Kia Sorento Complaints (2012)

880 consumer complaints on file.

#11174900February 7, 2019
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
I PURCHASED THIS VEHICLE USED WITH 98K+ MILES ON IT FROM STEVENS CREEK SUBARU. THEY DID NOT DISCLOSE ANY RECALLS NOR ANY ISSUES WITH THE VEHICLE. THIS WEEK, I BEGAN HEARING A CLICKING NOISE IN THE GEAR SHIFT CONSOLE EVERY TIME I BRAKED. ITS SOUNDS LIKE SOMETHING HITTING PIECE OF PLASTIC. IT HASN'T CHANGED THE PERFORMANCE OF THE CAR THAT I CAN EASILY TELL. HOWEVER, THIS EVENING, MY MAINTENANCE LIGHT CAME ON AND IS NOT TURNING OFF. THE DEALERSHIP SAYS THE CAR WAS SERVICED BEFORE I DROVE OFF THE LOT, BUT GIVEN IT DIDN'T EVEN HAVE WASHER FLUID, I'M NOT CONVINCED IT WAS SERVICED PROPERLY. I'M ALSO NOTICING THAT THE VEHICLE DOESN'T SHIFT EASILY WHEN I AM NEEDING TO PICK-UP SPEED WHEN ENTERING THE HIGHWAY. THE SHIFT TRANSITION ISN'T SMOOTH. ANOTHER ISSUE IS THE HEAT FEATURE ON THE DRIVER SEAT DOES NOT WORK - IT WORKED A WEEK PRIOR WHEN I TEST DROVE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174480February 5, 2019
UNKNOWN OR OTHER
I WAS DRIVING MYSELF AND MY BROTHER SOUTHBOUND ON THE 101 FREEWAY NEAR TEMPE, AZ ON MONDAY, FEBRUARY 4, 2019 AT APPROXIMATELY 10:20AM WHEN WE SUDDENLY HEARD A LOUD EXPLOSION OVER OUR HEADS AND SAW GLASS RAINING DOWN THROUGH THE OVERHEAD VISOR AND OFF THE BACK OF THE CAR. STUNNED AND SHOCKED, I CAREFULLY MADE MY WAY ACROSS THREE LANES OF BUSY MORNING TRAFFIC TO PULL OVER TO THE SHOULDER AND INSPECT THE DAMAGE. THE ENTIRE SUNROOF HAD SHATTERED, LEAVING JAGGED GLASS PARTICLES OVER THE TOP AND INSIDE THE SUNROOF MECHANISM, AS WELL AS INSIDE MY CAR. I'M GRATEFUL MY TWO CHILDREN WEREN'T SITTING IN BACK OR THEY MAY HAVE BEEN CUT BY THE SPRAYING GLASS! WE HAD BEEN TRAVELING AT AVERAGE HIGHWAY SPEEDS, DURING A COOL, CLOUDY DAY. IT WAS ABOUT 55 DEGREES AND THERE WAS NO SIGNIFICANT ACTIVITY OR DEBRIS ON THE ROAD THAT MORNING. I NEVER NOTED PRIOR DAMAGE TO THE ROOF AND WAS TRAVELING WITH THE SUNROOF COMPLETELY SHUT THAT MORNING. THIS WAS AN ABSOLUTELY TERRIFYING EXPERIENCE THAT VERY WELL COULD HAVE CAUSED AN ACCIDENT. I'M FURIOUS TO FIND SO MANY REPORTS OF THESE INCIDENTS OCCURRING! RECALLS MUST BE MADE AND A BETTER SOLUTION NEEDS TO BE IN PLACE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173393January 31, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE MADE A KNOCKING NOISE AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO JEFF WYLER SPRINGFIELD AUTO MALL (937-783-7030, LOCATED AT 1501 HILLCREST AVE, SPRINGFIELD, OH 45504). THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173168January 30, 2019
ENGINE, FUEL/PROPULSION SYSTEM
TAMARA RECALL: WHILE DRIVING ON BRIARCLIFF WAY IN ATLANTA, GA 30345 ON 8/5/18 GOING APPROXIMATELY 20 MPH MY ENGINE MADE A LOUD POP SOUND AND BEGAN SMOKING AND SHUT OFF IMMEDIATELY. I WAS UNABLE TO RESTART CAR; CALLED TOW TRUCK TO TOW CAR TO ED VOYLES KIA DEALERSHIP IN CHAMBLEE GA. THEY DETERMINED IT WAS DUE TO 'BROKEN TONE WHEEL INSIDE ENGINE CAME APART' ; ALLEGEDLY FIXED IT BY REPLACING ENGINE; SINCE SERVICE I HAVE BROUGHT 2012 SORENTO BACK TO ED VOYLES DUE MY CHECK ENGINE LIGHT REPEATEDLY COMING BACK ON IN WHICH ED VOYLES JUST TURNS IT OFF STATING; 'WE REALLY DON'T KNOW WHAT IS GOING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171892January 24, 2019
