Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#11246024August 23, 2019
UNKNOWN OR OTHER
THIS WAS NOTED WHILE THE VEHICLE WAS STATIONARY BUT LIKELY ALSO OCCURS DURING AT ALL TIMES. FRONT DOOR LATCHES WERE REPAIRED(NOT REPLACED) BY KIA CORAL SPRINGS ON 01/06/2017 (INVOICE K1CS733790) PER CS1603A. CURRENTLY, THE PASSENGER FRONT NOW NEVER OPENS FROM THE OUTSIDE AND THE DRIVER SIDE OCCASIONALLY. DEALER SAID (CASE# 1331-7164) , IT WAS A ONE TIME FIX EVEN THOUGH THEY REPAIRED NOT REPLACED. I REACHED OUT TO KIA AND THEY AGREED. THEY SAID I COULD FIX THEM AND PETITION FOR REIMBURSEMENT. GETTING TO THE LATCHES REQUIRES COMPLETELY DISMANTLING THE DOOR AND WOULD COST ABOUT $500 PER DOOR AND I FEAR THIS WILL HAPPEN EVERY 2-3 YEARS (ON AN 2011/9 YEAR OLD CAR!) .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245779August 22, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL
FFELT LIKE TIRES SKIDDED THEN SLOWED DOWN TO 30 MILES AN HOUR AN 4WHEEL DRIVE ANI LOCK BRAKE SYMBOWL CAME ON WAS RUNNING ABOUT 50 HAD TO PULL OVER AN CUT OFF ENGINE THEN RESTART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245421August 21, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
MY ROOM LP FUSE KEEPS BLOWING. IT HAD A RECALL FOR THE SAME PROBLEM. I WENT OUT AND STARTED MY CAR AND SEEN THAT THE CLOCK AND INTERIOR LIGHTS WERE NOT WORKING. I PULLED FUSE PUT A NEW ONE IN AND WHEN I STARTED IT AGAIN IT BLEW AGAIN. THEN THE AIRBAG LIGHT CAME ON AND IT IS STAYING ON. I HAVE REPLACED THE ROOM LP FUSE ABOUT 12 TIMES. IT WAS A RECALL GOT FIXED AND HAVING THE SAME PROBLEM AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11245153August 20, 2019
ELECTRICAL SYSTEM
THE ALTERNATOR IN THIS VEHICLE HAD DIED NOW 3 TIMES IN THE PAST 4 YEARS, CAUSING THE CAR TO SHUT OFF WHILE DRIVING. THE ALTERNATOR GOES FROM WORKING TO COMPLETELY DEAD. THE FIRST TIME THIS HAPPENED THE CAR HAD AROUND 65,000 MILES. THE SECOND TIME IT HAD AROUND 128,000 AND THIS LAST TIME AROUND 131,000 THERE WAS A RECALL LISTED FOR THE ORIGINAL ALTERNATOR BUT KIA CLAIMED IT DID NOT APPLY TO OUR CAR EVEN THOUGH THE MANUFACTURED DATE FIT WITHIN THE LISTED MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244236August 15, 2019
STRUCTURE:BODY, SERVICE BRAKES
DOOR WILL NOT OPEN FROM THE OUTSIDE ON THE DRIVER REAR SIDE. ALSO I AM STARTING TO HAVE ISSUES WITH MY GEAR SHIFT. I CAN'T PUT MY VEHICLE OUT OF PARK. IF I DO GET IT OUT OF PARK, 2 OF MY DASHBOARDS LIGHTS COME ONE. I ALSO NOTICE WHEN THESE LIGHTS ARE ON MY BRAKE LIGHTS DO NOT SHOW ON THE REAR SIDE. THIS IS AM HAZARD AND MY TRUCK SLIPS FROM TIME TO TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243908August 14, 2019
AIR BAGS, ELECTRICAL SYSTEM, SEATS
AIRBAG DID NOT DEPLOY DURING ACCIDENT. BEFORE ACCIDENT AIRBAG LIGHT WAS ON AND STEERING WHEEL FUNCTIONS WERE WORKING (CRUISE, HORN, VOLUME ECT.) DRIVER SIDE WINDOW WOULD NOT ROLL UP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11243534August 13, 2019
STRUCTURE:BODY
I AM HAVING PROBLEMS WITH THE FRONT DOORS ON THE DRIVER AND PASSENGER SIDE. THE DOORS ARE INOPERABLE AND DO NOT OPEN FROM THE OUTSIDE. I HAVE TO OPEN THE BACK DOOR AND REACH INSIDE HANDLE TO OPEN THE FRONT DOORS. THIS IS A SAFETY ISSUE AS I WORRY THAT EVENTUALLY ALL OF THE DOORS WILL STOP WORKING. I HAVE READ ONLINE THAT MANY PEOPLE HAVE HAD THE SAME ISSUE. APPARENTLY, THERE IS A PLASTIC MECHANISM INSIDE THE DOOR FRAME THAT FAILS AT SOME POINT. MY WIFE CONTACTED KIA CONCERNING THE ISSUE AND WAS TOLD THERE WAS NO RECALL AT THIS TIME. THE DEALERSHIP HAS QUOTED OVER $300 TO REPAIR ONE DOOR. THIS SHOULD NOT COST THE CONSUMER AS THIS IS OBVIOUSLY A MANUFACTURER DEFECT. PLEASE PROVIDE ASSISTANCE WITH THIS MATTER. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243263August 12, 2019
