Kia Sorento Complaints (2017)

808 consumer complaints on file.

#11465439May 20, 2022
ENGINE, UNKNOWN OR OTHER
Excessive oil consumption with no low oil warning light. Driving with no oil can cause severe engine damage. I was informed by the Kia dealership after reporting an issue with oil consumption. Issue started in March 2022, diagnosed in april 2022 and 1 month of driving had no oil and no low oil warning light come on after oil change.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464260May 11, 2022
ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION: OIL COOLER
The contact owned a 2017 Kia Sorento. The contact stated while driving 35-45 MPH on the highway that suddenly there was smoke and flames coming from underneath the vehicle. There were no warning lights illuminated. The contact was able to pull to the side of the road. The fire department came to extinguish the fire. The police department was present and filed a report. There were no injuries. There were no other vehicles involved. The vehicle was towed and the vehicle was deemed a total loss. The manufacturer was not notified of the failure. The failure mileage was approximately 82,000
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11463729May 7, 2022
STRUCTURE:BODY
Paint is peeling on hood
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463649May 6, 2022
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Car lights come on when the car is not in use. Car sporadically does not start. New battery installed in February and car wont start in May.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462748April 29, 2022
UNKNOWN OR OTHER
Sunroof portion of moonroof exploded while driving on the freeway. We heard a sonic boom inside our car and the sunroof window shattered glass up and outward spraying glass out onto the freeway and into the fabric ceiling liner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462617April 28, 2022
STEERING
I reported earlier that my steering became "sticky" at highway speeds. Now, the problem is occurring at lower speeds. Today it began at 35 mph. Was just driving down the country road from my house and the steering started to stick.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462337April 26, 2022
ENGINE
Kia can not describe what exactly is wrong with my vehicle. First they said it was the rod bearing then they took it back because if it was the rod bearing system then Kia would have to fix the engine then they said it’s my spark plugs now here we are 4 weeks later they’re saying it’s the compression system in relation to the spark plugs. And this was the same person i spoke to literally 4 weeks Ago. So at this point I’m like make up your mind which one is it? I told them I’m a single parent with a disabled child with no transportation and have been without for 4 weeks. I even had to come up with a rental out of pocket with no reimbursement or loaner from Kia when asked m, i spent $2,000 that Kia won’t reimburse me for. The incident occurred in march 27,2022 while driving on the highway at 70mph as i was accelerating my engine began to shake and engine light came on and vehicle began to shake violently and completely went out. I nearly got into a 3 pile car accident due to this incident. The dealer refuses to acknowledge any ownership and completely rests the blame on me. I have told them and called Kia consumer that i can not afford to pay $7,000 for a recalled engine and im highly upset. No prior warning lights came on prior to this event i submitted all prior maintenance paperwork to my insurance adjuster for proof that the vehicle was regularity was maintained i also did the KSDS update that they recommended that i get done back on 10/2021 and this still issue still happened to me. Now I’ve been sitting at my home with my disabled son and he’s been unable to attend school and i have been unable to provide because we have had no transportation for 4 weeks with no help from Kia. They finally introduced good will to me today finally after 4 weeks but i doubt kia will even cover whole or 50% of the costs of the engine because i can’t afford $7000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462192April 26, 2022
ENGINE
I have a had issues with my check engine light flashing and when that occurs. The car begins to drive slow and does a jerking motion when pressing the gas pedal. I called Kia Galenea and informed them of the problem with my vehicle. They took the car and said it that the vehicle needed a updated on the knock sensor. So they did the updated not even a week later the engine check light comes back on again. I called Kia dealership and told them again what had happened. The same code P1326 appeared again and the check engine light is flashing. They took the car back and said it was a oil pressure switch that needed to be fixed. I paid them for that and they said we fixed it. I left the dealership with my vehicle and not even 20 minutes the check engine light came back on. This time my car began to stall like it could hardly go 50 on the interstate. I told the dealership and they said it’s nothing we can do, so I had told them it’s still showing the P1326 popping up and the car is even worse now. So I filed a complaint with Kia Consumer after that incident and I have yet to hear back from anyone yet. During this difficult time I have been struggling to get to work when they basically refuse to put me in a rental. I was put in a rental for less than 24 hours when they called me that morning saying they had fixed the problem when I’m certain they didn’t because the check engine light began to flash as soon as I got on the interstate. I had to pull over because I didn’t want anyone to rear end me. I just want Kia to fix the problem even though it’s not giving me the answers. I have filed a complaint I have been more than patient with Kia. I’m still without answers and a vechicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461931April 24, 2022
STEERING
At highway speeds, the steering appears to "stick." Think of it as as a flat spot on a wheel. That's what it feels like. The higher the speed, the more it sticks. Using cruise control makes it worse. This sticking causes overcorrection. Had a bit of an issue going through a construction zone over the Nueces River in Corpus Christi, TX. I have researched this issue, and you do have complaints. I am scheduling service for the car next week. I do have a notice from Kia on steering issues. A type of extended warranty for steering. The "sticky steering" issue has no warning lights/lamps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461867April 23, 2022
STEERING
The steering wheel sticks, which causes over correction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461401April 19, 2022
ENGINE
The contact owns a 2017 Kia Sorento. The contact stated while driving approximately 20-25 MPH, the vehicle stalled inadvertently. There were no warning lights illuminated. The contact veered to the side of the road. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the local dealer where it was diagnosed that the engine had seized and needed to be replaced. The manufacturer sent a diagnostic report to the manufacturer. The manufacturer declined to cover the repair of the vehicle as the contact had failed to complete a knock sensor software update under a product improvement campaign; however, the contact stated that she had not received a notification regarding the product improvement. The vehicle was not repaired. The failure mileage was approximately 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461211April 18, 2022
