Kia Sorento Complaints (2013)

983 consumer complaints on file.

#11173738February 2, 2019
ENGINE, UNKNOWN OR OTHER
I KEEP GETTING ERROR CODES AND CHECK ENGINE LIGH I CHECK WITH OBD2 METER 3 DIFFERENT CODES COME UP 3 TIMES EACH. P0638, P2106, AND AND P2110. I CLEAR THEM CHECK ENGINE LIGHT GOES OFF AND THEN RANDOMLY IT HAPPENS AGAIN I'M NOT SURE IF THIS IS A SAFETY ISSUE BUT I JUST WANT TO BE SURE. IT HAPPENS WHEN I'M EITHER GOING 25 OR 55 AND ACCELERATING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173740February 2, 2019
FUEL/PROPULSION SYSTEM
DATE OF INCIDENT 1/31/2019. VEHICLE CAUGHT FIRE IN ENGINE AREA. DRIVING DOWN RURAL 2-LANE ROAD, NO TRAFFIC, DRY CONDITIONS, CLOUDY; HEARD 'POP', SMOKE AND FLAMES CAME OUT FROM UNDER HOOD, COULD NOT ACCELERATE. CAR FULLY ENGULFED SHORTLY THEREAFTER. SAME DAY, JUST 50 MILES AWAY, ANOTHER KIA SORENTO, SAME EXPERIENCE. WITNESSES STATE THERE HAVE BEEN SEVERAL STORIES REGARDING KIA ENGINE FIRES 'ALL OVER THE NEWS' WITHIN JUST THE PAST 2 WEEKS! THAT VERY SAME NIGHT OF MY FIRE, WESH 2 LOCAL NEWS RAN A STORY AND IS INVESTIGATING. ALSO, IN TOWN JUST HALF HOUR AWAY - HOUSE IGNITED FROM CAR FIRE. LASTLY, DAUGHTER KNOWS SOMEONE ACROSS COUNTRY IN OREGON WHO PULLED INTO DRIVEWAY AND ENGINE CAUGHT FIRE. ALL KIA'S!!! RECENT ARTICLE IN USA TODAY (JAN 16) SAFETY GROUP FIGHTING TO HAVE 3 MILLION KIAS RECALLED. I FILED A CLAIM W KIA, CASE #13032230. I PLUGGED IN MY VIN AND IT DOES NOT SHOW ANY ACTIVE RECALLS BUT THIS IS CLEARLY IDENTICAL TO WHAT COUNTLESS OTHERS ARE EXPERIENCING. I'M SO AFRAID THEY WILL DO EVERYTHING THEY CAN TO GET OUT OF TAKING RESPONSIBILITY. THIS NEEDS TO BE INVESTIGATED!!! SOMEONE IS GOING TO BE KILLED! I HAVE UNBELIEVABLE PHOTOS THAT SHOW PROGRESSION OF FIRE - FROM THE VERY INITIAL START TO WHAT IS LEFT OF VEHICLE. UNABLE TO LOAD; SAYS FILE IS TOO BIG. ONE YA
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11172249January 26, 2019
ENGINE, FUEL/PROPULSION SYSTEM
ENGINE WAS REPLACED UNDER RECALL IN OCT 2017. EVER SINCE THEN I HAVE HAD MY ENGINE LIGHT COME ON FOR EVAP LEAKS. IT HAS BEEN TAKEN BACK TO THE DEALER MULTIPLE TIMES AND THEY EITHER SAY THEY FOUND A LEAK AND FIXED IT OR TELL ME THEY CAN'T FIND A LEAK. LIGHT WILL COME BACK ON WITHIN A FEW DAYS TO A FEW WEEKS. NEW ENGINE ONLY HAD 12MONTH/12,000 MILE WARRANTY ON IT EVEN THOUGH I AM STILL UNDER MILEAGE FOR INITIAL WARRANTY (AT 80,000 NOW) THEY CLAIM MY CAR IS NOT UNDER THE NEW RECALL AND IS NOT A FIRE RISK. HAVE SMELLED FUEL ONCE. LIGHT IS CURRENTLY ON, DEALER AND KIA HAVE BEEN NO HELP AND SINCE NEW WARRANTY IS UP THEY HAVE STARTED WANTING ME TO PAY FOR THE DIAGNOSTIC AND REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171929January 24, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE OPERATING THE VEHICLE, A KNOCKING NOISE WAS PRESENT COMING FROM THE ENGINE COMPARTMENT AND THE VEHICLE HESITATED TO ACCELERATE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171289January 22, 2019