ELECTRICAL SYSTEM
I HAVE REPLACED THE PASSENGER SIDE LOW BEAM LIGHT MULTIPLE TIMES BECAUSE OF IT BURNING OUT PREMATURELY. I BOUGHT ANOTHER BULB TO HAVE IT REPLACED AND THE OLD BULB WAS STILL GOOD. THE NEW BULB WAS PUT IN TO VERIFY THAT WASN'T THE ISSUE. THE AUTO PARTS STORE CHECKED THE FUSES AND ALL ARE OK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170985January 19, 2019
ENGINE
LAST FRIDAY I WAS ON MY WAY GOING TO WORK AND I STOPPED AT THE STOPLIGHT AND WHEN THE LIGHT TURNED GREEN AND I GAVE IT GAS I NOTICED A LITTLE KNOCKING FOR MY ENGINE IN THE FIRST GEAR THE ONCE THE CAR PICKED UP SPEED AND WENT IN THE OTHER GEARS IT GOES SMOOTH ONLY WHEN I COME TO A COMPLETE STOP AND FIRST TAKE OFF THE BEARINGS IN MY MOTOR IS KNOCKING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170785January 18, 2019
ENGINE
I WAS DRIVING DOWN THE STREET WHEN THE CAR BEGAN TO MAKE A LOW KNOCKING NOISE THEN IT BEGAN TO SLOW DOWN UNTIL IT CAME TO A COMPLETE STOP, AND WOULDN'T TURN OVER ANYMORE. I HAD TO GET IT TOWED TO THE MECHANIC. THE MECHANIC TOOK A LOOK AT THE CAR AND SAID THAT IT WAS THE MOTOR. I DIDN'T GET ANY WARNING OTHER THAT WHILE I WAS DRIVING IT BEGAN TO MAKE A KNOCKING NOISE AND LIGHTS WENT ON MY DASH, THEN STOPPED. I CALLED KIA SPOKE TO A REPRESENTATIVE, SHE SAID THAT MY CAR DIDN'T QUALIFY. SO I'M STUCK WITH A CAR PAYMENT AND NO CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170573January 17, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING 70 MPH, ALL OF THE INSTRUMENT PANEL INDICATORS ILLUMINATED AND THE VEHICLE BEGAN TO SHAKE. AFTERWARDS, THERE WAS AN EXPLOSION UNDERNEATH THE VEHICLE AND ALL POWER WAS LOST, INCLUDING THE POWER STEERING. THE CONTACT WAS ABLE TO STEER THE VEHICLE DOWN AN EXIT RAMP OFF THE HIGHWAY. THE VEHICLE WAS THEN PUSHED OFF THE ROADWAY INTO A PARKING LOT. THE CONTACT DISCOVERED THAT THE ENGINE WAS BLOWN AND OIL SPILLED OUT ONTO THE GROUND. THE VEHICLE WAS TOWED TO PARKSIDE KIA (9929 PARKSIDE DR, KNOXVILLE, TN 37922, (844) 755-6461). THE DEALER CALLED BACK THREE WEEKS LATER AFTER THEY ORDERED A NEW ENGINE. THE DEALER WANTED TO CHARGE THE CONTACT OVER $1,400 FOR LABOR. THE MANUFACTURER WAS CALLED AND PROVIDED THE CONTACT WITH THE PHONE NUMBER TO A MENTAL HEALTH FACILITY. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170588January 17, 2019
ELECTRICAL SYSTEM, ENGINE
KIA RECALL. ON MAY 22, 2014, MY 2012 KIA SORENTO CAUGHT FIRE AND WAS TOTALED. THERE WAS NO EXPLANATION AT THIS TIME, BUT NOW IT IS COMING TO SURFACE THAT THESE VEHICLES ARE SPONTANEOUSLY CATCHING FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11170597January 17, 2019
ENGINE
AS I WAS DRIVING DOWN THE FREEWAY THE ENGINE STALLED. AS I MADE MY WAY TO THE SHOULDER AND CAME TO A STOP I NOTICED SMOKE COMING OUT OF THE HOOD. ONCE I CAME TO A STOP I GOT OUT OF THE CAR. AS SOON AS I CAME TO A STOP I GOT OUT. WHEN I CLOSED THE DRIVERS DOOR THE HOOD BURST INTO FLAMES. BY THE TIME THAT THE FIREFIGHTERS GOT THE THERE THE ENTIRE CAR WAS UP IN FLAMES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11166448January 11, 2019
UNKNOWN OR OTHER
ON THREE OCCASIONS IN THE LAST TWO YEARS, MY 2012 KIA SORENTO, WHILE CRUISING AT THE SPEED LIMIT OF APPX 55 MPH ON A MAJOR HIGHWAY, TOTALLY LOST POWER. DASHBOARD LIGHTS WERE BLINKING, BUT NOTHING ELSE WAS OPERABLE. ON THE FIRST TWO INCIDENTS, I MANAGED TO STEER CAR ONTO SHOULDER. I PUT THE CAR IN PARK AND TRIED TO START IT AGAIN. AFTER ABOUT 30 SECONDS, CAR RESTARTED. I WAS ABLE TO DRIVE NORMALLY AFTER THAT. LATER ON THE EVENING OF THE FIRST INCIDENT, SOMETIME IN 2016, I REPLACED THE BATTERY IN THE FOB AND THOUGHT THAT SOLVED THE PROBLEM. AFTER SECOND INCIDENT (3/5/17), I TOOK CAR TO HERSON'S KIA IN ROCKVILLE, MD. THEY DID A DIAGNOSIS, WHICH REPORTED NO PROBLEMS. AFTER THE THIRD INCIDENT (12/12/18), I TOOK IT BACK TO HERSON'S KIA. THEY CHECKED AND SAW THAT A RECALL PROCEDURE (SC 106) THAT WAS SUPPOSED TO HAVE FIXED THE PROBLEM HAD BEEN PERFORMED ON AN EARLIER VISIT. THEY AGAIN PERFORMED A DIAGNOSTIC, WHICH AGAIN REPORTED NO PROBLEMS. THEY BASICALLY SAID THEY COULDN'T DO ANYTHING ABOUT IT IF THEY COULDN'T DIAGNOSE THE PROBLEM. THIS THIRD INCIDENT WAS PRETTY FRIGHTENING BECAUSE THE CAR LOST POWER IN THE CENTER LANE OF A FIVE-LANE HIGHWAY, SO I COULDN'T PULL OVER. THIS IS OBVIOUSLY A SITUATION THAT COULD BE LIFE-THREATENING. ALTHOUGH MY WEB RESEARCH FINDS THAT THIS HAS HAPPENED TO MANY OTHER 2010--2013 KIA SORENTOS,, KIA DOESN'T SEEM TO BE ABLE TO FIGURE OUT WHAT THE PROBLEM IS OR KNOW WHAT TO DO ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165961January 9, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 10-15 MPH, THERE WAS AN ABNORMALLY KNOCKING SOUND IN THE ENGINE. WITHOUT WARNING, THE VEHICLE STALLED AND WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO SOUTH SHORE KIA (1128 SUNRISE HWY, COPIAGUE, NY 11726, (631) 991-3910) AND THEY STATED THAT A COMPREHENSIVE INVESTIGATION WAS NECESSARY TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 12995434. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164758January 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE OPERATING THE VEHICLE, A GRINDING NOISE WAS PRESENT COMING FROM THE ENGINE AND THE OIL CONSUMPTION WAS APPROXIMATELY ONE QUART PER EVERY 600 MILES. THE VEHICLE WAS TAKEN TO KIA OF LAUREL (14921 BALTIMORE AVE, LAUREL, MARYLAND), BUT NO FAILURE WAS LOCATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE) IN 2016 AND THE ENGINE WAS INSPECTED. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11163941December 29, 2018
STRUCTURE:BODY, ENGINE
ENGINE SPONTANEOUSLY CAUGHT FIRE WHILE DRIVING THE VEHICLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11163686December 27, 2018
ENGINE
