Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#11221248June 19, 2019
ENGINE
WHILE DRIVING VEHICLE STALLS. HAPPENS MORE FREQUENTLY THAN WHEN FIRST STARTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220995June 18, 2019
AIR BAGS
STARTED ENGINE AIR BAG LIGHT DID NOT GO OFF HAS BEEN ON FOR ABOUT 2 WEEKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220878June 18, 2019
POWER TRAIN
HEARING WHIRRING AND WHINING NOISE FROM DRIVE SHAFT ON 2011 KIA SORRENTO. WE THINK IT COULD BE RELATED TO THE RECALL: HTTPS://WWW.NHTSA.GOV/VEHICLE/2011/KIA/SORENTO/SUV/4WD#RECALLS AFTER CALLING THE DEALER - OUR VIN# IS NOT LISTED WITH THIS RECALL. I'VE SEEN SEVERAL FORUM POSTS OF OTHER CONSUMERS WITH THE SAME ISSUE WITH 2011 KIA SORRENTO AND NA VIN#. SUCH AS: HTTP://WWW.CARPROBLEMZOO.COM/KIAMOTOR/SORENTO/DRIVESHAFT-PROBLEMS.PHP WE ARE GOING TO HAVE THIS REPAIRED BEFORE AN ACCIDENT OCCURS, BUT THINK IT SHOULD BE COVERED UNDER THE RECALL...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220799June 17, 2019
UNKNOWN OR OTHER
FRONT PASSENGER DOOR LOCK CLICKS BUT WON'T LOCK. FRONT DRIVER'S DOOR WILL NOT OPEN FROM OUTSIDE HANDLE, ONLY INSIDE HANDLE. AIR BAG LIGHT STAYS ON, STEERING WHEEL CONTROLS STOPPED OPERATING RADIO AND PHONE CALLS. ELECTRICAL SYSTEM BATTERY LIGHT COMES ON INTERMITTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219995June 14, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE THE VEHICLE WAS UNDER WARRANTY, THE CONTACT STATED THAT THERE WAS A CONSTANT PRESENCE OF AN OIL LEAK AND THE OIL WAS NOT PROPERLY CYCLING THROUGH THE OIL PUMP. DARCARS KIA OF FREDERICK (5826 URBANA PIKE, FREDERICK, MD 21704, 1-877-997-6197) SERVICED THE VEHICLE PER MANUFACTURER CAMPAIGN NUMBER: SC106; HOWEVER, IT FAILED TO PROVIDE A REMEDY. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE DEALER DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE CONTACT WAS LEFT WITHOUT A VEHICLE DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219397June 11, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY STRUTS MAKE MY TIRES POP AT LEAST EVERY TWO WEEKS GOT THEM REPLACED OVER 10 TIMES AND ALSO MY FUEL INJECTORS HAVE BEEN REPLACED AND STILL GIVE OFF A STINKY SMELL IT MAY RESULT IN GETTING ANOTHER CATALIC CONVERTER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219120June 10, 2019
ENGINE
THE ENGINE HAS A CLICKING SOUND ALL THE TIME SOUNDS LUKE ITS GRINDING METAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218747June 9, 2019
ELECTRICAL SYSTEM
I AM NOT ABLE TO DETERMINE IF IT WILL BE COVERED OR NOT. MOST LIKELY IT WILL NOT BE COVERED BECAUSE THE CS1603 CAN ONLY BE COMPLETED ONCE, AND ONLY UNDER THE 5 YEARS/ 60,000 MILE WARRANTY. THE VEHICLE IS CONSIDERED OUT OF WARRANTY BY THE YEAR AS IT GOES BY THE ORIGINAL WARRANTY START DATE OF 06/04/2011. HOWEVER, WE CAN LOOK INTO POSSIBLE GOODWILL ASSISTANCE WITH THE REPAIR THAT IS NEEDED. OF COURSE I AM NOT ABLE TO GUARANTEE ANYTHING UPFRONT. KIA MOTORS AMERICA, INC. 111 PETERS CANYON RD IRVINE CA 9260 ON FRIDAY, APRIL 5, 2019, 8:43:00 AM CDT GOOD MORNING, I WOULD RECOMMEND TAKING THE VEHICLE INTO YOUR LOCAL KIA DEALERSHIP TO HAVE THEM DIAGNOSE THE CONCERN. TYPICALLY, THE REPAIR CAN ONLY BE REPAIRED ONCE, BUT THEY WILL BE ABLE TO DIAGNOSE IT TO SEE WHAT IS CAUSING THAT TO OCCUR. I AM NOT TECHNICALLY TRAINED IN MY OFFICE, SO I AM UNABLE TO DETERMINE IF THE CS1603, OR RECALL, COULD BE CAUSING THIS OR NOT. A KIA DEALERSHIP WOULD BE ABLE TO DETERMINE THAT. IF YOU NEED ASSISTANCE SETTING UP AN APPOINTMENT PLEASE LET ME KNOW, AND I WILL BE MORE THAN HAPPY TO HELP. SUBJECT: RE: 13091874 YES, MY CONCERN IS THAT I TOOK MY 2011 KIA SORENTO INTO THE LOCAL KIA DEALERSHIP FOR A DOOR LOCK RECALL WHILE I WASN'T HAVING ANY PROBLEMS. THEY DID A REPAIR. NOW, EVERY SO OFTEN, THE ONLY DOOR LOCK, WHERE YOU CAN PUT A KEY IN, YOU TURN THE KEY, AND NOTHING HAPPENS. THEN YOU TURN THE KEY AGAIN AND THE FRONT AND BACK DOOR LOCKS WILL UNLOCK. IN SOME CASES NOT. SO, I AM NOW HAVING PROBLEMS WITH THE DOOR LOCK SYSTEM WHERE BEFORE THE RECALL I HAD NONE. SO, I AM WONDERING IF THERE IS ANOTHER RECALL, OR WHAT IS GOING ON???? Consumer stated vehicle has not been repaired.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218578June 7, 2019
ELECTRICAL SYSTEM
MY VEHICLE WAS PARKED IN MY DRIVEWAY. HAD DRIVEN DAY BEFORE. WENT TO START AND HEAR CLICKING NOISE LIKE STARTER PROBLEM. CALL TOW TRUCK TO TAKE TO SHOP $92.32. SHORT IN WIRING DOWN BY STARTER ASSEMBELY. REQUIRED REPAIR AND RETEST OF SYSTEM. $311.39
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218189June 5, 2019
AIR BAGS
THE AIR BAG LIGHT CAME ON, THEN MY HORN STOPPED WORKING AND NOW THE CRUISE CONTROL IS NOT WORKING. THIS SHOULD DEFINITELY BE A SAFETY RECALL AS OF I'M A ACCIDENT MY AIRBAG WILL NOT DEPLOY. PLEASE RECALL AND FIX THIS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217682June 4, 2019
AIR BAGS
THE AIR BAG LIGHT IS ON AND WILL NOT GO OFF. THERE IS NOTHING IN THE PASSENGER SEAT AND IT DOES NOT GO AWAY WHEN TURNING THE CAR OFF AND BACK ON. THIS MEANS THAT'S THE AIRBAGS WILL NOT DEPLOY IN THE CASEBOOK OF AN ACCIDENT WHICH IS A HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217684June 4, 2019
POWER TRAIN
WHEN SPEEDING UP TRANSMISSION. WILL SHIFT HARD. THE VEHICLE LOOSES POWER AND I HAVE TO PULL OVER, SHUT IT OFF, WAIT A MINUTE TO RESTART THEN BEGIN DRIVING AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217527June 3, 2019
ENGINE, FUEL/PROPULSION SYSTEM
DRIVING DOWN HWY. O IN ORRICK MO WITH TWO OTHER PASSENGERS MY DAUGHTER 15 AND MY GRANDDAUGHTER 5. AROUND 5PM SATURDAY HUNE 2ND A SMELL OF SMOKE CAME THROUGH FRONT VENTS. AS I STARTED TO PULL OVER A SWOOSH SOUND CAME FROM THE CAR AND FLAMES SHOT OUT OF THE HOOD OF THE CAR. THEN FROM UNDER THE DASH INSIDE. THROUGH THE CAR IN PARK AND OPEN THE DOOR. RAN TO GET MY GRANDDAUGHTER OUT OF HER CAR SEAT AND A THIRD PASSENGER MY DAUGHTER GOT OUT OF THE BACKSEAT AS WELL. WITH IN MINUTES THE CAR WAS TOTALLY IN FLAMES.*DT VIN UNKNOWN. CONSUMER STATED SHE SUFFERED 2ND DEGREE BURNS. *JB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11217425June 2, 2019
UNKNOWN OR OTHER
