Kia Sorento Complaints (2015)

755 consumer complaints on file.

#11021196September 2, 2017
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
MY MOM HAS BEEN HAVING ISSUE AFTER ISSUE.. FIRST THE PASSENGER AIR BAG LIGHT AND BATTERY AFTER POWER STEERING MAKING NOICES ..BRAKES NOT RESPONDING AND NOW FUEL INJECTION PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020873August 31, 2017
ENGINE
VEHICLE ENGINE STOPPED ON FREEWAY, CAUSING ME TO HAVE TO LOSE POWER BRAKE AND POWER STEERING ABILITY, WAS BARELY ABLE TO GET VEHICLE OFF FREEWAY AND STOP WITHOUT CAUSING MAJOR ACCIDENT TO SEVERAL OTHER VEHICLES. ENGINE EXHIBITS SAME SYMPTOMS ARE PREVIOUS MODEL YEAR RECALL FROM KIA AND HYUNDIA BUT DEALER FAILS TO ACKNOWLEDGE ISSUE IN SAME EXACT ENGINE, BUT ONE YEAR LATER MODEL. THERE IS A RECALL UNDER SC147 FOR 2012-2014 KIA SORENTO AND LIKE TYPE VEHICLES, HOWEVER MINE IS A 2015, AND AS MENTIONED HAS THE SAME EXACT SYMPTOMS AS PREVIOUS YEAR ENGINES. REQUESTING SC147 TO BE EXTENDED INTO MODEL YEAR 2015 AND 2016 VEHICLES TO HAVE CARS SERVICED BEFORE THIS CAUSES INJURY OR DEATH IN OTHER MOTORISTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016295August 19, 2017
STRUCTURE:BODY
THE CLIPS ON THE REAR PASSENGERS DOOR PANEL HAS BROKEN CAUSING THE PANEL TO STICK OUT. THIS IS MAKING IT SO THAT THE DOOR WON'T OPEN. THE CAR WAS STATIONARY ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014195August 10, 2017
WHEELS
KIA DEALERSHIP ROTATED TIRES. REAR DRIVER SIDE TIRE FLEW OFF VEHICLE WITHIN 2 BLOCKS OF DEALERSHIP SERVICE DEPARTMENT. ALL LUGS MISSING. EXTENSIVE DAMAGE TO REAR END DEALERSHIP CLAIMS ALL LUG NUTS WERE PROPERLY ATTACHED AND THE ATTACHMENT WAS WITNESSED BY 2 TECHNICIANS. IF THIS IS TRUE THE WHEELS CAN FLY OFF OF THIS VEHICLE AT ANY TIME. I WANT THEM TO VIDEO ALL FUTURE WHEEL SERVICE AND RECALL ALL PREVIOUS WORK. THEY COULD KILL SOMEONE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11011653July 31, 2017
SERVICE BRAKES, STEERING
OUR VEHICLE HAS 32K MILES ON IT AND THE ROTARS ARE ALREADY WORN DOWN. THE VEHICLE STARTS SHAKING WHEN MOVIN AND BRAKING. WE BOUGHT THIS CAR NEW FROM A DEALERSHIP. DID WE BUY A CAR WITH DEFECTIVE ROTARS. WHEN TURNING THE STEERING WHEEL WHILE MOVING ON A CITY STREET IT OFTEN MAKES A CRACKING SOUND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006230July 18, 2017
STRUCTURE:BODY
AS FOUND WITH MANY OTHER COMPLAINTS ONLINE REGARDING THE SORENTO, THE PARTS INSIDE THE DOOR HANDLE BROKE AND THE DOOR HANDLE FELL OFF WHEN I ATTEMPTED TO OPEN THE DOOR. ALL THE PARTS INSIDE, INCLUDING THE DOOR HANDLE ARE PLASTIC AND, APPARENTLY DEFECTIVE. YOU CANNOT GET INTO YOUR CAR. IF THE HANDLES FALL OFF WHILE DRIVING, IT CAN HIT A FOLLOWING CAR AND POSSIBLY CAUSE A CASUALTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004854July 12, 2017
ELECTRONIC STABILITY CONTROL (ESC), VISIBILITY/WIPER, EXTERIOR LIGHTING
