Kia Sorento Complaints (2009)

55 consumer complaints on file.

#10406887June 14, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
2009 KIA SORENTO WITH TRANSMISSION/DRIVELINE ISSUES. DEALERSHIP HAS HAD NUMEROUS ATTEMPTS TO CORRECT AND STATES "NORMAL FOR THIS VEHICLE." VEHICLE CLUNKS, POPS, JOLTS, AND JERKS WHEN IN OPERATION REGARDLESS OF TIME OF DAY, TEMP, ETC. STARTED IN MAY 2010 AND CONTINUES PRESENTLY WHICH IS JUNE 2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393470March 26, 2011
SERVICE BRAKES, HYDRAULIC
EXPERIENCING VIBRATION IN BRAKES CAUSED BY WARPED ROTORS. THIS IS NOT COVERED UNDER WARRANTY BECAUSE DEALER SAID BRAKES WERE USED TO SLOW DOWN VEHICLE WHILE GOING DOWNHILL ON MOUNTAIN ROADS. VEHICLE IS NOT USED MUCH IN MOUNTAINS, MOSTLY STOP-AND-GO CITY TRAFFIC. IF THIS VEHICLE CANNOT WITHSTAND THIS TYPE OF USE, IT IS NOT SAFE FOR USE ON AMERICAN ROADS. KIA APPARENTLY USES UNDER DESIGNED, INADEQUATE MATERIALS AND THEN EXCLUDES THESE PARTS FROM THEIR SHAM OF A WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10391028March 10, 2011
AIR BAGS
VEHICLE HAS HAS REPEATED ISSUES WITH PASSENGER AIR BAG SENSOR NOT RECOGNIZING 120 LB. FEMALE PASSENGER. TOOK VEHICLE TO DEALER (FISHER KIA IN BOULDER, CO) AND WAS TOLD AIR BAG HAD A "GRAY AREA" BETWEEN 80-120 LBS WHERE IT MAY NOT ACTIVATE PROPERLY. I FIND THIS COMPLETELY UNACCEPTABLE AND FEEL UNSAFE DRIVING THE VEHICLE WITH PASSENGER AIRBAG DEACTIVATED WITH MY WIFE IN PASSENGER SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375748January 12, 2011
AIR BAGS
2009 KIA SORENTO. CONSUMER STATES THAT PASSENGER SIDE AIRBAG LIGHT INDICATED THE AIRBAG WAS DISABLED. THE DEALER TOLD CONSUMER THAT HIS WIFE DIDN'T WEIGH ENOUGH FOR THE AIRBAG SYSTEM TO REGISTER. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365864November 15, 2010
AIR BAGS:FRONTAL, POWER TRAIN:MANUAL TRANSMISSION
I HAVE 2 COMPLAINTS. 1) I HAVE COMPLAINED ABOUT THE FRONT PASSENGER AIR BAG NOT COMING ON WHEN AN ADULT IS SEATED IN IT. I HAVE TAKEN IT TO 2 DIFFERENT KIA SHOPS 5 TIMES SINCE 1200 MILES AND WAS TOLD IT IS OPERATING NORMAL. NORMAL IS WHEN AN ADULT SITS IN IT, NOT WHEN YOU PLACE A PURSE ON THE SEAT OR WHENEVER IT DECIDES TO WORK. I AM FOLLOWING THE MANUAL AND STILL NO SATISFACTION WITH REPAIR. 2) AT 1200 MILES I ALSO COMPLAINED THAT THE CAR WOULD BUCK, STICK IN 3RD GEAR, AND NOT SHIFT TILL IT RED LINES. THIS DOES NOT HAPPEN ALL THE TIME AND I WAS TOLD BY KIA THAT UNLESS THE "CHECK ENGINE" LIGHT COMES ON THEY CAN NOT FIND THE PROBLEM. EVEN AFTER THE #1 REPAIR TECH IN THE WORLD FOR KIA EXPERIENCED THE NOT SHIFTING TILL IT RED LINES FOR HIMSELF. I WAS TOLD THE ONLY THING THEY COULD DO IS REPROGRAM THE COMPUTER. THEY HAVE REPROGRAMMED IT 4 TIMES THE PROBLEM IS STILL THERE. I HAVE 22 REPAIR INVOICES FOR THIS CAR SINCE I PURCHASED IT. I AM FIGHTING ON A DAILY BASIS WITH KIA TO REPAIR THIS CAR. IT IS A SHAME TO SAY BUT I FEEL SOMEONE IS GOING TO GET HURT OR WORST KILLED BEFORE KIA FIXES THESE ISSUES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360991October 18, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2009 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED WHEN SOMEONE WAS SEATED IN THE PASSENGER SEAT AND WOULD NOT TURN OFF UNTIL THE VEHICLE WAS SHUT OFF. THE CONTACT CALLED THE MANUFACTURER WHO ADVISED HIM TO TAKE THE VEHICLE TO THE DEALERSHIP FOR A REPAIR. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE AIR BAG SENSOR WAS REPLACED BUT THE FAILURE CONTINUED. THE VEHICLE HAD NOT BEEN REPAIRED SUCCESSFULLY. THE CURRENT MILEAGE WAS APPROXIMATELY 9,000. THE FAILURE MILEAGE WAS 7,253.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355800September 15, 2010
ELECTRICAL SYSTEM
KIA SORENTO DOORS LOCKS DO NOT WORK FROM INTERIOR SWITCH OR KEY REMOTE CONTROL, THE DEALER JUST CHANGE A FUSE FROM THE FUSE HOLDERS, BUT FUSE POPPING DUE TO SHORT SOMEWHERE, MAIN CONCERN DRIVING THE CAR LIKE THAT IT COULD CAUSE A BIG SHORT INSIDE THE CAR, AND AFTER THE 5TH. TIME IN THE SHOP THEY CAN NOT FIND WHAT IS CAUSING THE PROBLEM , BECAUSE THEY JUST CHANGE THE FUSE. LIKE I SAID THE HAPPEN FIVE TIMES IN A MONTH . AND I HAVE TO DRIVE THE CAR LIKE THAT WITH MY LITTLE DAUGHTER , BECAUSE I DON'T HAVE ANOTHER OPTION ,BECAUSE THE PEOPLE ON THE DEALER SHOP CAN NOT DO ANYTHING . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347484August 5, 2010
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL* THE CONTACT OWNS A 2009 KIA SORENTO. THE CONTACT STATED THE PASSENGER AIR BAG OFF LIGHT ILLUMINATED ON THE CONSOLE WITH THE PASSENGER SEAT OCCUPIED. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE AIR BAG SENSOR WAS DEFECTIVE. THE DEALER MADE REPAIRS TO THE SENSOR YET THE FAILURE PERSISTED SPORADICALLY. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHERE AN INVESTIGATOR FROM THE MANUFACTURER EXAMINED THE VEHICLE AND STATED THE VEHICLE WAS OPERATING AS NORMAL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE CONTINUED TO RECUR INTERMITTENTLY. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 6,920.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321575March 23, 2010
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2009 KIA SORENTO. THE CONTACT STATED THAT WHEN THE PASSENGER SEAT WAS OCCUPIED BY AN ADULT, THE AIR BAG WARNING LIGHT INDICATED THAT THE FRONT PASSENGER SIDE AIR BAG WAS OFF. THE DEALER STATED THAT THE PASSENGER WAS SEATED IN THE VEHICLE INCORRECTLY AND COULD NOT DUPLICATE THE FAILURE. THE CONTACT WAS CONCERNED THAT THE MANUFACTURER DID NOT WANT TO ADMIT FAULT TO THE FAILURE AND WAS CONCERNED WITH THE OVERALL SAFETY OF THE VEHICLE. IF INVOLVED IN A CRASH, THE CONTACT WAS CONCERNED THAT THE AIR BAGS WOULD NOT DEPLOY. THE FAILURE MILEAGE WAS 700 AND THE CURRENT MILEAGE WAS UNKNOWN. UPDATED 05/11/10.*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319301March 12, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, STRUCTURE
2011 KIA SORENTO, CHROME BEZEL ON INSTRUMENT PANEL REFLECTS SUN LIGHT AND STREET LIGHTS INTENSE ENOUGH TO CAUSE TEMP BLINDING FLASH. CONTACT KIA VEHICLE IS NEW AND NO OTHER COMPLAINTS HAVE BEEN FILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314369March 3, 2010
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
