Kia Sorento Complaints (2012)

880 consumer complaints on file.

#11325220May 19, 2020
SEAT BELTS
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING UPHILL, THE DRIVER'S SEAT BELT TIGHTENED. THE CONTACT ATTEMPTED TO LOOSEN THE SEAT BELT HOWEVER, THE RETRACTOR FAILED TO RELEASE THE SEAT BELT. THE CONTACT STATED THAT THE RETRACTOR PERMANENTLY CEASED IN PLACE AND WAS INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DRIVER'S SEAT BELT MECHANISM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324290May 12, 2020
AIR BAGS
I WENT TO THE DEALER AND THEY TOLD ME I HAVE TO REPLACE MY OCS SENSOR IN THE PASSENGER SEAT FOR $ 2100-$2300. THEY SAID THE AIR BAG WON'T WORK. NEXT TO ME WAS ANOTHER WOMAN BEING GIVEN THE SAME INFO AT THE DEALER AND ONLINE I HAVE SEEN COUNTLESS COMPLAINTS. THIS SHOULD BE A RECALL. RIDICULOUS!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322468April 27, 2020
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE VEHICLE WAS SITTING IN THE DRIVEWAY APPROXIMATELY 30 TO 45 MINUTES AFTER HAVING BEEN DRIVEN. I HAD NOTICED NOTHING UNUSUAL WHEN DRIVING THE CAR. I WALKED OUTSIDE TO THE DRIVEWAY AND FLAMES WERE VISIBLE INSIDE THE CAR. THE CAR WAS UNOCCUPIED AND WAS NOT RUNNING. THE SWITCH WAS TURNED OFF AND THE KEYS WERE REMOVED. THE DOORS WERE LOCKED. I UNLOCKED THE DOORS AND PUT THE FIRE OUT WITH A PAN OF WATER. I LET IT COOL OFF AND CRANKED IT AND MOVED IT OUT OF THE DRIVEWAY TO THE SIDE OF THE ROAD. I REMOVED THE BATTERY CABLE FOR SAFETY REASONS. THE EMERGENCY FLASHER SWITCH APPARENTLY HAD MELTED AND THE FLASHERS WOULD NOT TURN OFF.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11321957April 22, 2020
ENGINE
I HAD MY CAR SERVICED ON 3/13/2020. I HAD A CRACKED VALVE COVER GASKET. I DROVE MY CAR ON 3/15/2020 TO MY DAD'S HOUSE. IT WAS PARKED IN MY DAD'S DRIVEWAY AND TURNED OFF. ABOUT 15-20 MINUTES LATER IT WAS ON FIRE. THE FIRE WAS ON TOP OF THE HOOD OVER THE ENGINE AREA. WITHIN MINUTES THE WHOLE FRONT HALF OF THE CAR WAS AN INFERNO.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11320490April 8, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I CONTINUE TO HAVE STARTING ISSUES. SOMETIMES IT STARTS MANY TIMES IT DOESN'T. ALSO I HAVE REPLACED MY HEAD LIGHTS AND BLINKERS SEVERAL TIMES. IT'S AS IF THERE IS A SHORTAGE INSIDE THE CAR SOMEWHERE. I HAVE BEEN READING MANY CONSUMERS HAVING THE SAME ISSUES WITH THE SAME VEHICLE I HAVE 2012 KIA SOENTO. I'VE SPENT SO MUCH MONEY TRYING TO GET THIS PROBLEM HANDLED BUT I AM CONVINCED THIS IS SOMETHING ELECTRICAL THAT HAS TO DO WITH MANUFACTURING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319984April 1, 2020
ENGINE
