Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11512374March 17, 2023
ENGINE
Car stopped accelerating on highway. Is unable to drive safely at this time and needed to call tow truck to tow vehicle to nearest dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512105March 16, 2023
ENGINE
Over the course of 12 months the vehicle is exhibiting worsening excessive engine oil consumption. There is no oil leak. Engine Oil Warning Light does not come on to alert oil is low. And at times within a week the oil level is almost none on dipstick. Using 4-5 quarts a month between regular oil changes. Loud knocking noise occurs after driving and engine is turned off. The engine fan is constantly running and remains running up to 10 minutes after engine turned off even in mild temperatures and very short drives. Violently Hard Shifting occurs. This is intermittent and unpredictable but has worsened and become more frequent over last 1 year. This hard shifting can be so hard and severe to cause pain from seat belt and mild whiplash. Cold weather does increase the frequency and severity however it also happens in mild and warm weather at an alarming rate. At times the shifting is so hard and violent that it feels as though you just drove off a 3 foot ledge hitting front end hard. It happens at both high and low speeds. Vehicle has been taken to mechanics on several occasions. Each time they find no problems. Current Mileage is 95,000 miles. I purchased 18 months ago from dealership and almost immediately problems began.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512203March 16, 2023
ENGINE
Car uses more oil than it is supposed to. Oil consumption problem. The engine can use more oil that it is supposed to and cause disruption to the engine running. It can also cause problems with the catalytic converter and cause the check engine light to come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512277March 16, 2023
UNKNOWN OR OTHER, STRUCTURE:BODY
My 2016 Kia Sorento has large places on the body (hood, roof, door rails) where the paint has peeled off extensively. We noticed the paint peeling on the hood in August 2022 and the roof and door rails were noticed this month, March 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512080March 15, 2023
ENGINE
The vehicle started severely overheating and making weird noises out of no where one day and is now not drivable due to overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511939March 15, 2023
VEHICLE SPEED CONTROL:THROTTLE, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2016 Kia Sorento. The contact stated that while driving approximately 65 MPH, the vehicle lost motive power and stalled. Later after restarting the vehicle, the vehicle would not exceed 20 MPH. The vehicle was inspected by an independent mechanic who diagnosed that the throttle body to the accelerator pedal was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511313March 11, 2023
STRUCTURE:BODY
Paint is peeling off in chunks without any cause
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511117March 10, 2023
STRUCTURE:BODY
The car is available for inspection and has a paint defect. It went from one day being perfectly fine and next day I took it for a car wash and a big chunk of paint just peeled/ripped off. This is definitely a paint defect. I cannot believe this was something that can happen especially considering I take very good care of the vehicle and is well maintained. I am one of many other consumers affected by this. No it had not been inspected by insurance. I have an open claim with Kia corporate and pending a reply.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511157March 10, 2023
UNKNOWN OR OTHER
Car will not shift out of Park
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511016March 9, 2023
UNKNOWN OR OTHER, FIRERELATED
While driving on a major high my vehicle suddenly caught fire. There were no warning lights and my vehicle was not in a collision. The road was clear and I was in a steady flow of traffic.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11509445February 28, 2023
ENGINE
DRIVING HOME FROM DINNER WITH A FRIEND, WE PROCEED ON TO INTERSECTION. WE HEAR A LOUD SOUND, WE FIND OUT ONCE CAR HAS STOPPED WE NOTICE THAT THERE NO LONGER ANY OIL IN ENGINE. CALL FOR A TOW, AND FIND OUT THAT OUR ENGINE HAD BLOWN A ROD. NOTICED THAT ARE OTHER OWNERS WITH SAME ISSUE. CAR IS IN THE PROCESS OF BEING TOWED FROM MY MECHANIC TO THE KIA DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509330February 27, 2023
ENGINE
My car has 65,000.00. I keep the oil and filter maintained every 7,500 miles. I was driving the other day and went to exhilarate and my car starting shacking and made a loud bang, smoke came out everywhere. I was able to make it to the side of the road before it died. No check engine light, no oil heat indicator came on. I looked under the hood and there was oil everywhere. I have now been told by a Kia dealership where I had the car towed that I had a catastrophic engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509187February 26, 2023
STRUCTURE:BODY
PAINT IS PEELING OFF THE HOOD AND WINDSHELD AREAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508727February 23, 2023
ENGINE
