Kia Sorento Complaints (2013)

983 consumer complaints on file.

#11088788April 18, 2018
ENGINE
WHILE DRIVING ON THE HIGHWAY AT 65 MPH THE ENGINE SUDDENLY STOPPED RUNNING. NO NOISE, NO WARNING, JUST CEASED OPERATING. OUR MECHANIC HAS DETERMINED THAT THE ENGINE HAS LOCKED UP. HE CHECKED RECALL ON 2013 KIA SORRENTO'S AND SOME 2013 MODELS HAD EXTENDED WARRANTIES GIVEN DUE TO THIS ISSUE. I HAVE BEEN INFORMED THAT MY VEHICLE HAS NO RECALL. I WANT TO MAKE SURE OF THIS, AND EDUCATE OTHERS THAT MAY SUFFER THE SAME ISSUE WITH THIS MODEL. NOW IT IS IN NEED OF A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088569April 17, 2018
EXTERIOR LIGHTING
WHILE DRIVING DOWN THE HIGHWAY AT NIGHT I LOST BOTH HEAD LIGHTS. TOOK TO DEALER IT WAS DETERMINED THAT THEY HAVE A BURNT WIRE HARNESS. SPOKE TO KIA, KIA SAYS NO RECALL LISTED FOR MY VEHICLE YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088762April 17, 2018
ENGINE
WHILE DRIVING AT ABOUT 60 MPH, IN DRIVE, MY ENGINE STARTED KNOCKING AND IT APPEARED TO BE A ROD OR CRANKSHAFT BEARING. DROVE TO KIA DEALER AND THEY SAID THAT I WOULD NEED A NEW ENGINE. I WAS TOLD IT WAS NOT COVERED BY WARRANTY BECAUSE I WAS THE SECOND OWNER. I HAVE REGULAR OIL SERVICE CHANGES AND THE CAR'S MILEAGE IS ABOUT 56,000. IT IS STILL AT THE DEALERS YARD. WE BOUGHT THE CAR IN 2013 WITH ONLY ABOUT 11,000 MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836170April 12, 2018
ENGINE
2013 KIA SORENTO. CONSUMER WRITES IN REGARDS TO VEHICLE ENGINE FAILURE DUE TO SLUDGE BUILD-UP. *SMD CONSUMER SENT ADDITIONAL CORRESPONDENCE. *SMD *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084751April 12, 2018
ENGINE
AT 89K MILES, I WAS DRIVING APPROXIMATELY 65 MPH ON AN INCLINE ON VACATION 700 MILES FROM HOME, I HEARD A BUNCH OF NOISE COMING FROM UNDERNEATH THE VEHICLE. ALL THE LIGHTS ON THE DASH LIT UP AND ENGINE STALLED. I COASTED ACROSS 2 LANES OF TRAFFIC AND CAME TO A STOP ON THE SIDE OF THE ROAD. I HAD THE CAR TOWED TO THE CLOSEST MECHANIC FOR INSPECTION. THE ROD HAD BLOWN A HOLE IN MY ENGINE WITH NO PRIOR INDICATION THAT ANYTHING WAS WRONG WITH THE VEHICLE. I CALLED KIA CONSUMER AFFAIRS WHO TOLD ME TO HAVE THE CAR TOWED TO A KIA DEALERSHIP FOR INSPECTION WHICH I DID. THE COST FOR REPAIR IS $10K , KIA STATES THAT MY 2.4L ENGINE IS NOT PART OF THE RECALL OR AFFECTED ENGINES. MY CAR HAS BEEN MAINTAINED AND THE OIL WAS CHANGED BEFORE WE LEFT ON THIS TRIP. BOTH THE SERVICE MANAGER AT KIA AND THE MECHANIC AT THE OTHER SHOP SAY THAT THIS SCENARIO IS CONSISTENT WITH THE OTHER ENGINE FAILURES THAT ARE INCLUDED IN THE RECALL. THE LOWER BLOCK IS IN FACT EXACTLY THE SAME ENGINE. HEATHER FROM KIA TOOK MY ORIGINAL CASE INFORMATION (4/04) AND SAID I WOULD HEAR BACK. TWO DAYS LATER I CALLED AGAIN AND SPOKE WITH HELENA WHO ALSO SAID SHE WOULD WORK ON IT AND CALL ME BACK. SHE ALSO SAID THIS VIN WAS NOT INCLUDED IN RECALL "YET". 7 DAYS LATER AND NO RESPONSE, I CALLED AGAIN. THIS TIME THE REP TOLD ME THAT HELENA HAD TRIED TO CALL ME AND BECAUSE I DIDN'T ANSWER THE PHONE, SHE CLOSED MY CASE. THIS IS A COMPLETE LIE, I HAVE MY PHONE WITH ME 100% OF THE TIME AND HAVE BEEN ANXIOUSLY AWAITING A CALL. DO THEY NOT REALIZE CALLER ID IS AVAILABLE FOR A RECORDS CHECK? THEY HAVE SUPPOSEDLY REOPENED MY CASE AND I SHOULD HEAR BACK IN 48 HOURS. NO VEHICLE SHOULD HAVE AN ENGINE FAILURE AT 89K MILES. KIA MADE MONEY ON THE SALE OF ALL OF THESE VEHICLES AND NOW THEY ARE MAKING MORE MONEY ON CUSTOMERS HAVING TO BUY NEW ENGINES AT $10K? THEY WILL BE HEARING FROM AN ATTORNEY IF THIS IS NOT RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084523April 11, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