AIR BAGS, ELECTRICAL SYSTEM
THE DRIVER AIR BAG LIGHT CAME ON AND WILL NOT GO OFF WHEN I TURNED ON THE VEHICLE ONE MORNING.. AT THE SAME TIME, ALL OF MY ELECTRONICS ON THE STEERING WHEEL QUIT WORKING ( CRUISE CONTROL, BLUE TOOTH, RADIO). I WAS TOLD THIS IS A CLOCK SPRING ISSUE AND HAS HAPPENED TO MANY 2011 KIA SORENTO OWNERS. IS THIS NOT A RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243348August 12, 2019
AIR BAGS, ENGINE, UNKNOWN OR OTHER
FIRST IT STARTED WITH DRIVERS DOOR NOT WORKING. I CAN'T GET IN THE DRIVER DOOR BECAUSE THE HANDLE DOESN'T WORK. SO I HAVE BEEN CRAWLING THRU THE PASSENGER DOOR TO GET IN THE CAR. BUT NOW I CAN'T DO THAT BECAUSE THE PASSENGER DOOR WON'T OPEN FROM THE OUTSIDE EITHER. YOU PULL ON THE DOOR HANDLE AND IT DOES NOTHING. WHAT IF THERE WERE A FIRE AND I WAS IN THE CAR AND SOMEONE RAN UP TO GET ME OUT THEY WOULD NOT BE ABLE TO OPEN THE DOORS. NEXT PROBLEM IS I HAVE AN EXTENSIVE OIL LEAK IN THE CAR. SO BAD IT KEEPS DRIPPING DOWN ON THE ALTERNATOR WHICHECK HAS FORCED ME TO REPLACE THAT TWICE NOW. I TOOK IT TO KIA AND THEY SAID IT WAS THE TIMING CHAIN COVER. IT WOULD COST 2,000.00 TO FIX. I LOOKED ONLINE AND FOUND OUT THAT A LOT OF OTHER PEOPLE ARE HAVING THE SAME ISSUE AND IT SEEMS THE TIMING CHAIN COVER IS A MISDIAGNOSIS. APPARENTLY THE OIL SENSOR IS THE CULPRIT. IT MALFUNCTIONS BECAUSE OF ITS LOCATION IN THE ENGINE. I DON'T HAVE 2000.00 JUST TO PLAY A GUESSING GAME. THIS PROBLEM NEEDS A RECALL. LASTLY, DUE TO THE ENGINE ISSUES THE OIL LEAKING THE CAR HAS NOW DECIDED IF I'M DRIVING 60 MPH IT WILL ALL OF THE SUDDEN SHIFT THE ENGINE ALMOST TO A DEAD STOP AND THEN YOU FEEL AS IF YOU WILL FLY THRU THE WINDSHIELD BECAUSE NOW THE CAR WON'T GO OUT OF FOURTH GEAR MANUALLY OR AUTOMATIC. PLEASE HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241941August 6, 2019
AIR BAGS
WHEN I TURN THE CAR ON, THE AIRBAG INDICATOR STAYS ON. IT DOES NOT TURN OFF, WHEN I'M STATIONARY OR MOVING, UNTIL I TURN THE CAR OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242012August 6, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
MY CAR HAS STALLED PLENTY OF TIMES WITHIN 3 MONTHS. TWO OF WHICH I COULD HAVE BEEN KILLED ON THE HWY!. CAR STALLS, NO POWER THEN SHUTS OFF. I WOULD SHUT IT OFF FOR A BIT THEN TURN IT BACK ON. I DID TAKE IT IN TO THE SHOP AND THEY FOUND NOTHING ELSE BUT WAS CHARGED FOR THROTTLE AND NEW SPARKS.OH, AND NO LIGHTS ON DASH. SAME THING HAPPENED. LOTS OF MONEY SPENT. I STILL OWE ON IT SO I CAN'T AFFORD TO GET ANOTHER CAR. DON'T KNOW WHAT TO DO NEXT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241867August 5, 2019
AIR BAGS, ELECTRICAL SYSTEM
THE VEHICLE'S AIRBAG LIGHT TURNED ON WHEN STATIONARY (AS I STARTED THE CAR) AND REMAINED ON AT ABOUT 100,000 MILES. MECHANIC INSPECTION YIELDED ISSUE WITH STEERING WHEEL CLOCK SPRING. MECHANIC ORDERED PART FROM KIA DEALERSHIP BUT THERE IS A MANUFACTURING ISSUE AND THE VEHICLE HAS TO BE RETROFITTED TO FIT THE PART. AS OF 8/5/2019, THERE ARE NO UNREPAIRED RECALLS ON THIS CAR OR FOR THIS SPECIFIC SAFETY ISSUE, BUT YEARS OF DOCUMENTATION OF COMPLAINTS FOR IT, AND IT IS A MANUFACTURING DEFECT. WHY HASN'T THIS BEEN ADDED AS A FORMAL RECALL? HAVE NOT CHECKED CRUISE CONTROL OR HORN, BUT VOLUME CONTROLS ON STEERING WHEEL STILL WORKING. PASSENGER AIRBAG LIGHT SOMETIMES OFF WHEN PASSENGER IS ON SEAT, SOMETIMES ON WHEN NO ONE IS IN SEAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241466August 3, 2019