I have maintained my 2016 Kia Sorento EX with oil changes, spark plugs and fluid changes regularly. Within the past year or so I have noticed that shortly after oil changes my oil levels would drop significantly. There were no signs of leaks (no oil on the ground and inspected to see where it could be possibly going.) Nothing was found as to where the oil was going. This has happened more frequently than not. Recently after an oil change, my family and I took the car on a small road trip (Mass to Rhode Island.) The engine failed without warning. Took the SUV to a mechanic. My SUV was diagnosed as having no compression and now I need a new engine. After research of my hefty bill I have found that this is a very dangerous and frequent issue that a lot of consumers have faced with the same make and model of my SUV. I have read numerous of threads, news articles and reviews of the 2016 KIA Sorento EX and all have exact issue. Excessive oil consumption, no warnings and same/similar repair costs. I have looked into recalls and surprisingly this is not one of them. This is clearly a defective part(s) on Kia and should not be a cost to the consumer. This is not something that is normal wear and tear. This is a huge concern. I got my car second hand at 61k in 2018. Now I have 124k on the engine and its completely failed. Please look into this. With inflation, still making monthly payments on this vehicle, pandemic who can really afford throwing 6,500.00 towards a new engine. Now I face losing my job because of an unreliable car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508761February 23, 2023
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated while driving approximately 65 MPH, there was an abnormally loud sound and then a knocking sound coming from the engine compartment. The contact stated that the vehicle was stalling with the oil warning light illuminated. The contact then saw smoke coming from the engine compartment. The vehicle was inoperable. The vehicle was towed to an independent mechanic, where it was diagnosed that the engine needed to be replaced. The vehicle remained with the independent mechanic awaiting the repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508502February 22, 2023
ENGINE
For several months I drove the vehicle and kept smelling like something was burning. I took the vehicle to my mechanic they said they didn't find anything. This smell continued and I began to notice my oil was low so I added a quart. Well it then became routine for me to check my oil in between changes. Everytime I would check it was low so I'd add a quart. Eventually while driving home from the store my vehicle began making a noise, the next day it was brought to the mechanic who told me pretty much the engine was going. (This was an engine knock due to over consumption of oil causing) at no point did my oil light come on and stay on nor did the engine light appear for the knock sensor system. I contacted the local Kia dealership ego told me to let it run in my driveway until the engine blew. I did not feel comfortable doing this so I let the vehicle sit. The day I went to trade the Kia in I was driving in congested traffic and without warning the engine light flashed and I immediately lost all power leaving me stuck in congested traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508563February 22, 2023
ENGINE
This is an update to a report/complaint #115-6142 that I filed on 2/7/2023 regarding my 2016 KIA Sorento needing a new engine. I have since spoken with a dealer, a family-owned auto repair shop, who subsequently spoke with a parts store in Denver and another dealer. It was reported to me that KIA has discontinued the sale and/or manufacture of engines for 2015-2017 KIA Sorentos because of many many complaints from owners who had the same problems I had with mine...needing a new engine for a non-very-old car. KIA obviously knows of the problems but have yet to initiate a recall. I'm about to start proceedings for a Class Action Suit. Stay tuned.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508571February 22, 2023
ENGINE
P1336, limp mode suddenly lost power while driving on the freeway. They need to taker of this issue, I’m not the only one with this problem! I’d almost crash!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508331February 21, 2023
STRUCTURE:BODY
Tailgate proximity sensor failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508354February 21, 2023
ENGINE, UNKNOWN OR OTHER
1. Local neighborhood mechanic (s) after many checks determined head gasket blown and unable to repair. Requires complete NEW engine. Car has 120k. Good condition no other major mechanical issues. Shop estimate is $10,000 to repair. 2. Gear shift won’t budge - must use a flat head screw driver to shift gears 3. Passenger front door sticks and has trouble opening door. Was shown this video about issues and thought I was only one having but I have several of the issues listed here.never even tried to fix #2 & 3 bc with kids and all didn’t have extra money. Bought car brand new. Only owner. I am looking for guidance on how to proceed cause this is like a punch in face 10k to fix! https://youtu.be/Suv945jAcfo
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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