THE WIPERS AND HEADLIGHTS WOULD RANDOMLY COME IN AND OUT OF WORKING CONDITIONS. YOU DON'T KNOW WHEN WIPERS ARE WORKING UNTIL IT STARTS RAINING SO IT WAS VERY DANGEROUS. WE HAD TO PULL OVER AND EITHER WAIT FOR THE RAIN TO STOP OR WAIT UNTIL THE WIPERS STARTED WORKING AGAIN. THE BACKUP CAMERA ALSO COMES IN AND OUT. YOU CAN SEE THE SCREEN WARNING YOU TO BE CAREFUL BUT THE CAMERA ITSELF IS ABSENT. THE DOOR HANDLE FELL OFF ONTO THE FLOOR WITH NO PRIOR WARNING. NO ONE HIT IT OR ANYTHING. WE OPENED THE BACKSEAT IN FRONT OF OUR HOME THEN DROVE TO THE AIRPORT AND TRIED TO OPEN IT AGAIN AND IT FELL OFF ONTO THE GROUND. THE TOP OF THE DOOR HANDLE AND PARTS INSIDE THAT MAKE THE HANDLE WORK. AND NOW MOST RECENTLY OUR AC IS NOT WORKING PROPERLY COMING IN AND OUT OF PROPER FUNCTION, NOR ARE OUR HEADLIGHTS WORKING AGAIN. YOU DON'T KNOW WHEN HEADLIGHTS ARE WORKING UNTIL YOU NEED THEM SO WE USED FOG LIGHTS INSTEAD AS EVENING JUST SET AND WE COULDN'T WAIT FOR THE SUN TO COME OUT TO CONTINUE DRIVING. FOR A BRAND NEW CAR THERE ARE MANY ISSUES WITH THIS CAR, OTHERWISE WE LOVE IT AND THE WAY IT DRIVES AND BRAKES SO WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003867July 9, 2017
UNKNOWN OR OTHER
CAR WAS PARKED,I LOCKED THE CHILD SAFETY LOCK,ON BACK DOOR NOW IT WILL NOT OPEN,THIS SHOULD BE A SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003662July 7, 2017
ENGINE
TL* THE CONTACT OWNS A 2015 KIA SORENTO. WHILE DRIVING APPROXIMATELY 10 MPH, THE VEHICLE SHUT OFF AND THE OIL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER (MYRTLE BEACH KIA IN MYRTLE BEACH, SC) WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS DUE TO AN INTERNAL ENGINE FAILURE. THE DEALER RECOMMENDED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY APPLIED TO THE ORIGINAL OWNER ONLY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 73,864.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000887June 23, 2017
AIR BAGS, ENGINE, SEAT BELTS
(AMENDMENTS TO ODI#S: 10668775 & 10663356 - UPDATE) ON 12/01/2014, I WAS IN A 2015 KIA SORENTO LX (ENTERPRISE INSURANCE RENTAL) TRAVELING ON CRABB RIVER ROAD, (A CITY STREET) SUGARLAND, TEXAS. I FULLY STOPPED AT THE TRAFFIC LIGHTS BECAUSE IT WAS RED. ONCE LIGHTS TURNED GREEN, I PUT THE VEHICLE IN MOTION BY STEPPING ON THE GAS PEDAL TO ACCELERATE BUT THE CAR FELT REALLY SLUGGISH SO I GAVE IT MORE GAS IN ORDER TO GAIN ENOUGH SPEED AS I WAS ABOUT TO GO OVER SOME RAILROAD TRACKS (APPROX. 55+ MPH) WHICH WERE ON A ROAD THAT WAS ON AN INCLINE. RIGHT AS THE CAR REACHED THE TRACKS, THE ENGINE STALLED, THE STEERING WHEEL LOCKED AND I LOST ALL CONTROL OF THE VEHICLE AND IT DOVE INTO A DITCH; PLOWED DIRECTLY INTO A STEEL BILLBOARD POLE WHICH WAS CEMENTED INTO THE GROUND BECAUSE THE BRAKES BECAME UNRESPONSIVE. THERE WERE NO WARNING LIGHTS ON THE DASH PRIOR TO THE CRASH. EVEN THOUGH I WAS FULLY BUCKLED, THE SEATBELT DID NOT PREVENT MY HEAD FROM VIOLENTLY HITTING THE WINDSHIELD AND BOUNCING OFF THE STEERING WHEEL SINCE NONE OF THE 8 AIRBAGS DEPLOYED. I SUFFERED NEAR FATAL INJURIES INCLUDING A BROKEN BACK (L2 FRACTURE), SPINAL CORD, HEAD, EYE, CHIN, JAWS, NECK AND HIP; BROKEN TEETH, PERMANENT DISFIGURATION (18 STITCHES), SOME VISION & HEARING LOSS FROM NERVE DAMAGE AND PTSD, MENTAL ANGUISH, CHRONIC MIGRAINES, EXTREME STRESS, TERRIBLE RECURRING NIGHTMARES, ETC. I'M A 5'2" WOMAN AND MY CHEST WAS PINNED TO THE STEERING WHEEL UPON THE IMPACT WITH THE POLE AND THE FIRE DEPT. HAD TO FREE ME AND LIFT ME UP TO THE EMTS. I WAS TRANSPORTED TO THE ER OF A HOSPITAL BY AMBULANCE AND LATER TRANSFERRED TO THE TRAUMA UNIT OF MEMORIAL HERMANN HOSPITAL DUE TO THE SEVERITY OF MY INJURIES.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11000224June 20, 2017
