Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#11279369November 11, 2019
ELECTRICAL SYSTEM
DRIVER SIDE REAR PASSENGER DOOR DOES NOT OPEN FROM THE OUTSIDE. WHEN CHILD LOCK IS ENGAGED, THE DOOR CANNOT BE OPENED. DEALER INDICATED POSSIBLE ACTUATOR FAILURE. VEHICLE HAS 106,000 MILES AND IS OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11279278November 10, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
WE HAVE REPLACED THE BRAKES SEVERAL TIMES AND THE CALIPERS AS WELL. NOW WE ARE HAVING ISSUES AGAIN WITH THEM. WE SEE THAT THERE HAS BEEN A RECALL FOR THIS ISSUE. THIS HAPPENED IN 2017, 2018, AND NOW AGAIN IN 2019. TWO OUT OF FOUR OF OUR DOORS WILL NOT OPEN FROM THE OUTSIDE, WE SEE THERE IS ALSO A RECALL FOR THIS ISSUE. PLEASE ADVISE US HOW WE GO ABOUT GETTING THESE RECALLS FOR OUR VEHICLE AS WE ARE TIRED OF PUTTING OUT MONEY WHEN WE SHOULDN'T HAVE TO REPEATEDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278638November 7, 2019
AIR BAGS, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
CLOCK SPRING MALFUNCTION CAUSING AIRBAG LIGHT TO ILLUMINATE ON DASH. STEERING WHEEL CONTROLS DO NOT WORK. THIS IS A CONSTANT AND DAILY ISSUE. IT HAPPENS WHILE DRIVING AS WELL AS PARKED. LOW BEAM SOCKET MELTED. SINCE BEEN REPLACED BY ME. BOTH ISSUES ARE UNDER A RECALL BUT MY VIN IS NOT LISTED. MY VEHICLES YEAR MAKE AND MODEL ARE LISTED IN A CURRENT RECALL BUT MY VIN DOES NOT FALL WITHIN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278287November 5, 2019
ELECTRICAL SYSTEM, STEERING, EXTERIOR LIGHTING
VEHICLES INTERIOR LIGHTS, INTERIOR DASH LIGHTS, HEADLIGHTS AND OTHER PANEL LIGHTS CLICK AND FLICKER OFF AND ON DURING VARIOUS PERIODS OF TIME. THE HEADLIGHTS STAY OFF FOR A FEW SECONDS AND REPETITIVELY AT RANDOM TIMES. THIS HAS OCCURRED BOTH EARLY IN THE MORNING, IN THE EVENINGS, IT ALSO HAPPENS JUST IN THE MIDDLE OF THE DAY TO THE DASH LIGHTS AND WITH THE CLICKING. THIS HAS OCCURRED IN WINTER AS WELL AS SUMMER. ORIGINALLY IT ONLY OCCURRED WHEN IT WAS RAINING, NOW IT OCCURS DAILY. THIS HAS OCCURRED WHEN THE VEHICLE HAS BEEN IN PARK AND WHILE DRIVING ON HIGHWAYS, ON BACK ROADS, ALSO AT STOP LIGHTS OR A STOP SIGN. THE CLICKING HAS ALSO OCCURRED WHEN THE VEHICLE HAS BEEN OFF, IT WILL START MAKING CLICKING NOISES COMING FROM THE DASH AREA, THE SAME NOISE AS IT MAKES WHEN THE HEADLIGHTS AND INTERIOR AND DASH LIGHTS FLICKER WHEN IT IS ON. ALSO AFTER HAVING A RECALL REPAIRED I AM STILL HAVING PROBLEMS WITH THE ENGINE START STOP NOT STARTING, AS WELL AS THE DOORS NOT UNLOCKING WITH THE KIA REMOTE OR BY PUSHING THE BUTTON ON THE EXTERIOR HANDLE. THE VEHICLE HAS ALSO LOST STEERING CONTROL DURING EXCESSIVE RAIN. THIS OCCURRED ON A SIDE STREET WHILE I WAS ATTEMPTING TO TURN OFF OF A MAIN ROAD ONTO A SIDE ROAD THE VEHICLE WOULD NOT TURN. IT PROCEEDED TO GO AT A DIAGONAL, ONLY PARTIALLY TURNING INTO A FRONT LAWN