WE WERE DRIVING DOWN THE ROAD ONE DAY AND A LARGE METAL PIECE HIT THE BOTTOM OF THE CAR IN WHICH KNOCK THE PLASTIC SHELL COVERING THE FUEL LINE'S OFF I CALLED KIA THEY SAID SO TOLD KIA THIS COULD CAUSE A FIRE KIA SAID SO WE HAVE NOT BEEN TOLD ABOUT IT KIA WAS LIKE WHO CARES. ANOTHER THING IS THE LIGHTS ON THE DASH HAVE BEEN COMING ON EVEN AFTER FIXING THIS STILL COME ON AGAIN KIA WANTED TO CHARGE A HIGH PRICE TO FIX ONE PART THE UNDER PINNING SHOULD BE REPLACE WITH A PLATE NOT PLASTIC PART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083758April 7, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE PROBLEMS WITH THE HEADLIGHT PASSENGER SIDE THAT WIRE ALWAYS BURN AND I HAD TO REPLACE EVERY MONTH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083562April 6, 2018
FUEL/PROPULSION SYSTEM
DRIVING HOME ON I 95 ABOUT 70 MILES PER HOUR VEHICLE STARTED SLOWING DOWN ON ITS OWN . AFTER HEARD LOUD NOISE VEHICLE SHAKING THEN NOISE AND LARGE CLOUD OF SMOKE BILLOWING FROM CAR. HAD TO PULL OVER AND FIRE DEPARTMENT CAME . FOUND OIL ALL OVER OUTSIDE OF ENGINE AND ENGINE WILL NO LONGER START. TRIPLE A TOWED TO SHOP AND SHOP SAYS ENGINE SEIZED AND CONNECTING ROD WENT PERFFERATTED BLOCK.OIL CHANGES PERFORMED REGULARLY AND ALWAYS USED 100 PERCENT SYNTHETIC OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083648April 6, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE THE VEHICLE WAS IN MOTION, THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED BEFORE OR AFTER THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082608April 2, 2018
ENGINE
MY SORENTO OVERHEATED AND I STOPPED THE SORENTO RIGHT AWAY . I TOWED IT TO MY KIA DEALER AND THEY TOLD ME I NEEDED A NEW ENGINE BECAUSE THE HEAD GASKETS WERE BLOWN. I DON'T UNDERSTAND HOW MY 2013 SORENTO THAT I PURCHASED NEW ALREADY NEEDED A NEW ENGINE. I HAD TAKEN IT TO TWO KIA DEALERS AND THEY WERE RUDE ABOUT THE ENTIRE SITUATION AND BLAMED ME FOR THE DAMAGE OF THE VEHICLE. THIS HAPPENED MARCH OF 2017 AND I AM NOW READING THE RECALLS FOR THE SORENTO AND THERE ARE RECALLS FOR THE ENGINE SEIZING BUT I DON'T UNDERSTAND WHY MY SORENTO ISN'T ONE OF THE CARS BEING RECALLED IF MY CAR JUST SEIZED UP OUT OF NOWHERE AND A MONTH PRIO TO THE INCIDENT I HAD AN OIL CHANGE AND EVERYTHING WAS FINE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080913March 22, 2018
ENGINE
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080343March 20, 2018
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 67 MPH WITH THE SUN ROOF CLOSED, THE SUN ROOF FRACTURED. GLASS AND DEBRIS FELL INTO THE VEHICLE. THE CONTACT WAS NOT INJURED. RICART KIA (4255 S HAMILTON RD #210, GROVEPORT, OH 43125, (614) 836-6503) WAS NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079658March 15, 2018
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING UNKNOWN SPEEDS, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (SUNSET KIA OF VENICE, 1179 US HIGHWAY 41 BYP S, VENICE, FL 34285) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TOWED TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY PART WAS INSTALLED INCORRECTLY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE CHECK ENGINE INDICATOR ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN TO KIA OF VENICE (1179 US HIGHWAY 41 BYP S, VENICE, FL 34285) WHERE IT WAS DIAGNOSED THAT THE POWER CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, THE FAILURE RECURRED, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO SUNSET KIA OF VENICE WHERE IT WAS DIAGNOSED THAT THE O2 SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO SUNSET KIA OF VENICE WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, THE FAILURE RECURRED, AND THE CHECK ENGINE INDICATOR FLASHED. THE VEHICLE WAS TAKEN TO SUNSET KIA OF VENICE WHERE IT WAS DIAGNOSED THAT THERE WERE METAL SHAVINGS IN THE ENGINE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 13658651. THE FAILURE MILEAGE WAS 48,899.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079485March 15, 2018