VEHICLE HAS STARTED CONSUMING HIGH AMOUNTS OF OIL AS IT PASSED 90,000 MILES. RECEIVED AN OIL LOW LIGHT AND NEEDED TO ADD 3.5 QUARTS OF OIL. TOOK TO A KI DEALERSHIP WHO NOTED THAT THERE WERE NO VISIBLE LEAKS, BUT PLUGS WERE BURNING WHITE. KIA CORPORATE FORCES THE DEALER TO INSTALL KNOCK DETECTION SENSOR UPDATE WHICH VOIDS ALL PREVIOUS ENGINE RECALLS. IN THE PAST, HIGH OIL CONSUMPTION WAS ENOUGH TO LEAD TO ENGINE REPLACEMENT BY PREVIOUS RECALL INFORMATION. NOW HOWEVER KI CLAIMS THAT ONCE THE COMPUTER SYSTEM IS UPDATED ALL PREVIOUS ENGINE RECALLS ARE VOID AND EXCESSIVE OIL CONSUMPTION IS NO LONGER A VALID REASON EVEN WHEN COMBINED WITH ENGINE WEAR. A USER MUST NOW HAVE MULTIPLE SENSOR FAILURES OR ENGINE FAILURE, AND EXPECT TO MONITOR OIL EVERY FEW HUNDRED MILES. LOCAL DEALERSHIP SAYS THEIR HANDS ARE TIED DUE TO REQUESTS BY KIA CORPORATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162440December 19, 2018
ENGINE
ENGINE HAS ROD KNOCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162442December 19, 2018
ENGINE
RESTRICT OIL FLOW TO THE BEARINGS CAUSING BEARING WEAR. A WORN CONNECTING ROD BEARING WILL PRODUCE A CYCLIC KNOCKING NOISE FROM THE ENGINE. THIS ISSUE HAPPENS WHEN THE CAR IS ON AND DRIVING IN A CITY STREET AND HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161323December 14, 2018
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2012 KIA SORENTO. WHILE DRIVING APPROXIMATELY 50 MPH, THE ENGINE BLEW OUT AND MADE A LOUD NOISE. ALSO, THE BRAKES FAILED. THE CONTACT TEMPORARILY LOST CONTROL OF THE VEHICLE, BUT MANAGED TO PULL THE VEHICLE OVER. THE ENGINE SPRAYED OIL ALL OVER THE GROUND. THE VEHICLE WAS TOWED TO PARKSIDE KIA (9929 PARKSIDE DR, KNOXVILLE, TN 37922, (844) 755-6461). THE DEALER WANTED THE CONTACT TO PAY OVER $2,000 TO DETERMINE WHO WAS RESPONSIBLE FOR THE ENGINE FAILURE. THE MANUFACTURER STATED THAT THEY WERE AWARE OF THE FAULTY ENGINES THAT WERE SHIPPED FROM KOREA; HOWEVER, THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 73,337.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11161009December 12, 2018
AIR BAGS, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
DOOR HANDLES BROKE OFF, AIR BAG LIGHT IS TURNED ON AFTER REPLACING BATTERY IN CAR, AND CAR WON'T PASS SMOG BECAUSE O2 SENSOR READINESS AND FUEL SYSTEM MONITORS WON'T SHOW READY EVEN THOUGH THERE IS NOTHING WRONG WITH THE CAR AND CAR IS NOT PULLING ANY ERROR CODES, BOTH UPSTREAM AND DOWNSTREAM O2 SENSORS WERE REPLACED, AIR FILTERS CHANGED, AND FUEL SYSTEM WAS FLUSHED AND STILL DID NOTHING TO MAKE THE MONITORS SHOW READY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156592December 6, 2018
ENGINE
WHILE ACCELERATING AFTER A RIGHT HAND TURN INTO TURN ONLY LANE HEADED FOR HIGHWAY, MY CAR JUST SEIZED UP AND STALLED OUT. I GLIDED TO STOP AND SHUT OFF THE ENGINE, TURNED IT BACK ON. I ACCELERATED ONTO ON RAMP OF HIGHWAY AND IT SEIZED UP AGAIN COMPLETELY STALLING. WHEN CHECKING OIL LEVELS THERE WAS HAD NONE, MY HUSBAND BROUGHT ME 4 QUARTS OF OIL (ALWAYS FOLLOWED DEALERSHIP PROTOCOL ON OIL CHANGES), TRIED ENGINE AGAIN NOTHING. TOWED IT TO DEALER, THEY REMOVED AND DISSEMBLED THE ENGINE TO FIND POINT OF FAILURE. FOUND #1 AND #4 CONNECTING ROD BEARINGS TO HAVE SPUN AND WELDED THEM SELF TO THE CRANK SHAFT, ALSO FOUND #2 AND #3 TO BE WORN DOWN/CHEWED UP, FOUND BEARING DEBRIS IN THE OIL PAN AND THROUGH OUT THE ENGINE, NEEDED TO REPLACE THE ENGINE AND ALL NEEDED SEALS AND GASKETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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