Kia Sorento Complaints (2014)

988 consumer complaints on file.

#11291883December 29, 2019
EXTERIOR LIGHTING
LIGHTING FROM HEADLIGHTS IS TOO DIM TO DRIVE AT NIGHT. CANNOT SEE 5 FEET AHEAD. BULBS WERE REPLACED. DEALER ADJUSTED THEM. STILL NO CHANGE. DANGEROUS TO DRIVE AT NIGHT. I AM LIMITED TO DRIVE IN DAYLIGHT ONLY AS I CANNOT SEE TO DRIVE AT NIGHT WITH 20/20 VISION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291722December 28, 2019
SERVICE BRAKES, ENGINE, FUEL/PROPULSION SYSTEM
THE ENGINE PROBLEMS I STARTED EXPERIENCING 1.CAR HESITATES WHEN ACCELERATING, 2. KNOCKING NOISE FROM ENGINE, LACK OF POWER LOW OIL PRESSURE, WHEN I PUT OIL IN THE CAR, SEEMS LIKE THE NEXT DAYS ITS LOW AGAIN,(EMPTY)I SPENT MANY DOLLARS ON OIL, I HAD THE OIL CHANGED EVERY 3 MONTHS SOMETIMES AT (KIA) BECAUSE I GET FREE OIL CHANGE, AND MOST AT JIFFY LUBE, HERE LATELY, THE OIL SEEMS TO BE BURNING MORE, CHECK ENGINE LIGHT IS FLASHING OFF AND ON , THE CAR IS UNSAFE TO DRIVE. THE CAR IS IN MY GARAGE. 3. THE BACK BRAKES WENT OUT , SUDDENLY, COAT ME 500.00 DOLLARS. UNACCEPTABLE THE BRAKES COMPLETELY , WENT OUT. THERE WAS A PROBLEM WITH THE BACK BRAKES I WAS TOLD BY THE KIA DEALER AT EVERGREEN CHICAGO, 4. LOW MILEAGE, CHARCOAL CANISTER FELL OFF, THE BRACKETS BROKE OFF, BUT WE TIED IT BACK UP, GETTING LOW MILEAGE, I AM UPSET BECAUSE I AM PAYING FOR THIS CAR, MONTHLY, AND NOW I AM EXPERIENCING THESE PROBLEM ,UNACCEPTABLE THESE CARS HAS HAD ENGINE RECALLS. FUEL RECALLS ETC. THE CHARCOAL CANISTER FELL OFF , FIRST I HAD IT WRAP UP, THE CAR WAS STILL RUNNING .THE PROBLEM WITH THE ENGINE STARTED NOV - DEC -2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291373December 26, 2019
UNKNOWN OR OTHER
ON DECEMBER 24TH, AROUND 9:30 AT NIGHT, I WAS DRIVING SOUTH ON I25 (HIGHWAY) TOWARD DENVER AT APPROXIMATELY 70 MPG. MY FAMILY, INCLUDING MY WIFE, 2 BOYS AND MOTHER-IN LAW WERE PASSENGERS. THE TEMPERATURE WAS APPROXIMATELY 40 DEGREES AND I WAS DRIVING STRAIGHT. WITH NO WARNING, A LARGE THUNDEROUS BOOM SOUNDED, SIMILAR TO A GUNSHOT. THE SUNROOF HAD BASICALLY EXPLODED. WE DID NOT KNOW WHAT HAPPENED AS WE DID NOT GO UNDER A BRIDGE OR ANY OTHER STRUCTURE THAT COULD HAVE DROPPED DEBRIS ON THE CAR TO CREATE SUCH DAMAGE. I PULLED OVER AT THE NEXT EXIT TO EXAMINE THE DAMAGE AND TO CHECK ON THE PASSENGERS. MY MOTHER IN LAW SUSTAINED A MINOR CUT DUE TO THE GLASS. THERE WAS NO SIGN OF DEBRIS OR A POSSIBLE BULLET THAT COULD HAVE COME FROM A GUN SHOT....THE LOUD NOISE SOUNDED LIKE A GUN SHOT. THE SUNROOF NOW HAD A HUGE 2 FOOT DIAMETER HOLE AND SHATTERED GLASS WAS LOCATED THROUGHOUT THE PASSENGER COMPARTMENT. I WAS ONLY 4 MILES AWAY FROM MY HOME, SO THE ATTACHED PICTURES WERE TAKEN FROM MY GARAGE THE NEXT MORNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291208December 25, 2019
