Kia Sorento Complaints (2013)

983 consumer complaints on file.

#11404793March 25, 2021
STRUCTURE:BODY
I HAVE PAINT PEELING FROM JUST ABOVE MY WINDSHIELD AND ALONG THE SIDE OF THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403284March 16, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT ATTEMPTED TO START THE VEHICLE WHEN AN ABNORMAL NOISE APPEARED AND WITHOUT WARNING THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE VEHICLE WAS LEFT UNDRIVEABLE. CENTURY KIA OF TAMPA (4340 W. HILLSBOROUGH AVE, TAMPA, FL 33614 (844) 757-2536) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403371March 16, 2021
ENGINE
MY 2013 SORENTO STALLS RANDOMLY FOR NO REASON FOR ABOUT HALF SECOND LIKE ENGINE SKIPPING POWER FOR A MICRO MOMENT AND THAN KEEPS RUNNING. THIS HAPPENS AT LEAST 3-4 TIME A WEEK BUT THERE IS NO OPEN RECALL ON MY VIN. LAST TIME IT HAPPENED WHEN I WAS DRIVING ON HIGHWAY WITH 60 MILES/HOUR AND IT STALLED AND RPM NEEDLE WENT TO 0 BUT CAR KEEPS RUNNING. I TOOK IT TO DEALER AND THEY STARTED INVESTINGATING. THERE IS NOT CHECK ENGINE LIGHT OR ERROR CODE. DEALER DUPLICATED PROBLEM ONCE BUT THEN NOTHING. THEY OPENED TECHNICAL CASE WITH KIA WITH NO RESULT. THERE IS A PCM RECALL ON STALLING FOR PCM UPDATE FROM KIA BACK IN 2014 BUT MY VIN DOESN'T FALL UNDER IT SO THEY ARE NOT READY TO PERFORM ANY RECALL PROCESS ON IT. NO HELP FROM KIA AT ALL. FINALLY AFTER ALMOST 3 WEEKS I BROUGHT MY SORENTO BACK FROM DEALER SAYING "IF IT HAPPENS AGAIN BRING IT BACK AND WE WILL CHECK AGAIN". DEALER KEEPS CHARGING DIAGNOSTIC FEE EVERY TIME I GO. I THINK KIA DOESN'T FOR CUSTOMER SAFETY AND DON;T THINK WHAT HAPPENS IF VEHICLE STALLS AND STOPS ON HIGHWAY WHAT HAPPENS TO THE PEOPLE. THEY ARE PLAYING WITH PEOPLE'S LIVES. I SEE THOUSANDS OF PEOPLE COMPLAINING ON VARIOUS FORUM FOR THE SAME ISSUE BUT AGAIN SAME THING THEIR VIN DOESN'T FALL UNDER RECALL THOUGH IT IS A SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402528March 12, 2021
ENGINE, BACK OVER PREVENTION: WARNINGS
MY CAR WAS DRIVING ON THE HIGHWAY WHEN THE WHOLE THING JUST CUT OUT. I'VE NEVER HAD A A PROBLEM WITH IT. AND I HAD TO GET IT TOWED JUST TO BE TOLD I NEED A NEW ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400294March 11, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED TO THE SIDE OF THE ROAD AND TURNED OFF THE VEHICLE. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC WHO STATED THAT THE ENGINE BEARINGS WERE WORN, CAUSING THE ENGINE TO SEIZE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400103March 10, 2021
ENGINE
EXCESSIVE OIL CONSUMPTION PROBLEM (SCAN 0001.PDF) NOTED BELOW. DIAGNOSTIC COMPRESSION TEST (SCAN 0002.PDF) BY KIA DEALER NOTED BELOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400081March 10, 2021