ENGINE
ON DECEMBER 21, 2018 I CALLED TO MAKE A APPOINTMENT TO HAVE MY SUV RECALL TAKEN CARE OF. THEY SET ME UP WITH A APPOINTMENT JANUARY 3, 2019 AT 9:00AM. WELL I MAKE IT TO MY APPOINTMENT ON TIME AND HAND THE KEYS OVER TO THE SERVICE DEPARTMENT, THEY TELL ME IT SHOULD TAKE ABOUT 45MINS TO A HOUR. 2 HOURS LATER MY SUV IS DONE AND THEY SAID IT IS FINE AND THAT THEY CHANGED MY OIL. I APPRECIATE THE OIL CHANGE BUT I JUST HAD IT CHANGE NOT EVEN A 1,000MILES AGO. ANY WAYS, I GET IN MY SUV AND DRIVE HOME, IT'S DRIVING AND RUNNING NORMAL, JUST LIKE IT WAS BEFORE I BROUGHT IT IN, NORMAL. TAKATA RECALL ON JANUARY 4, 2019 AT 8:20PM I'M DRIVING BACK HOME FROM SHOPPING AT TO WAL-MART, WHEN MY SUV SHUTS OFF COMPLETELY, MY LIGHTS WERE STILL ON, ALL THE LIGHTS ON THE DASH CAME ON, I PUT MY FLASHERS ON AND COAST TO THE SIDE OF THE ROAD. I PUT IT IN PARK, TURN THE SUV OFF, THEN I TRY TO START IT, WOULD NOT START, SO I TURN IT OFF AND TRY AGAIN, IT STRUGGLED TO START BUT IT STARTED UP. I PUT IT IN DRIVE AND COUNTIE HEADING HOME. I GET 1MILE AND IT DOES IT AGAIN. SO I DID JUST LIKE DID THE FIRST TIME AND SAME RESULTS. FINALLY I MADE IT HOME. THE NEXT DAY I GO TO CALL THE DEALERSHIP, BUT I'M TOLD THE SERVICE DEPARTMENT IS CLOSED ON WEEKENDS. WELL I'VE BEEN REMODELING MY HOME MYSELF AND I FORGET TO CALL KIA, MY CAR WASN'T ACTING WEIRD SO I KIND OF FORGOT ABOUT IT. TAKATA RECALL UNTIL JANUARY 11, 2019 7:36PM I DRIVE TO GO DROP MY CHILD OFF TO HIS MOTHER AND I HEAR A TAPING NOISE UNDER MY HOOD, BUT IT ONLY MADE IT THAT ONE TIME SO I PAID NO MIND TO IT. TAKATA RECALL JANUARY 21,2019 7:21PM I'M DRIVING ON MY WAY HOME ON A BACK ROAD THAT IS A SHORT CUT FROM WHERE I WAS COMING FROM. AN I HEAR THIS LITTLE GRINDING NOISE, AND THEN THE TAPING NOISE I HEARD BEFORE BUT IT WAS LOUDER AND IT DIDN'T STOP. MY CHECK ENGINE STARTED FLASHING SO I PULL OVER AND CALL FOR HELP. MY OTHER HALF SAID ITS A ROD BEARING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171381January 22, 2019
ENGINE
ENGINE ABRUPTLY SHUT OFF WHILE DRIVING AT 50 MPH DOWN THE EXIT RAMP OF A HIGHWAY. NO ENGINE KNOCKS, SOUNDS OR ABNORMAL SIGNS OF CONCERN. LUCKILY, THE CAR WAS ABLE TO ROLL TO A STOP ON THE SHOULDER OF THE ROAD TO CALL ROADSIDE ASSISTANCE. CAR WAS TOWED TO DEALERSHIP WHO DIAGNOSED ENGINE FAILURE DUE TO A PROBLEM WITH THE "BEARINGS" . ENTIRE ENGINE NEEDS TO BE REPLACED. WE ARE THE ORIGINAL OWNERS OF THIS VEHICLE AND HAVE HAD ALL OF ITS SERVICING DONE AT THE DEALERSHIP INCLUDING THE LAST ONE 2 MONTHS AGO. WE HAVE NEVER HAD A CHECK ENGINE LIGHT COME ON OR HAD ANY NOTIFICATION FROM THE MAINTENANCE CHECKS THAT THIS MAY BE A