Kia Sorento Complaints (2014)

988 consumer complaints on file.

#11342822August 2, 2020
STRUCTURE:BODY
PAINT IS PEELING ALL OVER AND RUSTING THE CAR. PEARL WHITE COLOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342823August 2, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
ON MARCH 1, 2020, I WENT OUT TO GET IN MY CAR AND NOTICED A 10" SWATCH OF PAINT MISSING ON THE DRIVERS SIDE OF MY CAR BETWEEN THE WINDSHIELD AND DRIVERS SIDE WINDOW. APROXIMATELY 4 DAYS LATER, I NOTICED THE SAME THING ON THE PASSENGER SIDE.I WAS VERY UPSET AS IT IS ONLY A 2014, I HAVE BABIED IT AND LOVE IT. TO HAVE IT LOOK LIKE THIS IS VERY DISTRESSING AND I HAVE NOT HAD THIS HAPPEN TO ANY OTHER CAR I HAVE OWNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342493July 31, 2020
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS ARE DANGEROUSLY DIM. THEY HAVE ALREADY BEEN REPLACED ONCE, I DO NOT BELIEVE IT IS THE BULB AS IIHS HAS RATED THESE LIGHTS ON THIS MODEL AS POOR AS WELL. WHILE DRIVING ON ANY ROAD WITHOUT REFLECTORS OR OVERHEAD LIGHTS IN THE EVENING IT IS VERY HARD TO SEE THE PAINTED LINES. I FEEL VERY UNSAFE ON PAVED COUNTRY ROADS, EVEN ONES THAT ARE STRAIGHT FOR MILES. TURNS FEEL MORE DANGEROUS, AND THIS IS EVEN A PROBLEM ON THE HIGHWAY IN MAJOR CITIES WHERE NO OVERHEAD ILLUMINATION IS PRESENT ON THE ROADWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341942July 28, 2020
EXTERIOR LIGHTING
I AM HAVING AN ISSUE WITH MY LOW BEAM HEADLIGHTS. THE BULB HAS TO BE REPLACED AT LEAST EVERY THREE MONTHS. WHEN I TURN THE LIGHTS OFF SOMETIMES THEY DO NOT COME BACK ON SO BECAUSE OF THIS ISSUE I AM FORCED TO LEAVE HEADLIGHTS ON AT ALL TIMES AND THEY STILL GO OUT AFTER A COUPLE MONTHS. OWNING THE CAR FOR 2 YEARS I HAVE ALREADY REPLACED TAIL LIGHTS TWICE AND HEADLIGHTS 7 TIMES. THERE IS SOMETHING VERY WRONG HERE, NO CAR FROM 2014 SHOULD HAVE REPLACED HEADLIGHTS 7 TIMES MUCH LESS 7 TIMES SINCE 2018!! ON JULY 22, 2020 WHILE DRIVING HOME FROM WORK AT NIGHT, BOTH HEADLIGHTS BURNT OUT AT THE SAME TIME AND I WAS FORCED TO DRIVE HOME WITH MY HIGH BEAMS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340426July 20, 2020
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
MY VEHICLE KEEPS HAVING ISSUES WITH OIL. I GET REGULAR OIL CHANGES AN I HAVE TO PUT OIL IN IT EITHER EVERY 2WEEKS EVEN AFTER AN OIL CHANGE. I HAVE HAD AN OIL COMPSUMPTION TEST AN HAVE BEEN TOLD THAT THERE IS NOTHING WRONG WITH MY CAR. THERE ARE NO OIL LEAKS AT ALL. I WAS ON THE HIGHWAY IN CRUISE CONTROL WHEN IT ALL OF SUDDEN CAME OUT OF CRUISE CONTROL THEN I NOTICED MY RPM GAUGE WASN'T WORKING ALSO. I THEN CAME TO A LIGHT AN WHEN I STARTED TO GO I NOTICED MY CAR BEING SLUGGISH TO REACH 60MPH. I AT ONE TIME HAD MY PEDAL TO THE FLOOR. IT ALSO ACTED LIKE IT WANTED TO STALL ON ME. I MADE IT HOME AN INTO MY DRIVEWAY WHERE I TURNED IT OFF AN BACK ON WHICH AT THAT POINT MY RMP GAUGE STARTED WORKING AN THE CAR ACTED