Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#11340851July 22, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE ON ROUTE TO BALD HILL KIA LOCATED AT 1021 BALD HILL RD, WARWICK, RI 02886 TO HAVE AN UNSTATED RECALL REPAIR PERFORMED, THE PASSENGER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE CONTACT WAS INFORMED THAT THE AIR BAG NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340324July 20, 2020
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE JERKED AND PULLED TO THE LEFT AND RIGHT OCCASIONALLY. ADDITIONALLY, THE VEHICLE LOSS POWER WITH THE ABS AND EMERGENCY AUTOMATIC BRAKING WARNING LIGHTS ILLUMINATED. THE CONTACT ALSO STATED THAT THE BRAKE PEDAL FAILED TO OPERATE AS DESIGNED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 155,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339942July 17, 2020
SERVICE BRAKES, AIR:DISC:CALIPER
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE BRAKE CALIPERS WERE REPLACED EVERY SIX MONTHS. THE VEHICLE WAS TAKEN TO HATFIELD KIA LOCATED AT 1455 AUTO MALL DR, COLUMBUS, OH 43228, AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL. THE TECHNICIAN DIAGNOSED THAT THE CALIPERS NEEDED TO BE REPLACED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339690July 16, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
MY VEHICLE SHUT OFF DOING 70 MPH ON INTERSTATE AND THE DASH LIGHTS ALL FLICKERED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339711July 16, 2020
SUSPENSION
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT UNDISCLOSED SPEEDS AND ATTEMPTING TO TURN IN EITHER DIRECTION, THE VEHICLE WOBBLED WITH AN ABNORMAL SOUND COMING FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO BATTLEGROUND KIA (2927 BATTLEGROUND AVE, GREENSBORO, NC 27408, (336) 295-1542) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DRIVER'S AND PASSENGER'S SIDE FRONT LOWER CONTROL ARMS AND BUSHINGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 99,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339518July 15, 2020
AIR BAGS
AIR BAG LIGHT CAME ON FOR NO REASON AND WILL NOT SHUT OFF. I DID TROUBLESHOOT ACCORDING TO THE MANUAL THAT CAME WITH MY VEHICLE. THE LIGHT STILL DID NOT SHUT OFF. MY GUESS IS THAT IT HAS MALFUNCTIONED. LOOKING ON LINE OTHER PEOPLE WITH THE SAME YEAR KIA ARE HAVING THE SAME PROBLEM. VEHICLE WAS STATIONARY WHEN IT CAME ON AS WELL AS WHEN I WAS DRIVING ON THE HIGHWAY AND CITY STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339130July 13, 2020
FUEL/PROPULSION SYSTEM
DEALER SAID FUEL TANK HAD TO BE REPLACED DUE TO PITTING AND CORROSION. PLEASE NOTE THAT THE SECTION OF THE TANK THAT IS SHOWING SIGNS OF CORROSION AND LEAKING ARE INSIDE THE PASSENGER COMPARTMENT. SPECIFICALLY UNDER THE REAR PASSENGER SEAT. THE VEHICLE WAS AT THE DEALER BECAUSE THE CHECK ENGINE LIGHT WAS ON. VIDEO IS AVAILABLE AND WE WILL BE ADVISING DEALER TO RETURN THE DAMAGED FUEL TANK TO US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338799July 11, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I'VE REPLACED THE DRIVER SIDE LOW BEAM HEADLIGHT 4 TIMES IN 2 MONTHS AND THE DRIVER SIDE FRONT TURN SIGNAL TWICE DURING THE SAME SPAN. THERE SEEMS TO BE A SHORT AS THE HEADLIGHT WILL WORK UNTIL I USE THE TURN SIGNAL WHILE THE HEADLIGHTS ARE ON. THE HEADLIGHT BURNS OUT AND THEN THE TURN SIGNAL ONLY FLASHES WHEN THE SWITCH FOR THE HEADLIGHTS IS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11338107July 8, 2020
