Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#11323564May 6, 2020
AIR BAGS
THE AIR BAG LIGHT IS ON AND WILL NOT GO OFF. THERE IS NOTHING IN THE PASSENGER SEAT AND IT DOES NOT GO AWAY WHEN TURNING THE CAR OFF AND BACK ON. THIS MEANS THAT+S THE AIRBAGS WILL NOT DEPLOY IN THE CASEBOOK OF AN ACCIDENT WHICH IS A HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322499April 28, 2020
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING BACK FROM OREGON TO IDAHO I WAS IN CRUISE CONTROL GOING APPROXIMATELY 67MPH AND THE VEHICLE LOST POWER. I PRESSED ON THE GAS AND NOTHING SO I DISABLED THE CRUISE CONTROL AND AGAIN ATTEMPTED TO PRESS ON THE GAS AND IT CONTINUED TO LOSE POWER SO I PULLED ONTO THE SIDE OF THE ROAD. TURNED THE CAR OFF AND TRIED TO START IT AGAIN AND IT WOULD NOT START. IT HAD BEEN TO THE MECHANIC THAT WEEK TO BE CHECKED OUT AND WHEN IT WAS TOWED BACK THE MECHANIC REPORTED IT HAD BLOWN TWO CYLINDERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322409April 27, 2020
POWER TRAIN
I STARTED THE CAR IN THE DRIVEWAY,SHIFTED INTO REVERSE , LIFTED MY FOOT FROM THE BRAKE ,THE CAR STARTED TO ROLL BACKWARDS AND A LOUD BAM(LIKE I HIT SOMETHING IN THE DRIVEWAY). I GOT OUT TO CHECK AND THERE WAS NOTHING. I PULLED FORWARD AND STOPPED FOR A SECOND TRYING TO FIGURE OUT WHAT WAS GOING ON. I SHIFTED INTO REVERSE AND BACKED OUT OF THE DRIVEWAY AND DROVE AWAY AND EVERYTHING WORKED NORMALLY. THIS HAS HAPPENED TO ME SEVERAL TIMES IN THE LAST 6 MONTHS. IT HAS ALSO HAPPENED TO MY WIFE. I HAVE ALSO HAD TWO INCIDENTS WHEN AFTER STARTING THE CAR I COULDN'T SHIFT OUT OF PARK. IT JUST WOULDN'T MOVE. THE SHIFTER WAS JUST STUCK THERE. TURNED THE CAR OFF SEVERAL TIMES AND IT FINALLY LET ME SHIFT INTO REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322463April 27, 2020
ENGINE, UNKNOWN OR OTHER
ON 6/5/17 I WAS DRIVING FROM MCCALL TO BOISE IDAHO WHICH IS APPROXIMATELY 90 MILES. I PARKED THE CAR AT WALMART AND WENT OUT TO START IT AND IT WOULD NOT START AT FIRST THEN WHEN IT WOULD RESTARTED IT WOULD DIE QUICKLY APPROXIMATELY 3 TIMES. I DROVE IT TO THE BOISE DENNIS DILLON KIA DEALERSHIP AND ON THE WAY IT STALLED, DID CHUGGING SOUND AT A STOP SIGN IN TOWN AND JERKED FORWARD AND I WAS ABLE TO MAKE IT THERE. THE CAR HAS BEEN BURNING OIL AND I WOULD HAVE TO PUT A QUART OF OIL IN PROBABLY ONCE A WEEK. MY BROTHER WHO IS A MECHANIC HELPED ME TO GET PARTS FOR IT AT O"REILLY AUTO PARTS AND HELPED ME REPLACE THE VALVE COVER GASKET, SPARK PLUGS, PLUG TUBE SEALS, HEADLIGHT BULB, AND AIR FILTER TO SEE IF THAT WOULD HELP. LATER I ENDED UP BUYING A NEW OIL FILER CAP TO SEE IF THAT WOULD HELP BUT NOTHING EVER SEEMED TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320673April 9, 2020
ENGINE