NORMAL. I HAVE ASKED KIA ABOUT THIS PROBLEM NUMEROUS OF TIMES AN I GET NO WHERE. THEY SAY WELL WE SEE THAT THE CONSUMPTION TEST CAME BACK IN THE STANDARD RANGE. I HAVE NO LEAKS AN I HAVE TO PUT OIL IN MY CAR ON A REGULAR BASES. I CAN BE ONLY 4,000 AFTER AN OIL CHANGE AN FEEL IT ACTIING UP AN THEN I CK MY OIL AN MY DIP STICK IS CLEAN NO OIL SO THEN I HAVE TO ADD MORE OIL. I AM CONCERNED THAT I WILL BE ON THE HIGHWAY AN MY CAR WILL JUST SHUT DOWN. MY CAR IS ALWAYS MOVING WHEN I HAVE THESE PROBLEMS. I KEEP GETTING THE RUN AROUND ABOUT THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340213July 19, 2020
ENGINE
RATTLING SOUND COMING FROM ENGINE. NO DETERMINATION AS TO WHAT IT IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340215July 19, 2020
SERVICE BRAKES, STEERING, SUSPENSION
WHEN BRAKING, BRAKES GIVE OUT AND CAR SKIDS. ON TURNS, I HAVE TO PUMP BRAKES TO TRY AND REGAIN CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340055July 18, 2020
AIR BAGS, ENGINE, POWER TRAIN
IN MAY. MY AIRBAG LIGHT CAME ON AND WON'T GO OFF. I'M NOT SURE IF THE AIRBAGS ARE DEFECTIVE OR NOT, BUT I'M SCARED TO DRIVE AROUND WITH THE LIGHT ON. THEN ON JULY 16,2020, MY VEHICLE STARTED CUTTING OFF ON MY IN THE MIDST OF MOVING TRAFFIC. I HAVE TO THROW MY HAZARD LIGHTS ON AND COAST TO A SAFE PLACE TO LET THE TRUCK SIT. IT'S CUT OFF ABOUT 7 TIMES NOW WITH MY 3 KIDS IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338583July 10, 2020
ENGINE
MY 2014 KIA SORENTO STARTED TO MAKE KNOCKING SOUND AND I TOOK IT TO THE DEALER TO CHECK OUT. CHECK ENGINE LIGHT DID NOT COME ON OR ANY OTHER WARNING SIGNS. AFTER CHECKING SERVICE DEPARTMENT SAID THAT THE ENGINE NEEDS TO BE REPLACED AND IT SOUNDS LIKE THERE ARE METAL PIECES IN THE ENGINE. THEY ALSO SAID THAT KIA SORRENTO 4 CYLINDER HAD THE SAME PROBLEM AND IT WAS RECALLED BUT NOT THE 6 CYLINDER. THEY ALSO ADVISED ME NOT TO DRIVE TOO LONG BECAUSE THE ENGINE MAY STALL. THEY QUOTE ME $7000 TO REPLACE THE ENGINE OR SUGGESTED TO TRADE IN FOR A DIFFERENT CAR. I BROUGHT THE CAR HOME AND TOWED IT TO A LOCAL MECHANIC AND THEY SAID THE SAME THING AND ASKED ME TO CALL KIA USA AND FILE A COMPLAINT. THEY SAID THAT THERE ARE LOT OF TSB'S ON THIS 2014 KIA SORRENTO. ACCORDING TO KIA DEALERSHIP NOTES THEY SAY "CONNECTING ROD FAILURE"
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337606July 6, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM
NOTICED PEELING AND FLAKING OF PAINT ON ROOF AFTER WASHING. USED NON ABRASIVE MICRO FIBER HANDHELD CAR WASH MITT AND TURTLE WAX CAR SOAP. BACKUP CAMERA IS INOPERABLE. BOTH CONDITIONS (PREMATURE FLAKING OF PAINT AND BACKUP CAMERA BECOMING INOPERABLE) ARE KNOWN BY KIA FOR THIS MAKE/MODEL. NO RESOLUTION IS AVAILABLE OTHER THAN TO REPAINT/REPAIR THESE ITEMS AT OWNER'S EXPENSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331398June 29, 2020
ENGINE
TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE DECELERATED INDEPENDENTLY AND STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330796June 25, 2020
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), SEATS
MOTOR WENT OUT ON THE HEATING UNIT IN THE PASSENGER SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328935June 15, 2020
ENGINE
THE VEHICLE WAS IN MOTION AND BASICALLY "DIED". POLICE ASSISTED MY DAUGHTER (WHO WAS DRIVING THE CAR ON HER WAY TO WORK ON A VERY BUSY INTERSTATE). CAR WAS TOWED TO A LOCAL SHOP WHERE IT REMAINED OVER THE WEEKEND. IT WAS THEN TOWED TO ANOTHER SHOP LOCAL TO MY RESIDENCE. UPON DIAGNOSIS, THE STARTER WAS FOUND TO BE BURNED OUT, BUT VEHICLE STILL WOULD NOT START. EVENTUALLY IT WAS DETERMINED THAT THE ENGINE WAS THE PROBLEM.THE ENGINE SEIZED UP. POSSIBLY TIMING CHAIN BUT NOT CERTAIN, AT THIS POINT. SEEMS TO HAVE OCCURRED RANDOMLY. ENGINE HAS HAD PROPER CARE. BATTERY AND STARTER ARE BOTH GOOD (STARTER WAS REPLACED BECAUSE THE SEIZED ENGINE LIKELY BURNED THE STARTER OUT). SHOULD POSSIBLY BE INCLUDED IN THE RECALL # SC147. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328073June 9, 2020
EXTERIOR LIGHTING
AFTER 5 YEARS OF HAVING MY CAR, WHILE KEEPING UP WITH ALL REQUIRED MAINTENANCE, I AM CONSTANTLY HAVING ISSUES WITH THE LIGHTS. TO START, THE LICENSE PLATE LIGHTS BURN OUT AND I HAVE TO REPLACE ABOUT EVERY 3-4 MONTHS. THE LED STRIP OVER THE HEADLIGHT IS A RIP OFF, $700 TO REPLACE BECAUSE YOU CAN'T CHANGE THE BULB YOU HAVE TO CHANGE THE WHOLE FIXTURE?! WHY WOULD ANY COMPANY APPROVE OF THAT DESIGN? SO I HAVE A MISSING LED STRIP, BUT THE OTHER ONE NO ISSUE AFTER 5 YEARS. I JUST RECENTLY HAD THE TOP BRAKE LIGHT GO OUT, ANOTHER LED FIXTURE $150 TO REPLACE A 5' STRIP. RIP OFF!! A FEW WEEKS AGO ONE OF MY FOG LIGHTS WENT OUT, COME TO FIND OUT THE BULB FELL OUT. HOW DOES THAT EVEN HAPPEN?! HOWEVER THE MOST PROBLEMATIC OF THEM ALL IS THE DRIVER SIDE BRAKE LIGHT! I'VE HAD THE PASSENGER BRAKE LIGHT REPLACED ONE, BUT THE DRIVER SIDE BRAKE LIGHT IS REPLACED AT LEAST EVERY 6 MONTHS OR SO. SOME I HAVE PAID FOR, SOME COMPLIMENTARY BUT SUPER INCONVENIENT TO SAY THE LEAST. ON TOP OF THAT, I'VE HAD THE HARNESS REPLACED, TENSION PIN REPAIRS, AND NOW I AM HAVING TO REPLACE THE HARNESS AGAIN FOR THE 2ND TIME IN 2 YEARS. AND I CONSTANTLY SEE OTHER KIA'S, MAINLY SORENTO'S, WITH THE DRIVER BRAKE LIGHT OUT. I HAVE BEEN PULLED OVER SEVERAL TIMES REGARDING LIGHTS AND ONE TIME EVEN HAD GUNS DRAWN ON ME (WHEN BOTH OF MY LICENSE PLATE LIGHTS BLEW OUT). THIS IS JUST RIDICULOUS THAT I AM ALWAYS PARANOID ABOUT LIGHTS. IN ADDITION THIS CAN CAUSE AN ACCIDENT IF SOMEONE CAN NOT SEE ME, OR POSSIBLY GET ME HARMED IF COPS CAN'T SEE MY LICENSE PLATE. KIA NEEDS TO DO A RECALL AND UPGRADE THE LIGHTING TO LAST FOR A NORMAL AMOUNT OF TIME AND/OR REPLACE HARNESSES. LED LIGHTING SHOULD BE REPLACED FOR FREE FOR MAKING IT SO DIFFICULT TO REPLACE THE BULB. OR UPGRADE TO LIGHTING WHERE WE ARE ABLE TO REPLACE THE BULB WITHOUT HAVING TO REPLACE THE WHOLE FIXTURE. I KNOW I AM NOT THE ONLY ONE AND ITS NOT FAIR TO CONSUMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327468June 5, 2020
