Kia Sorento Complaints (2017)

808 consumer complaints on file.

#11526886June 13, 2023
ENGINE
This involves a 2017 Kia Sorento. 1.350 miles after a scheduled oil change I checked the oil and found it was 3 quarts of oil low. The color of the oil on dip stick was blackened. I have been topping off the oil every 400 miles with another quart of oil. I visited a local Kia dealership and talked to a maintenance person who told me to stop adding oil and it would eventually "freeze up" and they would replace the engine. They also told me that Kia had extended the warranty on this type of engine to 999,999 miles. This tells me that they expect to replace the engine eventually. Their advice above sounds stupid and extremely dangerous. If I hadn't checked the oil level after 1.350 miles it would have run out before the next scheduled oil change. This could have happened during rush hour traffic and would have possibly caused a very serious accident. If they plan on replacing it in the future I think they should do it now before any serious accidents happen. I hope you would agree. There has not been any warning lights to say it was low on oil. Again , the engine would have to freeze up before they would replace it. Thanks for your assistance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526563June 12, 2023
EXTERIOR LIGHTING
The vehicle turns the headlights on while the engine is off, parked, and no occupants in the car and no keys in the ignition. I have experienced this multiple times. There are many other reports of this on the Internet as well. The multi switch was in the Auto position. I started the car, then turned it off, removed the keys, locked the doors and the lights went off. I checked on it later and the headlights had come back on (with the tail lights) while parked in my driveway. I then searched on the Web for others having this issue and there are many with this same year and model. This could run down the battery repeatedly, and also it is unknown if it is an electrical/fire hazard because something is clearly still activated after the car has been turned off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526474June 11, 2023
FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING, SERVICE BRAKES
The shift release has been replaced for 2017 kia sorento but now it is traffic light switch causing one of my car problems. In gas I spend 40 dollars a day for less than 110 miles of driving even with an full synthetic oil change just done is problem two. The speedometer is off by 3 to 5 I have had bmv and officers do their test on vehicle along with the head and tail lights being replaced every 6 to 8 weeks what am I to so with a vehicle that I am still paying on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526166June 9, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
When I am driving the lights will shut off even when they are on auto. I have to pull over and turn the knob back and forth till they come back on. Sometimes they turn off when I use my blinker. The lights will also stay turned on even when the car is turned off and doors are locked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526135June 8, 2023
EXTERIOR LIGHTING
Headlights in auto mode will randomly go off while driving without any change in ambient light. Dangerous on unlit roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525516June 5, 2023
ENGINE
Burning a lot of oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525354June 5, 2023
ENGINE, FUEL/PROPULSION SYSTEM
We had two issues develop. The first issue developed about 30k miles after purchasing it new. The car would accelerate unevenly and after long drives the car would lurch during acceleration after starting from a stop. The lurching would continue for a few days before disappearing. No tech could reproduce it. They tried multiple times to reset the software and found no other issues. After a normal fuel injection cleaning at 100k miles, the lurching eased, but still remained. The issue was never resolved. The second issue came up at 108k. We heard a strange noise from the front right of the car when accelerating, but no indicators. The next day the engine light starts flashing and the car is vibrating, so we take it to the dealer the next morning. The engine oil is extremely low and the engine needs to be replaced because 3 valves are miss firing!!!! We had an oil change at 100.8k. We were well within the time for another oil change...a change, not a complete refill!!! There was never an oil indicator light. The engine was clearly burning oil too quickly and the indicator was not warning correctly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524605May 31, 2023
ENGINE, UNKNOWN OR OTHER
There is an issue with the oil plug. Constantly leaking oil. I have spoken to several other individuals who have the same problem. The oil leaks can cause a completely empty oil compartment resulting in a blown motor. Walmart super center brought it to my attention. Also, the Kia dealership was notified that the oil was leaking at the time of service but did not seem concerned. The oil light will briefly come on when going down a hill. No flashing lights or visual indicators unless you see the brief oil light. There is also rattling in the engine area that gets worse as the oil gets lower. Very annoying but the biggest concern is the leaking oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524464May 30, 2023
ENGINE, ELECTRICAL SYSTEM
On several occasions while driving down the highway at night going approximately 60-65 mph headlights, tail lights go completely out. With my whole family in the car but Thank God we have never been in an accident as a result of this. No recall information has been received even though I see plenty of complaints. The last 2 times I’ve gotten an oil change within 1500 miles my oil light comes on and when I check, there is low oil or no oil.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524551May 30, 2023
UNKNOWN OR OTHER
Hi. While closing my trunk it appeared that the latch and trunk closed. As I took off to drive I realized my trunk door was opening and at the same time the warning light came on. I was driving maybe 30 mph. While pulling over to stop, I went over a pot hole which caused the car to jump up a little. During that time my trunk flew open and the things in my trunk fell out onto the street. There were cars behind me which had to swerve to stop from hitting/ running over my things. My husband had to put the items on the floor in my second row and sit in the trunk and hold it closed until we got home. A catastrophe and I'm glad no accidents happened because of this but there could have been one. Apparently there's a problem with the trunks latching system that's very common and should be recalled. This just happened 2 days ago and I haven't had my appointment yet. They're not available until July 2023. I may need to get rope and tie the trunk closed until my appointment. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524112May 27, 2023
