Kia Sorento Complaints (2014)

988 consumer complaints on file.

#11436021October 8, 2021
UNKNOWN OR OTHER, FUEL/PROPULSION SYSTEM
The contact owns a 2014 Kia Sorento. The contact stated that while driving at 30 MPH, there was an abnormal fuel odor detected coming from the vents. The contact pulled over and inspected under the hood of the vehicle and saw that there was a leak coming from the high-pressure fuel pump. The vehicle was taken to the dealer and diagnosed that there was a leak coming from the damaged high-pressure fuel line. The vehicle was not repaired and remained at the dealer. The manufacturer was not made aware of the failure. The contact had an engine replacement under warranty in May 2021. The contact related the failure to NHTSA Campaign Number: 18V907000 (Fuel System, Gasoline, Engine). The failure mileage was 60,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434747September 28, 2021
ENGINE
Engine seized on the PA turnpike leaving my daughter stranded. Dealer repair costs 19k to replace an engine. Apparently there is a defect that causes a bearing to fail causing major engine damage. There apparently was a class action lawsuit that was settled for the r act problem that I have but just not for my motor. My motor was last serviced by a Kia dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434488September 27, 2021
ELECTRICAL SYSTEM, ENGINE
Car ran out of oil within 4,000 of oil change upon purchasing car. No indicator light came on ever for low or no oil. It cut off at 70 mph on highway. I got on shoulder, turned key off then restarted. Upon doing so every time the car gets to rpm level for gear shift it starts knocking. So if the cars engine is knocking the knock sensor should through service engine light which it did not. I have a) the dealer who rode with me to show him and it started to knock and shut off with him in the car with no check engine light on. Got back to their repair shop to which both mechanics witnessed the engine knocking with no check engine lights (MIL. Malfunction indicator light. Failure)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434029September 23, 2021
STRUCTURE:BODY
Paint continues to peel on the hood and a pillars of the vehicle. Issue seems to be common enough that something needs to be done. My vehicle will not pass for a safety inspection once its starts to rust/rot due to the loss of paint. The uploaded quote and pictures is for the a pillar peeling, I put a bug reflector over the hood to try to cover it and stop the peeling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433963September 22, 2021
UNKNOWN OR OTHER
White pain is chipping off passenger and driver side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433687September 20, 2021
UNKNOWN OR OTHER
Paint (Snow White Pearl) Delamination on right side A-pillar and center of hood near the grill. A-pillar peeling happened in January 2021. Hood peeling happened in July 2021 during a windy monsoon rainstorm. Both paint issues were fixed at owner's cost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433326September 17, 2021
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Pearl white paint is peeling from vehicle from above windshield and along frame.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432985September 14, 2021
STRUCTURE:BODY
Pearl White Paint peeling and delamination from multiple areas of vehicle. Began in 2017 with right windshield pillar now both pillars, hood, fenders, doors, hatch all have paint peeling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431801September 5, 2021
STRUCTURE:BODY
We purchased 2014 Kia Sorento, within the first year it began experiencing “Rapid delamination and paint peeling” on the hood, roof and bumper of our Pearl white Kia Sorento. I have talked with the dealership at every visit and have made many complaints to management. We were advised to contact customer service at Kia.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431620September 3, 2021
STRUCTURE:BODY
Chunks of my paint have begun rapidly peeling off of my vehicle. This can lead to structural integrity problems as moisture can penetrate and lead to rust and other damage. There hasn’t been any incidents to the vehicle to cause this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431472September 2, 2021
STRUCTURE:BODY
My pearl white paint is chipping off of my 2014 Kia Sorento.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11430441August 25, 2021
ENGINE
While driving car at normal speeds under normal conditions, ball bearing and connecting rod blew through engine creating a large hole in bottom of engine block, thus,causing entire engine to be blown. There is only 139k miles on vehicle. There is a safety recall for this very reaon on CERTAIN 2014 Kia Sorrentos. That recall is 17V224000. Upon calling Kia customer service, they claimed my vehicle was exempt frim this recall, however, this very issue happened to my well-maintained vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429539August 18, 2021
ENGINE
Engine locked up while driving on expressway. Car would not accelerate and became very difficult to control. One of the recalls stated that "bearings could slip and cause engine to seize up." Driver was able to safely get the car back, but car is disabled. Airport Kia, in Naples, FL where the car was purchased, was notified of the problem and the recall for this specific problem, but have been unwilling to help. If she was unable to control the car, could have killed herself or other drivers. Car has not been inspected because Kia dealership said she must have the car towed to dealership. On a recall problem, dealership should be responsible for the tow, but I feel they are bullying her because she is a 16 year old girl. This happened with no warning.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428433August 9, 2021
EXTERIOR LIGHTING
The contact owns a 2014 Kia Sorento. The contact stated she received a recall notification for NHTSA Campaign Number: 20V519000 (Service Brakes, Hydraulic) however, the dealer inspected the vehicle and informed the contact that the vehicle did not need a recall repair. The contact received a second recall notification from the manufacturer and the vehicle was taken back to the same dealer and the recall repair was completed. The contact stated that the headlights failed to work after the recall repair. The dealer was made aware of the failure and advised the contact that the headlights would work in low light conditions. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 73,918.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11428115August 6, 2021