UNKNOWN OR OTHER
DOORS WILL NOT OPEN FROM THE OUTSIDE. THIS IS THE THIRD TIME THIS HAS HAPPENED FOR MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330782June 25, 2020
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING AT UNKNOWN SPEED, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE TECHNICIAN WAS UNABLE TO RETRIEVE A FAULT CODE OR DUPLICATE THE FAILURE. THE VEHICLE REMAINED WITH THE MECHANIC FOR TWO DAYS AFTER WHICH THE VEHICLE STARTED. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. A DAY LATER WHILE DRIVING 40 MPH, THE VEHICLE LOSS MOTIVE POWER BUT RESTARTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330690June 24, 2020
EXTERIOR LIGHTING
WHILE MAKING A TURN BOTH HEADLIGHTS GO OUT WHILE TURN SIGNAL IS ON. THEN AFTER MAKING TURN THEY COME BACK ON. DOESN'T HAPPEN ALL THE TIME INTERMITTENT AND RANDOM. VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330011June 22, 2020
ENGINE
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE VEHICLE STALLED WITH SEVERAL UNKNOWN WARNING LIGHTS ILLUMINATED. THE CONTACT ACTIVATED THE PARKING BRAKES TO STOP THE VEHICLE. THE VEHICLE WAS PUSHED OUT OF THE ROADWAY. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE CONTACT REACHED OUT TO THE DEALER WHERE THE VEHICLE WAS PURCHASED HOWEVER, THE DEALER WENT OUT OF BUSINESS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329719June 19, 2020
ELECTRICAL SYSTEM
MY CAR TURNED OFF ON ME TWICE WHILE DRIVING IT ON THE STREETS, ALL LIGHTS WENT BLACK.THERE WAS CARS BEHIND ME, I WAS SCARED ON GETTING HIT. DEALERSHIP SAID IT WAS A SMART JUNKING BOX CAUSING THE PROBLEM SINCE SOME CABLES HAS CORROSION. THEY HAVE BEEN RECALL ON THAT AND THEY DON'T WANT TO TAKE CARE OF IT. THEY SEND ME A PICTURE OF THE PROBLEM, AND I SEE NO CORROSION. NOW I'M SCARED DRIVING MY CAR AND NOT KNOWING WHAT THE PROBLEM IS. ESPECIALLY WHEN HAVING MY KIDS WITH ME AND DRIVING AT NIGHT, IF THAT CAR TURNS OFF, IT CAN CAUSE A HORRIBLE CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329154June 16, 2020
ENGINE
ENGINE STARTED KNOCKING SEVERAL DAYS BEFORE CATASTROPHIC ENGINE FAILURE. THE CAR WAS TAKEN TO KIA. STAFF STARTED ENGINE AND SAID IT NEEDS A NEW ENGINE WITHOUT LOOKING AT IT FURTHER. TOOK ELSEWHERE FOR A SECOND OPINION. KNOCK SUBSIDED SOME AFTER ADDING ADDITIONAL ENGINE OIL (NO HISTORY OF LEAKS OR OIL USE). ENGINE THEN THREW A ROD THROUGH THE OIL PAN AS THE VEHICLE WAS TRAVELING APPROX 40 MILES PER HOUR ON A 4 LANE STREET. .FORTUNATELY, MY 17 YEAR OLD SON WAS ABLE TO REACT TO THE TOTAL ENGINE/POWER LOSS AND WAS ABLE TO SAFELY GET THE VEHICLE PULLED OFF THE SIDE OF THE ROAD INTO A TURN LANE. KIA ACKNOWLEDGES THEY HAVE BEEN HAVING MANY IDENTICAL ISSUES WITH VARIOUS ENGINES, BUT THIS SPECIFIC ENGINE WASN'T INCLUDED UNDER THE RECALL. SEEMS VERY STRANGE THAT THIS ENGINE IS EXPERIENCING THE SAME ISSUES AS OTHER KIA ENGINES, BUT THIS SPECIFIC ENGINE ISN'T COVERED... KIA IS AGREEING TO COVER APPROXIMATELY 1/2 OF THE ESTIMATED $6,000 REPAIR BILL. ENGINE HAD APPROX 120,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329004June 15, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS DRIVING DOWN A ROAD AT NIGHT WITH MY FAMILY AND I NOTICE THAT THE LIGHTS WENT OUT COMPLETELY IN A DARK ROAD WHICH SCARED ME BECAUSE EVERYTHING WENT COMPLETELY BLACK I QUICKLY TRIED TO PULL OVER ALMOST GOING INTO A DITCH IN FEAR THAT I MIGHT HIT SOMETHING OR SOMEONE. I TRIED FLICKING ON THE HEADLIGHTS AND I KNOW THAT THEY WOULD COME ON AND THEN GO OFF. I ALSO NOTICE THAT MY CALL BATTERY WAS DRAINED IM ASSUMING IN MAY BE A SHORT IN THE WIRING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328373June 11, 2020