AIR BAGS
MY AIRBAG LIGHT HAS BEEN GOING ON/OFF FOR A FEW MONTHS NOW, AND I HAVE CONTACTED SEVERAL KIA DEALERSHIPS THAT HAVE TOLD ME MY CAR IS NOT A PART OF AN AIRBAG RECALL, AND IF I WANT IT FIXED, I WILL HAVE TO COME OUT OF POCKET TO THE TIME OF ABOUT $2,000 TO GET THIS FIXED. THE DEALERSHIPS I CALLED, AND 1 I WENT TO IN-PERSON, TOLD ME THAT ANYTHING RELATED TO THE AIRBAG LIGHT IS NOT UNDER ANY TYPE OF WARRANTY ANYMORE, EVEN THOUGH MY CAR IS ONLY 5 YEARS OLD. THIS IS A SAFETY ISSUE, PURE AND SIMPLE, AND IS A MECHANICAL FAILURE THAT I SHOULD NOT BE RESPONSIBLE FOR. I BELIEVE KIA IS HIDING SOMETHING HERE, AND I JUST CANNOT MAGICALLY COME UP WITH $2K TO FIX THIS. I'VE SEEN MANY OTHER COMPLAINTS ABOUT OTHER YEARS OF THE SORENTO, AND I AM NOT HAPPY THE MANUFACTURER IS NOT WILLING TO REALIZE THE ISSUE HERE. VERY DISAPPOINTED ON HOW THIS HAS MATERIALIZED, AND WILL TRY ONE LAST TIME LATER THIS WEEK AT THE KIA DEALERSHIP LOCAL TO ME. THIS CAR HAS DRIVEN GREAT, AND HAVE HAD NO OTHER ISSUES, BUT THIS IS A SIGNIFICANT ISSUE TO SAY THE LEAST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291050December 24, 2019
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE OPERATING THE VEHICLE, THE ABS SENSOR REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO SELBYVILLE HOLLY KIA (38015 DUPONT BLVD, SELBYVILLE, DE) WHERE IT WAS DIAGNOSED THAT THE DRIVER'S SIDE SPEED SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE REAR PASSENGER SIDE SPEED SENSOR WAS PREVIOUSLY REPAIRED FOR THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290648December 21, 2019
EXTERIOR LIGHTING
HEADLIGHTS IN DIM MODE ARE DANGEROUSLY DIM. CAR CANNOT BE DRIVEN AN NIGHT WITHOUT BEING A SAFETY HAZARD! THIS STARTED OVER 3 YEARS AGO AND HAS PROGRESSIVELY GOTTEN WORSE. REPLACE BULBS BUT DEALER SAID THERE WAS NOTHING ELSE THEY COULD DO TO IMPROVE LIGHTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290466December 21, 2019
EXTERIOR LIGHTING
WHILE DRIVING HOME FROM WORK MY HEADLIGHTS STOPPED WORKING AT NOW THEN MY BRAKES STOPPED WORKING. SO I HAD NO LIGHTS AT ALL. ALMOST GOT INTO AN ACCIDENT BECAUSE THE OTHER VEHICLES COULD NOT SEE ME UNTIL THE LAST MINUTE. THIS IS NOT THE FIRST TIME THAT IT HAPPENED. I AM HAVING TO WAIT UNTIL THIS MORNING TO GO AND REPLACE THEM. IT'S A LOT OF COMPLAINTS ABOUT THE WIRING OR SOMETHING BURNING OUT THE HEADLIGHTS AND BRAKE LIGHTS BUT NOTHING HAS BEEN DONE ABOUT IT. CONTACTED KIA DEALERSHIP ABOUT IT AND THEY WERE RUMOR ABOUT THE ISSUE. PLEASE LOOK INTO THIS MORE BECAUSE IT CAN CAUSE PEOPLE SERIOUS INJURIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290234December 20, 2019
ELECTRICAL SYSTEM, ENGINE