ENGINE SEIZED UP CAUSING ENGINE FAILURE. VEHICLE MADE NOISE AND STOPPED COMPLETELY. UNABLE TO START. PERSONAL RESEARCH ONLINE-POSSIBLE RECALL SC147.KIA SORENTO BUILT 4/2011-2/10/2014, NHTSA CAMP.ID 17V224000. KIA CONSUMER AFF.STATES THE VEH DOESN'T FALL UNDER THE RECALL.VEH.BROKE DOWN ON 3/20/2020 IN LYNCHBURG,VA. SAME SYMPTOMS AS DESCRIBED IN THE RECALL.DEALERSHIP IN LYNCHBURG DETERMINED THE MOTOR "SEIZED" UP CAUSING TOTAL ENGINE FAILURE.KIA HAS DETERMINED TO PAY FOR PARTS ONLY,NOT LABOR.KIA CONSUMER AFFAIRS STATED THE WARRANTY DOES NOT COVER DUE TO BEING 2ND OWNER.THE VEH. HAS LESS THAN 43K MILES.NO WARNING LIGHTS ILLUMINATED UNTIL TIME OF ENGINE FAILURE.VEH. HAS BEEN SERVICED REGULARLY PRIOR TO DATE OF ENGINE FAILURE.IT IS UNKNOWN IF THE DEALERSHIP HAS PERFORMED TESTING VIA SCAN TOOLS EQUIPPED FOR SC147 INSPECTION.RESEARCH THAT I'VE DONE SHOWS THE NOISE TEST CANNOT BE DONE BECAUSE THE ENGINE SEIZED AND CANNOT BE STARTED.WHEN THE VEH ENGINE FAILED, I CHECKED THE OIL AND COOLANT.ALL FLUIDS WERE AT LEVEL AND CLEAN.NO LEAKS APPEARED UNDER VEH.THANK YOU FOR YOUR ATTENTION IN THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11320057April 2, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT AT VEHICLE START-UP, THE AIR BAG WARING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO SERRA TRUSSVILLE KIA LOCATED AT (5009 BROOKE'S CROSSING BLVD, BIRMINGHAM, AL 35235) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PASSENGER'S SIDE SEAT SENSOR AND READ DRIVER'S SIDE IMPACT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319638March 29, 2020
POWER TRAIN
WE ARE HAVING PROBLEMS WITH NOT BEING ABLE TO SHIFT OUT OF PARK AND SOMETIMES NOT BEING ABLE TO PUT THE CAR BACK INTO PARK. I HAVE 2 LIGHTS ON THAT SHOWED UP WHEN THIS STARTED. THE TRACTION CONTROL LIGHT AND THE DOWN HILNOT BEING ABLE TO SHIFT FROM PARK OR BACK INTO PARK DOESN'T HAPPEN ALL THE TIME WHEN IT DOES WE HAVE TO PUSH A KEY INTO THE LITTLE HOLE BUY THE SHIFTER TO OVERRIDE IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317962March 14, 2020
ENGINE
TODAY I WAS DRIVING HOME FROM WORK AND EVERYTHING WAS FINE. I STOPPED AT THE GROCERY STORE AND I FINISHED THERE AND I WAS MAKING MY WAY HOME. I GOT ABOUT 3 OR SO MILES AWAY FROM MY HOME AND I NOTICED MY OIL LIGHT WAS ON. SO I PULLED OVER TO CHECK THE OIL AND EVERYTHING WAS FINE. I DIDN'T SEE A NEED TO HAVE IT TOWED THOUGHT IT WAS TELLING ME IT WAS TIME FOR AN OIL CHANGE. I PROCEEDED ONE AND I GOT ABOUT A MILE OR SO FROM MY HOUSE I'M AT A STOP LIGHT AND NOW MY CHECK ENGINE LIGHT IS ON ALONG WITH MY OIL LIGHT. THEN ALL OF A SUDDEN IT JUST DIED RIGHT IN FRONT OF THE TRAFFIC LIGHT. I CALLED A TOW TRUCK AND HAD IT TOWED. THEY HAD LOOKED AT IT AND FOUND THAT THE ENGINE HAD NO OIL PRESSURE AND THE ENGINE WAS SHOT. I NEEDED A NEW ONE. I STILL OWE MORE THAN THE VEHICLE IS WORTH. SOMEONE NEEDS TO LOOK INTO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316193March 5, 2020