DURING THE TURN. IT WAS RAINING WHEN THIS OCCURRED. I KNOW THERE HAVE BEEN OTHER ISSUES WITH THE PHANTOM HEADLIGHTS IN OTHER KIA MODELS. AND THEY ARE NOT FIXING THE ISSUE, THEY ARE SAYING IT IS NOT OCCURRING. ALSO THEY ARE SAYING THEY NEED TO REPLACE A PART THAT COST $400 BUT IT MAY NOT FIX THE ISSUE. I HAVE LEFT THE MANAGER A MESSAGE AT THE KIA IN MYRTLE BEACH AND HAVE ASKED FOR A GOOD FAITH REPAIR AND I HAVE NOT HEARD BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278050November 4, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START AFTER MULTIPLE ATTEMPTS WITHOUT WARNING. ONCE THE VEHICLE STARTED, IT SHUT OFF WITHOUT WARNING WHILE IDLING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT ABOUT NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE CONTACT HAD THE VEHICLE TOWED TO FUCCILLO KIA OF CLAY (3885 NY-31, LIVERPOOL, NY 13090) WHERE IT WAS REPAIRED PER THE RECALL. SIX MONTHS LATER, THE FAILURE RECURRED WITHOUT WARNING. THE CONTACT HAD NOT NOTIFIED THE MANUFACTURER OF THE MOST RECENT FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277516November 1, 2019
ELECTRICAL SYSTEM
JUST WHEN THE WARRANTY RAN OUT THE DRIVER SIDE REAR DOOR LOCK ACTUATOR QUIT WORKING. THE DOOR CANNOT BE OPENED FROM THE OUTSIDE. IF CHILD LOCK IS PUT ON, THEN THE DOOR CANNOT BE OPENED FROM EITHER THE INSIDE OR THE OUTSIDE BLOCKING EGRESS FOR THAT REAR PASSENGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271523October 28, 2019
STRUCTURE:BODY
THE DRIVER SIDE DOOR ON MY 2011 KIA SORENTO LX WILL NOT OPEN. IF THE KEY FOB IS PRESSED AND ALL THE OTHER DOORS OPEN, THAT DOOR WILL NOT OPEN. I CHECKED THE CHILD PROOF LOCK TO SEE IF IT WAS ENGAGED OH, IT WAS NOT. A MERE COUPLE OF DAYS, PERHAPS A WEEK PRIOR TO FINDING THIS PROBLEM OH, I HAD THE RECALL FIXED ON PASSENGER SIDE FRONT DOOR DUE TO THE SAME PROBLEM. HOWEVER, I WAS INFORMED BY BOTH THE LOU FUSZ KIA SERVICE DEPARTMENT IN ST LOUIS AND CONSUMER AFFAIRS KIA THAT THERE WERE NOT ANY RECALLS WITH REAR DOOR LOCKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271215October 26, 2019
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
VEHICLE WAS PARKED IN THE GARAGE AND STATIONARY. WHEN TRYING TO START THE VEHICLE USING THE KEY-LESS IGNITION, DASH AND INTERIOR LIGHTS STARTED TO FLICKER IN THE VEHICLE AND RELAYS START TO CLICK. LOCKS WOULD NOT OPERATE NOR COULD I SHIFT INTO NEUTRAL, STARTED TO SMELT BURNING, PUSHED IGNITION BUTTON TO SHUT DOWN. WOULD NOT SHUT OFF, ELECTRICAL KEPT CYCLING LIKE IT WAS TRYING TO START ON ITS OWN, HAD TO DISCONNECT THE BATTERY TO SHUT DOWN THE CAR. STARTER SOLENOID NEVER ENGAGED AT ANY TIME NOR DID THE ENGINE TRY TO TURN OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270867October 24, 2019
AIR BAGS, UNKNOWN OR OTHER