PROBLEM. WE HAVE FOUND OUT THAT KIA SORENTOS OF 2013 WITH A 2.4L GDI ENGINE HAS BEEN RECALLED FOR THIS SAME REASON AND I STRONGLY SUSPECT THAT OUR MOTOR HAS THE SAME DEFECT. AFTER A SUPERFICIAL ONLINE SEARCH, THERE ARE NUMEROUS COMPLAINTS OF SUDDEN ENGINE FAILURE IN THIS MODEL OF KIA SORENTOS THAT WERE NOT COVERED UNDER THIS RECALL (SC147. I BELIEVE AN INVESTIGATION SHOULD BE IN ORDER. SHOULD WE HAVE NOT TAKEN THIS EXIT, THIS MOST CERTAINLY COULD HAVE CAUSED A HIGH SPEED MVA INVOLVING MULTIPLE VEHICLES IF THE CAR ABRUPTLY SHUTS OFF WHILE CRUISING AT A HIGHWAY SPEED. NOTE: APPROX. MILEAGE OF THE CAR IS 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171148January 21, 2019
ELECTRICAL SYSTEM
THE CAR WILL STALL, UNEXPECTEDLY, DURING DRIVING AND THEN THE CAR'S COMPUTER ERASES THE CODE, MAKING IT IMPOSSIBLE TO IDENTIFY THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166526January 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED AND WAS ABLE TO DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO FUCCILLO KIA OF GREECE (LOCATED AT 4321 W RIDGE RD, ROCHESTER, NY 14626, (585) 720-8000) TO BE DIAGNOSED, BUT A FAILURE CODE COULD NOT BE FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 78,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164659January 2, 2019
AIR BAGS, STRUCTURE:BODY
TAKATA RECALL ON BACK LOCKS. LOCK JAMMED ON BACK DOOR. DOOR WILL NOT UNLOCK FROM INSIDE OR OUT.. HAVING PROBLEMS WITH KIA DEALERSHIP HONORING A RECALL THAT I THIN SHOULD INCLUDE MY VEHICLE. THERE WAS A RECALL FOR FRONT LOCKS A COUPLE OF YEARS AGO THAT WAS REPAIRED. NOW THE BACK LOCKS ON THE BACK DOOR IS DOING THE SAME THING. THIS IS A DANGER TO MY GRANDCHILDREN WHO SITS IN THE BACK OF MY CAR. THE AIR BAG LIGHT IS ALSO MALFUNCTIONING. I HAVE ASKED KIA CHECK THE AIR BAG, BUT TOLD MY VIN NUMBER IS NOT ON THE LIST. AND THAT MY LOCKS ARE NOT ON THE RECALL LIST. THESE ARE ALL MANUFACTURING PROBLEMS AND SHOULD BE TREATED AS SUCH.. THE VEHICLE IS IN MOTION MOST OF THE TIME WHEN THE AIR BAG LIGHT "OFF" APPEARS.. THE VEHICLE WAS /IS STATIONARY WHEN THE BACK DOOR LOCK ON THE DRIVER'S SIDE WILL NOT LOCK OR UNLOCK, ALTHOUGH RESONDS TO KEY PAD SOUND AS THOUGH UNLOCKED, THE DOOR REMAINS LOCK. ALSO, WHEN DOOR IS UNLOCKED ON THE INSIDE, DOOR WILL NOT OPEN. CAR IS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164204December 31, 2018
ENGINE
MY VEHICLE HAS GONE INTO "LIMP" MODE TWICE ON THE INTERSTATE AND TWICE IN LOCAL TRAFFIC WITHOUT WARNING. THE LAST TIME WAS YESTERDAY, DECEMBER 30, 2018. THAT MEANS THAT I LOSE ALL POWER TO ACCELERATE BEYOND A LOW LIMIT. IF I PULL OVER AND RESTART THE MOTOR, IT RUNS NORMALLY FOR SEVERAL HUNDRED MILES AND THE MIL LIGHT GOES OFF. ACCORDING TO THE DTC CODES, I HAVE A FAULTY THROTTLE BODY AND THROTTLE ACTUATOR SENSOR, HOWEVER