Kia Sorento Complaints (2004)

220 consumer complaints on file.

#11073051February 15, 2018
SUSPENSION, UNKNOWN OR OTHER
WHILE DRIVING APPROXIMATELY 35 MPH, THE REAR OF THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO NOTICED THAT THE CROSSMEMBER BARS WERE SEVERELY CORRODED THROUGH AND WERE NOT ABLE TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. MAJOR SAFETY HAZARD. THE ENTIRE BRACKET HOLDING THE DIFFERENTIAL RUSTED THROUGH. THE FRAME REAR CROSS MEMBER ALSO RUSTED THROUGH CAUSING THE CONTROL ARMS IS DETACHED FROM THE REAR END ALSO CREATING A SAFETY HAZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072753February 13, 2018
ELECTRICAL SYSTEM
THE ELECTRICAL SYSTEM GOES HAYWIRE. WE WILL BE DRIVING ALONG AND THE INTERIOR LIGHTS COME ON, THE FRONT DOORS OPEN LIGHTS COME ON AND STARTS BUZZING AND SO DOES THE THE LOCKING MECHANISM ON THE DOORS. WE CHECK TO MAKE SURE THE DOORS ARE CLOSED PROPERLY BUT THEY ALWAYS ARE. THIS IS WHEN THE CAR IS IN MOTION USUALLY BUT SOMETIMES WHILE STATIONARY AS WELL. SOMETIMES THE DOORS UNLOCK TOO. WE HAVE NO IDEA WHAT CAUSED THIS BUT FEEL IT IS A SAFETY HAZARD AS WELL AS A NUISANCE WHILE DRIVING. IT NEVER SEEMS TO MATTER IF YOU ARE DRIVING STRAIGHT OR TURNING.. WE HAVEN'T TAKEN IT ANYWHERE FOR REPAIRS YET, BECAUSE IT SEEMS TO BE ELECTRICAL AND KNOW THAT IT CAN BE EXPENSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067017February 5, 2018
SUSPENSION
MY DAUGHTER TOOK MY CAR A 2004 KIA SORENTO IN FOR A NYSI AND THE SHOP DEAD LINED THE CAR AND MADE ME FLATBED IT HOME DUE TO THE FACT THAT THE REAR END WAS FALLING OUT DUE TO EXCESSIVE ROT ON THE BRACKETS AND THEY DEEMED THE CAR UNSAFE TO DRIVE. THE WOMEN THAT RUNS THE SHOP TOLD MY DAUGHTER AND SON THAT THIS ISN'T THE FIRST TIME THAT SHE HAS SEEN THIS ON A KIA. IN FACT ITS A PREVALENT ISSUE! UPON COMING HOME I DID SOME RESEARCH ON THE INTERNET AND FOUND THAT THIS IS A MAJOR ISSUE THAT THE FEDERAL GOVERNMENT SHOULD BE LOOKING INTO ORDERING KIA TO DO A RECALL,MY DAUGHTER COULD HAVE BEEN KILLED DRIVING THIS VEHICLE.I ALSO SAW ON THE INTERNET THAT IN THE UK KIA HAD TAKEN CARE OF THIS ISSUE WITH CONSUMERS. I WOULD LIKE CONSIDERATION IN HAVING KIA REPAIR THIS CAR FREE OR PURCHACE THE VEHICLE BACK AT BLUE BOOK PRICING. THIS IS AN EXTREMELY DANGEROUS ISSUE THAT COULD HAVE KILLED MY DAUGHTER OR ANYONE ELSE ON THE ROAD WHERE MY DAUGHTER WAS DRIVING THE KIA SORENTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034078October 17, 2017
STEERING, SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING APPROXIMATELY 30 MPH, THE POWER STEERING AND BRAKES SUDDENLY MALFUNCTIONED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CAMSHAFT PULLEY WAS FAULTY AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND THE LOCAL DEALER (QUIRK KIA IN BRANKLY, MA) WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 99,000. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023841September 17, 2017
SUSPENSION
