Kia Sorento Complaints (2012)

880 consumer complaints on file.

#11156388December 5, 2018
ENGINE
THE ENGINE COMPARTMENT OF THE VEHICLE CAUGHT ON FIRE, EVENTUALLY ENGULFING THE ENTIRE VEHICLE IN FLAMES. THE VEHICLE WAS TRAVELING AT NORMAL HIGHWAY SPEEDS WHEN THIS OCCURRED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11155270November 30, 2018
EXTERIOR LIGHTING
THE LOW BEAM HEADLIGHTS KEEP FAILING ON MY CAR. NUMEROUS BULBS, LENS, ETC... AND THEY BLOW WITHIN 2 DAYS. SO, WE DRIVE AROUND WITH ONE BULB. MAJOR SAFETY ISSUE THAT IS WIDESPREAD ON THESE MODELS, BUT THEY WILL NOT ADMIT. WE DO NOT HAVE $600 TO $1000 TO COMPLETELY REPLACE THE ENTIRE WIRING AND ASSEMBLY. FOR WHAT I PAID, I SHOULD NOT HAVE TO FOR AN ENGINEERING/DESIGN FLAW. THE LACK OF CONCERN KIA HAS SHOWN THIS WIDESPREAD ISSUE SHOWS A DISREGARD FOR CONSUMER SAFETY. THIS WILL BE MY LAST KIA UNLESS SOMETHING IS DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154607November 28, 2018
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
I WAS DRIVING THE TRUCK WHEN I HEARD A LOUD NOISE LIKE A FIRE GUN THAN I SAW SMOKE COMING OUT FROM THE ENGINE, I PULLED OVER AND SAW THAT THE ENGINE WAS ALREADY ON FIRE, I GOT MY TWO DAUGHTERS OUT OF THE TRUCK AND FIVE MINUTES LATER THE WHOLE TRUCK EXPLOTED
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11154647November 28, 2018
ENGINE
FIRST TIME IN 2017 STARTED CAR AND IT STARTED KNOCKING, AS I DROVE IT GOT LOUDER, ENGINE LIGHT CAME ON, DROVE IT TO KIA DEALER AND MOTOR HAD THROWN A ROD, KIA HONORED THEIR RECALL AND SUPPOSED NEW MOTOR WAS INSTALLED WITH 60 DAYS. NO PROBLEMS UNTIL YESTERDAY, 15,000 MILES ON NEW MOTOR, AS I WAS DRIVING ON FREEWAY AT 70MPH, ENGINE LIGHT CAME ON, SO I PULLED OVER WITHIN A MINUTE AND CALLED TOW TRUCK AND TOWED TO KIA DEALER. THEY WERE HOPING IT WAS JUST A COIL, BUT TODAY THEY TOLD ME IT WAS THE MOTOR AGAIN. THIS TIME THEY SAID KIA SAID I MUST HAVE DROVE IT A LOT AFTER THE LIGHT CAME ON AND WOULD NOT GIVE ME ANOTHER MOTOR ??? I HAD BOUGHT THE EXTRA 20,000 MILE GUARANTEE, SO EVEN THOUGH THIS SUPPOSED NEW MOTOR ONLY HAS 16,000 MILES RUNNING TIME ON IT, MY MILEAGE IS AT 111,000 SINCE THE FIRST ONE BLEW AT 95,000. SO I SHOULD STILL BE GETTING ANOTHER MOTOR, BUT, AFTER READING ALL OF THESE ACCOUNTS, LOOKS LIKE I WAS SO LUCKY FOR IT NOT TO HAVE CAUGHT ON FIRE, EVEN IF I GET IT BACK, I DON'T THINK I CAN PUT MY GRANDKIDS IN IT AGAIN, AND ITS ALMOST PAID OFF, LOVE MY CAR, BUT SOMEONE IS GOING TO GET KILLED, SOMETHING NEEDS TO BE DONE, SOON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154389November 27, 2018
ENGINE
