Kia Sorento Complaints (2017)

808 consumer complaints on file.

#11501892January 15, 2023
ELECTRICAL SYSTEM, STEERING
The steering wheel seems to get stuck with prolonged straightforward driving such as highway trips. When attempting to make slight correction in steering the steering wheel seems to stick requiring increased force to move the steering wheel which results in over correction. Power steering malfunction, it is available for inspection upon request. Potential steering problem resulting in crash. No. Problem described to dealer service center, no problems found upon routine service screening. No.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501024January 10, 2023
ENGINE
Excessive motor oil consumption leading to a cylinder 2 misfire resulting in a new motor needing to be purchased. The car is less than 5 years old. I purchased the car in 2018 with 13,000 miles and preformed all regularly scheduled auto maintenance and all of KIA’s recalls and advised KIA on multiple occasions that there was excessive oil consumption. Driving down the highway the car began to shake uncontrollably and the check engine light illuminated. The car was pulled over at an auto zone where it was advised of the cylinder 2 misfire. The car was then towed immediately into the Greensboro KIA dearlership for formal diagnosis of the issue. At which point the dealership called and advised all tests were performed and this repair would require a new motor for a total of $11000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501139January 10, 2023
ENGINE
My 2017 Kia Sorento check engine turn on so I took it to the dealer. The dealer told me that it was the sensors and that the warranty would cover it. A few days later they told me they needed to change the engine. They also said that they needed the oil changes receipts. I send the receipts that I had in the moment, but the warranty needed more receipts. The lady from the dealer told me to call KIA to see what else they need it to approve the warranty to replace the engine. Another lady from KIA told me they need it 11 receipts in total to approve the warranty. I send the rest of the receipts which makes 11 receipts and they still don't want to replace the engine. I call the lemon law to see if they could help me and they told me because I never had any problems with the vehicle and it needs 2 or more problems with the engine, but they told me that KIA has a collective lawsuit for that are engines 2.0 and 2.4 and I have 2.4 on my Kia Sorento.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500839January 9, 2023
STEERING
The steering is "Sticky" or feels like it gets stuck in a "Notch" while driving down the road. It is most noticeable at highway speeds and happens every trip to town. When the steering sticks is causes an overcorrection. This overcorrection is getting worse with time. I have yet to take it to the shop for inspection. No warning lamps or codes are currently present.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500873January 9, 2023
ENGINE
The 2.4 liter engine is using in excess of 4 quarts oil in less than 4000 miles. Kia corporation suggest to keep putting oil in engine until an internal failure. Then the engine will need replacing. The dealership willfully sold this under a Certified Pre-owned status. Which I think should be considered fraud. With Kia knowing they had the oil consumption issue prior to purchase. The vehicle was purchased Jan 23,2021 with 34,912 miles on it. It currently has 58921 miles on it. First began noticing the usage Dec 27 2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500578January 7, 2023
ENGINE
Engine seized after driving under 2000 miles after oil change from Kia dealership
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499337December 29, 2022
ENGINE
I bought my Sorento new in 2017 and had been taking it in to the dealership for regular maintenance. It started drinking oil a few months ago and an in-warranty oil consumption test was done. It's still using a lot of oil AND now it has a bad cylinder and needs a new $5,000 engine. It's out of warranty now and I'm disappointed that regular service appointments over the last five years didn't prevent this. It makes them seem pointless in retrospect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498235December 20, 2022
ENGINE
The contact owns a 2017 Kia Sorento. The contact stated while driving at an undisclosed speed, the vehicle shuddered with the check engine warning light illuminated. The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed. The vehicle was then towed to Kia at Williamsburg (3012 Richmond Rd B, Williamsburg, VA 23185) where it was diagnosed that the engine needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 77,571.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497975December 19, 2022
ENGINE
2017 KIA SORENTO. CONSUMER WRITES IN REGARD TO ENGINE FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497983December 19, 2022
ENGINE, UNKNOWN OR OTHER
Excessive oil consumption causing engine to misfire- needing spark plugs replaced with low mileage. Adding 2 quarts of oil about every 700 miles. With no solution given to correct issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498009December 19, 2022