2009 KIA SORENTO. CONSUMER STATES VEHICLE DOES NOT PROTECT THE FRONT PASSENGER IF THE WEIGHT IS LESS THAN 120 POUNDS. *TGW THE CONSUMER STATED THE PANEL READ PASSENGER AIR BAG OFF. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10308610February 10, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2011 KIA SORENTO; RENTAL VEHICLE FROM NATIONAL RENTAL. CRUISING AT 65 MPH AND CAR BEGAN TO VIOLENTLY JERK CAUSING PARTIAL LOSS OF CONTROL. MADE POPPING SOUNDS, AND SMOKE CAME OUT REAR OF VEHICLE. CAR BARELY MOVED AND HAD TO BE TOWED FROM SCENE. DURING INCIDENT, VEHICLE WAS VERY HARD TO KEEP UNDER CONTROL AND IN DESIGNATED TRAFFIC LANE. NATIONAL RENTAL SENT A TOW TRUCK AND A REPLACEMENT VEHICLE. THIS KIA HAD 62 MILES ON IT AT TIME OF FAILURE. TOW DRIVER THOUGHT IT WAS A TRANSMISSION FAILURE. THIS INCIDENT NEARLY CAUSED ME TO TOTALLY LOOSE CONTROL OF VEHICLE AND CRASH. I CONSIDER MYSELF VERY LUCKY TO GET CAR STOPPED BEFORE HAVING AN ACCIDENT. ALL I HAVE IS LAST DIGITS OF VIN TAKEN FROM RENTAL PAPERWORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293999November 30, 2009
SEATS, AIR BAGS:FRONTAL
WE HAVE BEEN HAVING A PROBLEM WITH THE OCCUPANT CLASSIFICATION SYSTEM ON OUR 2008 KIA SORENTO. THE SYSTEM IS DEACTIVATED WHEN THERE IS AN ADULT PASSENGER IN THE FRONT SEAT.. THE CAR HAS BEEN IN FOR REPAIR FOUR TIMES. THE PASSENGER SEAT HAS BEEN REPLACED AND THE COMPUTER HAS BEEN REPROGRAMMED. AT THIS TIME THE DEALER HAS INFORMED US THAT KIA TECH LINE HAS DETERMINED THAT THE SYSTEM IS WORKING AS DESIGNED AND THERE ARE NO FURTHER REPAIRS THAT CAN BE PERFORMED. WE HAVE FOLLOWED ALL PROCEDURES OUTLINED IN THE OWNERS MANUAL AND STILL THE SYSTEM DOES NOT ACCURATELY REGISTER A PASSENGER IN THE SEAT. WITH THE "PASSENGER AIR BAG LIGHT OFF" LIT, THE AIR BAG WILL NOT DEPLOY AND PROTECT THE PASSENGER IN THE EVENT OF AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293703November 27, 2009
AIR BAGS:FRONTAL
I BOUGHT A USED 2009 SORENTO KIA AND WHEN MY WIFE WAS SEATED ON THE PASSENGER SEAT THE PASSENGER AIR BAG OFF SIGN WAS ON. THE LIGHT COMES OFF/ON RANDOMLY WHEN A PASSENGER IS ON THE SEAT. I TOOK THE CAR TO THE MECHANIC AND THEY COULD NOT FIND ANYTHING WRONG, BUT THE PROBLEM PERSISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276722July 14, 2009
AIR BAGS:FRONTAL
SINCE JANUARY 2009 WE HAVE BEEN FIGHTING WITH KIA MOTORS BECAUSE MY PASSENGER AIRBAG LIGHT WILL NOT ACTIVATE WHEN SOMEONE IS SEATED IN THE SEAT. ALL KIA HAS DONE IS UPDATE THE VEHICLES COMPUTER SYSTEM, WHICH HASN'T WORKED. THEY HAVE ISSUED A SAFETY RECALL ON THIS PROBLEM, BUT THEY REFUSE TO FIX IT SAYING THAT THE VEHICLE IS OPERATING AS IT WAS DESIGNED TO DO. MY PROBLEM IS THAT MY VEHICLE IS NOW UNSAFE FOR ME TO DRIVE WITH A PASSENGER. I HAVE BROUGHT MY VEHICLE TO THEM 12 TIMES ABOUT THIS PROBLEM. THE BETTER BUSINESS BUREAU HAS TOLD ME THERE IS NOTHING THEY CAN DO FOR ME, EVEN THOUGH IT IS UNDER WARRANTY. KIA HAS OFFERED ME $1500.00 TO GO AWAY. I REFUSED. I WANT THIS SAFETY ISSUE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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