UNKNOWN OR OTHER
While driving alone at night a on dark two lane highway, both low beam headlights went out at the same time leaving me in the frightful and dangerous situation of not being able to see where I was headed. I was however able to safely stop on the side of the road and do some troubleshooting. All the other lights (high beam, turn, parking, fog, etc.) worked perfectly. The instrument panel showed that the low beams were still on. No warning of any type of malfunction was indicated or shown. I have not contacted KIA about the problem yet, but I am sure they are aware of the problem. I have read multiple blogs online and this appears to be a common problem, and has been for a long time, with multiple KIA models and generations. My suspicions are the problem may be in either the multi-position switch, airbag clock spring, or cable harness, or any combination of the three. It is my understanding the fuses and relays for the lights are side related ( all either on LH or RH). I checked fuses and relays even though I find it hard to believe both sides would go bad at the same time, and all were good. There is a long history of this electrical problem in these vehicles that needs to be found and fixed before someone needlessly loses their life. Who knows, maybe someone has already been killed. Lights go out, they go off the road and hit a tree. The instruments would show the headlights are on, but they were not. Now its hard to prove with the head lights totally destroyed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427887August 5, 2021
STEERING, SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
The contact owns a 2014 Kia Sorento. The contact stated that while operating the vehicle, the traction control, ABS and the tire pressure warning lights remained illuminated. Additionally, while operating the vehicle, the power steering inadvertently deactivated and the steering wheel would become difficult to turn in either direction. During the failure, the power steering, battery, and air bag warning lights were illuminated. The cause of the failures was not determined. The local dealer and manufacturer were both notified of the failures. The failure mileage was 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427336August 1, 2021
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
Approximately 8 months ago noticed while driving that the headlights didn’t appear to be on while driving with normal low beam lights. High beams worked fine. Replaced both low beam light bulbs with Sylvania standard Kia recommended replacement. 1-2 months later after driving at night, lights still dim. Replaced with $90 Halogen set, still not illuminating road. Took to Kia dealership (where purchased) to have them check lights, said that entire headlight assembly for both lights need replacement for $2,489.00. Aftermarket priced at $335/ea!!! Service manager confirmed apparent problems with burned out headlight assemblies.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426709July 27, 2021
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
Recall notices have been sent to us regarding possible airbag deployment, electrical issues, and now HECU controls and the ABS system. Each time we get a notice, we contact the Kia dealerships in our area for repairs. Every time we have tried to bring in our vehicle for safety recall repairs, the dealership has made it impossible to do so. For example, when we called to make an appointment for one recall notice, we were told that no action was needed unless we heard a loud banging noise coming from the engine. We stated that we heard weird noises but not a loud banging. We were told that the dealership cannot do repairs unless we show evidence of the banging. Also, there have been electrical problems with the car since we bought it – the buttons malfunction, the airbag light is always on, etc. This was not regarded as evidence of need for repairs. For another recall notice, we were told that the repairs could not be completed because they didn't have the parts. We received the Safety Recall Number 21V331 on Friday July 17 and have tried repeatedly to contact Kia of Cerritos in order to make an appointment for repairs. The dealership does not answer their phones in the service department. At 2:30 July 19, I got through to someone in the service department. He said he would make an appointment to complete recall repairs but instead put us on hold and transferred us to a full voicemail box. We are very worried about the safety of our Kia Sorrento. This is our family car. Given the ongoing recalls and history of Kia failing to provide safety repairs, I think this may qualify for the Lemon Law. This recall notice indicates that an engine fire may occur. The airbag light is continuously on. I am concerned for the safety of my family. We do not feel safe. I have contacted KIA Consumer Assistance Center and opened a Case #14271977 but they have failed to reply.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426469July 26, 2021
ENGINE AND ENGINE COOLING
The contact owns a 2014 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle was shaking, and a loud knocking sound was coming from the engine. The contact pulled over on the side of the road and the vehicle loss motive power. The vehicle was towed to the dealer and diagnosed that there was rod bearing wear and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact was relating the failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The failure mileage was 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426495July 26, 2021
STRUCTURE:BODY
Pealing paint on roof at windshield and along passenger pillar. Reported same to Kia dealership at which they confirmed the paint pealing is an issue, but they would not repair due to vehicle being outside paint warranty period. There is currently no safety concern, however if the roof at the windshield rusts through, the structural integrity of the vehicle will be compromised.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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