Kia Sorento Complaints (2014)

988 consumer complaints on file.

#11270655October 24, 2019
ENGINE
10/16/2019 I WAS DRIVING AT HIGHWAY SPEED WHEN I HEARD A LOUD THUNK OR BANG. MY CAR LOST POWER AND I PULLED TO A STOP ON THE SIDE OF THE HIGHWAY. AS I WAS STOPPING THE ENGINE AND OIL LIGHTS FLASHED ON. THERE WAS SMOKE COMING FROM UNDER THE HOOD AND WITHIN 5 MINUTES, THE SMOKE HAD INCREASED AND FLAMES WERE COMING FROM UNDER THE HOOD. I WAS ABLE TO ESCAPE BEFORE THE ENTIRE CAR WAS ENGULFED IN FLAMES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND THE CAR WAS TOWED TO SALVAGE WHERE INSURANCE CALLED IT A TOTAL LOSS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11269779October 20, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
THE CAR WAS RUNNING PERFECTLY FINE NEVER HAD AN ISSUE WITH IT. IT RANDOMLY STARTED KNOCKING/ MAKING A LOUD NOISE FROM THE ENGINE AND SHUT OFF AS I WAS D WITH MY TWO KIDS. WHEN I TRIED TO START IT BACK UP IT CONTINUALLY SHUT OFF, IT WOULD NOT STAY RUNNING. IT WAS RUNNING AT NORMAL TEMPERATURE WHEN I PULLED OVER AND TURNED THE CAR OFF THEN TURNED THE IGNITION BACK ON THEN IT SHOWED HOT ON THE TEMPERATURE GAUGE. THIS ALL STARTED IN SAN BERNARDINO CALIFORNIA. I DID NOT UNDERSTAND WHAT THE PROBLEM WAS, SO I STARTED LOOKING UP PROBLEMS WITH A KIA SORENTO AND FOUND THIS FORM. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269444October 18, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO KING KIA (953 N FREDERICK AVE, GAITHERSBURG, MD 20879, (301) 948-3333) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, A WEEK LATER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED BACK TO KING KIA WHERE THE ENGINE WAS REPLACED AGAIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268879October 16, 2019
AIR BAGS, SEATS
ON REGULAR TERRAIN THE DRIVERS SEAT BECAME NOTICEABLY LOOSE, AND UPON GOING OVER A SPEED BUMP AND SLIGHTLY ROUGHER TERRAIN, THE SEAT IS UNSTABLE AND MOVES OUT OF PLACE. A FEW DAYS LATER THE SENSOR LIGHT APPEARED ON THE DASHBOARD FOR THE AIRBAGS. UNCERTAIN WITH HOW IT HAPPENED, IT IS A MAJOR SAFETY CONCERN AND SHOULD BE ADDRESSED ACCORDINGLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269062October 16, 2019
ELECTRONIC STABILITY CONTROL (ESC)
MY BATTERY DISCHARGE LIGHT CAME ON WHILE DRIVING WITHIN 5 MINUTES MY CAR SHUT OFF WHILE DRIVING. I LOST MY POWER STEERING AND BRAKE SYSTEM. THE ABS, TRACTION CONTROL, DOOR OPEN LIGHTS, AND SEVERAL OTHER WARNING LIGHTS CAME ON ALL AT THE SAME TIME. I HAVE REPLACED THE ALTERNATOR, THE BATTERY, AND THE FUSE LINKAGE. THE LIGHT IS STILL ON AND THE CAR DRIVES FOR A FEW MINUTE THEN ALL THE WARNING LIGHTS COME ON AND THE STEERING AND BREAKING SYSTEM GO OUT AND THE CAR DIES AGAIN. THIS AS HAPPENED THREE TIMES IN THE LAST FOUR DAYS. THIS HAPPEN ON A STATE ROAD AND REQUIRED TWO TOW TRUCKS TO COME OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268480October 15, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHEN THE VEHICLE WAS STARTED, A RATTLING NOISE WAS HEARD FROM THE ENGINE COMPARTMENT. WHILE DRIVING 50 MPH UP A HILL AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO ACCELERATE AND STRUGGLED TO GO UP THE HILL. ONCE THE VEHICLE WAS UP THE HILL, A RATTLING NOISE OCCURRED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO NALLEY KIA (7849 MALL PKWY, LITHONIA, GA 30038, (678) 374-3820) WHERE IT WAS DIAGNOSED THAT THE BEARING FELL INTO THE ENGINE AND A NEW ENGINE WAS NEEDED. THE VEHICLE WAS NOT REPAIRED AND STILL REMAINED AT THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267806October 10, 2019