SEAT BELTS
THE FRONT PASSENGER SIDE SEAT BELT WILL NOT LATCH. IT DID THIS ONCE BEFORE LAST WEEK AND IT FINALLY LATCHED. LAST NIGHT I COULD.NOT GET THE RED BOTTOM TO COME BACK UP SO THAT IT WOULD LATCH. WE WHERE SITTING IN A PARKING LOT IN SITTING STILL. THE VEHICLE WAS IN PARK NOTH TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11400086March 10, 2021
EXTERIOR LIGHTING
I AM HAVING A CONSTANT ISSUE WITH MY HEADLIGHTS MAINLY ON THE PASSENGER SIDE. ALL THREE LIGHTS (HIGH BEAM, LOW BEAM AND FOG LIGHT) ON THE PASSENGER SIDE ARE DIM. WHEN I DISCONNECT THE LOW BEAM BULB THE THE OTHER TWO BULBS LIGHT UP FULLY. WHEN I CONNECT THE LOW BEAM BULB BACK THERE IS A HUMMING SOUND THAT STARTS AND ALL PASSENGER SIDE BULBS GO DIM AGAIN. MY KIA SORENTO HAS HAD THIS PROBLEM FOR GOING ON SIX YEARS NOW. USUALLY WE COULD CUT THE CAR OFF AND BACK ON AND THE LIGHTS WOULD TURN BACK BRIGHT. THE PAST COUPLE OF TIME WE HAVE HAD TO CHANGE THE BULBS. NOW NOTHING SEEMS TO HELP. WHEN CHANGING THE BULBS THEY ALL STAY DIM UNLESS I DISCONNECT THE LOW BEAM BULB WHICH I CAN'T DO FOR SAFETY REASONS. AND TO AVOID GETTING A TICKET I HAVE TO DRIVE WITH THE PASSENGER SIDE DIM. NEXT STEP IS TO TRY AND REPLACE THE HEAD LIGHT WIRING HARNESS OR TAKE IT TO THE KIA SERVICE DEAPARTMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399999March 9, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE CHECK ENGINE WARNING LIGHT CONTINUOUSLY FLASHED. WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE WOULD NOT PROPERLY ACCELERATE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER KIA SPITZER LOCATED AT 3414 BROOKPARK RD, CLEVELAND, OH 44134 AND WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399457March 6, 2021
AIR BAGS, ELECTRICAL SYSTEM, ENGINE
OVER A PERIOD OF A MONTH ON MULTIPLE OCCASIONS DURING NORMAL DRIVING ON HIGHWAY AND CITY STREETS, THE ENGINE LOST POWER WHILE DRIVING, ONLY ALLOWING ENOUGH DRIVE ABILITY AT SIGNIFICANTLY REDUCED POWER AND SPEED TO PULL OVER. IN EACH OF THOSE INSTANCES, THE POWER WAS RESTORED TO NORMAL AFTER A SMALL PERIOD OF REST. AN OVERLAPPING CONDITION EXISTED DURING THAT SAME PERIOD, IN WHICH ALL POWER WAS LOST TO THE ENGINE AND POWER STEERING, AS THE ENGINE COMPLETELY SHUT DOWN WHILE DRIVING UNDER NORMAL CIRCUMSTANCES. IN EACH OF THOSE CASES, THE ENGINE WOULD NOT TURN OVER UNTIL AFTER A PERIOD OF REST OF AT LEAST 20 MINUTES. THERE WAS NEVER AN ENGINE WARNING TO INDICATE AN ISSUE. THE CAR WAS SERVICED AND ASSESSED BY CERTIFIED MECHANICS, BUT NO PROBLEM WAS DETECTED. DURING ONE SUCH INSPECTION WITH AAMCO OF REDLANDS, CALIFORNIA, THE CAR LOST POWER DURING THEIR FINAL TEST DRIVE FOLLOWING A RIGOROUS INSPECTION IN WHICH NO ISSUE WAS IDENTIFIED, AND NEVER REGAINED POWER AGAIN. IT WAS DETERMINED THAT THE ENGINE HAD CEASED WITH 141,335 MILES ON THE ODOMETER. ANOTHER ISSUE REVOLVED AROUND AN ELECTRICAL ISSUE WITH THE DRIVER SIDE HEADLAMP AND TURN SIGNAL. IT CEASED TO WORK WHILE WITHIN THE 100,000 MILE WARRANTY AND WAS FIXED WITHOUT COST. HOWEVER, IT CONTINUED TO FAIL AFTERWARDS AND WAS FIXED MULTIPLE TIMES AT PERSONAL EXPENSE. THE AIRBAG LIGHT HAS ALSO BEEN ON FOR HALF THE LIFE OF THE CAR, AND IS STILL ON AT THIS TIME, BUT THE DEALER REFUSED TO ACKNOWLEDGE IT WAS A WARRANTY ISSUE DESPITE A RECALL ON THAT LIGHT. THEY CLAIMED THAT THE LIGHT WAS TRIPPED DUE TO SOME EMPTY SODA CANS THEY DISCOVERED UNDER THE CHAIR AND WHICH WERE PROBABLY ROLLING AROUND ACCORDING TO THEIR OPINION. THEY STATED THAT THE TRIPPED AIRBAG LIGHT HAD NOTHING TO DO WITH THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399468March 6, 2021
EXTERIOR LIGHTING
MY PASSENGER SIDE HEADLIGHT KEEPS GOING OUT. I HAVE REPLACED IT ALMOST A DOZEN TIMES. BRAKE LIGHTS HAVE WENT OUT TWICE WITHIN A YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398161February 27, 2021
ENGINE
2/26/21 ENGINE FAILURE CYLINDER 4 LOSS OF COMPRESSION POSSIBLY DUE TO DEBRI IN THE ENGINE DURING ASSEMBLY. P0304 CODE MISFIRE IN CYLINDER 4. I HAVE CALLED OTHER KIA DEALERSHIPS TO ASK IF ANYONE ELSE HAD THIS SAME ISSUE AND THEY TOLD ME YES. JOHNSTOWN PA, TEAM KIA WHERE I WAS TOWED TO INFORMED ME OF THE SAME ISSUE INVOLVING CYLINDER 4. I WAS DRIVING TO PITTSBURGH, PA ON THE PA TP ABSOLUTELY LOSS POWER CLIMBING THE MOUNTAIN. I WAS GOING APPROX 70 MPH IN THE LEFT LANE WITH CARS AND TRACTOR TRAILERS BEHIND ME. LUCKILY I WAS ABLE TO GET TO THE RIGHT SIDE TO PULL OVER AND CHECK OUT THE CODES. I ALWAYS CARRY A ENGINE CODE READER IN MY CAR. I HAD RESEARCHED THE MULTIPLE ISSUES WITH THE 2.4 LITER ENGINE ASSOCIATED WITH DEBRI IN THE ENGINE. I FEEL THIS FAILURE HAS SOMETHING TO DO WITH THAT. I HAVE DONE MY MAINTENANCE ON MY VEHICLE SINCE I DROVE IT OFF THE LOT IN 8/2012. I HAVE ALL REPAIR AND RECALL RECORDS ASSOCIATED WITH MY VEHICLE, I HAVE DONE ALL THE RECALLS ASSOCIATED WITH MY SUV. I HAVE ALL RECEIPTS FOR OIL CHANGES, TRANSMISSION & FRONT AND REAR DIFFERENTIAL CHANGES. I HAVE USED BG-44 PRODUCTS TO KEEP MY ENGINE VALVES CLEAN AND CLEAR OF ANY DEPOSITS. I HAVE USED SUPER UNLEADED TO CLEAN THE FUEL SYSTEM, AT EVERY OIL CHANGE I PULL THE THROTTLE BODY OFF AND CLEAN IT THOROUGHLY. THERE IS NO WAY THAT EVERYTHING I HAVE DONE COULD HAVE CAUSED THIS FAILURE WITH CYLINDER 4. I DO BELIEVE THERE IS A BREAKDOWN IN WORKMANSHIP WITH THIS ENGINE. I AM HAVING MY MECHANIC TEAR IT APART AND CHECK TO SEE IF THE CYLINDER WALL IS SCORED FROM DEBRI AT THE TIME OF ASSEMBLY AND PUSH THIS BACK ON KIA FOR REIMBURSEMENT OF THE ENGINE. I WILL UPDATE THIS SAFETY COMPLAINT AS I FIND OUT FROM MY MECHANIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397090February 20, 2021
ELECTRICAL SYSTEM
THERE WAS A RECALL IN 2017 FOR THE SPEED SENSOR ON THE REAR WHEELS. THE SENSORS FAILED REPEATEDLY AND KIA, ON THE RECALL JUST SPRAYED SILICONE ON THE ELECTRICAL CONNECTIONS. THE SENSORS CONTINUED TO FAIL AND ALL THE LIGHTS ON THE DASHBOARD CONTINUED TO STAY ON. AFTER THE SO CALLED RECALL FIX, I PAID $326.00 TWICE FOR THE LEFT REAR SENSOR, AND $326.00 FOR THE RIGHT REAR. HOWEVER, KIA IS NOT PLACING ANYTHING ON THE ELECTRICAL CONNECTION TO FURTHER PREVENT THE FAILURE OF THE SENSORS. IN AUGUST 2020, I PAID KIA TO REPLACE THE SENSOR ON THE REAR AND DID NOT DRIVE THE VEHICLE UNTIL JANUARY 28, 2021. UPON STARTING THE VEHICLE, THE LIGHTS STAYED ON WHICH THE DEALER STATES THAT THE SENSOR WAS BAD. I EXPLAINED THAT THE VEHICLE HAS NOT BEEN DRIVEN SINCE IT WAS REPLACED IN AUGUST 2020. AGAIN, I HAD TO PAY TO HAVE IT REPLACED AS THE DEALER SAID. WHEN I PICKED UP THE CAR, I ASKED FOR THE OLD PART, AND WAS TOLD THEY THREW IT AWAY. THE SERVICE ADVISOR REFUSED TO LOOK INTO THE TRASH TO FIND THE OLD PART. I CALLED KIA HEADQUARTERS TO MAKE A COMPLAINT AND WAS TOLD THAT THEIR SYSTEM WAS DOWN AND THEY COULD NOT TAKE MY COMPLAINT. I CANNOT CONTINUE TO PAY KIA MONEY TO KEEP REPLACING THE SENSOR, OF WHICH I CANNOT ACCESS, AND THEY KNOW THAT IT IS A DEFECT. I HAVE SPENT OVER $1200 SINCE THE RECALL WAS FIRST ISSUED ON THE SAME PROBLEM. THERE SHOULD BE A PERMANENT FIX TO THIS. THESE WIRES ARE UNDERNEATH THE CAR AND EXPOSED TO WATER FROM RAIN ON THE STREETS AS YOU ARE DRIVING. WHY KIA DO NOT FIND A WAY TO COVER THE ELECTRICAL WIRING IS WHAT I THINK SHOULD BE DONE, AND NOT HAVE ME TO PAY $300 EVERYTIME IT FAILS. THE RECALL FIX IS NOT WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396451February 16, 2021
ENGINE
DRIVING HOME FROM 30 MILE TRIP AND ENGINE MADE A BIG TICKING NOISE THEN A BOOM. LOTS OF SMOKE COMING FROM HOOD AND COASTED TO STOP. ONLY HAS 107K MILES. NEVER HAD A CAR DO THIS BEFORE. GOT IT ANALYZE FROM GARAGE AND THERE IS A HOLE IN THE ENGINE BLOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396551February 16, 2021
ELECTRICAL SYSTEM
MY HEADLIGHTS AND BRAKE LIGHTS KEEP GOING OUT. I HAVE REPLACED THEM ALL TWICE IN A YEAR. ON TOP OF THAT, EVERY TIME I'VE HAD TO CHANGE MY HEADLIGHTS, I'VE ALSO HAD TO CHANGE THE WIRING HARNESS THAT THE LIGHT GOES INTO. IT'S LIKE THE IT EXPLODES AND MELTS THE PIECE THAT THE LIGHT SNAPS INTO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395966February 12, 2021
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THE VEHICLE WAS CONSUMING AN EXCESSIVE AMOUNT OF ENGINE OIL. THE VEHICLE WAS TAKEN TO KIA CHULA VISTA (540 AUTO PARK DR, CHULA VISTA, CA 91911, (619) 656-2700) WHERE IT WAS DIAGNOSED WITH NEEDING THE TRANSMISSION AND CATALYTIC CONVERTER TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 99,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395684February 11, 2021
ENGINE, SEATS
THE ENGINE HAS AN OIL LEAK AND NOW A CRACKED 4TH CYLINDER CAUSING A $638 BILL AT THE MECHANIC TO KEEP THE CAR RUNNING AT BARE MINIMUM. THE ENGINE WAS A RECALL REPLACEMENT AND I BELIEVE IT SHOULD BE PART OF THE 12/2/2020 RECALL. THIS IS CAUSING HARDSHIP FOR MY FAMILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395518February 10, 2021
EXTERIOR LIGHTING
WAS DRIVING HOME ON ICY SNOW COVERED ROADS WITH THREE CHILDREN IN MY VEHICLE WHEN ALL OF A SUDDEN MY PASSENGER LOW BEAM LIGHT WENT OUT MAKING IT DIFFICULT TO SEE THE ROAD. ON TOO OF THE SNOW AND ICE MIXTURE I WAS ALSO TRAVELING THROUGH AN AREA OF CONSTRUCTION SO ALL THE STREET LIGHTS WERE OUT AND HAVING ONLY ONE HEADLIGHT MADE IT DIFFICULT AND SCARY TO NAVIGATE THE ROAD AND ALL THE CONSTRUCTION COMES. I DROVE THE REST OF THE WAY HOME WITH MY HIGH BEAMS ON AND THE NEXT DAY IMMEDIATELY BOUGHT A REPLACEMENT BULB. WHICH WAS A WASTE OF MONEY.....BECAUSE THE BULB IS NOT THE ISSUE. BEING A SINGLE MOM OF 3 I DO NOT HAVE MONEY TO BE WASTING AND NOW I'M NOT ONLY OUT THE MONEY FOR THE BULB BUT I STILL HAVE TO PASSENGER SIDE LOW BEAM MAKING IT UNSAFE FOR ME TO DRIVE AT NIGHT AND I CANNOT AFFORD A TICKET FOR DRIVING EVERYWHERE WITH MY HIGH BEAMS ON. FROM READING ALL THESE COMPLAINTS IT SOUNDS LIKE THE WHOLE ASSEMBLY NEEDS REPLACED WHICH IS EXPENSIVE AND ALSO NOT SOMETHING I WILL BE ABLE TO AFFORD ANYTIME SOON. I JUST BOUGHT THIS VEHICLE USED A COUPLE MONTHS AGO AND I HAVE LOVED IT UP UNTIL NOW. I WISH THAT KIA WOULD ISSUE A RECALL AND FIX WHAT IS OBVIOUSLY A MANUFACTURERS MISHAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395384February 9, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED. THE OIL WARNING LIGHT WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V750000 (ENGINE). THE VEHICLE WAS TOWED TO BALD HILL KIA (1021 BALD HILL RD, WARWICK, RI 02886, (844)707-1516) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OVER THE REPAIR MILEAGE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 153,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395495February 9, 2021
ENGINE
I HAVE 112782 MILES ON THIS CAR. I GOT A CHECK ENGINE LIGHT COME ON AND FOUND THAT HAD A CODE P200A.AN INTAKE MANIFOLD BANK #1 PROBLEM.AFTER DOING RESEARCH ON THIS IT LOOKS LIKE A LONG ONGOING PROBLEM WITH HYUNDAI AND KIA'S.4 CYLINDER AND 6 CYLINDERS ENGINES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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