Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#11267083October 8, 2019
UNKNOWN OR OTHER
COLD START CHATTER... KIA ISSUED A REDESIGNED PARTS. BECAUSE OF A BAD DESIGN ISSUE ON THIS PROBLEM..I FEEL IF THE IS AN ISSUE WITH THE ENGINE AND CREATES THIS TYPE AN ISSUE IT CA BE A PROBLEM. IT MAKES THE NOISE EVERYTIME I START IT AFTER IT SETS FOR LONG PERIOD..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265789October 2, 2019
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AIR BAG LIGHT HAS COME ON AND WILL NOT GO OFF. ALL OF THE CONTROLS ON THE STEERING WHEEL HAVE STOPPED WORKING, AND THE FUEL DOOR BUTTON HAS ALSO STOPPED WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258445September 26, 2019
STRUCTURE:BODY
DRIVER SIDE DOOR HANDLE DOES NOT OPEN DOOR FROM OUTSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258173September 25, 2019
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE MADE A WHINING AND HISSING NOISE THAT THE CONTACT BELIEVED CAME FROM THE ENGINE. THERE WERE NO WARNING INDICATORS ILLUMINATED. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WHILE DEPRESSING THE ACCELERATOR PEDAL. THE FAILURE CONTINUED TO OCCUR DESPITE MULTIPLE ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. WARNER KIA (501 7TH ST, PARKERSBURG, WV 26101, 304-422-3502) WAS NOTIFIED AND STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER 11V258000 (POWER TRAIN). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 138,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258195September 25, 2019
ELECTRICAL SYSTEM
DOORS WILL NOT OPEN FROM THE OUTSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257788September 24, 2019
STRUCTURE:BODY
MAJOR PAINT DEFECT ON HOOD & ABOVE WINDSHIELD. KIA REFUSES TO ISSUE RECALL AND COVER THEIR DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257543September 23, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I WAS DRIVING ON A BUSY HWY MY CAR STALLED OUT ALMOST WAS HIT BY A DUMP TRUCK . THE DUMP TRUCK RAN OFF THE ROAD TO AVOID ME THANK GOD NO ONE WAS HURT AFTER DOING SOME RESEARCH FOUND OUT THIS IS A COMMON PROBLEM THINK IT'S TIME FOR A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256925September 20, 2019
ENGINE
TODAY AS I CHANGED LANES COMING TO A RED LIGHT MY CAR JUST SHUT OFF WITH NO INDICATION. I WENT TO PRESS THE GAS TO GO AND LOOKED DOWN WHEN I WOULDN'T MOVE AND THE BATTERY AND OIL LIGHT WAS ILLUMINATED. I HAD TO PUT IT IN PARK AND TRIED CRANKING IT SEVERAL TIMES BEFORE IT CRANKED BACKED UP. JUST HAD A CLOCKSPRING FOR AIRBAG REPLACED JUST DAYS AGO AND NOW THE AIRBAG LIGHT IS BACK ON. THIS IS SERIOUSLY DANGEROUS AND I AM NOW SCARED OF MY CAR AS IT COULD STALL OUT ANYWHERE AND CAUSE A WRECK. THIS IS DEFINITELY A SAFETY ISSUE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11256224September 17, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF A TECHNICAL SERVICE BULLETIN UNDER NHTSA ID NUMBER: 10164382 (AIR BAGS, EQUIPMENT). THE VEHICLE WAS TAKEN TO TAYLOR KIA OF TOLEDO (6300 CENTRAL AVE, TOLEDO, OH 43615, (419) 842-8811) WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE WARRANTY BECAUSE THE OCCUPANT CLASSIFICATION SENSOR MAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 68,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255466September 14, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, SUSPENSION
MY DRIVER SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. I HAVE TWO SMALL CHILDREN AND I'M AFRAID TO PUT CHILD LOCK ON BECAUSE THIS IS A COMMON PROBLEM ACCORDING TO MY RESEARCH. I HAVEN'T GOTTEN A RECALL FOR THIS PROBLEM AND IT MAKES FOR A VERY DANGEROUS MAYBE DEATHLY SITUATION. HORN DOESN'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255341September 13, 2019
STRUCTURE:BODY
KIA SORENTO 2011 DOOR HANDLES KEEP COMING APART IN OUR HANDS WHEN JUST OPENING DOORS 'NORMALLY' (I.E.- NO JERKING FORCES USED, JUST NORMAL OPENING FORCE !!!) KIA MUST BE HELD ACCOUNTABLE FOR THESE ABSURD 90% PLASTIC DOOR HANDLES ! THIS IS THE 3RD TIME - WE ARE NOT GOING TO KEEP PAYING KIA DEALER TO FIX HANDLES ! US GOV'T MUST GET INVOLVED IN THIS!WHAT KIND OF BOGUS DESIGN USES PLASTIC HANDLES? PLEASE MAKE THIS ISSUE KNOWN TO PROPER GOV'T AGENCIES & KIA 🧐THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254756September 11, 2019
