Kia Sorento Complaints (2011)

1,520 consumer complaints on file.

#11361462September 28, 2020
ENGINE
ENGINE STARTED CLICKING AND SMOKING WHILE IN MOTION GOING 70 MPH ON THE INTERSTATE. MY ENGINE BLEW AT 158,000 MILES. I HAD NORMAL REGULAR MAINTENANCE. MY MECHANIC DID REGULAR OIL CHANGES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361304September 26, 2020
STRUCTURE:BODY
DOORS ON RECENTLY BOUGH SORENTO WILL NOT OPEN FROM INSIDE OR OUTSIDE. THIS IS A COMMON PROBLEM AND YET KIA HAS FAILED TO ISSUE A RECALL AND THAT LEAVES CONSUMERS STUCK WITH REPAIR COSTS NOT COVERED UNDER WARRANTIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354346September 11, 2020
AIR BAGS
MY VEHICLE'S AIRBAG SENSOR COMES ON AND DOESN'T GO OFF .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354232September 10, 2020
EXTERIOR LIGHTING
THE ISSUE I AM HAVING IS THAT THE ENTIRE LIGHTING SYSTEM WILL SHUT OFF WHEN DRIVING. ITS SPONTANEOUS WHEN IT DOES IT BUT IT SOMETIMES COMES BACK ON. THIS CAUSES ME TO BE DRIVING ON THE INTERSTATE AT NIGHT WITH NO WAY OF SEEING OR OTHERS TO SEE ME. TOOK IT INTO THE DEALERSHIP AND THEY COULDN'T FIND ANYTHING WRONG WHEN THEY REPLACED MULTIPLE PARTS ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354005September 9, 2020
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR PASSENGER'S SIDE DOOR FAILED TO OPEN FROM THE OUTSIDE HOWEVER, OPENED FROM INSIDE THE VEHICLE. THE CONTACT HAD TO CLIMB OVER THE DRIVER'S SEAT TO OPEN THE DOOR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352843September 2, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
LEFT BLINKER IS FAST AFTER REPLACEMENT AND DIM. RIGHT HEADLIGHT REPLACED AND WORKS TEMPORARILY IF YOU UNPLUG IT ABS PLUG IN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351493August 27, 2020
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
I WAS LEAVING MY MOM HOUSE AROUND TEN O'CLOCK AT NIGHT. AS I WAS FIVE MINUTES AWAY FROM MY APARTMENTS MY CAR MADE A LOUD SOUND AND STARTED TO SLOW DOWN. I STOP MY CAR AND PUT IT UN PARK AND I SEEN SMOKE COMING FROM INSIDE THE HOOD. I GET OUT THE CAR AND GRAB MY SON AND , I KNOCK ON SOMEONE'S DOOR FOR HELP AND AFTER THAT FIRE STARTS. I CALL THE FIRE DEPARTMENT AND THEY CAME IN ABOUT 3-5 MINUTES AND THEY FORCED MY HOOD OPEN DUE TO MY HOOD LATCH MISSING . AFTER THE FIRE WAS PUT OUT I FOUND PIECES OF METAL ON THE GROUND FROM MY KIA.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11351367August 26, 2020
STRUCTURE:BODY
THE RIGHT REAR PASSENGER DOOR HAS LOCKED IT'S SELF SHUT FOR NO APPARENT REASON AND THE KIA DEALERSHIP HAS STATED THAT IT'S A SENSER THAT'S GOING TO COST $300.00 TO GET IT OPEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350917August 24, 2020
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM, WHEELS
PLEASE BE ADVISED THIS IS IN ADDITION TO THE FUEL TANK CORROSION PREVIOUSLY REPORTED. THE UNDERSIDE OF THE VEHICLE IS EATEN UP WITH RUST. IT IS AFFECTING THE UNIT BODY AS WELL AS SEVERAL STRUCTURAL MEMBERS OF THE VEHICLE. HAVE SPOKEN WITH KIA AND THEY REFUSE TO DO ANYTHING ABOUT IT. I FEEL THAT THIS IS A SERIOUS ISSUE AS IT IS AFFECTING THE ENTIRE STRUCTURAL INTEGRITY OF THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350661August 21, 2020