ENGINE
ROD BARRING SEIZURE ON MY NON-GDI THETA II ENGINE. KIA IS REFUSING TO COVER THIS, IN LIEU OF THE RECENT CLASS ACTION LAWSUIT SETTLEMENT. 2011 SORENTO'S ARE SPECIFICALLY MENTIONED IN THE SETTLEMENT, EVEN THOUGH THEY WERE NEVER EQUIPPED WITH THE GDI VERSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328210June 10, 2020
UNKNOWN OR OTHER
DRIVER SIDE DOOR CAN NOT BE OPEN FROM THE OUTSIDE.NOT WITH KEY FOB OR WITH THE KEY.CAR HAS 46,000 MILES ON IT. IT IS LIGHTLY USED.DEALER SAYS IT WILL COST 413.00 TO REPAIR.AFTER LOOKING ON LINE, THIS IS A COMMON PROBLEM.CANT UNDERSTAND WHY THERE HASN'T BEEN A RECALL ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327122June 3, 2020
STRUCTURE:BODY:DOOR, UNKNOWN OR OTHER
DRIVERS DOOR WILL NOT OPEN THROUGH OUTSIDE HAVE TO CLIMB THROUGH PASSENGER DOOR.THIS COULD BE DEFINITELY A SAFETY ISSUE WITH MY WELL BEING AS I COULD BE PULLED FROM CAR WHILE ATTEMPTING TO ENTER..I AM ALMOST 60 AND THIS IS VERY HARD ON ME TO CLIMB FROM PASSENGER SIDE TO DRIVERS SIDE ESPECIALLY IN THE RAIN OR DARK PARKING LOT WITH ALL THE CRIME GOING ON THESE DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11325047May 18, 2020
ENGINE
ON THE INTERSTATE THE CAR MISSED & DIED. TRIED TO START AND IT MADE A RATTLING SOUND. A TN TROOPER SD IT SOUNDS LIKE TIMING CHAIN AND WE HAD TO TOW IT HOME 75 MILES $500. A FORD MASTER MECH SD IN 20 YRS HE NEVER SAW THIS B4. OIL LEVEL WAS FULL BUT THE OIL WASN'T GETTING TO THE ENGINE AND THE CRANK CRACKED IN 3 SPOTS. CALLED LOCAL KIA MARYVILLE TN & SHE SD IT WAS OVER THE 100,000 MILE WARRANTY AND I BOUGHT IT USED.. NO TELLING WHAT THE OTHER DEALER DID TO IT. STILL I DO TO TOW IT TO KIA PARKSIDE KNOXVILLE TN AND PD THEM ALMOST $200 TO TELL ME THE EXACT SAME THING; HE'D BEEN A MECH FOR 20+ YRS AND HAD NO IDEA HOW THAT COULD EVEN HAPPEN. THEY WON'T FIX IT THOUGH THE RECALL IS FOR THE 2.0 LITER ENGINE, MINE IS A 2.4 2011. (MY CAR IS THE 2012 BODY STYLE MADE IN 2011) THEY WILL SELL ME ANOTHER ENGINE. WE BROUGHT THE CAR HOME AND I TWEETED ABOUT IT. KIAMOTORS_AMERICA DM'D ME OFFERING HELP. THEY DENIED MY CLAIM ENTIRELY BECAUSE MY ENGINE ISN'T PART OF THE RECALL, EVEN THOUGH MY ISSUE IS THE SAME. I FOUND THOUSANDS OF PPL JUST LIKE ME BEING TOLD THE SAME THING. I'M ON SS DISABILITY PAYING $267/MO + FULL COV INS SINCE NOV. I HAVE 2 SPECIALISTS 100 MILES IN OPP DIRECTIONS THAT I HAVE NO CAR TO GO TO. I WATCH MY 3YR OLD GRANDSON AND WAS GOING TO THE STORE FOR MY MOM WHO HAS STAGE 4 LUNG CANCER. I WOULD TWEET NEWS ARTICLES WARNING PPL AND KIAAMERICA BLOCKED ME. I COULDN'T TALK TO THEM IF I TRIED. I THOUGHT I FILED A COMPLAINT HERE ONCE B4, I DON'T SEE IT THOUGH. I WAS THINKING OF TRYING MY SENATOR. KIA IS RECKLESS, UNPROFESSIONAL AND HAS NO CONCERN WHATSOEVER ABOUT HUMAN LIVES. I WISH I KNEW A GOOD LAWYER, THIS HAS ALMOST DESTROYED ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324796May 16, 2020
SERVICE BRAKES, EXTERIOR LIGHTING
SC098XM RECALL HAS BEEN COMPLETED ON MY VEHICLE BUT THE SITE SAYS 'INCOMPLETE'. HOW CAN I GET IT CHANGED? I AM MILITARY STATIONED IN ITALY, I'M GOING TO SHIP THE VEHICLE BACK TO THE STATES BUT ALL RECALLS MUST BE COMPLETED FOR THAT TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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