "STICKY" WITH MICRO STEERING WHEEL ADJUSTMENTS NEEDED TO KEEP THE CAR TRACKING STRAIGHT. AS THE WHEEL IS TURNED LEFT OR RIGHT THERE IS A DELAY AND SMALL LAG OR BUMPING FELT UNTIL THE ACTUAL STEERING ADJUSTMENT IS TRANSFERRED TO THE CARS WHEELS. THIS OCCURS AND IS MORE PRONOUNCED AT HIGHER SPEEDS. IT IS NOTICEABLE AND CONCERNING WHEN TRYING TO HOLD THE CAR STRAIGHT ON A LONG STRETCH OF HIGHWAY. MY CONCERN FROM A SAFETY POINT, IS THAT THE STEERING MECHANISMS WILL FAIL OR FREEZE UP. BESIDES THE FACT THAT DRIVING THE CAR IS ANNOYING TO OPERATE LIKE THIS AND CAUSES FATIGUE, THERE IS DEFINITELY SOMETHING NOT RIGHT AS I HAVE READ FROM MANY FORUMS ONLINE. I LOVE EVERYTHING ABOUT ELSE ABOUT THE KIA SORENTO, BUT THIS STEERING ISSUE VERY CONCERNING. HAVE ALREADY RULES OUT TIRES, ALIGNMENT ETC. THE FEELING IN THE STEERING WHEEL IS PRONOUNCED AND NOT SOMETHING I HAVE EVER FELT IN ANY CAR I HAVE EVER DRIVEN IN 45 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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