SERVICE BRAKES, STEERING, SUSPENSION
MY VEHICLE IS GIVING ME RANDOM PROBLEMS WITH MY SUSPENSION AND BRAKE SYSTEM IT RANDOMLY FEELS LIKE IT IS FINE AND THEN RANDOMLY DOES NOT FEEL SAFE TO DRIVE DUE.TO BRAKE CLICKING NOISE THAT YOU CAN HEAR WHERE SHIFT KNOB IS AND WHEN I PRESS BRAKES MY TIRES LOCK OR.SOMETIMES FEELS AS IF THERE IS AIR AND.IT WILL NOT BRAKE.UNLESS I PUMP BRAKES A COUPLE TIMES..MY AIRBAG LIGHT IS ON AND MY DRIVER SIDE DOOR STOP OPENING FROM OUTSIDE TO INSIDE BUT WORKS FINE FROM INSIDE TO OUTSIDE OPENING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11316232March 5, 2020
STEERING
HAVE HAD A LOT OF SUSPENSION ISSUES RELATED TO ALIGNMENT, TYE RODS, BEARINGS - LOTS OF LOUD NOISES WITH EVERY BUMP. I HAVE GOTTEN SOME ISSUES FIXED ONLY TO HAVE THE SAME ISSUES WITHIN ABOUT TWO MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315381March 1, 2020
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
TWO DAYS LATER AFTER BUYING THE CAR WE WERE DRIVING IT DOWN THE HIGHWAY WHEN I NOTICED THAT THE RPMS ON THE TRUCK WERE GOING TO HIGH AT 70 MPH THE RPM WOULD BE BETWEEN 6 AND 7 SO I DECIDE WHILE DRIVING TO SHIFT IT TO STANDARD SHIFT AND IN THIS PARTICULAR TRUCK THE ODOMETER SHOWS WHAT GEAR I AM IN AND I COULD ALSO SHIFT IT MANUALLY BUT THE TRUCK IS STUCK IN 4TH GEAR AND AT A COMPLETE STOP THE START DOESNT SEEM TO WANT TO GO AT ALL AND NOW IT WANT GO FORWARDS OR REVERSE. IF I TURN LEFT OR RIGHT SIGNALS THE HEAD LIGHTS GO OFF. WHEN I STOPPED AT THE GAS STATION THE PASSBY PERSON SAW THAT IT WAS A LEAK UNDER THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311077February 24, 2020
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THE DRIVER'S SIDE DOOR FAILED TO OPEN FROM THE OUTSIDE AND WAS DIFFICULT TO OPEN FROM INSIDE THE VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED OR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309786February 18, 2020
STRUCTURE:BODY
I WAS DRIVING 35MPH ON A 40MPH STRAIGHT ROAD FROM MY GROCERY STORE TO MY HOME. HALFWAY INTO MY DRIVE, THE HOOD OF MY CAR UNLATCHED AND SMACKED INTO MY WINDSHIELD. IT DID NOT FALL BACK DOWN IT STAYED COVERING THE WINDSHIELD AND I WAS UNABLE TO SEE. I WAS ABLE TO PULL INTO A BUSINESS BY LOOKING THROUGH THE BOTTOM WHERE THE HOOD CURVES. AFTER PULLING OVER I PUSHED THE HOOD DOWN TO ASSESS THE DAMAGE. THE CAR WAS UNABLE TO DRIVE WITHOUT USING A BUNGEE TO SECURE THE HOOD. I THEN DROVE HOME GOING ROUGHLY 15MPH BEHIND A FRIEND DRIVING IN FRONT OF ME. I AM UNSURE OF THE LAST TIME MY HOOD WAS MANUALLY OPENED. ROUGHLY 3-4 WEEKS AGO I TOOK MY KIA INTO THE DEALERSHIP DUE TO A LETTER I RECEIVED TO FIX AN AIRBAG RECALL/WARRANTY. I AM ASSUMING THEY OPENED THE HOOD DURING THIS FIX BUT NOT CERTAIN. I HAVE FILED A CLAIM WITH MY INSURANCE AND CURRENTLY HAVE MY KIA AT A COLLISION BODY SHOP THROUGH THE DEALERSHIP. ATTACHED IS THE ESTIMATE IS GIVEN BY THE INSURANCE BASED ON THE PHOTOS I GAVE THEM. THE BODY SHOP ASSESSED DAMAGE TO MY ROOF AS WELL BUT I DO NOT HAVE THEIR ESTIMATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309862February 18, 2020