ENGINE, POWER TRAIN
DRIVING ON 2014 KIA SORENTO WITH ONLY 84,000 MILES. DOING OIL CHANGE ON TIME I KEEP THE RECEIPTS FOR RECORDS. LAST FRIDAY WHILE I WAS DRIVING MY CAR BROKE DOWN IN THE MIDDLE OF THE INTERSECTION. SOUNDED LIKE CRANKING ENGINE RATTLING. HAD TO TOW THE CAR TO MY MECHANIC THAT TOLD ME THE ENGINE BROKE DOWN. I DID SOME RESEARCH AND KIA HAD FEW UNANNOUNCED ENGINE RECALLS ON MY MODEL. WHEN I CALL KIA THEY DON'T WANT TO HELP AT ALL. THEY DON'T WANT TO TAKE ANY RESPONSIBILITY. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11326730June 1, 2020
ENGINE
TL* THE CONTACT OWNED A 2014 KIA SORENTO. THE CONTACT STATED WHILE DRIVING ANOTHER DRIVER WAS HONKING TO INFORM THE CONTACT THAT THERE WERE FLAMES UNDERNEATH THE VEHICLE. THE FRONT PASSENGER OPENED THE DOOR AND CONFIRMED THAT THERE WAS A FIRE. THE CONTACT WHO WAS THE DRIVER AND THE FRONT PASSENGER WERE ABLE TO COME TO A STOP AND EXIT THE VEHICLE. THE PASSENGER SUSTAINED BURN TO THE ARM AND BACK THAT REQUIRED MEDICAL ATTENTION. THE DRIVER ALSO REQUIRED MEDICAL ATTENTION DUE TO THE SMOKE INHALATION. THE CONTACT MENTIONED THAT THE FRONT DRIVER SIDE DOOR FAILED TO OPEN BUT WAS ABLE TO EXIT THE VEHICLE WITH THE HELP OF THE PASSENGER. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. A POLICE REPORT WAS FILED. THE CONTACT MENTIONED THAT THE ENTIRE FRONT END OF THE VEHICLE BURNED. THE VEHICLE WAS TOWED TO THE SAME DEALER WHERE THE VEHICLE HAD NOT BEEN INSPECTED YET. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO SUPERIOR HYUNDAI SOUTH (238 W MITCHELL AVE, CINCINNATI, OH 45232) FOR A UNKNOWN RECALL FOR A MOTOR REPLACEMENT. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#11326401May 28, 2020
ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING STRAIGHT DOWN A 2 LANE HIGHWAY AT APPROX. 55 MPH AND THE ENGINE ABRUPTLY SHUT OFF. HOWEVER, ALL ELECTRICAL COMPONENTS STILL WORKED, INCLUDING THE A/C, LIGHTS, AND THE NAVIGATION SCREEN. I DIDN'T EVEN HAVE TIME TO THINK ABOUT WHAT I NEEDED TO DO, BUT I WAS ABLE TO PULL INTO SOMEONE'S DRIVEWAY, AS THERE WAS NO SHOULDER ON THE HIGHWAY THAT I COULD PULL OVER ONTO. AFTER PULLING OFF OF THE HIGHWAY, I PLACED THE VEHICLE IN PARK AND I TURNED IT OFF. I TRIED TO RESTART THE VEHICLE AND EVERY LIGHT ON THE DASH WAS ILLUMINATED, BUT IT WOULD NOT START . NONE OF THE ELECTRICAL COMPONENTS WORKED NOW AFTER SHUTTING THE CAR OFF. HEARD A CLICKING SOUND WHEN BRAKES WERE APPLIED. I CHECKED OIL ON DIP STICK AND OIL WAS FINE. THE VEHICLE HAD OVER A QUARTER TANK OF GAS. NO LIGHTS APPEARED ON DASH BEFORE IT ABRUPTLY DIED. CALLED TOW TRUCK TO COME GET IT AND TAKE IT TO REPAIR SHOP. MECHANIC SAYS IT IS SHOWING THE PROBLEM COULD BE IN THE MAIN BRAIN OF THE VEHICLE, AND I WILL HAVE TO HAVE IT TOWED TO NEAREST KIA DEALER WHICH IS 2 HOURS AWAY. I JUST PURCHASED THIS VEHICLE APPROX. 