ENGINE
Driving on Interstate Highway at speed limit 70 mph, car starts slowing down rapidly. Looked at dash engine light flashing, put the hazard lights on and pulled to left temporary emergency pullout lane coasting at 20 mph. Had to wait for big gap in traffick to get to right hand side of Interstate, hoping engine didn't seize up in middle of highway. Was able to find area wide enough to be clear of oncoming traffick. Called for roadside service. Car was pulled up on wrecker, taken to Kia dealership. I was told they would inspect car asap.The service advisor called the next day late. Told me they would be replacing the engine in car with a remanufactured engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523957May 26, 2023
EXTERIOR LIGHTING
While driving at night on dark road 50 mph with lights on auto. Lights went out completely. Had to make hard stop and turn lights to on position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522615May 18, 2023
STEERING
My Kia I purchased had 39,000 miles and it has a steering problem which I wasn’t 100% aware of. Today it is at Kia where they stated they’re gonna have to replace the steering column did not give me a price but this is a safety issue, and I want to recall done on this issue For the steering column. How can you help me?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522616May 18, 2023
ENGINE
The contact owns a 2017 Kia Sorento. The contact stated that after a routine oil change was performed, a month later the oil warning light illuminated. Upon inspection, the dipstick displayed that a quart of oil was needed. The contact stated that after adding oil, the oil light turned off. The vehicle was then taken to an independent mechanic where it was inspected, and the mechanic informed the contact that the oil was low, and that the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that the VIN was not covered under recall. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall and the contact was provided a case number. The failure mileage was approximately 65,895.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522215May 16, 2023
ENGINE
Sudden Engine Failure: My car died in the middle of a highway on-ramp lane, so I had to call 911 to ask a police officer to come help. Our car came to a complete stop with no warning signs prior. My car was driving totally fine up until that point and then suddenly this happened on the highway. This put ourselves at risk (myself and my 2 children in the car), and it put everyone behind me at risk of rear-ending me, as traffic was moving. During the incident, the engine would not turn over at all. I waited about 10 minutes for a state trooper to pull up, while cars and big trucks whizzed past my stopped car on both sides. When the state trooper arrived, he called the highway department, and someone from the highway department came and pushed my car to the shoulder so that we could be safer. We had it towed to our Kia Service Center: Jones Kia, 2001 Belair Rd, Bel Air, MD 21014. They completed a diagnostic review. They contacted us and explained that: The cylinder head bolt failed. It became "threaded" (this was the term used by the Kia Service center who examined the car), causing the engine to overheat and seize. It happened so quickly that there were no warning signs. The service adviser at Jones Kia told us that we would need a whole new engine replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522219May 16, 2023
SERVICE BRAKES
After using AutoBrake while driving I turned off the engine without turning off the Autobrake system. The Electronic Parking Braking System {EPB] engaged. When I turned the car on again I could not disengage the EPB. After trying everything recommended in the owners manual I called the Kia dealer and they had no suggestions. I called for a tow to the dealer. After they examined the car they informed me the system (cables & EPB system) needed to be replaced. I was lucky that the. failure accrued after I had parked and not while in motion. I have @41480 miles on the car & had only started using auto brake within the last year so I think there is a connection since the manual advises to turn auto brake off before turning off the car - not an intuitive action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521490May 11, 2023
ENGINE
burning oil and oil light coming on getting oil changed within 3000 miles and it is getting worse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521330May 10, 2023
EXTERIOR LIGHTING, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Lights will just turn off while driving and and the blinkers will not work. The horn will not work either. It happens all the time it doesn’t matter if it’s day time or night time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521274May 9, 2023
ENGINE
I have an engine oil consumption issue. I am running out of oil before 1,000 miles. I have had this issue checked out at my local mechanic and at the Kia dealership in Hurst, Texas. They are recommending that I bring the unit back for a process of three visits paying out of pocket for an issue that is clearly visible. I do not have any lights on my dashboard and the oil is being burned for some reason. I purchased this car used and have not even had it for a year, and here lies a major problem. I feel this issue is placing my safety at risk. The car is starting to stutter when pulling off and when I take it for service, it keeps saying low oil. It's unethical to have to get oil changes every 30 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520287May 3, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Kia Sorento. The contact stated that while his daughter was driving approximately 65 MPH, the vehicle lost forward momentum. The contact stated his daughter had not noticed any warning lights. The vehicle was pulled safely off the road however, the vehicle stalled and had to be towed to a dealer. The vehicle had been diagnosed and it was determined that there was a hole in the engine block and the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The failure mileage was 114,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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