EXTERIOR LIGHTING
WHEN TURNING ON THE LIGHTS TO DRIVE AT NIGHT, THEY WILL GO OUT WITHOUT WARNING. WHEN I TURN ON THE HIGH BEAMS, THE SAME THING HAPPENS. AFTER THIS BACK AND FORTH, THE PROBLEM GOES AWAY UNTIL THE NEXT NIGHT. I CANNOT DRIVE THE CAR AT NIGHT NOW. MY MECHANIC IS RESEARCHING THIS ISSUE AND THERE IS A RECORD OF THIS PROBLEM ON LINE. I HAVE NOT HEARD ABOUT A RECALL YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349923August 17, 2020
ENGINE
CAR HAS AN ENGINE KNOCKING SOUND FROM A BAD ROD. THE ENGINE NEEDS TO BE REPLACED BUT IS OUT OF WARRANTY. THE REPAIR WILL COST MORE THAN THE VEHICLE IS WORTH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349043August 13, 2020
ENGINE
ONE DAY HEARD UPPER MOTOR TAPPING SOUND.ASSUMED LOW IN OIL.WE HAVE HAD REGULAR OIL CHANGES AND WERE DO FOR ANOTHER SHORTLY.WE HAVE NEVER HAD TO ADD FLUIDS.DROVE THE CAR AROUND THE BLOCK TO GET OIL WARM.CHECKED OIL .FOUND ENGINE COMPLETELY OUT IF OIL!! CAR DOES NOT LEAK.NO ENGINE INDICATOR LIGHT CAME ON.THE VEHICLE HAS NO PROBLEM TELLING ME IT NEEDS AIR!! BUT A CATASTROPHIC ENGINE FAILURE THAT IT DOESN'T INDICATE!! FILLED ENGINE TO MANUFACTURED SPECS.ENGINE HAS NO POWER!! TOP OF ENGINE TAPPING BOTTOM OF ENGINE KNOCKING. JUST FINISHED PAYING FOR CAR WITH ONLY 90K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344271August 10, 2020
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE WHEELS SUDDENLY LOCKED-UP WITH THE ABS WARNING LIGHT ILLUMINATED. THE CONTACT WAS UNAWARE IF ALL FOUR WHEELS LOCKED-UP OR JUST THE FRONT WHEELS. THE WHEELS RELEASED HOWEVER, WHEN THE CONTACT TRIED TO DRIVE BACK TO HIS RESIDENCE, THE WHEELS LOCKED-UP AGAIN. THE VEHICLE WAS TOWED TO ATLANTA WEST KIA (1301 THORNTON RD, LITHIA SPRINGS, GA 30122, (833)953-0189) WHERE THE MECHANIC PERFORMED AN OIL CHANGE AND INSPECTED THE FAILURE FOR THE FAILURE. THE DEALER STATED THAT THE DTC FAULT CODE WAS CLEARED AND SENT THE CONTACT HOME. THE ISSUE RECURRED AND THE VEHICLE WAS TOWED TO ANOTHER UNKNOWN DEALER. THE MECHANIC DUPLICATED THE FAILURE AND RETRIEVED A CODE FOR A FAILURE OF THE HYDRAULIC ELECTRONIC CONTROL UNIT (HECU) PRESSURE SENSOR AND ABS UNIT. THE CONTACT WAS INFORMED THAT THE REPAIRS WERE COVERED BY THE EXTENDED WARRANTY HOWEVER, THE DEALER RETURNED AND STATED THAT THE REPAIRS WERE NOT COVERED. THE CONTACT TOWED THE VEHICLE TO A THIRD UNKNOWN DEALER WHERE THE VEHICLE REMAINED UNREPAIRED. THE MECHANIC WAS FINALLY ABLE TO DUPLICATE THE ISSUE AS WITH THE ABS SYSTEM AND QUOTED THE COST TO REPAIR THE VEHICLE HOWEVER, THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343656August 6, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