3 MONTHS AGO WITH ROUGHLY 75K MILES ON IT. I AM THE SECOND OWNER WITH NO PRIOR ACCIDENTS. I AM GREATLY CONCERNED ABOUT THIS ISSUE WITH MY 2014 KIA SORENTO SXL, DUE TO THE FACT THAT IT COULD HAVE CAUSED AN ACCIDENT AND SOMEONE COULD HAVE BEEN SERIOUSLY INJURED DUE TO THE ENGINE JUST ABRUPTLY DYING. THIS NEEDS TO BE RECALLED ASAP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326284May 28, 2020
ENGINE
CAR STOPPED RUNNING, WHILE DRIVING. WAS TOWED TO REPAIR CENTER. WAS TOLD ENGINE FAILED AND NEEDS TO BE REPLACED AT A COST OF 5-10,000 DOLLARS. THIS CAR ONLY HAS 66000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325748May 24, 2020
ELECTRICAL SYSTEM, ENGINE, EXTERIOR LIGHTING
UNFORTUNATELY WHILE DRIVING MY VEHICLE ON THE HIGHWAY IT SHUT OFF ABRUPTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325573May 22, 2020
SERVICE BRAKES
MY TROUBLES BEGAN ON APRIL 6, 2020 WHEN MY ABS LIGHT CAME ON. I HAD NEVER HAD THIS ISSUE IN ANY PRIOR VEHICLE THEREFORE EVEN THOUGH WE WHERE AT THE HEIGHT OF A WORLDWIDE PANDEMIC I IMMEDIATELY CALLED THE KIA DEALERSHIP WHERE I HAVE MY VEHICLE SERVICED. I WAS ABLE TO GET AN APPOINTMENT FOR THE NEXT MORNING. I WAS REGRETTABLY INFORMED THAT MY LEFT REAR ABS SENSOR HAD FAILED AND WOULD NEED TO BE REPLACED. INCLUDING THE COST OF THE OIL CHANGE, THIS REPAIR COST ME $657.35. THEN ON APRIL 22, 2020,MY CHECK ENGINE LIGHT CAME ON. ONCE AGAIN, I IMMEDIATELY SCHEDULED AND APPOINTMENT AT THE KIA DEALERSHIP IN DELRAY BEACH, FL FOR THE NEXT MORNING. SOON THEREAFTER I WAS ADVISED THAT MY FUEL TANK SENSOR HAD FAILED. THIS COST ME $463.61.ON MAY 5, 2020, TO MY SURPRISE MY ABS LIGHT CAME ON AGAIN. I SCHEDULED AN APPOINTMENT WITH THE KIA DEALERSHIP IN DELRAY BEACH, FL FOR THE NEXT MORNING. I WAS SOON INFORMED THAT MY RIGHT ABS SENSOR HAD FAILED. THIS REPAIR COST ME $513.32. I HAVE REACHED OUT TO KIA CONSUMER AFFAIRS ON SEVERAL OCCASIONS REGARDING MY DISPUTE, HOWEVER, ON EACH OCCASION I HAVE BEEN MET WITH ADVERSITY. MY DISPUTE IS NOT WITH KIA'S WARRANTY HOWEVER, EACH TIME I HAVE SPOKEN WITH KIA'S MANAGEMENT AND/OR CUSTOMER SERVICE REPRESENTATIVES THEY CONTINUE TO ADVISE ME THAT MY WARRANTY HAS EXPIRED SO THERE IS NOTHING THEY CAN DO. MY ISSUE IS, THAT THEIR SENSORS ARE FAULTY. SPECIFICALLY, THE REAR ABS SENSORS. THESE SENSORS SHOULD NOT HAVE FAILED LIKE THIS. KIA HAS CONTINUED TO HAVE ISSUES WITH THE ABS SENSORS. KIA SHOULD NOT BE SHIFTING THE BLAME AND COST OF THEIR FAULTY PARTS ONTO THEIR CONSUMERS. DURING MY LAST CALL WITH [XXX], A MANAGER AT KIA MOTORS IN IRVINE, CALIFORNIA; I WAS ASKED HOW MANY KIA'S I OWNED. WHEN I ADVISED HIM THAT THIS WAS MY FIRST AND WILL NOW BE MY LAST KIA, HE TOLD ME THAT I AM NOT A LOYAL CUSTOMER AND I HAVE NO WARRANTY SO THERE IS NOTHING KIA MOTORS CAN DO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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