THE AIRBAG LIGHT IS ON AND THE STEERING WHEEL CONTROLS FOR VOLUME AND BLUETOOTH DO NOT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270543October 23, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR RAN FINE. DROVE TO STORE. GOT OUT OF STORE. CAR WOULDN'T START. HAD SO.EONE CHECK BATTERY .BATTERY WAS GOOD.12.5 . HAD THEM CHECK THAT WIRES WHERE TIGHT ON BATTERY AND THEY WHERE. STILL NO POWER TO CAR. LEFT CAR AT STORE . CAME BACK NEXT DAY AND CAR STARTED UP LIKE NOTHING WRONG. THIS HAS HAPPEN TWICE SINCE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270143October 22, 2019
UNKNOWN OR OTHER
AS I WAS DRIVING HOME AT 35 MPH ACROSS A BUSY BRIDGE IN THE CITY WHAT SOUNDED LIKE A BOMB WENT OFF AND THEN SHARDS OF GLASS POURING INTO THE CAR AND ALL OVER ME. MY SUN ROOF HAD EXPLODED AND FOR NO APPARENT REASON. NO KNOWN CRACKS OR CHIPS WERE EVER PREVIOUSLY NOTICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269333October 18, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE RECALL REPAIR WAS PERFORMED. WHEN THE BRAKES WERE APPLIED, THE GEAR SHIFTER FAILED TO MOVE FROM THE PARK POSITION. THE VEHICLE ALSO FAILED TO START PROPERLY. THE CONTACT HAD TO USE THE STARTER INHIBITOR TO START THE VEHICLE. THE CONTACT STATED THAT THE FAILURE WAS RELATED TO MANUFACTURER COMMUNICATION NHTSA ID NUMBER: 10050640 (POWER TRAIN). THE CONTACT CALLED MIKE KELLY KIA (LOCATED AT 254 PITTSBURGH RD, SUITE A, BUTLER, PA 16002, 724-431-2145 ) AND WAS INFORMED THAT BECAUSE THE VEHICLE WAS PREVIOUSLY REPAIRED PER THE RECALL, THEY WERE NOT ABLE TO PROVIDE ANOTHER REPAIR FREE OF CHARGE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269107October 17, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED WHILE THE FOURTH WHEEL WARNING INDICATOR FLICKERED. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WAS DEPRESSED AND CAUSED THE VEHICLE TO OPERATE INDEPENDENTLY. ALSO, THE CONTACT HEARD AN ABNORMAL NOISE WHILE DRIVING THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED TO VISIT A KIA DEALER. THE VEHICLE WAS TAKEN TO MATTHEWS AUTO GROUP (3721 VESTAL RD D, VESTAL, NY 13850, (607) 584-5354) WHERE IT WAS DIAGNOSED THAT THE CRANKSHAFT SENSOR NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 213,000. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268860October 16, 2019
ENGINE, FUEL/PROPULSION SYSTEM
WE HAVE TAKEN OUR 2011 KIA SORENTO TO MULITPLE DEALERSHIPS TO GET FIXED. ALL SAY THE ENGINE IS SHOT. THERE IS A SEAL INSIDE THE ENGINE THAT IS MAKING THE VEHICLE NOT WORK. THERE IS MULTIPLE RECALLS FOR OTHER YEARS OF THE KIA SORENTO BUT NOT OURS. THE MECHANICS SAY THAT THIS YEAR AND MAKE HAS HAD MULTIPLE ISSUES WITH THE ENGINE. I AM WONDERING WHEN THIS YEAR WILL BE RECALLED FOR ENGINE ISSUES? WHEN I START THE 2011 KIA IS SPUDDERS AND BLOWS SMOKE OUT THE MUFFLER. I HAVE BEEN TOLD THAT THE WHOLE ENGINE NEEDS TO BE REPLACED. THE SPUDDERING AND SMOKE HAPPENS RIGHT WHEN I START THE VEHICLE. IT IS A 2011 AND I ONLY HAVE 96K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268913October 16, 2019
