Kia Sorento Complaints (2013)

983 consumer complaints on file.

#11298268January 9, 2020
UNKNOWN OR OTHER
AFTER DRIVING TO AN APPOINTMENT AND PARKING, I ATTEMPTED TO OPEN MY DRIVER'S SIDE PASSENGER DOOR TO GET MY SERVICE DOG OUT WHEN THE DOOR HANDLE COVER POPPED OFF AND HANDLE CAME OFF IN MY HAND. UPON INSPECTION, I NOTICED THERE WAS NO DAMAGE TO THE HANDLE ITSELF, BUT THE DOOR HANDLE COVER HAD SNAPPED WHERE THE SCREW FROM THE DOOR IS MEANT TO SECURE THE PIECE TO THE DOOR. WHEN I WENT TO KIA, THEY EXPLAINED KIA HAD ACKNOWLEDGED A PROBLEM WITH THESE PARTICULAR HANDLES BREAKING, AND THE FIX WAS A NEW DOOR HANDLE ASSEMBLY; HOWEVER, EVEN THOUGH MANY PEOPLE HAVE HAD THIS PROBLEM, KIA HAS NOT ISSUED A RECALL OR OFFERED AN EXTENDED WARRANTY TO THOSE INDIVIDUALS AND REQUIRE THOSE AFFECTED TO REPLACE THEM AT THE OWNERS EXPENSE, WHICH IS OVER $150 WITHOUT LABOR COST INCLUDED. THIS ISSUE IS A SAFETY HAZARD (WITHOUT THE HANDLE, YOU CAN'T OPEN THE DOOR FROM THE OUTSIDE) AND MANY KIA OWNERS HAVE COMPLAINED ABOUT THIS VERY ISSUE VIA ONLINE FORUMS, AND YET KIA STILL REFUSES TO OFFER A RECALL OR WARRANTY EXTENSION! THE FACT THEY DON'T OFFER A REPLACEMENT HANDLE COVER, BECAUSE IT WOULD CONTINUE TO POSE THIS PROBLEM, AND STATE THE FIX BEING A NEW COMPLETE DOOR ASSEMBLY SHOULD MERIT THEIR EXTENDING A WARRANTY FIX OR RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297515January 6, 2020
STRUCTURE:BODY, SEATS
MY CHILD WHO IS CURRENTLY 13, HAS MANAGED TO PULL THE REAR PASSENGER HANDLE OFF THE VEHICLE TWICE IN THE 6 YEARS WE HAVE OWNED IT REQUIRING REPLACEMENT BOTH TIMES AS THE PIECE HOLDING THE HANDLE IN IS PLASTIC AND HAS SHATTERED. THE FIRST TIME HE WAS ONLY 7. IT IS UNACCEPTABLE FOR A DOOR HANDLE TO BE ABLE TO BE DESTROYED BY A CHILD MULTIPLE TIMES. ALSO, THE HANDLE WHICH ALLOWS THE SECOND ROW SEAT TO FOLD FORWARD FOR PASSENGERS TO GAIN ACCESS TO THE THIRD ROW DOES NOT WORK. WE HAVE ASKED FOR THIS TO BE FIXED AT THE DEALERSHIP MULTIPLE TIMES BUT THEY HAVE BEEN UNABLE TO GET IT TO WORK PROPERLY EITHER. OBVIOUSLY BOTH OF THESE PROBLEMS OCCUR WHEN THE VEHICLE IS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296685January 2, 2020
ENGINE
WHILE DRIVING ON THE INTERSTATE WITH MY FAMILY OF FOUR, THE ENGINE SEIZED WITHOUT WARNING. WE WERE TAKING THE OFF RAMP FROM ONE INTERSTATE TO MERGE ONTO ANOTHER WITH NO POWER. LUCKILY WE WERE IN THE LANE CLOSEST TO THE SHOULDER AND NOT ALREADY IN THE FAR LEFT FAST LANE WITH LITTLE TO NO ROOM TO SAFELY GET OUT OF TRAFFIC. MECHANIC NOTED THAT THERE WAS ADEQUATE CLEAN OIL. WILL COST $7,000 TO REPLACE ENGINE. THOUGH KIA HAS A RECALL FOR OTHER ENGINES, THIS ONE IS NOT (YET) PART OF THEIR RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292259December 31, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, WHEELS
THREE WARNING LIGHTS CAME ON SIMULTANEOUSLY WHILE I WAS DRIVING DOWN THE HIGHWAY AT 65 MPH. THE WARNING LIGHTS WERE THE ABS, TRACTION CONTROL, AND DOWN HILL. I TOOK IT TO PRECISION TUNE FOR A DIAGNOSIS AND WAS TOLD I NEED A PASSENGER REAR WHEEL SPEED SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292308December 31, 2019
ENGINE