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, SUSPENSION
MY TIRES FEEL AS IF THEY ARE GOING TO FALL OFF, ALSO EVERY SMALL BUMP I HIT FEELS AS IF I HIT A BIG POTHOLE OR A OBJECT WHEN THAT'S NOT THE CASE AND MY WHEELS POP AS I TURN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254451September 10, 2019
AIR BAGS, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I BROUGHT MY VEHICLE INTO KIA FOR SEVERAL RECALLS. ONE WAS THE DOOR LOCKS BEING FAULTY. I SAID I HAD NO PROBLEMS BUT THEY DECIDED TO REPLACE THEM ANYWAY. NOW MY REAR DOOR LOCK IS BROKEN. THE OTHER ISSUE IS WHEN ACCELERATING THE ENGINE REVS. IT ONLY HAPPENED A COUPLE OF TIMES AT FIRST, BUT NOW IT HAPPENS EVERY TIME I DRIVE. IT SEEMS LIKE THE PEDAL IS GETTING STUCK. MY LAST ISSUE IS THE AIR BAG. I WAS REAR ENDED ON THE HIGHWAY AND PUSHED INTO THE CAR IN FRONT OF ME. THE WHOLE FRONT END WAS BANGED UP AND THE AIRBAG NEVER OPENED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11254549September 10, 2019
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
KIA WAS PURCHASED LESS THAN A YEAR AGO. THIS IS THE THIRD TIME IT WAS TAKEN TO A DEALERSHIP TO GET CHECKED. CAR ENGINE LIGHT COMES ON AND LOSES POWER AND KEEPS GOING INTO LIMP MODE. IT IS A SAFETY HAZARD AND MUST BE DEALT WITH. TODAY WHILE IN THE PASSING LANE CAR LOST ALL POWER AND WOULD NOT MOVE. I WAS DRIVING ABOUT 45MPH AND IT WOULDN'T GO . A TRACTOR TRAILER WAS SPEEDING BEHIND ME AND NEARLY REAR ENDED ME AS I WAS IN THE PASSING LANE AND COULDN'T MAKE IT GO AGAIN TO PULL OVER. WHEN I EVENTUALLY GOT IT TO PULL OVER IT WAS IDLING HIGH AND DID NOT SOUND RIGHT. MECHANIC CAME AND PLACED VEHICLE ON COMPUTER AND AGAIN THREE CODES CAME UP INCLUDING ENGINE POWER FAILURE AND LIMP MODE. I COULD HAVE BEEN SERIOUSLY INJURED DUE TO KIAS LACK TO REPAIR THIS DEFECT AND THIS COULD BE A LAWSUIT WAITING TO HAPPEN. I WANT TO BE REIMBURSED FOR REPAIRS OR AN ALLOWANCE TOWARD A NEW VEHICLE PURCHASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253490September 5, 2019
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
ON FRIDAY EVENING 30 AUGUST WHILE DRIVING AT HIGHWAY SPEED ON I-66 IN NORTHERN VA THE HOOD INEXPLICABLY OPENED UP ON OUR 2011 KIA SORENTO. THE SECONDARY HOOD LATCH HAD APPARENTLY FAILED AND THE HOOD VIOLENTLY SMASHED AGAINST THE WINDSHIELD AND ROOF. BY SOME MIRACLE, THE WINDSHIELD DID NOT SHATTER AND I WAS ABLE TO GET THE VEHICLE TO THE SHOULDER ON A NOTORIOUSLY CONGESTED AND ACCIDENT-PRONE HIGHWAY WITHOUT CAUSING AN ACCIDENT, THUS PREVENTING INJURY OR DEATH TO MYSELF AND OTHERS. WHEN KIA CONSUMER ASSISTANCE (CA) OPENED ON 3 SEPTEMBER (AFTER LABOR DAY) I FILED A CASE (#13336462). I HAD CONFIRMED ONLINE THAT THERE WERE NO OPEN RECALLS ON OUR SORENTO BUT NOTED THERE WAS A RECALL (SC134) ON THE 2006-2014 KIA SEDONA HOOD LATCH BECAUSE OF THE DANGER OF THE HOOD OPENING WHILE DRIVING THAT COULD RESULT IN A CRASH. I DROVE THE SORENTO TO OURISMAN KIA IN CHANTILLY, VA WHERE THE SERVICE DEPARTMENT CONFIRMED THE HOOD LATCH HAD FAILED AND REPORTED THIS TO KIA CA. DESPITE OWNING 3 KIA VEHICLES AND CALLING TO SPEAK WITH 3 DIFFERENT INDIVIDUALS AT KIA CA (LISA, ANNETTE, JEREMY) AS NOBODY WOULD RETURN OUR CALLS TO PROVIDE UPDATES OVER 3 DAYS, NONE OF THESE FACTS ABOUT THE POTENTIAL LETHAL VULNERABILITY MATTERED TO KIA WHO REFUSED TO COVER THE COST OF REPAIRS BECAUSE OUR 2011 SORENTO IS OUTSIDE OF THE 100,000 MILE WARRANTY BY 18,000 MILES. KIA CA DID NOT CARE THAT THE SAME FAULTY PART WAS ALREADY RECALLED ON A DIFFERENT KIA VEHICLE. KIA CA APPEARED UNCONCERNED WITH THE VERY REAL POSSIBILITY THAT THEIR FAULTY PRODUCT CAN CAUSE SERIOUS INJURY AND EVEN DEATH. THANK GOD MY WIFE OR CHILDREN WERE NOT DRIVING THE SORENTO AT THE TIME OF THE HOOD LATCH FAILURE. I IMPLORE THE NHTSA WORK TO HOLD KIA ACCOUNTABLE TO RECTIFY THIS VERY DANGEROUS SITUATION AND EXTEND THE HOOD LATCH RECALL TO THE 2011 KIA SORENTO BEFORE THERE ARE INNOCENT VICTIMS. PLEASE DON'T LET KIA MEAN 'KILLED IN ACCIDENT.'