HEADLIGHTS DONT WORK. KEPT TEPLACING BULBS AND STILL DONT WORK. BRAKE LIGHTS SAME ISSUE, TEPLACE BULBS AND LIGHTS DONT WORK. VEHICLE HAS HAD MULTIPLE PROBLEMS WITH ELECTRICAL. IVE HAD TO REPLACE THE RADIO 3 TIMES, THE ENGINITION HAD TO BE REPLACED. SINCE IVE OWNED THIS VEHICLE I'VE HAD BACK TO THE GARAGE MULTIPLE TIMES FOR REPAIRS AND KEPT TELLING THEM THERE IS AN ELECTRICAL PROBLEM BUT THEY DONT WANT TO ADMIT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342802August 2, 2020
EXTERIOR LIGHTING
PASSENGER HEAD LIGHT KEEP BURNING OUT AS SOON AS I REPLACE IT IT SMELLS LIKE WIRES ARE BURNING AND WHEN I DRIVE ANY BUMPS WILL MAKE THE HEAD LIGHTS FLICKER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342661August 1, 2020
ENGINE
I HAVE A 2011 KIA SORENTO AND CHECKED TO SEE IF ANY RECALLS HAVE BEEN MADE ON THE MOTOR. NO RECALLS HAVE BEEN ON THE MOTORS. BUT SEVERAL COMPLAINTS ABOUT THE MOTOR SMOKING AND LOSING POWER. I FEEL LIKE KIA SHOULD REPLACE THOSE MOTORS BEFORE SOMEONE GETS KILLED, BECAUSE LOSE OF POWER! I WAS DRIVING DOWN A 4 LANE HIGHWAY AND WENT TO CHANGE LANES AND MY CAR WOULD NOT GO. I COULD PUSH THE GAS PEDDLE AND IT WOULDN'T GO ANY FASTER. THANK GOODNESS I WASN'T FAR FROM MY HOME! IT WENT INTO LIMP MODE. SO I HAD TO LIMP IT HOME. THIS COULD HAVE BEEN A BAD SITUATION HAD I NOT BEEN ABLE TO GET ON THE SHOULDER OF THE HIGHWAY! I'VE TALKED TO SEVERAL PEOPLE THAT HAVE HEARD OF THIS HAPPENING TO THEIR KIA SERENTO. KIA NEEDS TO RECALL THESE MOTORS!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342054July 29, 2020
ELECTRICAL SYSTEM, POWER TRAIN
WHILE DRIVING THE CAR IT WILL LOSE POWER AND COMPLETELY SHUT OFF IT HAS HAPPENED ON THE HIGHWAY, ON REGULAR STREETS, AND WHEN GOING UP HILLS.. I AM NOT ABLE TO DO ANYTHING EXCEPT HOPE THAT NO ONE HITS ME AND I CAN GET IT PULLED OFF TO THE SIDE OF THE ROAD, AND HOPE IT WILL START AGAIN. NOW THE CAR STARTED MAKING A WHINING NOISE AND HAS COMPLETELY DIED AND HAD TO BE TOWED BECAUSE IT WILL NOT START AGAIN. EVERYTHING IS GOOD BATTERY, ALTERNATOR, STARTER, RELAYS/FUSES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341956July 28, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
HAVE TO REPLACE BRAKES AND ROTORS 2-3 YEAR;. BRAKE CALIPER TWICE; REPLACE HEADLIGHTS AND TAILLIGHTS SEVERAL TIMES PER YEAR; BACK DOOR WON'T OPEN FROM INSIDE OR OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341686July 27, 2020
ENGINE
VEHICLE KEPT CUTTING OFF WHILE DRIVING OR EITHER WOULDN'T ACCELERATE OVER 20 MPH . AFTER RESTARTING A COUPLE TIMES VEHICLE WOULD DRIVE FINE FOR A COUPLE WEEKS SOMETIMES MONTHS. TOOK IT TO DEALERSHIP LAST YEAR WAS ADVISED OF SOME RECALLS BUT NO OTHER ISSUES. BUT VEHICLE CONTINUED TO HAVE THE SAME ISSUE . IT HAPPENS RANDOMLY AND WAS VERY SCARY TRAVELING AT A FAST SPEED. NOW IT WONT STAY STARTED AT ALL. TOOK VEHICLE TO A DIFFERENT MECHANIC AND WAS ADVISED NEED A NEW ENGINE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341256July 24, 2020
SEAT BELTS
RIGHT SIDED PASSENGER SEATBELT BUCKLE WITH NOT FASTEN/LOCK. CAR WAS STABLE AS WE WERE TRYING TO BUCKLE UP BEFORE WE DROVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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