ENGINE SEIZED WITH NO WARNING. COMPLETE ENGINE FAILURE. WE HAVE MAINTAINED THE VEHICLE AND HAVE HAD NO PRIOR ISSUES. THE ENGINE SEIZED AT 90,000 MILES DRIVING DOWN THE ROAD. THE CHECK ENGINE LIGHT NEVER CAME ON. WE HAVE THE 100,000 MILE WARRANTY AND KIA HAS NOT COVERED THE REPAIRS TO THE ENGINE. WE WERE ADVISED WE NEED A NEW ENGINE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11288860December 13, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING 35 MPH, THE PANORAMIC SUN ROOF EXPLODED WITHOUT WARNING OR AN IMPACT OCCURING. THE CONTACT STATED THAT GLASS ENTERED HIS EYES. HE FLUSHED HIS EYES WITH WATER. THERE WERE NO INJURIES. THE CONTACT CALLED WESELOH KIA CARLSBAD (5331 PASEO DEL NORTE, CARLSBAD, CA 92008, 760-710-0801) WHO STATED THAT GLASS WAS NOT COVERED UNDER THE WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288782December 12, 2019
ENGINE
MOTOR LOCKED UP WITH 85000 MILES. ENTERING INTERSTATE ON A ON RAMP AT 55 MILES PER HOUR AND CAR JUST SHUT OFF AND MECHANIC SAID MOTOR IS LOCKED UP. THERE WAS METAL IN THE OIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287904December 9, 2019
ENGINE, UNKNOWN OR OTHER
PURCHASED A USED 2014 KIA SORENTO SHOWING 106K MILES. TEST DRIVE WITH THE SALESMAN FOR ABOUT 6 MILES VARIOUS TYPES OF ROADS. VERY IMPRESSED WITH THE CAR, PERFORMED WELL. PURCHASED IT SATURDAY AFTERNOON JUST PRIOR TO THE USED CAR DEALER CLOSING. AFTER PAPERWORK AND PLATES DONE, DROVE IT TOWARD HOME. ABOUT 4 MILES FROM DEALER (INTERSTATE HIGHWAY) SAW THE TEMPERATURE GUAGE CLIMBING INTO THE HOT AREA. NO OTHER ERRORS OR LIGHTS CAME ON. LET OFF ON GAS TO PULL OVER AND TEMP GUAGE CAME DOWN TO NORMAL. CONTINUED WITH CAUTION THINKING THIS WAS A FAULTY GUAGE OR SENDER UNIT. LIMPED HOME SLOWLY. NOTICED GOING UP HILLS AND PULLING HARD TEMP WOULD CLIMB. LETTING OFF GAS TEMP WOULD DROP TO NORMAL. LONG STORY SHORT GOT THE CAR TO A VERY REPUTABLE AND EXPERIENCED GARAGE. ENGINE COULDN'T BE REPAIRED ECONOMICALLY. DEALER DID OFFER MONEY BACK. AS MUCH AS I DIDN'T WANT TO, WOUND UP HAVING TO INSTALL ANOTHER USED LOW MILAGE V6 ENGINE. DURING THE MONTH IN THE GARAGE I HAD DONE MUCH RESEARCH & DIGGING & TALKING OFTEN WITH THE VERY EXPERIENCED MECHANIC IN CHARGE OF THE JOB. COOLANT WAS LOW AND ALL BUT TWO OF THE HEAD BOLTS WERE MORE THAN FINGER TIGHT !! HOW THIS ENGINE WAS RUNNING WAS BEYOND ME, IT WAS! DURING ALL THIS RESEARCH I READ OF MANY HEAD GASKET PROBLEMS AND LEAKS HAD BEEN REPORTED. THE THING THAT WAS REALLY CONCERNING WAS THE NUMBER OF ENGINE FIRES THAT HAD NO REAL CAUSE REPORTED AFTERWARDS. MY CONCERN IS IF I HAD CONTINUED DRIVING THIS CAR HARD, COULD A LEAKY HEAD GASKET CAUSE A FIRE UNDER THE HOOD? I LEARNED FROM THE MECHANIC ALL THESE HEAD BOLTS STRIPPED THE THREADS FROM THE BLOCK. I ALSO LEARNED THERE IS ANOTHER 1.5 INCHES OF UNUSED THREADS INSIDE THE BLOCK! MY SUSPICION IS KIA SKIMPED ON THE LENGTH OF ALL THESE HEAD BOLTS TO SAVE A BUCK PUTTING THE RELIABILITY AND SAFETY AT THE CUSTOMERS RISK. IS MY SAFETY AT RISK? WHERE IS MY RECALL FOR THIS CAR ENGINE? 12/09/2019 DD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286357December 2, 2019