VEHICLE SHUT DOWN WHILE STOPPED AT A RED LIGHT AND THE ENGINE BEGAN SMOKING. TOWED TO THE DEALERSHIP (KIA COUNTRY IF SAVANNAH) WHERE THEY HAD 14 OTHER 2012 KIA SORENTO WAITING FOR NEW ENGINES. MAJOR CATASTROPHIC ENGINE FAILURE. SLUG IN THE ENGINE EVEN THOUGH THERE HAS BEEN ROUTINE OIL CHANGES. CLAIMED THE ENGINE WASN'T GETTING OIL BUT OIL HAD BEEN CHANGED THE DAY BEFORE WITH NO REPORTED ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11319333March 26, 2020
UNKNOWN OR OTHER
MY MOO ROOF SHATTERED FOR THE SECOND TIME IN 5 YEARS. NOTHING HIT IT, IT WAS PARKED THE FIRST TIME AND WE JUST HAPPENED TO BE STANDING NEXT TO IT AND HEARD IT START TO SHATTER, YESTERDAY I GOT IN IT AFTER IT WAS PARKED IN MY GARAGE STARTED TO DRIVE AND HEARD THIS POP/ CRACKLING SOUND AND IT HAPPENED AGAIN! THIS CAN'T BE BAD LUCK TWICE IN A ROW LIKE THIS. I DID NOTHING TO IT, WAS NOT HIT BY ANYTHING AND NOW AGAIN, SHATTERED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317252March 10, 2020
ENGINE, FUEL/PROPULSION SYSTEM
I HAVE A 2012 KIA SORENTO. I HAD ISSUES WITH A RECALL WHEN THE DEALER USED A PROBE TO LOOK FOR METAL SHAVINGS IN MY MOTOR. CAR STARTED BURNING OIL. AFTER 4 MONTHS OF ARGUING WITH THE DEALER, KIA FINALLY REPLACED THE MOTOR IN JANUARY 2018. NOW ON 3/9/2020 I AM 4 HOURS AWAY FROM HOME. I SMELL GAS AND THEN MY CAR BURST INTO FLAMES. KIA HAS A RECALL ON "CERTAIN" 2012 KIA SORENTO'S HOWEVER MY VIN IS NOT ONE. IF THAT IS THE CASE THEN WHY DID MINE CATCH FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11311942February 27, 2020
UNKNOWN OR OTHER
ON THE AFTERNOON OF 2-27-20 I WAS DRIVING ON I-25 HEADED SOUTH, NEAR MEAD (BETWEEN LOVELAND AND DENVER) I WAS TRAVELING AROUND 80MPH IN THE MIDDLE (3) LANE WHEN MY SUNROOF SHATTERED FOR WHAT SEEMED TO BE NO REASON AT ALL. GLASS RAINED DOWN EVERYWHERE AND I FEEL VERY LUCKY THAT IT WASN'T THE CAUSE OF A MAJOR ACCIDENT. THIS IS A BUSY SECTION OF I-25 AND THERE WERE A NUMBER OF CARS NEARBY, ALL GOING 70+MPH. I HEARD NO IMPACT TO THE SUNROOF WHATSOEVER. IT JUST SORT OF EXPLODED. IT SEEMS TO ME AS THOUGH THE LEADING METAL EDGE WAS FLEXING AND AIR GOT UNDER IT IN SUCH A WAY, THAT IT JUST PEELED BACK. I HAVE THE METAL PIECE SHOWN IN THE PIC ATTACHED. THE END OF THAT PIECE OF METAL LANDED ON MY RIGHT FOREARM; GLAD I HAD BOTH HANDS ON THE WHEEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310533February 21, 2020
ENGINE
VEHICLE I BURNING OIL(NOT LEAKING) AND KIA DEALER AND KIA HEADQUARTERS IN CALIFORNIA HAVE DIAGNOSED THE PROBLEM AND ACKNOWLEDGED THIS PROBLEM. HOWEVER, THEIR POLICY IS NOT TO REPLACE THE ENGINE UNTIL THE ENGINE BLOWS (MUST SHOW THE PROPER FAULT CODE). IT IS SMOKING AND THE BURNING SMELL HAS BEEN THERE FOR 3+ MONTHS. RETURNED TO DEALER 3 WKS AGO AND WAS TOLD THE SAME. I'M TOLD THE ENGINE HAS A LIFETIME WARRANTY, BUT THAT WON'T MATTER IF THE CAR CATCHES FIRE AND THEN MY INSURANCE HAS TO PAY, NOT KIA. THIS IS UNACCEPTABLE. MULTIPLE R.O.'S ON PROBLEM WITH RICK CASE KIA AT GWINNETT PLACE IN DULUTH, GA. 770-476-2800