ENGINE
MY CAR HAS WORKED FINE UP UNTIL THE VERY MOMENT THIS OCCURRED. I WAS DRIVING ON THE HIGHWAY AT 60 MPH WHEN IT STARTED MAKING CLICKING NOISES. IT BECAME VERY HARD AND HEAVY TO DRIVE. NOT MORE THAN 15 MILES LATER I WAS ABLE TO EXIT AND THE MOMENT I TURNED RIGHT THE ENGINE BEGAN TO SHAKE, THE POWER STEERING NO LONGER WORKED, AND THE CAR SHUT OFF. THANK GOODNESS I WAS ABLE TO GLIDE INTO A PARKING LOT OR A MAJOR ACCIDENT AND INJURIES COULD HAVE OCCURRED. THERE ARE METAL SHAVINGS IN MY OIL AND THE BEARING COMPLETELY FELL OUT OF MY CAR. I WENT BACK TO PICK UP ALL THE PIECES (SEE PICTURE ATTACHED) NO ENGINE LIGHT HAS EVER COME ON. I HAVE NEVER MISSED AN OIL CHANGE. THIS CAR IS ONLY 6 YEARS OLD WITH 67,000 MILES ON IT. KIA IS CLAIMING MY CAR IS NOT ONE THAT IS IN THE ENGINE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078830March 13, 2018
ENGINE
ENGINE ON VEHICLE LOCKED UP WHILE DRIVING ON THE INTERSTATE DOING 75 MPH WITH NO WORRIES OR INDICATION THAT SOMETHING WAS WRONG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076356March 5, 2018
AIR BAGS
SRS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075476February 28, 2018
ENGINE
THE NHTSA.DOT.GOV SITE SAYS THERE ARE ZERO RECALLS FOR MY CAR. THIS IS NOT TRUE. MY CAR HAD AN ENGINE RECALL IN JUNE OF 2017 WHICH HAS NOT BEEN SATISFIED. THEY NOW SAY THERE IS NOTHING WRONG WITH MY ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075074February 26, 2018
AIR BAGS
INTERNAL SHORT IN THE OCS MAT SENSOR LOCATED IN MY PASSENGER SEAT WHERE THERE IS RARELY ANYONE SITTING. THIS IS A MAJOR SAFETY ISSUE THAT DISABLES MY ENTIRE AIRBAG SYSTEM. IT'S A $2100 REPAIR THAT SEEMS TO BE A RECURRING ISSUE FOR KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074434February 23, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I STARTED MY CAR AND TURNED MY HEADLIGHTS ON SINCE IT WAS NIGHT TIME. MY HEADLIGHTS WOULD NOT WORK. ALL THE ELECTRICAL COMPONENTS FLICKERED ON AND OFF. THE NEXT DAY, WE REPLACED THE PASSENGER SIDE LOW BEAM LIGHT, BELIEVING IT NEEDED TO BE REPLACED. ONCE THE REPLACEMENT BULB WAS PLACED, THE CONNECTOR AND WIRES BEGAN TO SMOKE. ALL THE ELECTRICAL COMPONENTS WOULD NOT WORK. WE REMOVED THE BULB FROM THE CONNECTOR AND ALL LIGHTS WORKED. I HAVE NOT BEEN ABLE TO REPLACE THE PASSENGER SIDE LOW BEAM HEADLIGHT DUE TO THE CONNECTOR MELTING. THIS IS A FIRE HAZARD. I HAVE SEEN MANY PEOPLE COMPLAIN ABOUT THIS PROBLEM, BUT CANNOT UNDERSTAND WHY THERE IS NOT A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074196February 21, 2018
AIR BAGS
MY AIRBAG LIGHT TURNED ON SEVERAL MONTHS AGO AND WHILE HAVING A RECENT RECALL FOR SOMETHING ELSE TAKEN CARE OF THEY FIXED THE ISSUE WITH THE AIRBAG. IT IS NOW ON AGAIN AND I AM CONCERNED FOR THE SAFETY OF MYSELF AND PASSENGERS NOT KNOWING WHAT THE ISSUE REALLY IS. I WAS GIVEN AN APPOINTMENT FOR NEXT WEEK TO HAVE IT LOOKED AT AND WAS NOT GIVEN ANY IDEA OF WHETHER THIS WOULD BE MY EXPENSE OR KIS'A.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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