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT THE HEADLIGHTS WERE DIM WHILE DRIVING AT NIGHT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS TAKEN TO KIA OF AUGUSTA (706-312-9200, LOCATED AT 1770 GORDON HWY, AUGUSTA, GA 30904) FOR A CHECK UP. THE TECHNICIAN OFFERED TO REPLACE THE HEADLIGHTS WITH AFTERMARKET PARTS, FOR WHICH THE CONTACT WOULD BE PARTLY RESPONSIBLE FOR THE COST. THE CONTACT COULD NOT TELL WHETHER THE PART WAS AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282792November 28, 2019
POWER TRAIN
ACCELERATION WHEN SHIFTING INTO DRIVE MODE STARTS OFF WITH A HIGH REV THEN AFTER A FEW SECONDS A HARD SHIFT INTO A NORMAL DRIVE PATTERN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279277November 10, 2019
ENGINE
PURCHASED VEHICLE A YEAR AGO AND ALREADY PROBLEMS WITH ENGINE. SEVERAL MONTHS AGO WHILE ON HIGHWAY MY ENGINE BEGAN TO SEIZE AND I HAD TO COAST THE VEHICLE CAREFULLY TO THE SIDE OF THE ROAD. THOUGHT PROBLEM WAS RESOLVED THEN AGAIN AS PREPARING TO TURN ONTO MY STREET THROUGH AN INTERSECTION THE ENGINE SEIZED AGAIN. WHEN THIS HAPPENS I CANNOT ACCELERATE. THIS WAS VERY SCARY AS I HAD MY 2 YOUNG GIRLS IN THE CAR WITH ME THE SECOND TIME THIS HAPPENED. I QUICKLY PUT THE CAR IN PARK, TURNED OFF IGNITION AND TURNED BACK ON AFTER A FEW SECONDS. THE CAR STARTED UP RIGHT AWAY BUT THEN A LOUD CLICKING/RATTLING SOUND BEGAN AND HAS NOT STOPPED MAKING SOUND SINCE. AT THIS POINT I BELIEVE IT IS A PROBLEM WITH THE ENGINE WHICH I HAVE BEEN READING IS A COMMON PROBLEM WITH KIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279302November 10, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
POWER PORTS KEEP BLOWING FUSES, REAR HATCH QUIT OPENING, ENGINE SURGING, SPEEDOMETER BOUNCING, TEMPERATURE GAUGE SOMETIMES BOUNCES, WHITE CLOUD OF EXHAUST SOMETIMES, A/C DON'T BLOW COLD EVEN WHEN CHARGED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278631November 7, 2019
POWER TRAIN
I WAS DRIVING ON THE HIGHWAY AT ABOUT 65 MILES PER HOUR WHEN THE VEHICLE SHUT DOWN COMPLETELY LOST ALL POWER IT WAS ACTING AS IF THE VEHICLE WAS IN PARK AS IN WHEN YOU TURN THE KEY OR YOU GOT WAS A CLICK SO YOUR VEHICLE HASN'T BEEN RESTARTED SINCE THE INCIDENT AND I'M BEING TOLD MY ENGINE WAS BLOWING THERE'S NO WAY THE ENGINE WAS BLOWING IT WOULD NO LIGHTS NO INDICATION WHATSOEVER ANYTHING WAS WRONG WITH THE ENGINE NO SMELLS IT JUST SHUT OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278785November 7, 2019
ENGINE