WAS DRIVING HOME FROM WORK ON 11-26-18, ABOUT A MILE OUT OF TOWN WHEN MY CAR MADE A REALLY HIGH PITCH SQUEAL SOUND FOLLOWED BY A TERRIBLE GRINDING SOUND, PULLED IN TO THE CLOSEST BUSINESS TO IT KNOCKING AND IT HAD STALLED RIGHT WHERE IT WAS PARKED, HAVE I NOT PULLED INTO THE PARKING LOT IT WOULD HAVE STALLED ON A COUNTY HIGHWAY AT 60 MPH. HAD IT TOWED IN TO A DEALERSHIP ON THE MORNING OF 11-27-18, THEY SAID IT IS ENGINE FAILURE. THE 2012 KIA SORENTO DOESN'T EVEN HAVE 90,000 MILES ON IT YET AND GETS REGULAR MAINTENANCE AND OIL CHANGES SO THERE REALLY IS NO REASON FOR THIS TO HAVE HAPPENED. IT WAS A PERFECT RUNNING VEHICLE WITHOUT EVER HAVING ANY ISSUE WITH IT WHAT SO EVER, NO SIGNS OF ANYTHING GOING OUT EITHER, NOT EVEN A DASH INDICATOR LIGHT! HAVE READ NUMEROUS ACCOUNTS OF THIS HAPPENING ALL OVER THE INTERNET, THERE'S A RECALL OUT FOR THIS TYPE OF THING BUT MY CAR ISN'T IN THE BATCH THAT WAS RECALLED???!!! I THINK THIS IS ABSURD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11153675November 26, 2018
SERVICE BRAKES, ENGINE, STEERING
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 70 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE BRAKE PEDAL WAS DEPRESSED, BUT TOOK AN EXTENDED AMOUNT OF TIME TO STOP THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE SEIZED DUE TO A LACK OF ENGINE OIL. THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPAIRED OR REPLACED. THE VEHICLE WAS NOT REPAIRED. MURRAY KIA (LOCATED AT 1402 WEST RIDGE PIKE, CONSHOHOCKEN, PA 19428, (610) 279-3020) WAS INFORMED OF THE FAILURE. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 132,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152483November 19, 2018
AIR BAGS, UNKNOWN OR OTHER
"TAKATA RECAL". MY KIA 2012 WITH CURRENT MILLAGE 49,000. NO ACCIDENT. AIRBAG LIGHT IS ON. CHECK ENGINE LIGHT IS ON. BROUGHT MY VEHICLE TO KIA DEALER. THEY SAID INTAKE MANIFOLD NEED TO BE REPLACED AND IT COST AROUND $900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152018November 16, 2018
ENGINE
ENGINE IS USING EXCESSIVE OIL - A QUART OF OIL EVERY 1000 MI. I HAVE TAKEN IT TO MY NEAREST KIA DEALER WHO ON THE FIRST VISIT A MONTH AGO TOLD ME I NEEDED A TUNE-UP (NEW PLUGS, PCV VALVE, ETC. I JUST HAD A TUNE-UP AT MY REGULAR SVC RPR SHOP IN MAY. KIA DLR TOLD ME THEY DID NOT USE OEM ARTS, SO I OK'ED THE TUNE-UP AND SUGGESTED WORK TO SEE IF IT WOULD HELP. PER THEIR ADVICE, I BROUGHT IT BSCK THIS WK AFTER PUTTING ON 1000 MI. AND IT WAS AGAIN A QT. LOW. THEY HAD A TECH LINE CASE OPEN WITH KIA FACTORY ON FIRT VISIT AND WORKED WITH THEM AGAIN THIS WK. KIA'S ANSWER IS THAT THEY WILL NOT REPLACE THE ENGINE UNTIL TI THROWS A ROD. I AM GREATLY CONCERNED FOR MY WIFE AND I SAFETY. WE LIVE IN A HIGH TRAFFICE CITY (ATLANTA) AND WHEN THE ENGINE BLOWS, WE COULD BE INJURED BADLY OR EVEN KILLED. THIS IS NOT AN ACCEPTABLE SOLUTION. NOTE: ENGINE RECALL WAS DONE LAST YEAR OR SO, SO I AM TOLD THE ENGINE WILL BE REPLACED FOR LIFE ANY TIME IT FAILS STILL UNACCEPTABLE DUE TO THE THREAT OF INJURY OR DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152026November 16, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 45 MPH, THE SUN ROOF EXPLODED AND GLASS FELL ONTO THE CONTACT'S HEAD AND INSIDE THE VEHICLE. THERE WERE NO INJURIES. THE CONTACT PULLED OVER ONTO THE SIDE OF THE ROAD. THE VEHICLE WAS DRIVEN TO PETE'S CAR SMART KIA (4701 S SONCY ROAD, AMARILLO, TX 79119) FOR REPAIRS. THE CAUSE OF THE FAILURE WAS UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11150042November 8, 2018