THE REAR AXLE IS FALLING APART AND IT'S RUSTED WHERE I CAN'T EVEN WELD A BRACKET FOR THE REAR SUSPENSION IT'S SO RUSTED THAT I WAS TOLD BY A MECHANIC THAT THE REAR AXLE CAN ACTUALLY FALL OFF THE VEHICLE I WOULD HAVE TO REPLACE THE ENTIRE REAR AXLE SO I CAN PUT A BRACKET OR IT WILL COME WITH A BRACKET IT WILL COST ME $4000 AND I THINK A KIA SHOULD BE RESPONSIBLE BECAUSE THE WHOLE ENTIRE CAR UNDERNEATH IT RUSTED BUCKET FULL OF RUST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020676August 30, 2017
SUSPENSION, STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2004 KIA SORENTO. WHILE DRIVING APPROXIMATELY 50 MPH, THE REAR OF THE VEHICLE SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO NOTICED THAT THE CROSSMEMBER BARS WERE CORRODED THROUGH AND WERE NOT ABLE TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000543June 21, 2017
FUEL/PROPULSION SYSTEM
WHILE TRYING TO REFULE THE GASOLINE WILL SUDDENLY "SPRAY" FROM THE TANK. VEHICLE STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984169May 8, 2017
ENGINE
CRANK SHAFT BOLT ISSUES. I AM ON MY 3RD HARMONIC BALANCER AND NOW MY MECHANIC IS SAYING IT IS THE CRANK SHAFT BOLT. . I CALLED A&B KIA AND THEY SAID NO ISSUES . I HAVE RECEIVED A CLAIM LETTER FOR THIS ISSUE AND A&B KIA IS REFUSING TO CORRECT THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936339December 19, 2016
UNKNOWN OR OTHER
THE VEHICLE WAS STATIONARY. WE ARE A FAMILY OF FOUR. ONE OF US OPEN ONE OF THE REAR DOORS AND THE HANDLE CAME OUT COMPLETELY. I DON'T KNOW IF IT CAN BE REPAIR OR NOT. I COVER THE HOLE WITH TAPE TO PROTECT THE INNER PARTS OF THE DOOR FROM THE WATER. THE SAME THING HAPPENS WITH THE HANDLE OF THE OTHER REAR DOOR. BUT IN THIS CASE IT DOES NOT COME OUT COMPLETELY AND I USE TAPE TO MAINTAIN IT IN POSITION. IF SOMETHING HAPPENS AND THE PERSONS IN THE BACK SITS ARE UNABLE TO OPEN THE REAR DOORS FROM THE INSIDE ONE OF THE PERSONS IN THE FRONT SITS HAVE TO GET OUT THE CAR AND OPEN THE DOOR THAT STILL HAVE THE TAPED HANDLE. I DON'T KNOW IF THIS SITUATION IS GOING TO AFFECT THE MECHANISM OF THE INTERIOR HANDLES OF THE REAR DOORS. I DON'T KNOW IF THE TAPED HANDLE IS GOING TO BRAKE OR WHEN IS GOING TO BRAKE. I READ IN THE INTERNET THAT THIS A PROBLEM OF THE SORENTOS OF SEVERAL YEARS. SOME OF THE PERSONS IN THE INTERNET ASK WHY KIA IS NOT MAKING A RECALL. I HAVE A DAUGHTER OF 16 YEARS AND A SON OF ALMOST 15 YEARS. MY SON DOES NOT HAVE MANY LIMITATIONS, BUT HE HAS A SYNDROME. I AM INCLUDING PHOTOS OF THE DOORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10917409October 19, 2016
ENGINE
TL* THE CONTACT OWNS A 2004 KIA SORENTO. WHILE STATIONARY, THE VEHICLE CAUGHT FIRE WITHOUT WARNING. THE CONTACT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10915076October 10, 2016
STRUCTURE:BODY
WHOLE DRIVING DOWN ROAD STARTED TO LOOSE CONTROL. UPON BRINGING TO A SERVICE STATION FOUND OUT REAR FRAME OF VEHICLE IS COMPLETELY ROTTED AWAY LEAVING SUSPENSION HANGING AND NOT DRIVABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906007September 13, 2016
POWER TRAIN