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306905February 4, 2020
SEATS
HAD TOW TRUCK COMPANY PICK UP MY KIA A WEEK BEFORE CHRISTMAS 2019 BECAUSE CHECK ENGINE LIGHT AND RECALL ISSUE. I PICK MY KIA UP 2-3WKS LATER AND THE DRIVER SIDE SEAT ADJUST IS HANGING OFF NEVER HAS THAT BEEN BROKEN KIA SAID IT ARRIVED THAT WAY. THAT'S COMPLETE TRASH I HAD NO ISSUE WIT THAT SEATING ADJUSTMENT AND NOW IT SETS OFF STARKS IT'S DANGEROUS KIA CLAIMS NO RESPONSIBILITY AND I HAVE MY HUSBAND AS WITNESS NEIGHBORS FRIENDS I'VE GIVEN RIDES. NEVER BROKEN TIL TOW DRIVER AND FINDLAY KIA HAS MY VEHICLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306438February 1, 2020
AIR BAGS
AT 97K MILES, THE AIRBAG SENSOR LIGHT CAME ON. AFTER A $134 KIA SERVICE VISIT, THEY DETERMINED WE NEEDED TO REPLACE OUR PASSENGER SIDE SEAT FOR AN OCS SENSOR, AT A COST OF $2,550. THE AIRBAGS HAVE NEVER BEEN DEPLOYED IN THE VEHICLE. AFTER REVIEWING MANY WEBSITES (AND NHTSA), I SEE THAT THIS APPEARS TO BE A COMMON PROBLEM WITH THIS VEHICLE. THERE WAS A RECALL ON THE DRIVERS SIDE AIRBAG CLOCK SPRING, BUT IT DOES NOT APPEAR TO BE DIRECTLY RELATED TO THIS ISSUE WITH THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306473February 1, 2020
ENGINE
THE VEHICLE DIED WHILE DRIVING AND WOULD NOT START. VEHICLE TOWED TO A LOCAL MECHANIC WHERE IT WAS DISCOVERED THE ENGINE HAD SEIZED. VEHICLE MAINTENANCE WAS UP TO DATE AND THE LAST OIL CHANGE IN THE VEHICLE TOOK PLACE JUST 15 DAYS BEFORE THE ENGINE SEIZED. THERE WERE NO WARNINGS, NO SOUNDS, NO DASH BOARD WARNING LIGHTS BEFORE THE BREAKDOWN. CAR SIMPLY DIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299028January 13, 2020
AIR BAGS
THE AIR BAG LIGHT IN THE INSTRUMENT PANEL IS ON. ACCORDING TO UNIVERSTIY FORD/KIA DEALERSHIP IN DURHAM NC THE AIRBAG SENSOR IS BAD IN THE PASSENGER SEAT. THE ESTIMATED REPAIR IS APPROXIMATELY $2200.00. THIS VEHICLE HAS 142,000 MILES AND I THINK KIA SHOULD PAY FOR THIS. TO REPAIR WILL REQUIRE A NEW SEAT. ACCORDING TO KIA SERVICE THE AIRBAGS NO LONGER WILL FUNCTION OR MAY BE ACTIVATED PREMATURELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11297289January 6, 2020