THE ENGINE SEIZED WHILE I WAS DRIVING ON THE INTERSTATE. THE ENGINE DID HAVE A MINOR OIL LEAK SINCE THE TIME OF PURCHASE FROM THE DEALERSHIP, IT WAS MONITORED AND REPLINISHED REQULARLY AND HAD BEEN DONE THE SAME DAY THE ENGINE SEIZED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291224December 26, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT HEARD AN ABNORMALLY LOUD POPPING SOUND AND NOTICED THAT THE SUN ROOF HAD EXPLODED. THE CONTACT STATED THAT THE SUN ROOF WAS NOT IMPACTED BY A FOREIGN OBJECT OR DEBRIS. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO SAFELITE AUTO GLASS WHERE THE FRACTURED SUN ROOF WAS REMOVED AND PLASTIC WAS TAPED TO THE ROOF OF THE VEHICLE. SANDS KIA (13474 N AUTOSHOW AVE, SURPRISE, AZ 85388, (623) 474-3344) WAS CONTACTED BY PHONE AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291005December 23, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
WE EXPERIENCED LITERALLY EVERYTHING DESCRIBED ON THE LAST LETTER FOR THE RECALL ON OUR 2013 KIA SORENTO'S ECU, INCLUDING THE VEHICLE SHUTTING OFF IN THE MIDDLE OF ACTIVE INTERSECTIONS, HIGHWAY, AND NORMAL DRIVING OPERATION(S). MY WIFE AND I OWN A VEHICLE (2013 KIA SORENTO), THAT IS THE SUBJECT OF YOUR "VOLUNTARY SERVICE CAMPAIGN TO UPDATE THE ENGINE CONTROL UNIT (ECU)". AFTER THE ECU UNIT WAS REPLACED WE RECEIVED THE ATTACHED LETTER FROM KIA THAT STATES HE HAS A WARRANTY ON THE ENGINE FOR AS LONG AS WE OWN THE VEHICLE. DESPITE THIS LETTER, WE'VE BEEN TOLD BY KIA USA CORPORATE AND LITHIA KIA OF ANCHORAGE THAT OUR VEHICLE IS NO LONGER COVERED BY A WARRANTY DUE TO MILEAGE. I EXPECT SOMEONE IN A HIGHER LEVEL MANAGEMENT TO EXPLAIN, ASFORMERLY REQUESTED. AS OF DECEMBER 23, 2019, WE HAD OUR VEHICLE TOWED TO LITHIA KIA OF ANCHORAGE TO ATTEMPT TO HAVE THE VEHICLE DIAGNOSED, AND COMMUNICATE WITH KIA USA. KIA HAS DECIDED TO STOP COMMUNICATING WITH US AND WILL NOT SHARE ANY INFORMATION WITH OUR LAW FIRM, PER THEIR OWN GUIDANCE. WE ARE HOPING THIS WILL COMPLETE THIS TEDIOUS METHOD OF VEHICLE REPAIR(S). KIA NEEDS TO EXPLAIN TO US WHY IT WILL NOT HONOR THE WARRANTY AS STATED IN THE LETTER. I AM A RETIRED DISABLED VETERAN AND CAN BE REACHED AT ANY HOUR. PER MY LAW FIRM'S INSTRUCTION(S), WE HAVE CONTACTED AND FILED A CLAIM THROUGH THE STATE OF ALASKA ATTORNEY GENERAL'S OFFICE AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290637December 21, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE REAR TAILLIGHTS KEEP GOING OUT AND MAKING THE LICENSE PLATE LIGHT GO OUT TOO SO IT MAKING THE REAR OF THE CAR UNVIABLE WHEN DRIVING AT NIGHT IT'S A BIG SAFETY ISSUE CAN REPLACE THE BULBS AND THEN THEY GO OUT AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290316December 20, 2019
ENGINE, VEHICLE SPEED CONTROL
I HAVE TAKEN MY 2013 KIA SORENTO TO MY LOCAL DEALERSHIP AFTER THE LATEST ENGINE RECALL. THEY UPGRADED SOFTWARE BUT GAVE NO FURTHER EXPLANATION. EVERYTIME I GET MY OIL CHANGE ITS ALMOST EMPTY. THE PAST 2 OIL CHANGES THERE HAS BEEN ALMOST NO OIL. YESTERDAY, I WAS DRIVING, ON THE HIGHWAY AND CHECK ENGINE, OIL, BATTERY, LIGHT CAME ON FLASHING AND THE CAR STALLED IN THE MIDDLE LANE OF THE HIGHWAY. I WAS ABLE TO PULL OVER AND CALL A TOW TRUCK. I TURNED THE VEHICLE OFF AND 15 MIN LATER WHILE WAITING FOR TOW TRUCK I TRIED TO TURN IT ON AND IT CAME ONE. I CANCELED THE TOW AND I AM AT THE DEALERSHIP TODAY . MY CAR IS NOT LEAKING OIL ANYWHERE AND I KNOW THERE HAS BEEN A ENGINE RECALL ON