CRANKSHAFT BOLT BROKE WITH APPROX 75,000 MILES. KIA ISSUED SERVICE BULLETIN AND REPLACED THE BOLT. BUT THE MOTOR WAS DESTROYED WHEN IT BROKE AND CONTINUOUSLY OVERHEATED AND WAS UNDRIVABLE. IT REQUIRED A NEW MOTOR. NOT HAVING $ TO REPLACE MOTOR & KIAS ZERO ACCOUNTABILITY. VEHICLE SAT AT A REPAIR SHOP FOR 2 YEARS & THEY FILED FOR AN ABANDONED TITLE. AT THE TIME VALUED AT APPROX $7500. WASTED!!!! THANKS KIA!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905820September 12, 2016
ENGINE, STEERING, UNKNOWN OR OTHER
I WAS DRIVING DOWN THE ROAD AND ALL OF A SUDDEN MY CARS WOULDN'T TURN THE BATTERY LIGHT CAME ON AND IT WAS ACTING LIKE IT WAS DYING. IT HAPPENS A BOUT 5 MILES FROM HOME AND WHEN I GOT IT THERE I TOLD MY HUSBAND. HE LOOKED AT IT AND TOLD ME MY HARMONIC BALANCER WAS LOOSE AND IT LOOKED TO HAVE SNAPPED THE BOLT. NOW I CANNOT DRIVE MY VEHICLE UNTIL I CAN GET THE BROKEN BOLT OUT AND GET IT FIXED. I LOOKED UP WHAT TO DO AND NOTICED I AM NOT THE ONLY PERSON 28TH THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903528September 4, 2016
ENGINE
HARMONIC BALANCER PULLEY BOLT BROKE. VERY BAD DESIGN. DRIVING DOWN THE ROAD IT BROKE OFF CAUSING LOSS OF POWER STEERING. BOLT SNAPPED OFF INSIDE CRANKSHAFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894101August 8, 2016
STRUCTURE:BODY, SUSPENSION
PURCHASED USED, WAS DRIVING TO GRANDSON'S BALL GAME, WHEN CAR STARTED MAKING FUNNY NOISE AND ACTED AS THE THE REAR END WAS GOING TO FALL OUT, WE PULLED OVER IN GROCERY STORE PARKING LOT, GOT OUT AND LOOKED, COULD NOT SEE ANYTHING, HAD DAUGHTER FOLLOW US HOME, JUST IN CASE, TOOK IT TO FRIEND WHO NOTICED THE REAR BRACKET ARMS ARE COMPLETELY RUSTED OUT , LOOKS LIKE IT IS WHAT HOLDS THE REAR END IN PLACE. I'M NOT SURE WHAT TO DO, I PAID OVER $5000 USED AND I CAN'T JUST PARK IT, I THINK KIA SHOULD BE RESPONSIBLE FOR THIS MISHAP, IT IS NOT LIKE IT CAN JUST BE FIXED, IT NEEDS REPLACED, SO I'M THINKING IT WOULD BE A MAJOR JOB, I'VE READ MANY MANY OTHER FORUMS AFTER FINDING THIS OUT ABOUT MINE AND RESEARCHING, I"M SURE THIS COULD POTENTIALLY BE A SERIOUS OR EVEN LIFE THREATENING PROBLEM, I'M NOT SURE I WOULD WANT TO SELL IT TO SOMEONE ELSE, IF IT IS DANGEROUS, I WOULD REALLY LIKE TO KNOW THE SERIOUSNESS OF THIS PROBLEM, IS THIS A MINOR OR MAJOR PROBLEM, IS THERE MORE HOLDING THAT REAR END IN PLACE THEN JUST THOSE RUSTED OUT ARMS OR BRACKETS? WOULD YOU WANT YOUR DAUGHTER DRIVING THIS?, I DON'T KNOW IF THE PREVIOUS OWNER WAS AWARE OF NOT, IF SO WE WERE NOT NOTIFIED, I WOULD HATE TO THINK I COULD BE DRIVING DOWN THE ROAD WITH MYSELF AND GRANDBABIES AND SOMETHING HORRIBLE HAPPEN. PLEASE HELP, I"M REALLY CONCERNED ABOUT THIS, ESPECIALLY AFTER ALL THE TROUBLE WITH THE CRANKSHAFT BOLT I" READING ABOUT. I'M SCARED TO DEATH TO DRIVE THIS THING, IF IT HAD NEVER WENT UP ON A RACK WE WOULD BE NONE THE WISER AND WOULD STILL BE DRIVING DAILY JUST AS IF WE DID NOT KNOW, BUT NOW THAT I KNOW, I DON'T KNOW WHAT TO DO.. THIS IS A REAL SAFETY ISSUE, THERE IS TO MUCH NONSENSE CAR DEALERS GET AWAY WITH ANYWAY FOR US CONSUMERS TO WORRY ABOUT OUR LIVES OR SOMEONE ELSE'S WHILE DRIVING. WILL THE REAR END FALL OUT? IS IT SAFE TO DRIVE? YOU TELL ME? WOULD YOU DRIVE IT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891523July 29, 2016
POWER TRAIN, SUSPENSION
