Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#11076418March 6, 2018
ENGINE
WHILE DRIVING MY 2011 KIA SORENTO FOR ABOUT A HALF MILE FROM MY HOME, DRIVING APPROXIMATELY 30 MPH I APPROACHED A BUSY INTERSECTION DURING MORNING TRAFFIC AND WITH NO SIGN ANYTHING WAS WRONG MY CAR STALLED OUT. I LOST ALL POWER STEERING BUT WAS ABLE TO TURN WHEEL AND TURN RIGHT ONTO SIDE STREET TO GET OUT OF THE INTERSECTION. CAR ROLLED OFF TO THE SIDE OF THE ROAD. I ATTEMPTED TO RESTART AND CAR SEEMED TO HAVE RESTARTED JUST FINE. I TURNED AROUND AND DECIDED TO HEAD BACK HOME INSTEAD OF DRIVE THE HIGHWAY TO WORK. LITERALLY A MINUTE AFTER I TURNED MY CAR AROUND AND ENTERED THE INTERSECTION MY SORENTO STALLED OUT AGAIN. I ONCE AGAIN TURNED MY STEERING WHEEL TO THE RIGHT TO GET OUT OF THE WAY OF TRAFFIC THIS TIME IN THE BUSY INTERSECTION. THIS TIME OIL LIGHT, AND ENGINE LIGHT TURNED ON ON THE DASHBOARD. WAITED ALMOST 2 HOURS TO GET MY CAR TOWED 1 1/2 MILES DOWN THE ROAD TO FIND OUT THAT MY ENGINE SEIZED UP. THE MECHANIC WHO GAVE ME THE BAD NEWS STATED THE OIL WAS DOWN ABOUT HALF A QUART NOT ENOUGH TO SEIZE THE ENGINE. STATED HIS OPINION WITHOUT FURTHER TEARDOWN WAS THAT SOMETHING LET LOOSE INSIDE OF ENGINE CAUSING IT TO JAM UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076003March 2, 2018
STRUCTURE:BODY
DRIVERS SIDE REAR DOOR WON'T OPEN FROM THE OUTSIDE. THIS IS A MAJOR SAFETY ISSUE WHEN THERE ARE CHILDREN IN THE VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075661March 1, 2018
STRUCTURE:BODY
TAKATA RECALL THE DRIVER'S SIDE BACK DOOR WILL NOT OPEN FROM THE OUTSIDE. THIS SAME PROBLEM OCCURRED WITH THE DRIVER'S SIDE FRONT DOOR AND THIS WAS REPAIRED BY KIA AS THERE WAS A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075549February 28, 2018
AIR BAGS
AIRBAG LIGHT STAYS ON. TOOK IT TO A SHOP AND RAN A DIAGNOSTIC. IT STATED THAT THE DRIVERS AIRBAG RESISTANCE IS TOO HIGH AT THE FIRST STAGE. WAS TOLD TO TAKE TO DEALER. I HAVE LOOKED ON LINE AND HAVE FOUND A NUMBER OF SIMILAR COMPLAINTS THAT LEAD BACK TO FAULTY WIRING OR SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074522February 23, 2018
SERVICE BRAKES, ENGINE, VEHICLE SPEED CONTROL
MY KIA WAS BEING DETAILS, THE PERSON DETAILING THE VEHICLE GOT INTO THE VEHICLE. HE PUSHED THE START BUTTON DIDN'T START THE VEHICLE. HE STARTED IT BY INSERTING THE FOB IN THE CONSOLE. THE VEHICLE STARTED AT HIGH RPMS, DRIVER HAD HIS FOOT ON THE BRAKE, PLACED THE CAR INTO REVERSE AND THE CAR EXITED THE GARAGE AT A HIGH RATE OF SPEED, DRIVER APPLIED BOTH FEET ON THE BRAKES THE BRAKES DID NOT WORK HE TRIED TO STEER THE VEHICLE AWAY FROM THE CREEK THE STEERING DID NOT WORK.. THE VEHICLE DID STOP AFTER IT CRASHED INTO THE CREEK THAT WAS NEAR THE BUSINESS. THE DRIVER SUSTAINED INJURY TO HIS HEAD WHEN HE TRIED TO EXIT THE VEHICLE AFTER IT ENTERED THE CREEK. VEHICLE WAS PULLED FROM THE CREEK. DRIVER DID SEEK MEDICAL ATTENTION AT A LOCAL HOSPITAL.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11073341February 17, 2018
EXTERIOR LIGHTING, ENGINE, VEHICLE SPEED CONTROL