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
WHILE DRIVING ALL WARNING LIGHTS ON DASHBOARD TURNED ON AND MY CAR STARTED SHAKING AND I HEAR THE ENGINE TURN OFF WHILE IN THE MIDDLE OF DRIVING. I WAS IN A RESIDENTIAL AREA GOING DOWN HILL AND SPEED LIMIT WAS 25 MPH SO I WAS ABLE TO PULL TO THE SIDE OF THE ROAD. THE LIGHTS WOULD STAY ON AND WOULD NOT TURN OFF. THE GEARS WERE STUCK AS WELL, IT WOULD NOT LET ME PARK THE CAR. I WAITED A FEW MINUTES TO TURN CAR OFF AND IT WORKED. I USED THE EMERGENCY BRAKES TO KEEP CAR FROM ROLLING. I THEN WAITED A FEW MINUTES TO TURN CAR ON LIGHTS ON AGAIN AND WAS ABLE TO SHIFT THE CAR INTO PARK. I HAVE MY CAR SERVICE ROUTINELY AND NO WARNING OF SOMETHING LIKE THIS COULD HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149769November 6, 2018
ENGINE
ENGINE BEARING FAILURE VERY SIMILAR TO ENGINE RECALL FOR THE OTHER TYPES OF KIA 2.4 SORENTO ENGINES. THIS ENGINE IS A 2.4L DOHC CVVT 4-CYL. CATASTROPHIC ENGINE FAILURE NEEDS NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143497October 28, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
UPON EXITING THE FREEWAY ON AN OUT OF TOWN TRIP, MY ELDERLY FATHER, 9 YEAR OLD SON AND I BEGAN TO SMELL A STRONG GASOLINE SMELL. THERE WERE NO PREVIOUS SYMPTOMS OR SIGNS OF AN ISSUE AND WE JUST TRAVELLED ABOUT 250 MILES. I TYPICALLY DRIVE ALOT IN THE CITY AS WELL. IN THIS CASE, I PULLED INTO THE HOTEL PARKING LOT (RIGHT OFF THE FREEWAY) AND THERE WAS A LARGE AMOUNT OF SMOKE COMING FROM UNDER THE HOOD OF THE CAR. BECAUSE THIS OCCURRED ON SATURDAY EVENING AND WE WERE COMING INTO TOWN FOR AN EVENT, WE WERE NOT ABLE TO CONTACT WARRANTY FOREVER UNTIL MONDAY. FEARFUL, BECAUSE I HAVE HEARD OF THE MANY SPONTANEOUS FIRES THAT HAVE OCCURRED ON MY VEHICLE TYPE, WE HAVE TO WAIT TO HAVE IT TOWED AND INSPECTED. THE ENGINE WAS REPLACE IN MY VEHICLE, UNDER RECALL, JUST LAST YEAR. THANKFULLY, NO ONE WAS INJURED. IT COULD HAVE BEEN WORSE, VERY SCARY. I WILL BE MORE THAN HAPPY TO UPLOAD ANY NEEDED DOCUMENTATION AFTER AN INSPECTION HAS BEEN COMPLETED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143412October 27, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I NEVER RECEIVED A RECALL NOTIFICATION FOR MY VEHICLE. I WAS DEPLOYED FROM 2013-2015 AND DIDN'T HAVE A PHYSICAL ADDRESS AND I WOULD LIKE TO GET THE ISSUE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11143415October 27, 2018
ELECTRICAL SYSTEM
DRIVERS SIDE FRONT TURNING SIGNAL KEEPS GOING OUT. I'VE REPLACED THE BULB NUMEROUS TIMES AND IT'LL WORK FOR A FEW DAYS AND THEN IT WILL STOP WORKING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142099October 23, 2018
ENGINE
THE ENGINE STALLED WITHOUT WARNING, NO WARNING LIGHTS PREVIOUS TO THE STALL. ON THE HIGHWAYS TRAVELING ABOUT 60 MPH WHEN MANY WARNING LIGHTS ALL APPEARED AT THE SAME TIME OF THE STALL. UPON TOWING THE CAR TO A NEARBY SHOP WE WERE INITIAL INFORMED IT APPEARS THE ENGINE HAS SEIZED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11141783October 22, 2018