ENGINE
ENGINE GOT A LOUD NOISE AND THEN CAR SHUT DOWN. THE ENGINE HAS A LARGE HOLE. I WILL HAVE TO GET A NEW ONE. THIS HAPPENED WHILE DRIVING ON 4 LANE STREET. HAD HAVE VEHICLE TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268201October 13, 2019
ELECTRICAL SYSTEM
THE DRIVER DOOR DOESN'T OPEN FROM THE OUTSIDE ANYMORE I HAVE TO GO THROUGH THE BACK AND I HAVE SMALL CHILDREN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268203October 13, 2019
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
EVERYTIME I HIT A LITTLE BUMP IN THE ROAD MY ECO SAVER GOES OFF CAUSING ME TO BURN MORE GAS UNTIL I HIT ANOTHER BUMP TO KNOCK THE SAVER BACK ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268001October 11, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM
I WENT TO THE STORE AND TRIED TO OPEN THE BACK PASSENGER DRIVER'S SIDE DOOR FROM THE OUTSIDE AND IT WOULD NOT OPEN. I THOUGHT THAT THE CHILD SAFETY LOCKS WERE ON SO I WENT INSIDE FROM THE OPPOSITE SIDE AND OPENED THE DOOR. STILL HAVEN'T FIGURED OUT WHY I CAN'T OPEN MY DOOR THEN TODAY THE OTHER SIDE WILL NOT OPEN NOW. BOTH BACK DOORS WILL NOT OPEN FROM THE OUTSIDE, THIS IS A HUGE SAFETY ISSUE. WHAT IF THERE WAS AN ACCIDENT GOD FORBID OR A FIRE AND I HAD MY CHILDREN OR GRANDCHILD IN MY VEHICLE AND COULD NOT GET THEM OUT! KIA NEEDS TO RECALL THIS IMMEDIATELY. LOOKING BACK I CAN SEE A NUMBER OF COMPLAINTS AND THIS IS JUST UNACCEPTABLE. PLEASE HELP WITH THIS ISSUE. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268013October 11, 2019
STRUCTURE:BODY
DRIVERS SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. I MUST EITHER ENTER THE VEHICLE FROM ANOTHER DOOR & CRAWL INTO THE DRIVERS SEAT, REACH IN THROUGH THE WINDOW IF IT'S DOWN (WINTER IS APPROACHING...IT WONT BE DOWN) OR REACH IN FROM THE DRIVERS SIDE PASSENGER DOOR & OPEN THE DRIVERS SIDE DOOR. THE VEHICLE WAS PARKED (OBVIOUSLY). DOOR WAS NOT PREVIOUSLY SLAMMED SHUT PRIOR TO THIS OCCURRING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267403October 9, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE GEAR SELECTOR INDICATOR DID NOT ILLUMINATE AND THE CHECK ENGINE INDICATOR ILLUMINATED INTERMITTENTLY. THE CONTACT ALSO MENTIONED THAT THE ABS, DBC, ESC, AND AIR BAG WARNING INDICATORS ILLUMINATED AND THEN TURNED OFF. WHEN THE VEHICLE WAS TURNED OFF AND RESTARTED, THE FAILURES WENT AWAY. THE CONTACT STATED THAT IT TOOK MULTIPLE ATTEMPTS TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO BOB BELL NISSAN (7900 EASTERN AVE, BALTIMORE, MD 21224, (410) 288-2500) TO BE DIAGNOSED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS ALSO TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,156.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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