WHILE RETURNING FROM MY AUNTS FUNERAL IN KANSAS, MAKING MY WAY TO GEORGIA. THE CAR BEGAN TO SLOW DOWN AND STOP, ON THE HIGHWAY. THEN IT CUT OFF, WOULDN'T START OR MOVE. THERE WAS THIS WHINING AND CLANKING SOUND, WHITE SMOKE AND FIRE SHOT OUT FROM UNDER THE CAR, AS I WAS TOLD BY A PERSON THAT WAS PASSING BY, HE STOPPED TO MAKE SURE THAT I GOT OUT OF THE CAR. IT JUST GOT TO 130,000 MILES. HAD IT TOWED TO A SHOP AND WAS TOLD THAT THE ENGINE WAS GONE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11073321February 16, 2018
STRUCTURE:BODY
DRIVER'S DOOR CAN'T OPEN FROM OUTSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073099February 15, 2018
STRUCTURE:BODY
ONE DAY WE WENT TO OPEN THE DRIVER SIDE BACK DOOR FROM THE OUTSIDE AND IT NO LONGER OPENED. THERE WAS NO DAMAGE DONE TO THE DOOR IT JUST STOPPED WORKING. WHEN I CONTACTED KIA THEY DIDNT SEE IT AS BEING A SAFETY ISSUE. IN MY EYES IT S AHUGE ISSUE IF MY GIRLS AND I WERE IN A WRECK AND SAFETY CREWS WOULDNT BE ABLE TO OPEN THE DOOR FROM THE OUTSIDE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067178February 6, 2018
ENGINE AND ENGINE COOLING, ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE SEIZED WITHOUT WARNING. COOPER KIA (5056 COMMERCIAL DR, YORKVILLE, NY) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION. THE CONTACT WAS ADVISED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066532February 1, 2018
AIR BAGS
THE AIR BAG WARNING LIGHT WILL NOT EXTINQUISH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066081January 31, 2018
ENGINE
JANUARY 26, 2018 I WAS STOPPED AT A STOP SIGN AND SUDDENLY MY VEHICLE MADE A THUD SOUND, AND IT FELT LIKE A DOWNWARD THRUST AS THE VEHICLE COMPLETELY SHUT DOWN. I WAS ABLE TO RESTART IT AND DROVE HOME. WE TOOK IT TO OUR KIA DEALERSHIP SERVICE DEPT THIS MORNING AND ASKED FOR A DIAGNOSTIC TEST. THE TECHNICIAN SAID SINCE THERE WERE NO CHECK ENGINE LIGHTS ON, THE TEST WOULDN'T SHOW ANYTHING UNLESS WE HAD THE PROBLEM BEFORE. I WAS VERY CONCERNED ABOUT HIS LACK OF CONCERN. ESPECIALLY AFTER I RESEARCHED SORENTO ENGINE FAILURES AND IT IS HUGE FOR SO MANY MODELS. THE 2011 WAS ABOUT THE ONLY ONE NOT ON THE RECALLS.. MY MODEL WAS THE FIRST MADE IN THE US AT THE GEORGIA PLANT. MY PRODUCTION DATE IS 12/19/09. WE BOUGHT OUR 2011 IN FEBRUARY 2010. WE WERE TOLD SINCE THE BODY WAS BEING CHANGED THEY MADE NO 2010 SORENTO'S AT THE GEORGIA PLANT. SINCE I SAW THE STALL PROBLEMS ON THESE 2009 MODELS WOULDN'T THAT MEAN IT WOULD APPLY TO MY ENGINE? VERY CONFUSING. I HOPE YOU CAN CHECK THIS OUT FOR ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066115January 31, 2018
STRUCTURE:BODY
IN SEPT 2017 THE BACK DRIVER'S SIDE DOOR STOPPED OPENING FROM THE OUTSIDE. NOW, JAN 2018 THE DRIVERS DOOR WILL NOT OPEN FROM THE OUTSIDE. BOTH DOORS OPEN PERFECT FROM THE INSIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065968January 30, 2018
STRUCTURE:BODY
THE DOOR WONT OPEN FROM THE OUTSIDE ON THE DRIVER BACK SIDE SO THE BACK DOOR ON THE DRIVER SIDE AND STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064448January 23, 2018
STRUCTURE:BODY