STEERING
Steering has a sticky or notchy feel. When going around bends/curves the vehicle proceeds to turn without the need of hands on the wheel. Steering feels like you have to break it out of place, which leads to oversteering out of lane. The issue is constant . Vehicle is not only putting myself at risk, but other drivers if not able to turn or avoid traffic. Problem has been reproduced and confirmed by dealer. Dealer advised to replace entire steering column which is about $2,600. There are no warning lights but issue was noticed after first buying the vehicle. Vehicle has no history of accidents nor indications of damage.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497179December 13, 2022
ENGINE
The engine threw a rod through the block, it is available upon request. I had driven it to my destination earlier that day, it stayed parked until later in the evening as we were getting ready to go we checked the oil and headed on our way. After 10 min of driving on the highway there was a loud ugly clunk noise, lots of smoke coming from the car and the oil and check engine light turned on and shut off, the engine had no power. We started to pull over we began seeing flames coming from under the hood, the engine had caught on fire before we had completely pulled over and come to a stop. It can't be driven anywhere, we found pieces of piston/connecting rod that were broken and mangled in the engine and later found the hole underneath the car at the bottom of the block. Since the fire was out by the time the officer arrived, he gave us an incident report and drove us home. The car wasn't making a weird noise, wasn't driving funny, it had less than 90k miles on it, no warning lights of any kind on the dash were on until mid accident but they turned off as fast as they came on. It was the LAST thing we expected to happen considering the mileage and no warnings or any kind before that night. Opened a case with Kia Customer Care Center and was told my case was escalated to nationals and they would reach out to me, I called back several times as they didn't have a number to give to me and each time I called i was told there was no update, there is still currently no update or anything, I had to call to reopen my case because an employee had closed my case-reason unknown.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11496576December 8, 2022
TRAILER HITCHES
The contact owns a 2017 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496441December 7, 2022
TRAILER HITCHES
The contact owns a 2017 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496238December 6, 2022
VISIBILITY/WIPER
2nd rear section (non-movable portion) of Panoramic glass shattered while driving. No road debris is possible due to roof rack being on car which would prevent road debris or falling material. It simply shattered like temperature differential shatter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496175December 5, 2022
STEERING
Steering is sticky, it holds then releases.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495746December 2, 2022
ENGINE
The contact owns a 2017 Kia Sorento. The contact stated while driving 40 MPH, the vehicle began to stall. The contact stated that the low oil warning light was illuminated. The contact was able to park on the side of the road. The vehicle was not drivable. The contact towed the vehicle to CarMax, where they completed an oil consumption test and associated the failure with an unknown engine recall. The contact was referred to a local dealer for the recall repair. The contact towed the vehicle to a local dealer but was informed that the VIN was not included with the unknown recall on the engine. The contact towed the vehicle back to CarMax and was informed that the engine needed to be replaced. The vehicle was not repaired. The contact towed the vehicle to a second local dealer: Greenway Kia East (8701 E Colonial Dr, Orlando, FL 32817: (407) 678-1717), and was informed that the vehicle needed to be diagnosed at their location; however, she declined due to the cost. The vehicle was not diagnosed or repaired. The contact towed the vehicle back to CarMax. The vehicle was not repaired due to a backorder on the engine. The manufacturer had not been informed of the failure. The failure mileage was 60,411.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495645December 1, 2022
POWER TRAIN
Car is jerking into 2nd gear while driving which causes tension on neck and back. Transmission also slips while accelerating. TCM needs to be updated but dealership can't do it without a notice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495678December 1, 2022
EXTERIOR LIGHTING
Headlights and dash lights will suddenly and randomly turn off while driving when using auto setting. Have experienced this multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495680December 1, 2022
FUEL/PROPULSION SYSTEM
Vehicle shuttered and died while driving 65mph down highway. Dealer service indicated cause was due to fuel pump failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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