ENGINE
37000 MILES , SHORT 120 TRIP, OIL CHECKED BEFORE STARTING, 110 INTO TRIP, LOSS OF POWER,,ROD KNOCK, ENGINE SEIZED, TOWED TO CLOSEST GARAGE. NOM AT LEXINGTON KY. KIA WAITING ON THE BATTLE OF WARRANTY TO BEGAN WAITING FOR THE LO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995460June 16, 2017
ENGINE
ENGINE LOCKED UP WITH NO WARNING LIGHTS OR OTHER INDICATION IT WAS HAPPENING. VEHICLE WAS DRIVEN TO STORE AND PARKED. CAME BACK OUT AND IT WOULDN'T START. TOWED TO DEALER. DEALER SAYS EXCESS SLUDGE IN ENGINE EVEN WITH REGULAR OIL CHANGES. VEHICLE HAS 72,819 MILES AND DEALER IS STATING IT WILL NOT BE COVERED UNDER 100K POWER TRAIN WARRANTY. PICTURES OF ENGINE DO NOT INDICATE EXCESS SLUDGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995465June 16, 2017
ENGINE
DRIVING VEHICLE IN TOWN AT APPROXIMATELY 40 MPH. ENGINE LOST POWER AND SHUT OFF. WAS ABLE TO COAST OUT OF TRAFFIC AND OFF THE SIDE OF THE ROAD. WOULD NOT RESTART. HAD VEHICLE TOWED TO LOCAL KIA DEALER WHERE THEY PROCEEDED TO TELL ME THE ENGINE HAD LOCKED UP AND THIS ONLY HAPPENS DUE TO POOR MAINTENANCE AND SLUDGE BUILDUP IN ENGINE. THEY DID AN INSPECTION AND FOUND ENGINE TO BE CLEAN AND A ROD BEARING HAD FAILED CAUSING THE PROBLEM. THEY REPLACED ENGINE UNDER 100K MILE POWER TRAIN WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995466June 16, 2017
AIR BAGS
WE WERE TRAVELING 64 MPH ON INTERSTATE 75 SOUTH (IT WAS RAINING HARD), WHEN WE WERE HIT FROM BEHIND AT 75-78 MILES PER HOUR BY AN F150 TRUCK. OUR AIRBAGS DID NOT DEPLOY WHICH CAUSED US TO HIT THE STEERING WHEEL AND DASHBOARD. AT THE RATE OF SPEED WE WERE HIT, THE BAGS SHOULD HAVE DEPLOYED. OUR SORENTO HAD OVER $9,000 IN DAMAGE TO THE REAR. THE BAGS ARE A MALFUNCTION, AS FAR AS WE ARE CONCERNED.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10983614May 4, 2017
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
V6 ENGINE STALLS RANDOMLY WHEN ACCELERATING INTO OR ACROSS TRAFFIC. . KIA SERVICE DEPT. UNABLE TO FIND CAUSE WITH USING ELECTRONIC TESTING EQUIPMENT. STALLING IS RANDOM AND UNABLE TO REPLICATE WITH SERVICE DEPT PERSONNEL. A REAL SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983537May 4, 2017
EXTERIOR LIGHTING
THE HEADLIGHTS ARE SO DIM THAT THE ROAD IS NOT VISIBLE. MY CARS' LIGHT METER VALUE IS 77LU COMPAIRED TO A NIEGHBORS' HEADLIGHT VALUE OF 489LU WITH THE SAME LIGHTS. THIS LOW HEADLIGHT OUTPUT VALUE MAKES THIS CAR UNSAFE TO DRIVE IN LOW LIGHT SITUATIONS AND AT NIGHT. THE LOCAL PORT CHARLOTTE, FLORIDA DEALERS' SERVICE MANAGER SAID THAT THERE WAS NO PROBLEM WITH MY HEADLIGHTS. P.S. THE SERVICE MANAGER DID NOT USE A LIGHT METER. HE "EYEBALLED" IT IN THE PARKING LOT IN DAYLIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980556April 25, 2017