MALFUNCTION INDICATOR LIGHT HAS IGNITED 3 TIMES, BLINKING CONTINOUSLY, PLACING MY VEHICLE INTO LIMP HOME MODE. KIA REFUSES TO REPLACE THE KNOCK SENSOR OR ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277728November 2, 2019
ENGINE, STEERING, SUSPENSION
MY WIFE AND I WERE ON THE 91 FREEWAY IN LIGHT TRAFFIC AND CAME TO THE END OF THE FREEWAY WHICH BECOMES ARTESIA BLVD IN GARDENA, CA. WE WERE SITTING AT THE LIGHT AT THE END OF THE FREEWAY AND WE HEARD THIS REALLY LOUD KNOCKING NOISE SO I SHUT THE ENGINE OFF. I RESTARTED THE ENGINE AND IT WAS OK FOR SEVERAL MINUTES THEN ALL OF A SUDDEN WE HEARD THIS REALLY LOUD NOISE LIKE THE ENGINE WAS BEING OPENED WITH A CAN OPENER AND THIS WAS WHILE IN MOTION ON SURFACE STREETS GOING ABOUT 45 MILES AN HOUR. (THAT'S WHAT WE THOUGHT TO BEST DESCRIBE THE NOISE). WHEN YOU PRESS THE ACCELERATOR IT BECOMES MUCH WORSE AND THE CAR SHAKES SO WE PARKED IT AND TOWED HOME DUE TO THE TIME. I HAVE YET TO HAVE IT TOWED TO THE DEALER DUE TO IT BEING LATE AND THE WEEKEND. BUT A FRIEND OF MINE WHO'S A MECHANIC SAID IT'S DEFINITELY THE ENGINE AND HE'S LEANING TOWARDS THE BARRINGS AND PISTONS SOMEWHERE ALONG THOSE LINES. I HAVE KEPT REGULAR MAINTENANCE ON IT SINCE WE GOT IT LIKE CHANGING OF FLUIDS, OIL THINGS LIKE THAT SINCE WE PURCHASED IT ON 04/17/2019. WE HAVE HAD OTHER MINOR THINGS LIKE THE LOCKS ON THE DRIVER SIDE DOOR YOU HAVE TO DO MANUALLY AND THE REAR HATCH DOESN'T LOCK AND YOU CAN OPEN IT EVEN WITH THE ALARM ON, SUSPENSION SYSTEM IS A LITTLE LOOSE AND PROBABLY HAS ISSUES ALSO. TRANSMISSION IS SLIPPING ALSO. THERE'S ALL OF THE SAME YEAR SAME MODEL SAME ENGINE THAT ARE ON THE RECALL LIST BUT FROM WHAT WE'RE GATHERING OURS ISN'T. I AM NOT QUITE UNDERSTANDING THIS BECAUSE WE'RE POSITIVE THIS IS THE SAME ISSUE AS THE OTHER ONES RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271807October 29, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
IN THE LAST TWO YEARS I HAVE REPLACED EVERY BULB IN MY CAR AND MULTIPLE FUSES AND FOR SOME REASON THERE IS STILL A SHORT IN MY FUSE PANEL SO MY BRAKE LIGHTS CONSTANTLY POP THE FUSE. IT IS COST ME A LOT OF MONEY AND WE STILL HAVE NOT FOUND OUT WHERE THE SHORT IS IN THE ELECTRICAL SYSTEM BUT MY BRAKE LIGHTS CONSTANTLY BLOW A FUSE AND BULBS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276896October 29, 2019
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
LOUD KNOCKIN/TICKING NOISE WHEN THE VEHICLE IS ON. BACKUP CAMERA MALFUNCTION, LOOSE GRIP ON THE STEERING & AT TIMES,WHEEL DOES NOT TURN ON ITS OWN AFTER TURNING. OIL IS DIRTY & SMELLS LIKE GASOLINE. PURCHASED VEHICLE ON 10/28 WITH ABOUT 70K MILES. HERE AT THE DEALERSHIP TO ADDRESS THESE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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