DRIVERS BACK SIDE DOOR LOCKS AND WILL NOT REOPEN. THIS IS A SAFETY HAZARD WHEN YOU HAVE CHILDREN. I HAVE CHILDREN THAT GO IN THE BACK SEAT AND ONLY ONE WORKING BACK DOOR IF THERE WAS AN ACCIDENT OR EMERGENCY I CANNOT GET TO MY KIDS IN TIME. MY LOBSTER WORK IN ONE DAY AND THE NEXT DAY WHEN I WENT OUT TO OPEN THE DOOR IT WOULD NO LONGER OPEN. THE CHILDREN'S SAFETY SYSTEM WAS ENGAGED ON THE DOOR SO THAT MY SON CANNOT OPEN IT FROM THE INSIDE. FROM WHAT I'VE READ THIS IS A COMMON ISSUE. PLEASE RECALL AND FIX THIS ISSUE FOR US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210780May 30, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I HAVE A HEAD LIGHTS THAT KEEP GOING IN AND OUT . I HAVE HAD IT REPAIRS A LOT OF TIMES BUT IT KEEPS DOING IT . ITHEN GOT A PAPER IN THE MAIL FOR A EXTENSION ON THE LIGHTS FOR MY MODEL VEHICLE CAUSE THE CONNECTORS IN THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED SO I TOOK IT TO KIA. THEY TOLD ME THAT BECAUSE I HAD IT FIXED SO MANY TIME THAT THERES NOT ENOUGH WIRE TO REPLACE IT AGAIN THIS WAS ON MAY 14 2019 AND THEY SAID THAT MY WHOLE HEADLIGHT ASSEMBLY NEEDED TO BE CHANGED IN ORDER TO FIX IT BUT THEY WOULD HAVE TO ASK KIA FOR COVERAGE . ON MAY 30TH I CALLED AGAIN TO SEE IF THEY WERE GONNA COVER IT AND THEY SAID NO EVEN THO THIS A SAFETY CONCERN. THAT BECAUSE I DIDN'T GO TO THEM TO FIX IT IN THE FIRST PLACE THEY WONT COVER IT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209482May 23, 2019
AIR BAGS
AIR BAG MALFUNCTION. LIGHT ON BROUGHT IN FOR RECALL AND LIGHT STILL ON DEALER SAID IT WAS OCS MAT THAT NEEDED TO BE REPLACED AND NOT INCLUDED IN PREVIOUS RECALL. SO I STILL HAVE NO AIRBAG AND THEY ARE REQUESTING $2,000+ TO FIX. SAFTEY ISSUE IS STILL NOT TAKEN CARE OF AND PUTTING ME AND MY CHILDREN IN HARMS WAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209574May 23, 2019
AIR BAGS
MY KIA SORENTO 2011 THE AIR BAG LIGHT IS ON FOR DAYS WHEN I STARTED THE CAR AND WHEN I TURN THE WHEEL IT GOES OFF THAN GOES ON WHEN I STRAIT IT IN MOVEMENT OR NOT THE LIGHT IS ON .SOMETHING IS WRONG WITH THAT HAVE TO BE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208728May 20, 2019
AIR BAGS
FAULTY OCS MAT SENSOR PREVENTS AIRBAG DEPLOYMENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208276May 17, 2019
STRUCTURE:BODY
REAR DRIVER'S SIDE EXTERIOR DOOR HANDLE BROKE OFF WHILE TRYING TO OPEN THE DOOR FROM THE OUTSIDE. THE BROKEN DOOR HANDLE RENDERS THAT DOOR USELESS, AND IN AN EMERGENCY, THE DOOR COULD NOT BE OPENED FROM THE EXTERIOR. THE VEHICLE WAS STATIONARY/ PARKED WHEN THE DOOR HANDLE BROKE. AN INTERNET SEARCH SHOWS THAT THIS IS A FREQUENT OCCURRENCE WITH THE KIA SORRENTO. THE LOCAL KIA DEALERSHIP, WHEN ASKED, STATED THAT THEY HAVE SEEN THIS HAPPEN, BUT THERE IS NOT YET A RECALL. HOWEVER, THERE WAS A RECALL FOR THE DOOR "LATCH", WHICH DID NOT COVER THE HANDLE ITSELF. A RECALL OF A DOOR "LATCH" SHOULD INCLUDE THE HANDLE, IF BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208302May 17, 2019
AIR BAGS
I TOOK MY 2011 KIA SORENTO IN TO KIA MOTORS IN AMERICAN FORK, UTAH TO GET THE AIRBAG LIGHT CHECKED OUT. IT HAS BEEN ON FOR QUITE SOME TIME NOW. THEY TOLD ME THAT THE OCS MAT NEEDED TO BE REPLACED AND WANTED TO CHARGE ME $1600 TO FIX. SINCE MY AIRBAGS CAN NOT DETECT ANYTHING WITHOUT GETTING THIS PART REPLACED, ITS A MAJOR SAFETY ISSUE. THIS NEEDS TO BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento