Kia Sorento Complaints (2014)

988 consumer complaints on file.

#11426345July 25, 2021
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
2014 KIA SORENTO EX was manufactured w/ poor to very low headlights. The required bulb for the standard headlights is the H7 bulb on this vehicle... It is NOT ACCEPTABLE and the driver cannot see with any distance at all and turning is a complete hazard and accident waiting to happen as the lightning is so poor you can't see anything when turning. I have studied, reviewed, read and worked to try and ensure we got the best possible light and there simply is a poor electrical wiring design for this specific vehicle. I adjusted the Headlights UP as far as I could and it still made no difference at all in my viewing field. How could the NHSTA allow KIA to get away with coming to market w/ these POOR Headlights? We have to drive around at night now w/ the High Beams On at all times in order to see properly. That is unacceptable! The Driver should not have to purchase an LED Bright Light Kit and have to Re-Wire the vehicle because of being provided a lightning system that doesn't work and is an extreme danger. KIA should have to recall every single one of these vehicles and provide " sufficient " lighting that meets SAFETY protocols for headlights and the field that is to be illuminated. How is nobody aware of this and why hasn't it been addressed? It's outrageous and I've never heard of any vehicle having to use High Beams to see driving down a straight road let alone in heavy traffic and or or on a winding road. Is anyone listening and or are Safety Standards now a thing of the past. Shame on KIA, they know of the problem and have done NOTHING to correct it. KIA Brake Speed Sensors fail routinely and should also be a RECALLED Item. We've had all of the Brake Speed Sensors fail on the vehicle and now we've had to pay out of our pocket to replace these faulty items. It's ridiculous....they were covered under warranty until 60k but that is NOT sufficient! There has been about three (3) separate recalls for this vehicle relating to brake issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426205July 23, 2021
STRUCTURE:BODY
During the spring of 2019 the paint above my passenger side window began chipping and peeling. As of 07/23/21 there are now addition spots above the windshield, frame of windshield, and hood that have began to chip and peel. The first area is now rusting and I am unable to get a carwash without having big chunks from the roof peel. I did get a quote from a Kia dealership for the paint repair since it is beginning to rust. I will upload that quote.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425918July 22, 2021
ENGINE, POWER TRAIN
Kia refused to issue a recall for a known problem & refuses to fix vehicle & reimburse for unnecessary repair costs--have contacted their consumer center many times but they will not address problem--below is initial complaint I made on 06-09-2021, the first of many & all ignored to date: 06/09/2021 06:45:06 I have unnecessarily spent about $1000 replacing original factory equipment that was not faulty/not the problem all because you knew about the problems on the 2014-15 Sorentos but chose not to issue a recall to correct (as told by Master Tech at the local dealership)! Labor & parts bought/replaced: alternator, starter, relays. A few mths ago vehicle would start up fine on 1st drive of the day but after 1st stop of the day (as little as 5 mins!)vehicle would not even attempt to start up again! This happened multiple times & I found myself stranded in an essentially still new vehicle (note low miles for a 7 yr old vehicle)! All in all I replaced the above mentioned parts but problem continued so finally took it in to dealership for diagnosis, which they found no codes or problems! A service mgr mentioned that Nissan had similar problems (but they issued recalls unlike Kia!) where the frequencies would interact/interfere with those of neon stop lights??? Cars would simply shut down on the road/busy intersections--danger!!! I noticed that this happened most when I am at my mail center which is close to a medical clinic & at the bank--both of which have high frequency medical equipment/security systems??? I am a disabled vet on a fixed income & to have spent money unnecessarily when YOU KNEW OF THE PROBLEM & REFUSED TO ISSUE A RECALL you are liable to reimburse me in full for all the money I am out & the emotional/physical distress caused by your product & decisions! FIX MY CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425961July 22, 2021
EXTERIOR LIGHTING
The headlights are so dim that it is extremely dangerous to drive at night. I went and bought the $50 bulbs and it still looked like I didn’t turn my lights on. It looks like I drive with candlelight. Also the bulbs burn out about 3-4 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426063July 22, 2021
EXTERIOR LIGHTING:HEADLIGHTS
Low beam head lights stop working . Bulb needs replacement every few months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424918July 15, 2021
STRUCTURE:BODY
The pearl white paint is peeling severely off the body. It is falling off in huge pieces.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424985July 15, 2021
UNKNOWN OR OTHER
The contact owns a 2014 Kia Sorento. The contact stated that the vehicle needed a jumpstart for the vehicle to start-up on several occasions. The contact stated that there was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424384July 12, 2021
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
The contact owns a 2014 Kia Sorento. The contact stated the while driving at unknown speeds the brake pedal was applied but, it depressed to the floorboard happened several times and crashed into an oak tree on his property. The contact engaged the emergency brake to stop the vehicle. Additionally, while driving he crashed into a yellow pole post on another occasion. There were no warning lights illuminated. There were no reported injuries, air bag deployment, fire, or police report filed. The vehicle was taken to the local dealer where diagnosed the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 94,463. The contact received notification of NHTSA campaign number: 21V331000(air bags). The contact stated he was concerned about his safety about driving the vehicle. Consumer stated happened again on Oct 3rd when car was started, illumination of malfunction indicator light (MIL) came on as well as Anti Braking System indicator light came on. Brake fluid could leak internally so consumer turned off the car engine. Consumer spoke to manufacture on Oct 4, 2021 regarding case number [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11424446July 12, 2021
UNKNOWN OR OTHER
A few months ago I noticed a chip in the white pearl paint of my 2014 KIA Sorrento. Since then, the paint has continued to chip and there is now a big spot on my drivers side panel by the windshield that does not have paint. In addition, I have noticed chips on my hood that will probably do the same thing. I tool my car into a body shop to see if they can repaint it and I was told that this has happened to many KIA's that have the white pearl paint. In addition, I called my local KIA dealer's shop and was told the same thing. He even guessed the color before I could tell him.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424162July 10, 2021
ELECTRICAL SYSTEM, ENGINE
Upon driving home from a family road trip, I was flagged down on the highway by a fellow driver saying my car was on fire from under the passenger backseat. There were no warning lights or alarms from the inside of the car, or on the dash. I pulled over and the fire engulfed the engine and soon the whole car. It burnt down to the frame, with absolutely nothing left inside but twisted metal. It was deemed a total loss. The fire inspector and police on the scene believe there was an issue with the electrical system that caused the fire. There is a report available with the Florida Highway Patrol. There are NO active recalls for the vehicle, but I was told by Kia there have been several fires in their 2014 models, including some when the vehicles weren't even on. The car was deemed a total loss and has been released to the insurance inspector and has over $14000 in damages to repair. It will not be repaired. My mother was in the front passenger seat, and my 6 year old son was in the passenger backseat, above where the fire began. Thankfully, we are all uninjured, but there is lasting mental trauma on all three of us.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11423901July 8, 2021
STRUCTURE:BODY
Color: Pearl white Paint is peeling
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423323July 3, 2021
STRUCTURE:BODY
Pearl White paint peeling rapidly. Started in a few minor spots (roof) within last two years, now is rapidly peeling around windshield and hood. Although it is garage kept, now rusting in original spots. The quality of paint is horrible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422525June 27, 2021
STRUCTURE:BODY
The paint is chipping all over the vehicle. There has been no damage to the vehicle to warrant the paint peeling
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422047June 23, 2021
SERVICE BRAKES, ENGINE, POWER TRAIN
The contact's fiancé owns a 2014 Kia Sorento. The contact stated the vehicle engine had been misfiring and the brake fluid had been leaking onto the fuse block. The vehicle was taken to the dealer, where they had replaced the spark plugs however, the failure continued. The vehicle was taken back to the dealer where it was diagnosed with the fuse box and power relay control was needing to be replaced. The manufacturer was made aware of the failure but did not provide any assistance as a case was opened. The vehicle was not repaired due to the fact that the contact would be responsible for the repair cost. The approximate failure mileage was 126,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420069June 8, 2021
UNKNOWN OR OTHER
Big paint chip
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419974June 7, 2021
STRUCTURE:BODY
My vehicle has a rapid delamination and paint peeling that started. There was not crash and it started over 2020. I have attached an image.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419992June 7, 2021
STRUCTURE:BODY
Kia Sorento 2014 is peeling ridiculously! The car is been well kept and maintenance up to date, almost all services at Kia dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419217June 1, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
After recall repairs their were no warning lights showing and diagnostics always came back clear. Car overheated in RED Hot with no engine alarms or anything. Mechanic stated it’s blown head gaskets
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418471May 25, 2021
SERVICE BRAKES
Approx. 38000 miles on vehicle. Approx. 25 miles ago the ABS and the “anti skid” lights came up on the dashboard. Approx. 15 miles ago the TPMS light came on, flashed then steady. (Checked tires at a repair shop, no low tire pressure). I checked my owners manual, not an “urgent” or “immediate” situation, but contact the dealer. Through NHTSA website saw a recall and TSBs for these issues. Kia dealership saying recall isn’t for my vehicle, and the TSBs are not covered under my extended warranty. If these issues are a safety issue, should they not be covered? I just want to document these issues, the Kia dealership (Gettel in Bradenton, Fl) and KIA customer service, if something happens, damages my vehicle or causes, creates an incident I want a record to exist. Am I in danger, are other motorists?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418479May 25, 2021
UNKNOWN OR OTHER
2014 Kia Sorento. Consumer writes seeking reimbursement for vehicles repairs made related to an open recall. *LD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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