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY CAR HAS BEEN HAVING STRANGE INTERMITTENT ENGINE TROUBLES & SYMPTOMS. (THE FIRST SYMPTOMS APPEARED IN SEPTEMBER 2019) IT STARTED WITH THE ACCELERATER GOING OUT ON THE HIGHWAY OVER ABOUT 50 MPH ONCE OR TWICE RANDOMLY. ABOUT A MONTH LATER IT DID IT AGAIN. AND THEN THIS TIME IT ALSO STALLED AT A STOP SIGN. OTHER TIMES IT FEELS LIKE THE CAR ENGINE HICCUPS. IT WILL LOSE POWER AND COME BACK ON WITHIN A HALF SECOND. AND THEN CONTINUE AS IF NOTHING HAPPENED FOR ANOTHER MONTH. RECENTLY THE SYMPTOMS ARE HAPPENING MORE OFTEN. IT IS TERRIFYING. I CAN'T DRIVE ON THE HIGHWAY BECAUSE I AM SO SCARED. AT THIS POINT, THESE SYMPTOMS HAVE NOW TAKEN PLACE NUMEROUS TIMES AND IT DOESN'T MATTER WHAT SPEED - WHEN IN MOTION UP TO 60-70 MPH, AROUND 30 MPH, AT A STOP SIGN, WHEN I WAS TRYING TO TURN LEFT, ETC. I HAVE TAKEN IT TO A MECHANIC SEVERAL TIMES SINCE THE FIRST SYMPTOM. AND I HAVE TAKEN IT TO A KIA SERVICE LOCATION. ALL HAVE SAID THE CAR SEEMS TO BE RUNNING GREAT AND THERE ARE NO CODES SHOWING UP OR ENGINE LIGHTS COMING ON. THEY CANNOT SEE ANYTHING WRONG WITH THE CAR UNLESS THE SYMPTOMS APPEAR. I HAVE SEEN SOME ARTICLES ONLINE ABOUT A RECALL FOR KIA'S OF MY YEAR WITH THE SAME SYMPTOMS, BUT THIS RECALL IS NOT ON MY VIN? I AM HONESTLY SO UPSET BECAUSE I LOVED THIS CAR. I HAVE BEEN LOOKING FOR A NEW CAR, BUT I REALLY JUST WANTED TO GET THIS FIXED. I DO BELIEVE MY CAR IS AFFECTED BY THE OTHER RECALL, BUT WHY ISNT IT SHOWING UP? WHAT DO I DO? THIS CAR IS PUTTING MY LIFE AND OTHER PEOPLES LIVES IN DANGER. I HAVE A LOT OF TRAVEL COMING UP AND I DON'T KNOW WHAT TO DO. I NEED A SAFE CAR AND I AM TERRIFIED TO DRIVE RIGHT NOW. CAN YOU PLEASE HELP ME?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291669December 27, 2019
ENGINE
MY CAR IS STARTING TO RATTLE ON COLD STARTS ONLY. IT NOW HAS 142000 AND STILL HAS THE ISSUE. I TOOK MY CAR TO SUMMIT PLACE KIA AND THEY SAID MY CAR DOESN'T FALL UNDER TECHNICAL BULLETIN 140 EVEN THOUGH IT FALLS UNDER THE ENGINE TYPE AND MANUFACTURE DATE. I DO ROUTINE MAINTENANCE WITH RECORDS AND THEY SAID I MISSED THE REPLACEMENT WINDOW BECAUSE I BOUGHT THE CAR USED. AFTER READING MULTIPLE OTHER COMPLAINTS THEY HAVE HAD THE SAME ISSUE THEN COMPLETE ENGINE FAILURE. WHEN WILL KIA TAKE RESPONSIBILITY AND REPLACE THE ENGINES THAT THEY MANUFACTURED INCORRECTLY? I HAVE BEEN DEALING WITH KIA SINCE JUNE OF 2018 TO HELP RESOLVE THIS ISSUE BECAUSE 140 DESCRIBES THE ISSUE TO THE EXACT PROBLEM AND THE SOUND PROVIDED MATCHES THE SAME ISSUE I HAVE. BULLETIN 140 DESCRIBES WHAT NEEDS TO BE FIXED AND HOW IT NEEDS TO BE FIXED BUT KIA WONT REPLACE THE DEFECTIVE PROBLEM AND WONT TAKE RESPONSIBILITY FOR IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291222December 26, 2019
SERVICE BRAKES, ENGINE, STEERING