ENGINE
MY 2014 ENGINE OVER HEATED WHICH LEAD TO A BLOWN HEAD GASKET. I WAS ON A HIGHWAY AND ALL OF A SUDDEN, THE CAR LOST POWER AND EXCESSIVELY OVERHEATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267196October 8, 2019
ENGINE
UPON INITIATING AND ATTEMPTING TO ACCELERATE FROM A STOPPED POSITION WHEN A LIGHT TURNED GREEN ALL THE DASH LIGHTS WENT BERSERK, THERE WAS A LOUD POP, FOLLOWED BY SMOKE COMING FROM THE HOOD OF THE CAR. THE CAR DIED AND WAS ABLE TO BE RESTARTED FOR A SINGLE SMALL ACCELERATION TO THE SHOULDER. THICK SMOKE THEN ENGULFED THEN ENGULFED THE HOOD AND CONTINUED FOR 15 MINS. UPON BEING TOWED, THE MECHANICS CONFIRMED ALL FLUID LEVELS WERE NORMAL HOWEVER THE ENGINE IS FULLY SEIZED, UNABLE TO BE CRANKED BY HAND. THE VEHICLE WAS PURCHASED AS CERTIFIED PRE-OWNED. IN FACT, THE DEALERSHIP OWNER'S NEIGHBOR HAD PREVIOUSLY OWNED THE VEHICLE AND IT WAS EXCEPTIONALLY MAINTAINED. UNDER MY OWNERSHIP ALL REGULARLY SCHEDULED MAINTENANCE VISITS HAVE BEEN MADE AND THE OIL CHANGED APPROXIMATELY EVERY 5,00 MILES. IN APRIL 2018 A KNOCKING SOUND WAS PRESENT AND THE CHECK ENGINE LIGHT CAME ON RESULTING IN THE DEALERSHIP REPLACING THE CVT CONTROL VALVE, VALVE-OIL CONTROL, CVVT, GASKET OUTLET AND ROCKER COVERS, O-RING, BOLT FLANGES, AND MORE. ALL OF WHICH RELATE TO THE KNOWN (THOUGH UNDISCLOSED TO ME) ISSUES WITH THE GDI ENGINES. THE VEHICLE IS CURRENTLY UNUSABLE WITH A SEIZED ENGINE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11258790September 29, 2019
UNKNOWN OR OTHER
INTERMITTENT DOOR LOCK & TAILGATE ISSUES ... SOMETIMES THEY FUNCTION PROPERLY AND SOMETIMES NOT. PROBLEM IS I SPEND THE ENTIRE DAY AT THE DEALERS AND THE PROBLEM OF COURSE DOES NOT HAPPEN ... SO THEY CAN'T DIAGNOSE OR FIX THE PROBLEM ! THEY TELL ME TO BRING IT BACK WHEN IT HAPPENS AGAIN ! SO IT HAPPENS AGAIN AND REPEAT THE PREVIOUS SCENARIO. WTF ... I WANT THIS ISSUE FIXED ! THIS ISSUE HAPPENS WHEN STOPPED, PARKED, DAY, NIGHT, SUNNY, RAINY IT DOES NOT MATTER ! WHY CAN'T THE DEALERS COMPUTER FIND THIS INTERMITTENT PROBLEM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258820September 29, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
ON SATURDAY 9/28 - I HAPPEN TO NOTICE SOME LEAKING NEAR THE FRONT OF MY SORENTO NEAR THE RIGHT WHEEL ... I OPENED THE HOOD AND NOTICE A LEAK ALL OVER THAT SIDE OF THE CAR... TOOK THE CAR TO MECHANIC ON 9/29 AND THE MECHANIC STATED OIL IS MIXING INTO ANTIFREEZE ... WENT TO 2 MECHANICS AND BOTH DIRECTED ME TO GO TO DEALER AS THIS REPAIR SHOULD BE COVERED UNDER WARRANTY SINCE IT IS A SERIOUS AND POSSIBLY COSTLY DEFECT...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258687September 28, 2019
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM
I TOOK MY CAR TO THE FRANKLIN KIA FOR A RECALL AND THE GUY ASKED ME WHAT WAS OUT THERE FOR AND I TOLD THEM FOR THE RECALL AND HE ASKED ME WHAT ELSE IS GOING ON WITH THE CAR AND I TOLD HIM MY AIRBAG LIGHT WAS ON MY CD PLAYER WORK SOMETIMES SOMETIMES IT DIDN'T AND MY SPEAK BUTTON WORK AND SOMETIME IT DIDN'T NONE OF THOSE THINGS WORK NOW THE LIGHT IS STILL ON HE TOLD ME THERE'S NOTHING THEY COULD DO I WOULD HAVE TO PAY FOR IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258506September 27, 2019
VEHICLE SPEED CONTROL
CAR WAS IN DRIVE IN A PARKING LOT, WHEN ACCELERATOR PEDAL WAS PUSHED IT STUCK AND WOULD NOT RELEASE, CAR SPED AT A HIGH RATE OF SPEED EVEN WITH BRAKE AND EMERGENCY BRAKE ON. I TRIED TAKING CAR OUT OF GEAR AND IT WENT INTO REVERSE AT A HIGH RATE OF SPEED. FINALLY I WAS ABLE TO TURN CAR OFF BUT I AM SCARED TO DRIVE IT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11258560September 27, 2019
SUSPENSION, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE ROLLED BACK AND RAISED UP. THE CONTACT HEARD A LOUD NOISE AND PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE CONTACT CHECKED THE TIRES AND FOUND NO FAILURE. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO KIA OF LANSING (5737 S PENNSYLVANIA AVE, LANSING, MI 48911, (517) 393-5700) WHERE THE CONTACT STATED THAT THE STAFF WAS RUDE. THE CONTACT CALLED THE MANUFACTURER AND WAS REFERRED BACK TO THE DEALER. THE VEHICLE WAS STILL UNDER WARRANTY AND THE DEALER DISCOVERED THAT THE REAR DIFFERENTIAL HAD COLLAPSED IN THE REAR OF THE VEHICLE. THE DEALER INFORMED THE CONTACT THAT THE COST FOR THE REPAIRS WOULD BE APPROXIMATELY $3,000. THE CONTACT WANTED TO CHECK FOR POSSIBLE RECALLS. THE DEALER STATED THAT THE CONTACT ONLY HAD A FIVE YEAR WARRANTY; HOWEVER, THE CONTACT STATED THAT THE VEHICLE HAD A TEN YEAR OR 100,000 MILE WARRANTY. THE CONTACT MANAGED TO GET A LOANER VEHICLE WHILE THE VEHICLE WAS BEING REPAIRED. AFTERWARDS, THE CONTACT FELT THAT THE STEERING WAS OFF AND THE MANUFACTURER REFERRED HER TO ANOTHER DEALER. THE CONTACT REFUSED AND DID NOT FEEL SAFE DRIVING THE VEHICLE. THE STEERING WAS NOT REPAIRED AGAIN. THE FAILURE MILEAGE WAS 34,685.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258239September 25, 2019
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
ENGINE LEAK FROM UNDER THE MOTOR. THAT WAS SUMMER TIME 2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256256September 17, 2019
VEHICLE SPEED CONTROL
CRUISE CONTROL MECHANISM IS WORKING IMPROPERLY. DOES NOT ALWAYS TURN ON, SOME TIMES CAN SET CRUISE WITH THE CANCEL BUTTON. CAN NEVER SET WITH THE ACTUAL SET BUTTON. VERY FAULTY AND DANGEROUS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255727September 16, 2019
ENGINE
AT THE BEGINNING OF AUGUST 2019, MY AIR CONDITIONER STARTED PUTTING OUT HOT AIR. I HAD MY OIL CHANGED AT THE KIA DEALERSHIP ON 8/16 AND THEY DID THE USUAL SAFETY CHECK AND THEY DIDN'T MENTION ANYTHING (I FORGOT TO MENTION THE AIR CONDITIONING). ON 8/25 I WAS DRIVING HOME AND IT WAS VERY HOT OUT AND THE A/C WAS STILL NOT WORKING. I NOTICED AS I PULLED INTO THE DRIVEWAY AT MY HOME, THE ENGINE TEMP GAUGE WAS FULLY ON "H" HOT. I DECIDED TO TAKE IT BACK TO THE KIA SERVICE THE NEXT MORNING. AFTER THEY REVIEWIED IT, THEY DETERMINED I HAD "CATASTROPHIC ENGINE FAILURE" WHICH WAS WHY THE A/C WASN'T WORKING. MY MODEL WAS NOT SPECIFICALLY RECALLED AT THE TIME. THEY DETERMINED IT WAS COVERED BY THE EXTENDED WARRANTY AND THEY ARE PUTTING IN A NEW ENGINE COMPLETELY. THIS IS STILL A SERIOUS SAFETY CONCERN WITH KIA ENGINES OVERALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255030September 12, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING, THE ACCELERATOR PEDAL TRAVELED TO THE FLOORBOARD, BUT THE VEHICLE DID NOT ACCELERATE. THE CONTACT GLIDED INTO A PARKING LOT AND SHUT OFF. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. AN INDEPENDENT MECHANIC TESTED THE VEHICLE, RECHARGED THE BATTERY, AND STATED THAT THE ENGINE WAS DESTROYED AFTER A LOUD KNOCKING SOUND WAS HEARD WHEN ATTEMPTING TO RESTART THE VEHICLE. BATTLEGROUND KIA (2927 BATTLEGROUND AVE, GREENSBORO, NC 27408, (336) 295-1542) WAS CONTACTED AND ATTEMPTED TO GET THE CONTACT TO TRADE IN THE VEHICLE AND PURCHASE A NEW ONE. THE CONTACT SEARCHED THE VIN ON THE NHTSA WEBSITE AND DID NOT SEE ANY RECALLS. THE MANUFACTURER WAS CONTACTED, PROVIDED A CASE NUMBER, AND ARRANGED TO HAVE THE VEHICLE TOWED TO THE DEALER. THE DEALER CONFIRMED THE VEHICLE WAS NOT INCLUDED A RECALL AND WOULD REFER THE CASE BACK TO THE MANUFACTURER. THE CONTACT CALLED BACK AND WAS INFORMED THAT THE CASE WAS DECLINED WITH NO REASON GIVEN AND THE CASE WOULD BE ESCALATED TO A HIGHER LEVEL. THE FAILURE MILEAGE WAS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254429September 10, 2019
ENGINE
KIA ENGINE RECALL. 2014 KIA SORENTO HAS THE 3.3 V6 LAMBDA II ENGINE. DRIVING CAR ON FREEWAY AND SUDDENLY LOUD KNOCKING NOISES COMING FROM ENGINE THAT BECAME LOUDER WITH ACCELERATION - MAKING CAR UNDRIVEABLE. HAD VEHICLE TOWED TO DEALERSHIP, IT IS CURRENTLY STILL THERE - DIAGNOSIS SO FAR IS METAL SHAVINGS IN OIL PAN, ENGINE FAILURE. THIS IS THE SAME ISSUE DESCRIBED IN THE THE KIA RECALL WITH THE THETA II ENGINES. CALLED KIA AND ALL THEY SAID WAS THEY WOULD ONLY OPEN A CASE NUMBER. SO FAR THEY HAVE NOT INCLUDED THIS ENGINE IN THE RECALL. SEARCHING ONLINE, THERE ARE OTHERS WITH THE 3.3 LAMBDA II ENGINE EXPERIENCING THIS ISSUE. THIS ENGINE NEEDS TO BE INCLUDED IN THE RECALL, IT IS A SEVERE SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253617September 6, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE IN TRAFFIC, THE VEHICLE DECELERATED AND LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO VICTOR VALLEY KIA (14644 VALLEY CENTER DR, VICTORVILLE, CA 92395, (760) 955-0046) WHERE IT WAS DIAGNOSED; HOWEVER, THE CONTACT DID NOT RECEIVE THE RESULTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252773September 2, 2019
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
WHEN TRAVELLING ON A HIGHWAY AT SPEEDS OF 70-73 MPH, AFTER 45 MINUTES TO ONE HOUR OF DRIVING THE CAR SHUTS ITSELF OFF. THE CAR STOPS COMPLETELY, THE ENGINE SHUTS ITSELF OFF, THERE IS NO POWER STEERING, AND NO AIR CONDITIONING AND NO LIGHTS. THE RADIO CONTINUES TO WORK, WHICH OF COURSE IS THE LEAST OF MY CONCERNS. AFTER PULLING OVER TO THE SIDE OF THE ROAD AND WAITING FOR SEVERAL MINUTES THE CAR WILL START BACK UP AGAIN...UNTIL IT DOESN'T. THE KIA DEALERSHIP HAS BEEN UNABLE TO DETERMINE WHAT THE PROBLEM IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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