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253261September 4, 2019
POWER TRAIN
I BOUGHT THE CAR NEW AND AS SOON AS I HIT 60,000 MILES IT BECAME ALMOST UN DRIVABLE ON THE HIGHWAY. WHILE IN DRIVE AND UPWARDS OF 50 MPH THE VEHICLE COMPLETELY LOSES POWER AND THE GAS PEDAL BECOMES UNRESPONSIVE. CAN NOT ACCELERATE AT ALL. I HAVE TO PULL OVER AND SHUT THE VEHICLE OFF BEFORE IT WILL ACCELERATE AGAIN. IT HAS ALMOST GOT ME INTO MANY CRASHES, MORE THAN I CAN COUNT. I HAVE TAKEN IT TO KIA, THEY WILL NOT DIAGNOSE. HOWEVER A RECALL WITH AN IDENTICAL PROBLEM TOOK PLACE FOR THE SAME MODEL YEAR BUT MINE WAS MANUFACTURED 2 MONTHS OUT OF THEIR RECALL DATES SO I'M S OUT OF LUCK? MANY PEOPLE REPORT THE SAME MALFUNCTION. KIA KNOWS ABOUT THE PROBLEM BUT WILL NOT EVEN DIAGNOSE THE SPECIFIC PROBLEM SO I CAN GET IT FIXED. THE DEALER TRIED TALKING ME INTO TRADING IT IN FOR A NEW ONE AND THEY WOULD FIND THE PROBLEM AND FIX IT. I TOLD HIM I WILL NEVER OWN A KIA AGAIN. IT IS A DANGER TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252733September 2, 2019
ENGINE, POWER TRAIN, SUSPENSION
TRANSMISSION PROBLEMS LIKE NOT GETTING INTO GEAR OR JERKING WHEN SHIFTING AND ENGINE SEEM TO LOOSE POWER OR NOT HAVE ENOUGH ALSO THERE IS A NOISE THE A/C MAKING A RATTLING NOISE AND VIBRATING .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252756September 2, 2019
AIR BAGS
FRONT PASSENGER SEAT OCCUPANT AIRBAG SENSOR MAT FAILED. THE AIRBAG LIGHT CAME ON WITHOUT CAUSE. TOOK THE CAR TO THE DEALERSHIP AND THEY DIAGNOSED THE PROBLEM. MY RESEARCH SHOWS THAT THIS IS A SYSTEMIC PROBLEM WITH KIA'S. MANY KIA'S HAVE ALREADY BEEN RECALLED. IT DOES NOT APPEAR THAT THIS MODEL HAS BEEN RECALLED AS OF YET. PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252590August 31, 2019
ENGINE, POWER TRAIN
IN NOVEMBER 2015 HAD MAJOR OIL LINE FAILURE, DEALERSHIP REPLACED OIL PRESSURE SWITCH. IN DECEMBER 2017 HAD MAJOR OIL LEAK, DEALERSHIP REPLACED OIL PRESSURE SWITCH. JUNE 2019 CHECK ENGINE LIGHT ACTIVATED UPON PUTTING VEHICLE IN PARK. TOOK IT TO KIA DEALERSHIP AND THEY FOUND PIECES OF BEARING IN THE BOTTOM OF OIL FILTER HOUSING. KIA DEALERSHIP RECOMMENDED REPLACEMENT OF BANK OIL CONTROL VALVE AND ULTIMATELY REPLACEMENT OF ENGINE. VEHICLE ONLY HAS 86,600 MILES ON IT. KIA DEALERSHIPS NOT INTERESTED IN BUYING VEHICLE AND QUOTE ME APPROXIMATELY $6,000 TO REPLACE ENGINE. I SUSPECT THIS MAY BE SAME ISSUE KIA HAD WITH 2012 SORRENTOS WHICH LED TO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252265August 29, 2019
ELECTRICAL SYSTEM
DROVE TRUCK TO BANK AND NOW THEY ARE TELLING ME THAT MY BCM BODY CONTROL MODULE IS BAD. I HAD A TOW TRUCK DRIVER TELL ME THAT I WAS THE 10TH VEHICLE HE HAS PICKED UP WITH THE SAME PROBLEM. MY VEHICLE WAS STATIONARY IN A PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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