Kia Sorento Complaints (2014)

988 consumer complaints on file.

#11445470December 29, 2021
ENGINE
The contact owns a 2014 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle overheated without warning. The contact added coolant. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the engine needed to be replaced. The vehicle was repaired however, the failure recurred. The check engine warning light was illuminated. The vehicle was taken to another local dealer Nationwide KIA (1600 York Rd, Lutherville-Timonium, MD 21093, (410) 561-9000) where it was diagnosed that the spark plugs needed to be replaced. The contact sent an email to the manufacturer however, they failed to respond. The vehicle was not repaired. The contact stated the failure was related to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The approximate failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445103December 27, 2021
ENGINE
The contact owns a 2014 Kia Sorento. The contact stated that while driving in the city at an unknown speed, the vehicle shut off without warning. The contact restarted the vehicle and drove home. The contact then drove the vehicle to a dealer where she was informed that the engine block had cracked which resulted in engine failure. The contact stated that prior to the failure, she had maintained pristine care of the vehicle. Additionally, a month prior to the failure, the same dealer informed her that the engine was in great shape after a routine oil change. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 144,688.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444777December 22, 2021
UNKNOWN OR OTHER
The paint began peeling approximately 2 years ago and Kia refused to cover the repair fee.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443989December 16, 2021
STRUCTURE:BODY
Paint is peeling on hood, roof and both sides of windshield supports.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443590December 13, 2021
EXTERIOR LIGHTING
Head lamps stopped working on low beams when driving at night, high beams still work, no warnings were indicated and lights still will not work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442997December 7, 2021
AIR BAGS
The contact owns a 2014 Kia Sorento. The contact stated that after turning on the vehicle the air bag warning light illuminated and remained illuminated. The vehicle was taken to the local dealer and diagnosed with a clockspring failure. The vehicle was repaired however, after several months the failure recurred. The contact took the vehicle back to the local dealer who inspected the vehicle and stated that the clockspring was damaged and needed to be replaced. The contact was informed that the part to repair the vehicle was not available and had to be ordered. The contact was concerned that the failure would recur after replacing the clockspring. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440779November 17, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
Pearl White paint delaminating on A-pillar of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439492November 5, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
THE PAINT IS COMING OFF OF THE VEHICLE. THE PAINT PEELS OFF IS NOT BONDING TO THE METAL AT ALL.. COMES OFF IN SHEETS . RESULTING IN BARE METAL THAT CAN RUST AND CAUSE VEHICLE TO DETERIOATE. VEHICLE IS PEARL WHITE IN COLOR AND THIS SEEMS TO BE AN ON GOING ISSUE WITH THIS COLOR AND THIS MANUFACTUER OF VEHICLES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439161November 3, 2021
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
I was driving on the high way and took an exit. I started to smell something from my car so I turned it off at a stop light. I looked briefly at the dash but no lights where on. Then I saw smoke coming from the hood of my car. So I put my emergency flashers on and got out within seconds of getting out the smoke turned to flames so I called 911. Entire front of my car was in flames and a couple small explosions happend I believe the first one was the air bags but the second sent my hood flying upwards. My entire inside of the car was chard by the time the fire rescue showed up. There was a line of traffic behind me that stretched close to a mile since it was during traffic night. I didn’t have enough time to pull the car over safely without the risks of being inside the car while it had fully ignited. The fire men had to get people and cars away from my car. I don’t know what failed or what happens but the fire started from under the hood. The car is pretty badly burnt so I don’t think there’s a way to examine anything. It is a total loss. Upon googling I’ve noticed a few more reports of Kia 2014 Sorentos catching fire. I don’t know which component caused it so I can’t say if it had been examined at all. It also happens extremely fast and I didn’t have any warning as to a fire breaking out. If I had stayed in the car to drive it to a safe clearing I would have been caught in the blaze. The only light that came on was tier pressure, which had come on a few days prior. No other warning lights came on. Not even during when the smoke appeared. The only thing that warned me was a strange odor right before I saw the smoke.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11438909November 1, 2021
ENGINE