ELECTRICAL SYSTEM, ENGINE
TAKATA RECALL: I PURCHASED MY CALL FEB. 11, 2017 AND STARTING MAY I STARTED HAVING ALL KIND OF ELECTRICAL PROBLEMS. FUSED KEPT BLOWING OPEN EVERY OTHER DAY. NOW FAST FORWARD TO 2018 I GO IN FOR AN OIL CHANGE AND FIND THAT MY ENGINE IS LEAKING OIL. THE MECHANIC TELLS ME THAT I NEED TO REPLACE THE ENGINE ASAP. MY CAR HAS BEEN PARKED FOR THE PASSED TWO WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140254October 14, 2018
ENGINE, WHEELS, UNKNOWN OR OTHER
'TAKATA RECALL' I CONTINUE TO SMELL A BURNING SMELL UNDER MY HOOD BUT NO ONE CAN SEEM TO FIND IT. IT COME AND GOES I HAD IT CHECKED WAS TOLD ALL FLUIDS ARE FINE AND NO LEAKS. I PRAY IT NEVER CATCHES FIRE AS I HAVE A GRANDSON WHO RIDES WITH ME OFTEN. ALSO MY REAR BREAK LIGHT GO OUT EVER TWO MONTHS NOT SURE WHY IT IS NOT JUST ONE SIDE THEY TAKE TURNS EACH SIDE. PRESSURE IN TIRES TEND TO GO LOW VERY OFTEN FOR NO REASON PLEASE HELP ME FIND OUT WHAT IS REALLY WRONG BEFORE SOMETHING BAD HAPPENS 🙏🙏 THE BURNING SMELL SCAMMERS THE MOST BUT I SMELL WHILE IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139159October 9, 2018
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE THE VEHICLE WAS IDLING AT A RED LIGHT, IT STALLED AND COULD NOT BE RESTARTED. WHEN THE CONTACT ATTEMPTED TO RESTART THE ENGINE, IT MADE A TICKING SOUND, BUT DID NOT RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THERE WAS NO OIL IN THE VEHICLE EVEN THOUGH THE OIL WAS CHANGED RECENTLY. THERE WAS NO WARNING INDICATOR ILLUMINATED REGARDING AN OIL SHORTAGE. THE MECHANIC ALSO STATED THAT THERE WERE NO ENGINE LEAKS; HOWEVER, THE ENGINE NEEDED TO BE REPLACED. THE CONTACT WENT BACK TO THE SHOP THAT PERFORMED THE RECENT OIL CHANGE, BUT THEY HAD INCOMPLETE RECORDS OF THE OIL CHANGE, EVEN WITH THE CONTACT HAVING A RECEIPT. THE DEALER (GRIECO KIA OF DELRAY BEACH, 2255 S FEDERAL HWY, DELRAY BEACH, FL 33483, (866) 858-7513) WAS CONTACTED AND STATED THAT THERE WAS AN UNKNOWN ENGINE RECALL. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11138788October 6, 2018
AIR BAGS
THE AIRBAG LIGHT IS ON. LOCAL KIA DEALER CLOSING SO NOT TAKING APPOINTMENTS. TOOK IT TO TWO DIFFERENT MECHANICS BOTH RECOMMENDED CHECKING TO SEE IF THERE IS A RECALL. THEIR COMPUTER SAID HIGH RESISTANCE IN STEERING WHEEL AIRBAG. LIGHT IS ON WHETHER SITTING IN THE CAR OR NOT SITTING IN IT BUT IGNITION ON. AS LONG AS CAR IS ON LIGHT IS ON. IT HAS ABOUT 79,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133472October 5, 2018
ENGINE
OUR 80,000 MILE VEHICLE EXPERIENCED A COMPLETE ENGINE FAILURE OUT OF THE BLUE, NO WARNING. WE HAD TAKEN VERY GOOD CARE OF THE CAR. IT IS NOT PART OF THE GDI ENGINE RECALL, WE HAVE A DUAL OVERHEAD CAM (DOHC) ENGINE. THE DEALER SHIP REFUSED ASSISTANCE AS IT IS NOT PART OF THE RECALL, THOUGH THE SAME PROBLEM OCCURRED WITH THE ENGINE. THE ENTIRE ENGINE MUST BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento