Kia Sorento Complaints (2015)

755 consumer complaints on file.

#11453938February 24, 2022
ENGINE
-Cylinder walls excessive engine oil consumption. My engine was replaced in June 2019 For my 2015 Kia Sorento. My vehicle presently and right before my 2019 engine replacement would drain oil, but no visible leaks. Smokey exhaust, and loud knocking sounds. Sludgy oil that regularly needs to be replaced. No horsepower or pick up to drive at normal speeds -Due to the oil depletion I was fearful of my vehicle catching fire. It recently stalled on the interstate. -Yes the problem was confirmed 2/24/2022. -Vehicle was inspected at Ed Voyles Kia dealership by a service technician -My vehicle was losing momentum. Multiple lights aluminated, as well as wacky battery issues. check engine light, oil light, battery light, ABS, Electronic Stability, Malfunction indicator, lights illuminated during vehicle failure. My oil light started in August 2021. It came off and on, even with regular oil changes. I took it to another Kia Dealership in October 2021. They did a diagnostic and said my engine was the culprit but that they could not warranty any repairs. I wasn't able to get an appointment with the original dealership that did my previous engine repairs, until February 10, 2022. I called the Kia corporate office several times for help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453446February 22, 2022
ENGINE
I was commuting to work and without any warning, no lights at all, the whole front of the car starts violently vibrating and making all sorts of metallic banging noise. I had it taken to the local KIA dealership where they diagnosed it was the Crankshaft and Connecting Rod Bearings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453087February 20, 2022
STRUCTURE:BODY, EXTERIOR LIGHTING
Snow Pearl White paint is chipping at various areas of the front portion of the vehicle. I was driving in heavy rain and then noticed a huge chunk just chipped off. Several owners with this paint color have complained of an issue this similar. Headlights are too dim at night. We have family who lives in the country with limited street light and we are forced to use our high beam lights to even see down the road. I turn on my fog lights to add extra light but it’s still hard to see further down the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453098February 20, 2022
ENGINE
Driving to Lexington KY motor began knocking and lost power. Towed home had mechanic look at it found metal in oil pan, towed to KIA dealer and informed it needs new motor. KIA denying warranty because product improved wasn’t done. Having to replace motor out of pocket.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452100February 15, 2022
UNKNOWN OR OTHER
At first, it wouldn't shift out of park. Now the driverside headlight intermittently flickers and goes out. There's a burnt electrical smell coming from the engine compartment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452117February 15, 2022
AIR BAGS
My airbag came on in my 2015 KIA. It is a tension airbag, I believe. It won't go off. There are recalls in every other year but 2015. It is the same recall as the other years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451478February 11, 2022
UNKNOWN OR OTHER
Purchased brand-new in 2015. Paint started chipping away in 2018. At first I thought it was normal wear and tear because it was tiny and only a few spots. It is rapidly bubbling and peeling off now. Most recently a foot of my side bar peeled off in one instance. I haves talked to a auto body repairman and he did not feel like this peeling started from rocks or debris.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451102February 9, 2022
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
There is a recall for part of my vehicle that says a fire could start. Need it fixed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451225February 9, 2022
ENGINE
I engine light keeps coming on after taking my car in to have a diagnostic to pin point the issue with Southern Kia in Chesapeake, Va, 1300 S Military Hwy Chesapeake, VA 23320 (757) 424-6380. The report came back with a code for engine tube that was preventing the evaporation of gas to/from the engine. Less than 4 hours later after the repair the engine light came back on. I took the care back to Southern Kia in Chesapeake, Va, 1300 S Military Hwy Chesapeake, VA 23320 (757) 424-6380 and now they are saying it's something else with the engine. My car has been with Southern Kia in Chesapeake, Va, 1300 S Military Hwy Chesapeake, VA 23320 for three weeks and they are saying they are waiting KIA to give them guidance on the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450778February 7, 2022
EXTERIOR LIGHTING
The headlights are dangerously dim. Purchased this vehicle used. Only used in the daytime the first months. My son started working night shifts and that's when we noticed that it did not light up in front of the vehicle. It was very minimal. I drove the car on a rainy evening and was terrified. Could not see in front of me. Had to drive next to cars to make sure I was in my lane. We cleaned the headlights, it did not improve. We purchased new and brighter bulbs. It is still too dim. It only lights up immediately in front of the vehicle and it is a very dim light. Light barely reaches maybe three feet in front of the vehicle, maybe only two. It is VERY dangerous. I am an experienced driver and I found it frightening to drive at night. My son is recently licensed and it does not feel safe to have him operate that vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449990February 2, 2022
ENGINE, UNKNOWN OR OTHER
Engine shut off without warning while driving. My wife was driving and Was able to roll off road thankfully. She was on a very busy road and was in serious risk of injury along with the cars behind her. Did not start back up. Battery had power. Found out ENGINE FAILED! Verified by mechanic. Called Kia Corporate Customer Service number and was told the engine will not be repaired. 125,000 miles. No warning lights came on. This is absolutely wrong of Kia! Shame on them!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449832February 1, 2022
ENGINE
December 28, 2021 On Hwy 85 right next to Auburn, Alabama, on my way to Houston, Texas, I began to notice that as I accelerated with my 2015 KIA Sorento there was a sound as if my muffler had a hole in it. Within just a couple of minutes, the car wouldn’t accelerate well. I then pulled off the highway onto a ramp and at the intersection the oil indicator light lit up and then the engine light and then there was a rattling noise and then the car quit. I checked the oil and it was a little bit low….not much though. A passerby took me in his car to an auto parts store where I purchased two quarts of oil. I put in the oil and started the car. The oil indicator light was now no longer on but there was a little bit of a rattling sound or knocking sound. The passerby said he knew a mechanic that was just a quarter mile down the road at a full auto service shop and that he would follow me if I wanted to take the car there. It was very close so I drove there. As I got closer the rattling/knocking sound got a little louder and then as I was about ready to pull in to the shop the car shut off and wouldn’t turn on. I had the car pushed the rest of the way into the auto shop. The mechanics looked at it and said it was “locked up” and would need a whole new engine. One mechanic said that KIA engines sometimes do this with little to no warning. I was shocked. I had never had any problems with my 2015 Kia Sorento before. It had now 96,000 miles on it and I only really had to do the oil changes every four months or so. A few hours later I had it towed to the KIA dealership in Auburn and they looked at it and determined it needed a whole new engine and new starter. The price would be $9,700 dollars. The KIA service people mentioned a Theta Engine Class Action Lawsuit that I might be eligible for. I filed a claim and the website showed that my VIN indicated I was eligible for this claim. I have been told KIA will make a determination on the claim in 60 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449549January 31, 2022
UNKNOWN OR OTHER
I have the Sorrento with the white pearl paint for last couple years I’ve had small flakes come off and I’ve tried to cover them up with the ink pen. But the spots are just getting bigger. So Disappointed. This is my second Kia I did not have a problem on the black when I had before this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449586January 31, 2022
EXTERIOR LIGHTING
Both low beam headlights no longer work although all fuses and bulbs have been verified to work. The high beam headlights do work. This appears to be the identical issue that 2011-2013 owners were dealing with. https://static.nhtsa.gov/odi/tsbs/2019/MC-10159259-0001.pdf. In this instance, the headlight connectors required replacement and Kia extended the warranty to cover that work. Kia will not extend the warranty to 2015 model owners who are having the same problem and the dealership quotes a price of $1880 for just the parts alone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449630January 31, 2022
ENGINE
Kia is refusing to replace my engine related to a product improvement issued in 2018. I never received a notice about the required product improvement. The vehicle simply failed while I was driving. I was luckily able to get to safety. There were no warning lamps or messages or symptoms. The vehicle has been inspected by Kia and a Kia dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449304January 28, 2022