DRIVING TO WORK THIS PAST TUESDAY 12/24/2019, WHILE DRIVING MY CAR DID THIS JERK MOVE AND THEN ALL THE ELECTRICAL SIGNS POPPED UP I COULDN'T BRAKE OR STEER MY STIRRING WHEEL .ITS AS IF MY CAR LOCKED UP ON ME. LUCKILY I WAS ABLE TO TURN OFF A SIDE ROAD AVOIDING ON COMING TRAFFIC. AND BUT THE CAR IN PARK. I WAS STUCK FOR 2 HOURS. MY CHECK ENGINE LIGHT WAS THE ONLY LIGHT THAT STAYED ON. I COULDN'T START THE CAR AT ALL. LUCKILY I CALLED MY COUSIN TO SEE IF SHE COULD TRY AND GIVE ME A JUMP TOO SEE IF IT WORKED. IN WHICH IT DID I THEN TOOK MY VEHICLE UP TO AUTO ZONE WHERE THEY OUT IT ON THE DIAGNOSTIC MACHINE. WHERE MY BATTERY AND ALTERNATOR WERE FINE. IT WAS VERY SCARY FOR THIS VEHICLE TO HAVE SHUT OFF ON ME LIKE THIS I AM JUST GLAD I WAS NOT ON THE HIGHWAY OR IT COULD HAVE BEEN A REALLY BAD OUTCOME FOR ME. THE UPLOAD OPTION ISN'T ALLOWING ME TO UPLOAD THE VIDEO OR MY PICTURE FROM THE SAY IT OCCURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290742December 22, 2019
ENGINE
WHILE DRIVING THE ENGINE SEIZED UP LEAVING THE VEHICLE WITHOUT POWER. HAD TO COAST CAR TO THE SHOULDER OF ROAD AND WAS LATER REMOVED BY A TOW TRUCK. WAS TRAVELING NORTH ON STATE HIGHWAY 83 IN MONROE COUNTY GA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11288079December 10, 2019
ENGINE
THE CAR HAD EMISSIONS ISSUES, ATTEMPTED TO REPAIR, AFTER INSTALLING ALL NEW PARTS OURSELVES STILL WAS SHOWING EMISSION CODE, LOOKED UP IF THERE WAS A RECALL, AND THERE WAS A SAFETY RECALL ON THE ENGINE DUE TO POOR MACHINING CAN CAUSE THE ENGINE TO SEIZE AND CAUSE OPERATOR TO LOOSE CONTROL. CONTACTED KIA AND THEY TOWED THE VEHICLE TO A LOCAL DEALERSHIP IN KINGSTON NY. ORIGINALLY CLAIMED THEY WOULD REPLACE THE ENGINE AND TWO OTHER RECALLS. TWO DAYS LATER RECEIVED A CALL FROM THE KIA DEALER STATING THAT THEY WOULD NOT CHANGE THE ENGINE DUE TO THE FACT THE EMISSIONS LIGHT WAS ON AND THAT WE HAD WORKED ON THE CAR. THE EMISSIONS CODE IS UNRELATED TO THE ISSUE OF THE RECALL. THE CAR IS STILL WITH THE ORIGINAL OWNER. DO THEY STILL HAVE TO DO THE ENGINE REPLACEMENT REGARDLESS OF US ATTEMPTING THE EMISSION ISSUE? HER 16 YEAR OLD DAUGHTER WAS GOING BE THE ONE DRIVING THE VEHICLE- WE ARE CONCERNED THAT THE CAR IS UNSAFE DUE TO THE RECALL THEY ARE REFUSING TO REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287945December 9, 2019
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
SINCE I PURCHASED THIS VEHICLE BRAND NEW IN DECEMBER 2011 I HAVE HAD TO REPLACE THE HEADLIGHT WIRING 4 TIMES AND HAVE TO CHANGE THE HEADLIGHT BULB AT LEAST ONCE EVERY 2-3 MONTHS. EACH TIME I HAVE HAD THE WIRING HARNESS REPLACED AFTER THE THIRD LIGHT BULB CHANGE THE WIRING HARNESS BEGINS TO MELT AND THEN LOSES CONNECTION WITH THE BULB THEREFOR MY HEADLIGHTS ARE INTERMITTENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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