MY DRIVERS SIDE BACK DOOR WON'T OPEN FROM THE OUTSIDE OR INSIDE(THIS IS MY CURRENT ISSUE WITH THE CAR). I HAVE BEEN IN NO ACCIDENTS WITH THIS CAR. I HAD TROUBLE WITH MY DRIVER'S DOOR WOULD NOT OPEN LAST YEAR AND THAT WAS UNDER RECALL AND REPAIRED. BOTH ISSUES JUST STARTED ALL OF A SUDDEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063330January 17, 2018
AIR BAGS, EXTERIOR LIGHTING
PURCHASED 2011 SORRENTO FROM DEALER IN 2011. AIRBAG LIGHT ILLUMINATED SINCE 70K MILES. ALSO, ABS LIGHT ILLUMINATED ABOUT ONE YEAR AGO - TOOK IN FOR ABS RECALL WITH SET APPOINTMENT AND WAS TURNED AWAY AS DEALER DID NOT HAVE 'THE TOOL NEEDED '' TO PERFORM RECALL THAT DAY. ALSO, DBC AND ESC INDICATOR LIGHT HAVE BEEN ON FOR YEARS. FINALLY, WITHIN FIRST YEAR OF PURCHASE GEAR SHIFT WOULD JAM AND NOT INTO PARK. DEALER INSTRUCTED ME OVER THE TELEPHONE HOW TO MANIPULATE AND FIX WHICH WORKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062910January 15, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
WAS DRIVING MY KIA AND SUDDENLY COULD NO LONGER DRIVE PULLED OVER N TRAFFIC AND COULD ONLY PUT THE E BRAKE ON. NOTHING ELSE WOULD GO IN TO GEAR DRIVE REVERSE AND THE BRAKES WERE NOT WORKING PROPERLY. SO PUT THE E BRAKE ON AND CALLED TOW TRUCK..TOOK IT TO MADE IN AMERICA MADE IN JAPAN..AND THE SAY ITS THE INPUT SHAFT..EXACTLY DESCRIBED ON RECALL FOR MY VIN # [XXX] . MANUFACTURE CALL#SC124. NHTSA# 15V626 .THIS HAPPENED ON 225 PLACERVILLE RD FOLSOM ON FRIDAY 1/5/2017 .ITS CURRENTLY STILL AT MADE IN AMERICA MADE IN JAPAN..PLEASE CONTACT. ME A.S.A.P [XXX] . [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062626January 13, 2018
ENGINE
CHECK ENGINE LIGHT ON VEHICLE ILLUMINATED. WHILE DRIVING VEHICLE, THE VEHICLE ENGINE SUDDENLY STOPPED AND VEHICLE TURNED OFF WHILE IN MOTION. DRIVER PULLED VEHICLE TO SIDE OF ROAD AND HAD TOWED TO AUTO SHOP. AUTO SHOP SAID THE ENGINE SEIZED BUT COULD NOT IDENTIFY CAUSE OF SEIZURE. SHOP SAID OIL WAS FULL AND RECENTLY CHANGED. OWNER HAD VEHICLE TOWED TO KIA DEALER WHO ALSO CITED ENGINE SEIZURE. KIA DEALER SAID OWNER WOULD NEED TO PAY FOR DIAGNOSTIC TO DETERMINE EXACT CAUSE. ENGINE SEIZURE MATCHED ENGINE SEIZURE ISSUE IN RECALLED 2012-2014 SORENTO VEHICLES. OWNER ASKED DEALER ABOUT REPAIRS UNDER SIMILAR RECALL/ISSUE AND WAS TOLD THERE WAS NOTHING DEALER COULD DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061130January 8, 2018
SEAT BELTS, UNKNOWN OR OTHER
BACK DRIVER SIDE DOOR WILL NOT OPEN, I WENT ONLINE AND SEARCHED MY VEHICLE AND THIS SEEMS TO BE AN ONGOING PROBLEM. MIDDLE BACK SEAT BELT IS STUCK DOWN IN THE SEAT AND YOU CAN'T NOT GET IT OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061201January 8, 2018
SUSPENSION
COIL SPRING FROM FRONT STRUT ON 2011 SORENTO BROKE IN THREE PLACES WHILE IN MOTION IN THE CITY (DRIVING STRAIGHT) AT A SPEED OF APPROXIMATELY 20 KM/HR AND PIERCED SIDE WALL OF TIRE ON DRIVER SIDE. NO INJURIES BUT VERY DANGEROUS INDEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11061294January 8, 2018
AIR BAGS
AIR BAG LIGHT CAME ON AFTER GOING OVER A SET OF RAIL ROAD TRACKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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