ENGINE
WE STARTED HAVING PROBLEMS AT ABOUT 20,000 MILES.THE CAR WAS PULLING AS WE TRIED TO ACCELERATE AND SMOKE WOULD BLOW OUT OF THE TAILPIPE. WE TOOK IT INTO THE DEALERSHIP IN WHICH THEY STATED WE HAD SLUDGE IN THE ENGINE. THEY STATED TO MAINTAIN REGULAR OIL CHANGES, BUT WE WOULD NEED A NEW ENGINE. 4 MONTHS LATER THEY DID AN OIL CHANGE AND STATED THE OIL WAS CLEAR OF SLUDGE. WITHIN 2 WEEKS, WE HEARD A LOUD BANGING SOUND FROM THE ENGINE, IT GOT LOUDER AND WAS BARELY GOING 5 MILES/HR. WE WERE ON A MAJOR ROAD AND WERE ABLE TO PULL INTO A PARKING LOT. WE HAD IT TOWED TO THE DEALERSHIP (CENTRAL KIA OF PLANO). WITHOUT EVEN LOOKING AT IT, THEY SAID IT WAS THE SLUDGE IN THE ENGINE AND WE NEEDED OUR ENGINE REPLACED ($7000). THEY WOULD NOT EVEN LOOK UNDER THE HOOD UNTIL WE PAID THEM $400 TO OPEN IT UP. THEY STATED THE WORK WOULD NOT BE COVERED UNDER OUR WARRANTY EVEN THOUGH WE ARE ONLY 2 YEARS INTO IT AND AROUND 30,000 MILES. I CALLED KIA CONSUMER AFFAIRS (800-333-4542) AND THEY CONTACTED THE DEALERSHIP AND THAT'S WHEN THEY FINALLY OPENED THE HOOD AND FOUND SLUDGE IN THE ENGINE. THEY TOOK PICTURES AND SENT IT TO KIA "TECH" IN WHICH OUR CLAIM WAS DECLINED DUE TO "LACK OF MAINTENANCE". WE PROVIDED RECEIPTS FOR OUR OIL CHANGES. THEY DID NOT ACCEPT 3 OF THEM BECAUSE THEY DID NOT HAVE A "PO#" AND THEY DID NOT ACCEPT 2 OF MY CREDIT CARD RECEIPTS. I TOLD KIA CONSUMER AFFAIRS THE 2015'S ARE HAVING THE SAME ISSUES AS THE RECALLS 2011-2014. SHE STATED THE DMV IS COLLECTING INFORMATION ON THE 2015'S. EVERYONE CALL CONSUMER AFFAIRS!! THERE IS AN ENGINE PROBLEM WITH THE 2015'S AND KIA IS NOT STANDING BY THEIR WARRANTY. WE HAVE NOT BEEN PROVIDED A RENTAL CAR. I HAVE ALSO ESCALATED THIS ISSUE TO KIA'S "ESCALATION DEPT" IN WHICH THEY STATED TO GET THEM MORE RECEIPTS AND "TECH" CAN REVIEW THE CASE AGAIN! I HAVE GATHERED MORE RECEIPTS INCLUDING HOW OFTEN WE WERE PUTTING OIL IN BETWEEN OIL CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972015April 12, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 KIA SORENTO. AFTER THE VEHICLE WAS PARKED, THE KEY FAILED TO REMOVE FROM THE IGNITION SWITCH. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970781April 5, 2017
ENGINE
WE HAD JUST LEFT HOME, AND WERE DRIVING AT APPROXIMATELY 40 MILES PER HOUR, AND NO "WARNING LIGHTS OR INDICATOR LIGHTS" CAME ON, WE LOST ALL POWER ABOUT A QUARTER MILE AWAY. COASTING TO THE SIDE OF THE ROAD AND CALLED FOR ROAD-SIDE ASSISTANCE. HAD VEHICLE TOWED TO DEALER, AND WAS TOLD IT WAS ENGINE FAILURE, DUE TO SEIZURE OF ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954804February 15, 2017
ENGINE
THE VEHICLE WAS IN MOTION 35MPH WHEN SUDDENLY ALL THE LIGHTS IN THE PANEL FLASHED AND THE VEHICLE CAME TO A COMPLETE STOP. THE DEALER DIAGNOSED THE CAR WITH ENGINE FAILURE . THEY REFUSED TO COVER THE DAMAGE UNDER WARRANTY AND CLAIM THAT IS DUE TO LACK OF MAINTENANCE EVEN THOUGH WE PROVIDED THEM WITH SERVICE RECORDS. THIS IS A FAULTY ENGINE AND KIA IS REFUSING TO STAND BY THEIR PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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