The contact owns a 2014 Kia Sorento. The contact stated that while driving at 40 - 50 MPH, the vehicle decelerated inadvertently and was shaking. The vehicle lost motive power. The vehicle would not restart. The vehicle was towed to the dealer and diagnosed with an engine failure. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438957November 1, 2021
STRUCTURE:BODY
I have a pearl white 2014 kia sorento with 46000 miles on it and the paint is peeling off my car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438687October 29, 2021
EXTERIOR LIGHTING
The lighting (headlights) on low beam are very poor. We live in a rural area and the lighting supplied by the headlights is very poor, making it hard to see items in the road and curves. Turning a corner and staying on the road can be problematic. The lighting forces driver to drive with high beams on to attain minimally sufficient lighting. The bulbs have been replaced with no increase in forward visibility. I should have reported this earlier, but now I feel unsafe in this vehicle at night and we drive it less. These are projector style and they do not go very far in front of the car. A quick check on the web, of Kia Forums show that this is a common complaint, some have the bulbs going out regularly. The Kia forums also mention changing the bulbs to non DOT approved items and other modifications.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438474October 28, 2021
EXTERIOR LIGHTING
the low beam headlights are so dim it is a safety concern. new bulbs do not help!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438023October 25, 2021
VEHICLE SPEED CONTROL:CRUISE CONTROL
The white pearl paint is rapidly chipping off from the roof above the drivers seat. This is a very common and know issue on all Kia Sorento's beginning in 2011 into the latest models with White Pearl paint. There are multiple forum postings and Facebook groups discussing this issue. Separately, all steering wheel control buttons have stopped working (volume, radio tuner, cruise control, etc.). Before the controls completely went out the cruise control was extremely dangerous to use and would speed up on continuously on its own without driver input. Pressing the deceleration button would also make it accelerate if cruise control was set.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438092October 25, 2021
STRUCTURE:BODY
Snow pearl white paint is peeling rapidly all around vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437975October 24, 2021
ENGINE
When starting up the vehicle it has a cold start & the cold start can last longer then the vehicle warming up. You can hear the engine components inside while it’s warming up. After staring it up it seems like there is no oil in the vehicle, which it eats oil up which is uncommon
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437288October 19, 2021
STRUCTURE:BODY
At first, I thought it was due to normal wear on the vehicle. And would need a touch of paint job. I started seeing other vehicle with the same areas of paint issues on the road as mines. 2014 Kia Sorento LX - Pearl White paint peeling around windshield and off hood. Bubbles started forming form under paint and paint blisters and peels away quickly in large chunks from vehicle. Went to dealership and they told me paint is only under warranty for 36k miles, but after seeing all the complaints online with white Sorento, I realized there is a problem with KIA paint. However, they suggested calling Kia directly. When calling them they have no recall for this paint issue that has been caused by a defect in the paint that for some reason happens after their 36k miles warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437368October 19, 2021
EXTERIOR LIGHTING
I own a 2014 Kia Sorento LX and a short time ago, on a drive from NC to FL, the headlights started to fail. One day it was the low beam on the driver side and then it was the high beam on the passenger side. It varied and was random. I would have the bulbs replaced or replace them myself. After time, the "eyelash" went out on one side as well. One evening, driving home, all of the headlights went out and I drove the remaining distance with my hazards on. When I pulled into the driveway, some of the lights came back on. After this, I took it to the dealer and they it was a short and it would cost +/- $2,500 to replace the assembly on both sides. Since then, I have had 3rd parties look over the vehicle and it was always the same answer, "we have no idea of what causes this." The lights have only totally went off 2 or 3 times after the initial time. I have been replacing bulbs on a regular basis and the road does not "light up" without the high beams on, even immediately after changing the bulbs. I have even changed a bulb twice in one day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436576October 13, 2021
STRUCTURE:BODY
Paint is just falling off the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436667October 13, 2021
ENGINE
The contact owns a 2014 Kia Sorento. The contact stated that while operating the vehicle, a knocking noise was present coming from the engine and the engine experienced excessive oil consumption. The local dealer and manufacturer were notified of the failure and an oil consumption test was performed but no failure was identified. The failure mileage was 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Kia Sorento