RUSTED BRACKETS POSING A DANGEROUS SAFETY RISK, 2004 KIA SORENTO WITH 162,000 MILES. THE ENTIRE BRACKET HOLDING THE DIFFERENTIAL RUSTED THROUGH. THE FRAME REAR CROSS MEMBER ALSO RUSTED THROUGH CAUSING THE CONTROL ARMS IS DETACHED FROM THE REAR END ALSO CREATING A SAFETY HAZARD. THERE IS A DESIGN FLAW THAT ALLOWS WATER TO STAY INSIDE THE HOLLOW CROSS MEMBER THAT CAUSED THE CORROSION. DRAIN OR WEEP HOLES IN THE CROSS MEMBER AND AN ANTI-CORROSION COATING WOULD HAVE PREVENTED THIS. WHEN THE BRACKET(S) BREAKS THE REAR AXLE IS NO LONGER HELD IN PLACE THERE ARE REPORTS ON NHTSA WHERE THESE BRACKETS HAVE ROTTED AWAY AND FAILED CAUSING LOSS OF CONTROL OF THE VEHICLE. THIS IS A KNOWN DESIGN FLAW THAT HAS BEEN APPEARING ON THE OLDER CARS WHERE THE ENTIRE FRAME AND REAR END WOULD HAVE TO BE REPLACED. THERE WILL EVENTUALLY BE MORE OF THESE FAILURES AND THERE IS A POTENTIAL FOR FATAL ACCIDENTS FROM LOSS OF VEHICLE CONTROL. I AM AWARE THAT IN EUROPE KIA HAS BEEN REPAIRING SORENTOS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885382July 17, 2016
POWER TRAIN, SUSPENSION
RUSTED BRACKETS RECALLED IN EUROPE, REFUSED BY KIA TO REPLACE EVEN THO THEY WERE RUSTED UNDER WARRANTY, POSE A DANGEROUS SAFETY RISK TO UNSUSPECTING OWNERS. THE ENTIRE BRACKET HOLDING THE DIFFERENTIAL RUSTED THROUGH CREATING A SAFETY HAZARD. PRESENTED WITH A SMALL SQUEAK IN REAR. I ASKED KIA TO SEND PEOPLE LETTERS WARNING AND THEY WOULD NOT ADDRESS THE REQUEST. HOW KIA IS GETTING AWAY WITH SEVERE RUST, CAUSING SAFETY HAZARDS IN ALL VEHICLES, IS BEYOND ME. I KNOW THEY ARE LESS EXPENSIVE, IS IT WORTH IT? CAN SOMEONE PLEASE ADDRESS THE ISSUE AND AT LEAST LET THE PUBLIC KNOW IT IS HAPPENING BEFORE SOMEONE GETS SEVERELY INJURED OR GOD FORBID DIES. THERE ARE THOUSANDS STILL ON THE ROAD. I PAID FOR THEIR DIAGNOSTIC WORTHLESSNESS TO MAKE SURE IT WAS DOCUMENTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882924July 6, 2016
STRUCTURE:BODY
EXCESSIVE RUST TO THE FRAME. IT IS SO BAD NOW YOU CAN POKE HOLES IN THE FRAME WITH YOUR FINGER. IF IT IS THIS BAD NOW IT WAS ALREADY RUSTED BADLY AT OR BEFORE 10 YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883147July 6, 2016
ENGINE, POWER TRAIN, STEERING
I WAS DRIVING OUR 2004 KIA SORENTO WITH MY 3 YOUNG CHILDREN IN THE CAR. DRIVING DOWN A CITY STREET AT 45 MPH THE CAR BEGAN TO JERK AS ALL THE LIGHTS FLASHED ON THE DASHBOARD. I LOST ALL POWER, BUT I WAS ABLE TO CRUISE TO PARK NEXT TO A CURB, HOWEVER THE VEHICLE WOULD NOT RESTART. I HAD IT TOWED TO MY MECHANIC. THE MECHANIC FOUND THAT THE CRANKSHAFT SPROCKET, KEY SHAFT, DAMPER PULLEY, AND CRANK BOLT ALL WERE DAMAGED AND NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876373June 24, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 KIA SORENTO. WHILE THE VEHICLE WAS STATIONARY, THE REAR FRAME THAT CONNECTED THE ROTARY BAR WAS SEVERELY RUSTED AND CORRODED. THE FAILURE CAUSED THE VEHICLE TO BECOME UNSTABLE. THE VEHICLE WAS NOT REPAIRED THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000. UPDATED 03/07/17*LJ CONSUMER STATED VEHICLE WAS FIXED UPDATED 6/20/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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