MY MAKE, MODEL AND YEAR. I AM AFRAID OF THE COST OF THE REPAIR AND THE SAFETY OF A VEHICLE THAT STOPS IN THE MIDDLE OF THE HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290192December 19, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LIGHTING HAS WENT OUT MULTIPLE TIMES, BOTH HEADLIGHTS AND NOW TURN SIGNALS. WHEN HEADLIGHT GO OUT, IT OFTEN MELTS THE LIGHT BULB SOCKET AND BURNS WIRES. WHEN THE TURN SIGNAL WENT OUT, THE BULB BURNING OUT CAUSED THE COMPUTER TO SHORT OUT, BY DESIGN ACCORDING TO THE SERVICE TECHNICIAN. LIGHTS RANDOMLY GO OUT WITHOUT WARNING, OFTEN FLICKERING, ESPECIALLY WHEN HITTING BUMPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289867December 18, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING APPROXIMATELY 10-15 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE LOST ELECTRICAL POWER. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TO KEARNY MESA KIA (7303 CLAIREMONT MESA BLVD, SAN DIEGO, CA 92111, (858) 365-8763) WHERE IT WAS DIAGNOSED THAT THE ENGINE SEIZED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11289118December 15, 2019
STRUCTURE:BODY
THE BACK DOOR ON PASSENGER SIDE HANDLE FELL OFF, TAKING TO KIA TOMORROW BUT GETTING SENSE THERE CLAIMING NO ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287523December 6, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING, THE VEHICLE STALLED IN THE MIDDLE OF THE ROAD. THE CONTACT RECEIVED ASSISTANCE WITH PUSHING THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE ENGINE SEIZED AND NEEDED TO BE COMPLETELY REPLACED. THE CONTACT CALLED THE MANUFACTURER AND RECEIVED A CASE NUMBER. THE CONTACT SCHEDULED TO HAVE THE VEHICLE TOWED TO CAROLINA KIA OF HIGH POINT (2445 N MAIN ST, HIGH POINT, NC 27262, (866) 824-7081). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282549November 26, 2019
ENGINE
I HAVE TAKEN MY 2013 KIA SORENTO TO MY LOCAL DEALERSHIP AFTER THE LATEST ENGINE RECALL. THEY REPLACED THE DIPSTICK,.NO EXPLANATION WHY BUT THE LEVEL LINES ARE DIFFERENT. RECENTLY TOOK IT BACK TO THE DEALERSHIP FOR A GRINDING, VIBRATION NOISE IN THE FRONT END, NO ISSUE REPORTED. THE PAST 2 OIL CHANGES WHICH I DO EVERY 3K.MILES THERE HAS BEEN NO OIL. YESTERDAY, I WAS DRIVING, STILL HAD ABOUT 1K MILES LEFT BEFORE THE 3K MILE OIL CHANGE AND MY OIL LIGHT STARTED FLASHING. IMMEDIATELY TOOK IT TO MY MECHANIC WHO AGAIN SAID THERE WAS NO OIL. MY CAR IS NOT LEAKING OIL ANYWHERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11282045November 24, 2019
ENGINE, UNKNOWN OR OTHER
I ALREADY FILED A CLAIM THE OTHER DAY, BUT NOW MY 2013 SORENTO HAS GOTTEN EVEN WORSE! MY CAR STALLED ON THE HIGHWAY GOING AROUND 65-70 MPH, AND POWER STEERING AND ACCELERATION COMPLETELY CEASED. AFTER GETTING HOME AND CALLING TO REPORT THIS, I TOOK IT FOR A TEST DRIVE, AND MY ENGINE HAS A VERY LOUD KNOCKING SOUND COMING FROM IT, AND IT DRIVES EXTREMELY ROUGH. I NEVER HAD ANY WARNING SIGNS PRIOR TO THIS, AND NOW MY CHECK ENGINE LIGHT HAS BEEN BLINKING. I HAVE ALWAYS KEPT UP WITH THE MAINTENANCE AND OIL CHANGES ON MY VEHICLE, AND NOW IT IS THROWING A "P1326" CODE. IT STALLED TWICE PRIOR TO THIS WHILE DRIVING. I DON'T UNDERSTAND HOW MY ENGINE WASN'T RECALLED PRIOR TO THIS WHEN THERE WAS AN ENGINE RECALL ON MY EXACT YEAR AND MODEL FOR ROD BEARING