Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11535925August 1, 2023
STRUCTURE:BODY
I have paint peeling from the hood of my car, the pearl white paint is bubbling up and peeling all by itself. KIA says the it's past the 3 year warranty period so I am responsible for the repair. I have never had paint peel from a car for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535533July 31, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM, ENGINE
Fire from fuel pump engine failure catalytic converter issues from engine
Crash:
No
Fire:
Yes
Injuries:
3
Deaths:
0
#11535059July 28, 2023
ENGINE, UNKNOWN OR OTHER
My Kia Sorento 2016 use alot of oil, resulting in my car needing a new engine. The contact stated to cancel the complaint because the wrong vehicle was entered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535139July 28, 2023
ENGINE, UNKNOWN OR OTHER
My kia Sorento 2016 uses excessive amount of oil resulting in engine failure. At the moment my car need an engine replacement. I took my car to get a diagnostic at the auto shop, I was informed that my car engine was dying. I did some searching online, and I find out that Kia Sorento are known to have engine issues and unusual excessive consumption of oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534938July 27, 2023
ENGINE
Replaced engine 6 months ago only to have the same problem again engine is locked won't start cut off while driving excessive oil consumption
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534559July 26, 2023
ELECTRICAL SYSTEM
my car got stolen and have had really bad service on kia end i got insurance to pay for most would like at least my 500.00 debuctable back
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534424July 25, 2023
STRUCTURE:BODY
The paint on my vehicle began peeling about a year ago, 2022, right above the top of the windshield. Drivers side. About 6 months ago, approx Jan 2023, I noticed a few paint chips on the hood missing. One of them is extremely large and has paint peeling off around the edges. I am afraid to wash it as hoping more does not peel. You see bare metal underneath my paint. My vehicle only has about 74k miles on it. It is white in color but appears to also have sparkles within the paint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534193July 24, 2023
STEERING
Steering doesn't aways respond to turning immediately while driving the vehicle.Steering has become difficult this is the second time for this repair to be needed service done in 2020 now service is needed again in 2023 same area the mdps motor repair and other dealer stuff. I believe KIA is aware of the problems I believe there is a recall or some kind of help for me and my family to travel safely in this vehicle please help me get the needed repairs covered ASAP I took the vehicle to the dealer on 7-21-2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533915July 23, 2023
POWER TRAIN, UNKNOWN OR OTHER, ENGINE
My shifting lever acts all wonky. Feels lose. It acts as if it does not want to go into the gears I put it in, especially park. I have to wiggle the lever before it will lock. When I put it in reverse it takes a minute before the R comes up and then my back up camera won’t come on because I feel it’s not telling it that’s it’s in reverse. Yesterday I was driving the SUV and going down the road and all of a sudden it was like my SUV was put into to neutral going down the road, nothing touched the shifting lever but it was as if the car had no idea what gear it was in. This worries me as if someone was behind me I could have been rear ended. This is a real safety concern to me and my family. The SUV only has 60,000 miles on it. Are there any issues with this make and model? I would really hate to get into an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533003July 18, 2023
ENGINE
Car was in an accident; started on fire, car is totalled
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11533117July 18, 2023
STRUCTURE:BODY, UNKNOWN OR OTHER
Vehicle inspection catalytic converter fumes coming inside vents causing fire an frame issues
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11532808July 17, 2023
ENGINE
Engine stopped working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532633July 17, 2023
ENGINE
My issues began when the vehicle was leaking oil, took it to dealer and was told I needed a valve cover gasket (?). After that repair the vehicle began to burn oil excessively. I noticed this after the check engine light came on previously. I took it to the dealer and was told I needed spark plugs. Plugs were replaced but the vehicle continued to burn oil. Check engine light came on. At approximately 7am as I traveled on a very busy highway so my Kia Sorento began to sputter before losing power.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532670July 17, 2023
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated while driving approximately 40-50 MPH, the vehicle stalled. The vehicle was not drivable. The contact towed the vehicle to the residence and then to an independent mechanic. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. Upon investigation, the contact associated the failure with Manufacturer Recall Number: PI1802B; however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 79,571.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532603July 16, 2023
EXTERIOR LIGHTING
When driving at night with the light switch in auto position, headlight will turn off. Sometimes, turning the switch to off and back to auto will make them work. Sometimes wiggles the switch will make them work. Sometimes you have to switch them to on to make them work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532412July 15, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
After I got the for my car. I took my carto a mechanic. He ran several test and concluded that my car has an electrical problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531574July 11, 2023
ENGINE
The contact owned a 2016 Kia Sorento. The contact stated that while driving at 70 MPH and accelerating uphill, the vehicle rapidly decelerated, and lost motive power before reaching the top of the hill. The contact was able to safely exit the freeway but was afterwards unable to reach RPM's above 2,000. The check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who diagnosed a general engine failure. The vehicle was then taken to the dealer for a second opinion, which confirmed the engine failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531286July 10, 2023
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
was driving at 11mph and car would not Accelerate almost causing and accident issues with engine sparking flames fuel system problems, transmission issues when putting the vehicle into park. Engine problems check engine light keeps blinking on an off system says park vehicle do to diagnosed problems. suspension issues afraid to drive vehicle do to so many safety problems.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531006July 8, 2023
ENGINE
On Fathers Day, my 2016 Sorento had a flashing check engine light. I pulled it over and had it towed to the dealer I purchased it from. While they thought it was a knock sensor, they could not ensure that would fix the problem. I then had it towed to another mechanic who diagnosed it as a bad connecting rod in the motor. . It was at this time that they told me there was a recall for this type of engine, which is the 2.4 TDI. After contacting 4 dealerships, Kia of Lanham agreed to look at it but I must show proof of the last 10 oil changes. Fortunately, while I just purchased the truck in December 2022, the Carfax report detailed that the SUV had been serviced by a Kia dealership in VA. I have incurred 3 towing charges, 2 diagnostic fees plus a 2 week car rental until I could purchase another vehicle. Finally, it is well known by many mechanics that Kia’s customer service is often poor and st times, quite arrogant. If my 7 year old, 114k mile Sorento is not repaired, I will NEVER buy another Kia or Hyundai product again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530605July 6, 2023
VEHICLE SPEED CONTROL:THROTTLE
The contact owns a 2016 Kia Sorento. The contact stated that while driving at undisclosed speeds, the check engine warning light intermittently illuminated and while coming to a stop, the oil warning light illuminated while the brake pedal was depressed. The contact stated that on several occasions, upon start up, the vehicle lost power after hearing the engine rev. The vehicle was taken to Auto Zone and placed on a diagnostic machine, and it was determined that the power train, throttle pedal position sensor was faulty and needed to be replaced. Additionally, the contact stated that the vehicle was taken to the dealer 3 months ago for an undisclosed failure however, after the vehicle was retrieved, the check engine warning light intermittently illuminated. The dealer was notified of the failure and the contact was advised to take the vehicle to the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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