ELECTRICAL SYSTEM
ALTERNATOR HAS HAD TO BE REPLACED 4 TIMES IN LESS THAN 2 YEARS... MECHANIC AT PEP BOYS SAID THAT HE HAS SEEN SEVERAL OF THIS YEAR MAKE AND MODEL COME IN FOR THE EXACT SAME PROBLEM...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309718February 17, 2020
AIR BAGS, SEAT BELTS, UNKNOWN OR OTHER
MY ABS, AIRBAG LIGHT IS ON BEFORE. AFTER REPLACING THE CLOCK SPRING THE LIGHTS ARE STILL ON, AND ALSO BOTH MY BACK SEAT BELTS WILL NOT GO DOWN. THE CAR HAS NOT BEEN IN ANY ACCIDENTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307583February 6, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
REAR PASSAGER DOOR WILL NOT OPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302812January 29, 2020
AIR BAGS, POWER TRAIN, EXTERIOR LIGHTING
THERE WAS A REPLACEMENT OF THE PASSENGER CV AXLE. IT WAS AFTERMARKET AND NOT OEM. I HAD TO REPLACE THE FRONT LOW BEAM WIRING HARNESS AND BULBS AT MY OWN COST TWICE. ONCE IN FLORIDA AND ANOTHER IN MY HOME STATE. ALSO THE PASSENGER SIDE AIRBAG LIGHT ISN'T WORKING PROPERLY. THEY SENT ME THE RECALLS ON BOTH. THEN PROCEEDED TO SAY THAT THE RECALL FOR THE AIRBAG LIGHT IS UNDER RECALL. ALSO IF I COULD NOT GET OR FIND MY RECEIPTS FROM THE MECHANIC SHOP. I WOULD NOT GET REIMBURSED. KIA HAS BEEN KNOWING ABOUT THIS PROBLEM FOR YEARS! ON TOP OF THE CV AXLE THIS IS TOO MUCH. IT IS DAMAGING MY TRANSMISSION AS WE SPEAK. MY BRAKES ARE VERY SPONGEY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302145January 27, 2020
POWER TRAIN
WE WERE DRIVING ON A ROAD AT ABOUT 35 MILES AN HOUR WHEN THERE WAS A LOUD BANG FROM THE REAR END ALMOST SOUNDED AS IF A TIRE HEAD BLOWN UPON BRINGING IT BACK AND DOING TESTS AND CHECKS WE FOUND AT THE REAR TRANSFER CASE OR DIFFERENTIAL WAS TO BLAME. UPON FURTHER RESEARCH ON THE INTERNET WE FOUND THAT THERE HAS BEEN MANY COMPLAINTS ABOUT THE REAR DIFFERENTIAL OR TRANSFER CASE OCCURRING ON MANY OF THE SAME VEHICLES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301586January 24, 2020
AIR BAGS, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
AIRBAG LIGHT FOR PASSENGER IS ON. ALSO THE BACK RIGHT PASSENGER DOOR WON'T OPEN FROM THE OUTSIDE OR INSIDE. DOOR NOT LOCKED AND CHILD LOCK IS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299312January 14, 2020
UNKNOWN OR OTHER
I HAVE HAD TO REPLACE ALL DOORSOP LATCHES ON MY 2011 SORENTO WITH ONLY 72,000 MILES ON IT. I AM A SENIOR SO THE DOORS ARE NOT OPENED AND SHUT THE MUCH. MAINLY THE DRIVERS DOOR USED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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