Kia Sorento Complaints (2016)

1,262 consumer complaints on file.

#11560408December 16, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES
After parking and turning the car off, when restarting the vehicle the shift lock would no longer release to shift out of park. In order to shift out of park it requires the shift lock clip to be removed, a screw driver placed down and pressure applied to release the shifter. The vehicle was taken to the dealership to be assessed and owner was told it was the BCM and the entire component would need to be replaced as it is not sensing that the brake is being applied. There are no service or warning lights. The BCM controls several other safety features including park assist, the heated seats, and other electrical components Serious safety concern if the computer system within the vehicle is not able to detect that the brake is being applied. It could also lead to other electrical failures throughout the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559825December 13, 2023
ENGINE
while driving engine suddenly got hot and blew radiator hose causing overheating to engine cylinder head and leaking coolant. No warning light or gauge indicating coolant overheating. Car was towed to dealership and they indicated no safety recalls on this engine exists despite known common problems of head gasket failures and head bolts coming undone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560015December 13, 2023
ENGINE
At an ODO of 87,337 the Sorrento turned off while at a speed of >45 mph on a highway, luckily near an exit. There were no warnings before the car turned off. The car allowed for a slow crawl off the highway. The Sorrento could not be restarted. After towing it to an independent mechanic we were told that the car engine had seized, likely due to low oil. The car did not indicate anything before the catastrophic event. This was a danger to the young driver and everyone on the highway at the time due to the sudden slowing of the car, likely without brake lights. This occurred after dusk which added totes danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559779December 12, 2023
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:TURBO/SUPERCHARGER:INTERCOOLER, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:PIPES, HOSES, AND FITTINGS
The contact owns a 2016 Kia Sorento. The contact stated after pulling into the driveway, he noticed an abnormal burning oil odor. The contact stated that he inspected the engine compartment and underneath the vehicle, but no oil leak was found. The contact stated the failure recurred several times while at a complete stop. There was no warning light illuminated. Additionally, the contact stated that he noticed that a significant amount of oil had leaked on the undercarriage of the vehicle and onto the ground. The vehicle was taken to an independent mechanic, where it was diagnosed that the turbo oil intake lines were damaged. The mechanic informed the contact that the failure could cause oil to leak onto the manifold, which could cause a fire. The contact stated that he replaced the turbo oil intake lines himself. The vehicle was repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559249December 9, 2023
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
Knock sensor goes bad. Car does not receive fuel to engine. Cuts off while driving and will not accelerate over 20 mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559179December 8, 2023
ENGINE
The contact owned a 2016 Kia Sorento. The contact stated that as he had parked and shut the vehicle off, he saw smoke emitting from under the hood. The contact exited the vehicle and saw flames from under the front of the vehicle. As the contact was stepping away from the vehicle he saw that flames were issuing from the rear passenger side wheel well where the fuel filler door was located. The contact stated that there was no warning light. The fire department was called and extinguished the flames. The police were on the scene and issued a report. The vehicle was towed away to an impound lot and later declared a total loss by the contact's insurance provider. The manufacturer was informed of the failure. The failure mileage was approximately 99,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11558695December 6, 2023
STEERING
Steering sticking,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558797December 6, 2023
STEERING, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
When driving down the road at any speed in a striaght line steering sticks requiring constant over correction. This is becoming a big problem at highway speeds as vehcile will jerk and on an icy road Im affaid I my lose control
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558256December 4, 2023
STRUCTURE:BODY
Large area of paint peeled off the hood while washing the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558035December 2, 2023
ENGINE
I’ve had my 2016 KIA Sorento for a month. The engine locked up. So, I would like for it to be repaired at no cost to me since it was within the 30 period of purchase. I need to know what to do at this point. My car is at the dealership where I bought it from. Thank you for a speedy response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557947December 1, 2023
ENGINE
The contact owns a 2016 Kia Sorento. The contact stated while driving 25 MPH, the vehicle stalled. The contact was able to push the vehicle off the roadway. There were no warning lights illuminated. The vehicle was towed to the residence. The contact called the local dealer and was informed that the vehicle needed to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle needed to be diagnosed. The approximate failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557964December 1, 2023
STRUCTURE:BODY
Paint delamination happening to my Kia Sorento, paint is peeling exposing primer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557384November 29, 2023
ENGINE
Last year before my 100,000 mile warranty was up, my vehicles engine light and oil light came on. This was following an oil change which was approximately 3000 in. I checked the oil to find out there was no oil. After adding oil, I took it to the Kia dealership and was told the place who changed the oil didn’t tighten my oil filter which was not true because there was no oil on the garage floor where it was parked. They then proceeded to tell me this engine uses a quart of oil every 1000 miles. Fast forward, to last week, I was driving on the highway when my car all the sudden had high RPM but wouldn’t accelerate. The vehicle started stalling and died. I pulled over and again tried to start the car which it died again. The oil level was fine. I took it to a mechanic to find out the engine had 3 cylinders misfiring due to not getting the compression needed resulting in the engine failing. The oil consumption resulted in needing a new engine and now outside of warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557313November 28, 2023
ENGINE
My 2016 Sorento LX is consuming 3quarts of oil in 1000 miles, I have asked the dealership and mentioned this to them and now after warranty is over they finally did oil consumption test and my car needs a new engine, I was told it could blow up at anytime, I have all maintenance papers and was told I would have to pay $7,000 to replace engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557070November 27, 2023
ENGINE
Does not show low oil light when the car has no oil in the engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556363November 21, 2023
ENGINE, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My car started jumping while driving we had put oil in my car 3 weeks prior. It also smelt like my car was burning while the heat was on I had 2 babies in the back seat and I was scared to death. I haven’t received anything in the mail about any recalls what so ever. I had to hear by a family friend the day of the incident that he thinks they’re recalls on my call so I looked it up. My car is currently not working now and I have work and doctors appointments for babies I got to Kia tomorrow they’re saying I don’t have any recalls on my car and I looked it up on here and I do. I’m pretty sure they’re just not wanting to pay for it. They said if I have a warranty they could do. I just don’t know what to do I have no car and I ave 2 children I can’t afford to not have a vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556228November 21, 2023
EXTERIOR LIGHTING, STEERING, UNKNOWN OR OTHER
Issues with headlights turning off while I'm driving in the dark. Sometimes happens when I use turn signal other times just driving on a straight road in the dark country. Also transmission slips every so often but enough that passengers notice and want to know what is happening. Now car can not be shifted out of park even with foot on brake and steering will lock up and key can't be turned. Of course dealer says would cost over 1k to check it all out and even with 2 warranties nothing is covered. Please advise me what to do next. Lights have been doing this for at least 4 years. Can't remember on the trans issue for sure. Steering locking up about a year and just recently can't shift.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556022November 20, 2023
ENGINE
due to low oil pressure the timing chain failed causing immediate loss of power. The call was then rolled off the highway at idle speed creating a hazard while this was being done. There were no warning lamps prior to incident. This was inspected by the dealer "Team KIA El Cajon".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556085November 20, 2023
ENGINE
Engine light come on and had someone to check it and they said recall on motor car has been using a lot of oil I put in one quart every two weeks the car is stalling and missing also
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556134November 20, 2023
ELECTRICAL SYSTEM, ENGINE
A lot of oil in the floor. Oil Pressure Sensor Fail Lock of all doors are crazy (lock and unlock so many times)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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