POWER TRAIN
2011 KIA SORENTO SX VEHICLE WAS PUT INTO REVERSE, STARTED TO BACK UP, THE TRANSMISSION GEAR SLIPS OUT OF REVERSE, INTO NEUTRAL OR NOT IN AN ENGAGED GEAR POSITION AND ENGINE REV'S UP. OBSERVED THAT THE GEAR SHIFT DID NOT APPEAR TO MOVE OR DISPLACE ITSELF. PLACED THE GEAR SHIFT BACK INTO PARK. WAITED A 10 SECONDS OR SO AND PUT INTO REVERSE AGAIN. TRANSMISSION PAUSES FOR A FEW SECONDS THEN SHIFTS HARD WITH A VERY LOUD THUD /CLANK /BANG SOUND. THIS IS THE REPLACEMENT TRANSMISSION OF THE ORIGINAL EQUIPMENT TRANSMISSION AND NOW THE ISSUE OF SLIPPING OUT OF GEAR IN REVERSE IS EXACTLY UNEQUIVOCALLY THE SAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240949July 31, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE PASSENGER AIR BAG WARNING INDICATOR CONSTANTLY ILLUMINATED. THE CONTACT CALLED KIA OF EAST SYRACUSE (6717 MANLIUS CENTER RD, EAST SYRACUSE, NY 13057, (315) 701-5898) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL AND THAT DIAGNOSTIC TESTING WAS NEEDED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240413July 29, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE DRIVING. WHEN THE RPMS DECREASED, THE VEHICLE LOST POWER, BUT DID NOT FULLY DECELERATE. AFTERWARDS, THE VEHICLE RESET ITSELF. THE CONTACT DROVE THE VEHICLE TO A BMW MECHANIC WHO TEST DROVE THE VEHICLE FOR A FEW DAYS, BUT COULD NOT REPLICATE THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 183,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235305July 27, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, SUSPENSION
TAKATA BRAKE LIGHTS NOT WORKING BOUGHT 3 SINCE JAN2019. GOT BRAKES DONE IN 2018 BUT PEDAL STILL MOVES AT RED LIGHT CAR MOVES FORWARD. I MASH BREAKS HARDER. ENGINE SHAKES OR JUMPS. IGNITION SWITCH WON'T TURN ON CAR IT DON'T CRANK UP KEY WAS REMADE A YR AGO. IGNITION STARTED BACK WORKING WELL BUT 6MONTHS AGO SAME PROBLEM AGAIN. TODAY I WAS STUCK 3.5HRS.HORRIBLE PLEASE HELP MY SORENTO IS LOVED BY ME. NO ONE CONTACTED ME ON THESE ISSUES IM HAVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235132July 26, 2019
AIR BAGS
TAKATA RECALL AIRBAG CAME ON FOR NO REASON AND WILL NOT GO OUT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235137July 26, 2019
AIR BAGS, EXTERIOR LIGHTING
MY AIR BAG LIGHT STAYS ON AND MY HEADLIGHTS ARE BLACK AND HAVE MELTED WIRES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233583July 20, 2019
AIR BAGS, STRUCTURE:BODY, SEATS
MY CAR DRIVER SIDE AIR BAG LIGHT CAME ON SUDDENLY AND DEALER WANTS TO CHARGE TO DIAGNOSE AND REPAIR. THE DRIVER SEAT LOWER BACK ADJUSTING CUSHION DOES NOT FUNCTION ANYMORE. THE REAR DRIVER SIDE DOOR DOES NOT UMLOCK DEALER WANTS TO CHARGE TO DIAGNOSE OR INSPECT AND ORDER THE DOOR HANDLE BASE MECHANISM PART, THEN CHARGE FOR THAT AND INSTALLATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233261July 19, 2019
AIR BAGS
INDICATOR LIGHT CAME ON THEN WENT OFF. HAS SINCE CAME BACK ON AND HAS NOT GONE OFF. VEHICLE WAS IN MOTION AND STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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