THEY WERE CHECKED AND SHOWN TO BE WORKING NORMALLY. I SEARCHED FOR VEHICLES WITH SIMILAR PROBLEMS ON THE INTERNET AND FOUND THAT THE PROBLEM LIES WITHIN THE COMPUTER. THERE WAS EVEN A KIA ECU UPGRADE PART NUMBER SUPPLIED AS THE FIX. WHEN I CONTACTED SEVERAL KIA SERVICE DEPARTMENTS, I WAS TOLD THAT THEY NEVER HEARD OF SUCH A PART NUMBER. I ALSO CONTACTED CUSTOMER SERVICE AT KIA HEADQUARTERS. THEIR RESPONSE WAS TO TAKE MY VEHICLE TO A DEALERSHIP FOR DIAGNOSIS. THIS IS A VERY SERIOUS PROBLEM - TO SUDDENLY LOSE POWER WHILE TRAVELING ON A CONGESTED HIGHWAY. I TAKE VERY GOOD CARE OF MY CAR. IT HAS ABOUT 22,000 MILES, WITH OIL CHANGES EVERY FOUR MONTHS. *DT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163780December 28, 2018
ENGINE
THE ENGINE SEIZED WITHOUT WARNING WHILE I WAS DRIVING ON A SIDE STREET AFTER TRAVELING ON THE HIGHWAY FRO 150 MILES. KIA HAD A CLASS ACTION SUIT AGAINST THE ENGINE AND INCREASED THE WARRANTY TO 10YR OR 120K MILES. MINE SEIZED AT 126K MILES. KIA REFUSED TO FIXED IT AND IT WOULD COST 5K FOR A REBUILT ENGINE OR 12K FOR NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163635December 27, 2018
ENGINE
CAR COMPLETELY STOPPED ON ROAD WHILE RUNNING TWICE WITH NO WARNING LIGHTS WHAT SO EVER. BOTH TIME THE CAR TURNED OFF AND UPON INSPECTION IT HAD NO OIL DESPITE REGULAR MAINTENANCE. FIRST TIME THE CAR TURNED OFF, I WAS TOLD IT WAS DUE TO SLUDGE/DEBRIS IN ENGINE THAT CAUSED A GAS SENSOR FAILURE (DESPITE REGULAR MAINTENANCE). RECOMMENDATION WAS TO CHANGE THE OIL VERY OFTEN TO CLEAR ANY POTENTIAL REMAINING SLUDGE SO WE HAVE BEEN CHANGING OIL EVERY 2K. DESPITE OF THIS, CAR TURNED OFF AGAIN (AGAIN NO WARNING LIGHTS) ON THE HIGHWAY RAMP ACCELERATING TO ENTER THE HIGHWAY AFTER FILLING THE GAS TANK. THIS TIME THE ENGINE HAS NOW APPARENTLY CEASED. THIS SET OF ISSUES ARE DESCRIBED BY 100S OF PEOPLE ON THE INTERNET AND MIRROR THE ISSUES FOUND IN THE FWD 2013 ENGINES, SO IT IS PUZZLING WHY THERE IS NO RECALL FOR THIS CAR'S ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163522December 26, 2018
STRUCTURE:BODY
APPROXIMATELY ONE YEAR AGO I PAID DEALER TO REPLACE DEFECTIVE DRIVER SIDE REAR DOOR HANDLE. TODAY PASSENGER SIDE REAR DOOR HANDLE BROKE OFF IN HAND WHILE OPENING DOOR (SAME AS PREVIOUS). NOW UNABLE TO OPEN REAR DOOR FROM OUTSIDE OF CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163236December 24, 2018
ELECTRICAL SYSTEM, ENGINE
I BOUGHT MY 2013 KIA SERENTO IN NOVEMBER OF 2017. I HAD IT FOR 33 DAYS AND THE ALTERNATOR WENT OUT. I CALLED KIA IN JOPLIN AND THEY TOLD ME TO BRING UP THERE. ONCE I ARRIVED, AND I SET FOR OVER HALF THE DAY, THEY TELL ME THAT MY KIA IS NOT UNDER WARRANTY AND IT WAS GOING TO COST ME $1000. AFTER HAVING IT REPLACED THE RADIO SHUTS OFF AND ON BY IT'S SELF AND NOW THE FLAT TIRE LIGHT STAYS ON ALL THE TIME. THE RADIO TURNS ON AND OFF WHILE DRIVING AND TURNING. PLEASE HELP ME WITH THIS. I AM TOLD THAT THERE IS NO RECALLS ON MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162343December 18, 2018
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS WON'T WORK. THE HIGH BEAMS ARE FINE. TOOK TO THE DEALER AND THEY SAID THAT IT WAS A MALFUNCTION IN THIS MODEL HEADLIGHTS BUT IT'S NOT COVERED AND IT WAS THE ONLY YEAR THEY USED THESE HEADLIGHTS. SO THEY TOLD ME IT'S GOING TO COST $2000 TO FIX MY HEADLIGHTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162091December 17, 2018
ENGINE
DRIVING FINE, CAME TO A STOP SIGN, STOPPED, PUSH ACCELERATOR AND ENGINE REVVED TO HIGH RPMS BUT DID NOT MOVE. VEHICLE BEGAN TO MOVE BUT LACKED POWER. ABOUT 150 YDS UP THE ROAD, ALL DASHBOARD LIGHTS CAME ON AND VEHICLE SHUT DOWN, LEAVING VEHICLE HALF WAY IN THE ROAD ON A STEEP, BLIND HILL. 37 DEGREES OUTSIDE- VEHICLE WOULD NOT START. FOUR YEAR OLD CHILD IN THE CAR AS WELL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161343December 14, 2018
UNKNOWN OR OTHER
I WAS DRIVING ON THE FREEWAY AND MY SUNROOF EXPLODED. IT SOUNDED LIKE A GUNSHOT. SOME GLASS FELL INTO THE CAR AND LARGE CHUNKS WERE THROWN BEHIND ME INTO TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161355December 14, 2018
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE CONTACT RESUMED DRIVING TO HER RESIDENCE USING THE HIGH BEAM HEADLIGHTS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS OF THE HEADLIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 121,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160749December 11, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THERE WAS A BURNING ODOR COMING FROM THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FENLY KIA (5325 WEST SAHARA AVE LAS VEGAS, NV 89146) WHO WAS UNABLE TO DUPLICATED THE FAILURE. APPROXIMATELY 3 WEEKS LATER AFTER RESTARTING THE VEHICLE, A WHINING NOISE WAS PRESENT AND SMOKE CAME FROM UNDER THE HOOD. THE VEHICLE WAS TOWED BACK TO THE DEALER WHO DIAGNOSED THAT THE ENGINE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 115,500.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11156505December 6, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING 45 MPH, THE CHECK ENGINE INDICATOR ILLUMINATED AND THE ENGINE EXPLODED. AS A RESULT, THE VEHICLE CAUGHT ON FIRE. THE CONTACT ALSO MENTIONED THAT PIECES OF THE ENGINE SHOT OUT FROM UNDERNEATH THE VEHICLE. THE CONTACT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES. NEITHER A POLICE NOR A FIRE REPORT WAS FILED. THE VEHICLE WAS TOWED TO DENNIS DILLON KIA (9501 W FAIRVIEW AVE, SUITE B, BOISE, ID 83704, (208) 314-3403) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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