ELECTRICAL SYSTEM, ENGINE, AIR BAGS
4/18/22 While making a right turn in a residential neighborhood, the car abruptly stopped and engine shut down. The stop was so abrupt that it threw my body forward and now have shoulder and neck pains. No warning lights were illuminated prior to this incident, however, after the engine shut down, the airbag light was lit. I drove it home slowly, called the Kia dealership in Manteca, CA. Making arrangements to have the vehicle towed and have it examined. Two days prior, the ! light came on. I noticed that the passenger side headlight was out. That same evening when I started the vehicle up, the ! light was gone and the headlight worked. I addition, when having the light control kept on Auto, the headlights remain on all the time. If this had happened in traffic or on the freeway, it may have had a different outcome.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460243April 9, 2022
STEERING
While driving the steering wheel gets stuck in the direction you turned it. This is especially true when steering in a curve. I have to constantly make minor adjustments while negotiating a curve. I have to constantly pull cw and ccw because it sticks after each adjustment. I ask the dealer to look at it during an oil change and the attendant told me they didn't have enough service people because of COVID. I called several months later and the service person said it has motorized steering assist and that is the way it is. If you are going around a curve close to the center line it would be very easy for the power assist steering to make you cross into oncoming traffic I noticed it after buying the car and kept putting off having it looked at. I've had heart surgery and covid came along with lock-downs and I've just neglected to have the problem resolved. I've searched for similar reports and problems and there are many more owners with the exact same problem. KIA should have a recall to remedy the situation before someone is killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460119April 8, 2022
ENGINE, UNKNOWN OR OTHER
The vehicle has stalled multiple times while in motion presenting a life safety concern, the vehicle is under warranty and has been at the dealer multiple times and they are unable to duplicate and refuse to do any further diagnoses beside scan for active codes which the vehicle does not have. Vehicle currently will not start and has left us stranded in an area where we are concerned for our safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459553April 4, 2022
UNKNOWN OR OTHER
Rear left passenger window drum defective. Window has been used maybe 20 times in 5 years. Window will not raise or lower and fails to stay closed. Appears to be window Drum Pulley. From internet chatter, this is happening often. This vehicle has low mileage we purchased it new and we are in our 70’s. Took it to my dealer for repair. My dealer service rep. say’s they get about two vehicles a week with this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459410April 3, 2022
STEERING
I purchased a new 2017 Kia Sorento LX AWD and have been having an issue with the steering for a few years. When attempting to keep the car traveling straight at highway speeds, there is a need to force the wheel. This results in overcompensation in steering and can be dangerous. I have seen this issue described as Notchy and Sticky steering. Initially in an effort to correct the problem I had the tires rotated and an alignment done however this did not make a difference. The issue seems to only occur if driving 50 MPH or higher and traveling in a straight direction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458929March 30, 2022
FUEL/PROPULSION SYSTEM
High pressure fuel pump leaking gas into oil. University Kia of Durham NC says it will cost me $1250.00 to repair this issue. My car has 60,905 miles on it. I see recalls on this issue? I have not had the repair done yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458831March 29, 2022
ELECTRICAL SYSTEM
The contact owns a 2017 Kia Sorento. The contact stated that upon starting the vehicle, the ABS warning light and other unknown warning lights illuminated. Additionally, the contact noticed that the exterior of the driver's side mirror housing had melted. The contact stated that shortly after she could no longer lock or unlock the doors of the vehicle using the driver's side power door lock switch and the key fob. The contact was also unable to roll down the windows using the window switches. The contact stated that the instrument cluster had also failed. The vehicle was taken to an independent mechanic where it was diagnosed that an electrical fire had occurred in the driver's side mirror housing. The independent mechanic disconnected the electrical wiring system of the driver's side mirror housing. The contact stated that she could no longer adjust the driver's side mirror as needed and it could no longer turn in when the vehicle was parked. The contact stated that she was still experiencing electrical failures. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 97,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11458445March 26, 2022
ENGINE
Upon driving in the highway at the speed limit of of 75mph my Kia Sorento began to lose control and lose speed when i tried to gain more speed . It was very frightening and i ultimately feared for my life especially when the whole car began to shake violently. Based on the diagnostic report it is the engine control system and yes i agree to have my vehicle inspected because this is highly unacceptable from Kia! I literally just gave Kia my car back in 10/2021 for them to update the engine software and now this! And when i call to make an appointment to get the problem fixed I’m being told i can’t get a loaner car i would be paying a rental car out of pocket for 6 month! I am a single parent of a disable child and Kia thinks that’s ok? My safety was highly put at risk! I could’ve swerved and panicked and hit other cars had i not had gained complete control over my car. There has been no other prior engine light system failures but prior notices in the mail about a prior recall in my car then also i had to pay $252 to get my car towed because i was beyond my insurances mileage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457938March 23, 2022
ENGINE
The contact owns a 2017 Kia Sorento.. The contact stated that while the vehicle was parked it suddenly caught on fire. The fire department was called and put out the fire. A fire report was made. There were no injuries and no medical attention was needed. The dealer was not contacted. The manufacturer was not made aware of the issue. The approximate failure mileage was 60,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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