ENGINE
The contact owns a 2015 Kia Sorento. The contact stated that while driving at 10 MPH, he heard knocking sounds coming from the engine. There were no warning lights illuminated. The contact continued to drive the vehicle. The contact stated that the failure reoccurred while driving at 50 MPH and the vehicle stalled. The contact veered to the side of the road. The contact was unable to restart the vehicle. The vehicle was towed to an independent mechanic who diagnosed that the engine seized and that the rod bearing might have failed. The dealer was notified of the failure and informed the contact that the VIN was not included in any recalls related to the failure. The vehicle was towed to the contact's residence. The contact stated that he was able to start the vehicle, but he would still hear abnormal sounds coming from the engine. The contact referenced NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The manufacturer was notified of the failure and opened a case. The manufacturer also referred the contact to the dealer for diagnostic testing. The vehicle was not repaired. The failure mileage was approximately 130,062.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449102January 27, 2022
STRUCTURE:BODY
HELLO, THIS PROBLEM STARTED SICE 2020 WITH THE PEELING ON TOP OF THE WINDSHIELD BUT I THOUGHT IT WAS NORMAL. THEN THE OTHER BIG ONES JUST STARTED LAST WEEK AND I WAS VERY SURPRISED BECAUSE THEYRE LIKE A FEET LONG. I WOULD LIKE TO GET IT FIX BECAUSE MY TRUCK LOOKS LIKE NEW FROM THE INSIDE BECAUSE I TAKE REALLY GOOD CARE OF IT. PLEASE LET ME KNOWIFYOU CAN HELP. ATTEN: [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448814January 25, 2022
ENGINE
The contact owns a 2015 Kia Sorento. The contact stated while driving 30 MPH, the vehicle inadvertently stalled. The contact veered to the side of the road but was unable to restart the vehicle after several attempts. The check engine warning light illuminated. The vehicle was towed to an independent mechanic who diagnosed that the engine had failed and needed to be replaced. The dealer was notified of the failure and informed the contact that she would be responsible for the cost of the repair because the vehicle was out of warranty. Additionally, the VIN was not under recall. The contact referenced NHTSA Campaign Number: 17V224000 (Engine and Engine Cooling). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448841January 25, 2022
ENGINE
Car continually trying to over-heat. Had to keep pulling to shoulder every 1/4 mile or so, and letting car cool down again. Mechanic diagnosed as a head gasket problem, but upon further research it looks like it may have actually warped the engine block itself. When mechanic calls around to multiple junkyards, found many 2015 kia sorentos, but no engines available due to the same problem. Vehicle is at approx 133,000 miles, and Kia is stating that the vehicle is not in the extended engine warranties effected by this problem (apparently happens more so in another model of kia, I believe they said Optima, but I didn't pay that close of attention since my car is a Sorento.)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448516January 23, 2022
ENGINE
On October 6, 2021, I was driving my 2015 Kia Sorento to deliver work. I was driving through a mountain region when I heard a slight "ticking" noise coming from the engine. There was no safe place to pull over on the busy highway. There were mountains on each side of the highway no pull offs. There were lots of Semi trucks and Coal trucks driving fast on this highway. I kept driving looking for safe place to pull over. The ticking noise kept getting louder. There were no warning lights on the dashboard indicating any problem. Suddenly, the engine stopped. There was no power and no lights. It was all I could do to hold the steering wheel and coast the vehicle to a safe place. Finally, I found a safe pulloff. I coasted into it and called AAA. I waited three hours for AAA to show up. The AAA mechanic tried the start the engine with no success. He towed the vehicle to my home. I contacted a mechanic. The Ki would start and make loud knocking noises and then shut down again. The mechanic gave me an estimate for a new engine for $6,900 and told me he has seen this problem with this engine in this model Kia before. He said the manufacturer failed to debur the engines when they put the vehicles together causing metal fragments to filter through the engine causing engine failure. The mileage was approximately 151,000. I never received any recalls for the (KSDS) Knock Sensor Detection System.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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