WEAR! THIS IS MY ONLY FORM OF TRANSPORTATION, AND KIA IS AWARE OF THESE PROBLEMS BUT JUST KEEPS THROWING BANDAIDS ON THE ACTUAL PROBLEM! WHEN IS THIS GOING TO END? ENGINES ARE CATCHING ON FIRE, PEOPLE (INCLUDING MYSELF) ARE STALLING AT HIGH SPEEDS ON THE ROAD DUE TO THEIR FAULTY CRAFTSMANSHIP! I WANT ANSWERS!! HOW MANY PEOPLE WILL HAVE TO DIE BEFORE THEY DO SOMETHING ABOUT THIS? I EITHER WANT A RECALL ON MY ENGINE, OR I WANT A WARRANTY TO COVER THE PROBLEM THEY ARE ALREADY AWARE OF! I REFUSE TO PUT MINE OR MY DAUGHTER'S LIFE IN JEOPARDY BECAUSE KIA DOES NOT WANT TO OWN UP TO THEIR PROBLEM! THERE ARE THOUSANDS OF COMPLAINTS, WHEN WILL THIS END?! I'M STILL PAYING ON A CAR I CAN'T EVEN DRIVE DUE TO MANUFACTURER ERROR!! THIS IS RIDICULOUS! I WILL NEVER OWN ANOTHER KIA DUE TO THEIR SAFETY VIOLATIONS, AND I CAN'T WAIT UNTIL I CAN GET RID OF THIS CAR AND NOT HAVE TO WORRY ABOUT OUR SAFETY ANY LONGER. I WANT SOMETHING DONE NOW! I WILL NOT STOP UNTIL SOMETHING IS DONE ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281270November 20, 2019
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 KIA SORENTO. WHILE DRIVING APPROXIMATELY 65-70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE LOST POWER, INCLUDING POWER STEERING, BRAKING, AND ACCELERATION. THE CONTACT WAS ABLE TO COAST THE VEHICLE OFF THE ROAD TO A STOP. THE VEHICLE RESTARTED ON THE FIRST ATTEMPT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE RECURRED ONCE. THE DEALER AND MANUFACTURER WERE NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280718November 18, 2019
ENGINE
DRIVING ON FREEWAY, ENGINE SEIZED. ENGINE IS BLOWN.ENGINE ONLY HAS 34000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280699November 17, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
I PURCHASED MY 2013 KIA SORENTO IN MARCH 2013...I HAVE ALWAYS KEPT UP MAINTENANCE. I STARTED HAVING ISSUES ( EXTERIOR HEADLIGHTS/TAILLIGHTS GOING OUT CONSTANTLY AND HAVING TO REPLACE, CAR STALLING/STOPPING IN TRAFFIC, ABS//TRACTION CONTROL & DOWNHILL ASSIT LIGHTS COMING ON, AIR CONDITIONER, FUEL SYSTEM). I HAVE READ MANY COMPLAINTS ONLINE UNDER NHTSA, AND IT APPEARS THAT I AM HAVING MANY OF THE SAME ISSUES AS OTHERS. MY VEHICLE IS NEARING 100,000 MILES (98,800), AND I HOPE THAT ALL THESE ISSUES I AND OTHERS HAVE HAD CAN BE RESOLVED BY KIA. I HAVE ONLY RECEIVED TWO RECALLS ON MY VIN #- ONE BEING THE HEADLAMP LOW BEAM CONNECTOR WIRING HARNESS DATED 4-22-2019. WHEN I TOOK IT IN TO THE KIA DEALERSHIP, THEY FOUND NO PROBLEMS?? THE OTHER ONE WAS DATED AUGUST 14, 2019 REGARDING AIRBAG CLOCK SPRING ASSEMBLY EXTENDING WARRANTY COVERAGE TO 15 YEARS/UNLIMITED MILEAGE. THANKS FOR CHECKING INTO MY PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279953November 14, 2019
SEAT BELTS
MIDDLE ROW PASSENGER SIDE SEAT BELT WILL LOCKED INSIDE THE SEAT BELT RETRACTOR CAUSING THE SEAT BELT TO BECOME EXTREMELY FRAYED AND UNSAFE FOR USE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279355November 11, 2019
UNKNOWN OR OTHER
MY VEHICLE STARTS HESITATING THAN SHAKES AND STALLS . I WAIT AND START IT UP . IT HAS DONE THIS AND I SEE RECALLS FOR KIA AND STALLING ISSUES. I AM AFRAID I'M GONNA GET INTO AN ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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